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Social Media Relations Executive

Date: 21-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Why Join Us?

You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

 

What will your typical day look like?

  • Point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform. 
  • Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
  • Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements. 
  • Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls. 
  • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. 
  • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
  • Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement. 
  • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department. 
  • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses. 


Is this you? 

  • A Diploma in any discipline with credit in English with at least 3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment 
  • Proficient in Microsoft Office applications 
  • Possess strong customer service orientation and proven excellent customer service skills 
  • Demonstrate ability to interpret customer needs correctly
  • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well 
  • Independent and able to work under minimal supervision. 
  • OK to work on shifts

 

­We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.