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Social Media Relations Officer

Date: 27-Jul-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

What will your typical day look like?

  • Attending to all customer queries, concerns, and comments posted to the company's social media platforms including Facebook, Twitter, Instagram, App Store review, WhatsApp LivePerson and other relevant platforms.
  • Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
  • Reviewing all social media posts for accuracy and ensuring inappropriate content is attended properly.
  • Maintaining a working knowledge of company products to effectively communicate with customers. Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and training courses.
  • Staying informed on social media trends, innovations, and changes.
  • Provide excellent customer service with a high attention to detail in writing/editing.
  • Creating and maintaining strong relationships with company partners and external stakeholders to meet and exceed customer expectations, and to ensure the appropriate delivery and communication of processes improvement.
  • Passionate about customer support, that love to help customers, maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
  • Communicate politely and timely with customers including but not limited to Email, letter, SMS, and telephone calls.
  • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
  • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.

 

Is this you?

  • A Diploma in any discipline with credit in English.
  • 3 years relevant working experience in fast paced environment and service industry
  • Bonus if have 1-2 years of experience working in Social Media environment

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.