Software Engr, Infra Arch & Svc Mgt

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

As a Devops Engineer, Infra Architect & Service Management, you will be responsible for designing, developing, and managing automation solutions to enhance service delivery and operational efficiency in IT Managed Services.

What will you do?

• Develop automation playbooks, runbooks, and cookbooks to streamline tasks related to service delivery and operations.
• Implement automation use cases in production environments, including support for modifications and troubleshooting.
• Manage the automation platform to ensure high availability and seamless operational performance.
• Execute and oversee automation playbooks as part of day-to-day operational activities.
• Understand automation concepts and their application in day-to-day service delivery and operations within IT Managed Services.
• Build and maintain automation runbooks, playbooks, or cookbooks using technologies such as: Ansible, Python, PowerShell, Chef (Ruby), Terraform (HCL), Groovy, JavaScript, and other scripting languages.
• Operationalize and manage automation development initiatives to enhance productivity.
• Develop automated scripts to test automation playbooks before deployment to production environments.
• Possess strong knowledge of Infrastructure-as-Code (IaC), including code control and versioning best practices.
• Familiarity with integration of automation solutions with external tools such as ITSM platforms.

The ideal candidate should possess:

Experience

• Less than 2 years of experience in developing IaC code for automating tasks related to service delivery and operations.
• Hands-on experience in setting up and configuring automation platforms such as Ansible, Terraform, and Chef.
• Familiar with code versioning, CI/CD pipelines, and automated testing practices

Proven experience in

• Implementations of IaC code E2E in a managed services project

Technical & Professional Skills

• Strong background in Linux, Unix, and Windows system administration.
• Hands-on experience in automation, configuration, compliance, and management using tools such as Puppet, Chef, or Ansible.
• Proficient in using a wide range of open-source technologies and scripting languages.
• Practical experience with relational databases including PostgreSQL, MS SQL, and MySQL.
• Solid scripting skills with hands-on experience in languages such as Python, Ansible, JavaScript, Perl, and/or Groovy.
• Experienced in source code control and versioning tools and workflows.
• Basic knowledge of developing playbooks using RPA (Robotic Process Automation) Tools

Non-Technical / Soft Skills

• Strong problem-solving abilities with a proactive approach to challenges.
• Passionate about programming and automation, with a constant drive to create tools that streamline and simplify development and delivery processes.
• Solid understanding of systems, networking, and development tools.
• Familiar with the software development lifecycle (SDLC) and best practices.
• Self-motivated with a keen eye for detail and a commitment to quality

Qualifications

• Degree / Diploma in Computer Science / IT-related; and some hands-on experience in developing IaC code using one or more of the scripting languages (e.g. Ansible, Python, Chef (Ruby), Terraform (HCL), Groovy, Powershell, bash) 

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.