Software Engineer (Full Stack Support)

Be a part of something BIG!

The Software Engineer will be responsible to troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering, development and or product teams to eliminate defects. 

Make an Impact by:

• Deployment of new releases, environments for applications.
• Responding to emails and incident tickets, maintaining issue ownership.
• Build and maintain highly scalable, large scale deployments globally
• Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity.
• Practice sustainable incident response/management and blameless post-mortems.
• Monitor and maintain production environment stability.
• Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
• Coordinate with the Application Development Team to resolve issues on production.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
• Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.
• Technical hands-on troubleshooting, including parsing logs and following stack traces.
• Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources.
• Identifying and documenting technical problems, ensuring timely resolution.
• Prioritize workload, providing timely and accurate resolutions.
• Should be highly collaborative with the team, and other stakeholders.

Skills for Success:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 3-5 years of professional experience as a tech ops / support engineer, with a strong focus on web application development.
• Proven expertise in front-end technologies such as HTML5, CSS3, JavaScript, and modern frameworks like Angular, React, or Vue.js.
• Strong proficiency in back-end technologies such as Node.js, Java, Springboot, Kafka, RabbitMQ, Apache Flink, Apache NiFi and Docker.
• In-depth knowledge of database systems such as PostgreSQL & Elasticsearch and experience with query optimization and database design.
• Background about cloud platforms such as AWS, Azure, or Google Cloud, and familiarity with serverless architecture.
• Proficiency in Atlassian suites.
• Solid understanding of software development principles, design patterns, and best practices.
• Excellent problem-solving skills and ability to work effectively in a fast-paced, collaborative environment.
• Strong communication skills and ability to effectively articulate technical concepts to both technical and non-technical stakeholders.

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