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System Analyst, Broadcast Operations and Technology (Solutions Architect)

Date: 31-May-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.



The Broadcast Operations and Technology (BOT) department supports delivery of Singtel TV services on a wide variety of tasks, including the preparation of content metadata and processing of video files for consumption by customers of up to 160 channels, as well as running 24x7 operations to support Live sports with its headend and playout facility.

Currently, the BOT department is undergoing a journey to refresh its traditional operational workflows and is investing on new technologies to leverage on automation and data analytics.


What we are looking for: 

A vibrant, innovative individual with great passion in modern ways of working and is looking to put his/ her skills to great use as we strive to elevate the department to next level.


Key Responsibilities:

  • Support department's strategy by ensuring projects and tasks assigned are managed from beginning to end and consistently meet all aspects of quality, time and cost
  • Be the go-to translation bridge to facilitate requirements gathering discussions between technical vendors, engineering teams and operation users
  • Plan and implement changes of which may include but not limited to operating system configurations, scheduled jobs, application specific configurations, SQL reports, SQL scripts to meet business needs
  • Develop, manage, test, implement and execute database administration & management duties including back-up and recovery plans, indexing, health checks for application databases under purview
  • Support database refreshes, run scripts and data patches for existing applications
  • Assist in the integration testing, system testing, user acceptance tests and implementation activities by setting up necessary test data, test cases and execute for every application release delivered by vendor
  • Prepare user manual and operations manual and facilitate training of users and operators in using the applications
  • Provide post implementation support including production support and service requests
  • Have clear and open communication with users on application issues or clarifications
  • Accurately triage severity and priority of application issues and propose the best solution
  • Track and provide root cause analysis and solution to application issues in internal ticketing system


The ideal candidate should possess: 

  • Bachelor Degree in Computer Science or IT-related fields
  • Good knowledge of relational databases (Oracle, MSSQL) and understanding of SQL scripting
  • Good understanding of Software Development Life Cycle (SDLC) processes and ITIL processes
  • Experience with software programming languages in at least one of Java, C++, C#, Python is an asset
  • Basic knowledge of Cloud platforms such as MS Azure Cloud, Azure storage, serverless architecture is a plus 
  • Strong analytical skills, meticulous, energetic, innovative, able to work well in a team and under pressure
  • Good interpersonal skills, resourceful, take ownership, able to conceptualize
  • Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches
  • Entry level candidates with relevant qualifications are welcomed to apply



We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.