Software Support Engineer (Ignite ITE Graduate Programme)

Date: 24 Jun 2024

Location: Singapore, Singapore

Company: Singtel Group

Will you be part of the extraordinary? 

  

NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.   

 

Your role is only the beginning 

  

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together. 

  

Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma. 

 

As a Software Support Engineer, you will gain valuable hands-on experience in the following domain:  

  • Automate and enhance business and technical processes to increase productivity seamlessly based on RPA (Robotic Process Automation) 

  • Participate in discussions with stakeholders to understand business and technical requirements 

  • Perform end user support – client management 

  • Perform first-level troubleshooting for client platform related problems and escalate to next level support team if necessary 

  • Respond promptly to incident, create incident tickets, investigate & provide temporary/permanent resolution of incidents escalated 

  • Provide timely status updates, reports on SLA, and ticket aging to relevant parties 

  • Track/monitor tickets for potential SLA breaches, escalate for attention to prevent SLA misses 

  • Analyse and recommend ways to reduce incident tickets as part of continuous improvement spirit 

 

What should you have: 

  • ITE Certificate in Computer Science or related IT/Engineering fields 

  • ITE Graduate with less than two years of relevant working experience 

  • Positive attitude, eagerness to learn, good team player and highly collaborative 

 

Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate, you will have access to our Ignite Graduate Programme, which offers professional coaching, comprehensive training, and clear career tracks to help you achieve your full potential. Visit our website at ncs.co/opportunities and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today!  

  
We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.