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Solution Designer (Product Configuration Specialist) - Direct Contract

Date: 02-Aug-2019

Location: Singapore, Singapore

Company: Singtel


This role is accountable for the delivery of Amdocs Master Enterprise Catalog (MEC) configuration changes. You are expected to perform requirement gathering, solution design, development and test support. You will deliver solutions that are flexible, extensible meeting functionality, operational and scalability requirements. You are required to present and influence stakeholders in solution design, propose interim solution for fast turnaround to meet the business needs.


Strong emphasis is place on providing outstanding Customer Experience to our customers as well as building trust and working relationships across the entire SingTel Group IT.


  • Attend requirement gathering/consult forum to understand business needs
  • Provide solution design to impacted applications and solution walkthrough with stakeholders
  • Perform build and test of the changes
  • Perform defects investigation and provides fixes for change delivered (Including production)
  • Provide testing support for the application impacted during test
  • Responsible for the timely delivery of the change.
  • Responsible for the quality of change delivered.
  • Responsible for the upkeep of application functional specification and solution document.
  • Responsible to perform solution and codes review delivered by our delivery partners to ensure quality and compliance to standards
  • Able to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
  • Manage our delivery partners (outsource vendor) and co-work with them to deliver the change.
  • Support production cutover.
  • Manage and deliver urgent changes, includes providing alternative interim solution for short cycle delivery
  • Prepare submission and attend change approval board forum for approval to cutover to production.
  • Manage business escalation.


The ideal candidate should have/ be:

  • Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Minimum 2 years of relevant IT experience in design and software
  • Experience in SQL script and Microsoft Excel.
  • Strong in development standards and practices
  • Experience in communicating and influencing at senior management
  • Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes
  • Excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers and senior leadership
  • Ability to exercise independent and effective judgment
  • Strong analytical skills , meticulous, energetic, innovative ,able to work well in a team and under pressure
  • Good interpersonal skills, resourceful, take ownership, able to conceptualize, ability to motivate and build high performing team
  • Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches
  • Display a disciplined but flexible approach to problem solving
  • Ability to multi-task and work in a fast paced, large, complex, dynamic environment

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