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Solution Designer - BSS/OSS (CRM / COM / Reporting Domain) - Direct Contract

Date: 18-May-2019

Location: Singapore, Singapore

Company: Singtel

The Solution Designer (SD) role is accountable for the architecture, design, and delivery of Spring Release 2, with a specific focus on Customer Relationship Management, Customer & Order Management, and Reporting.


This role provides consultancy to business stakeholders to refine business requirements into clear specifications and produces cost-effective, flexible, extensible and scalable design (technical, functional and operational) specifications aligned with architecture principles. The role works/negotiates with the vendor to deliver the solutions all the way through into post-go-live.


The candidate must be able to work in a large, complex and dynamic environment, have strong architecture skills and ability to drive delivery of small to complex business initiatives. The candidate will be working with a range of different third-party vendors; strong communication and vendor management skills to drive positive outcomes is essential to success.


Core attributes required of the role include a thorough understanding of Applications Development and Delivery lifecycle as well as the enablement and convergence of Telecommunication Services.


The ideal candidate should have a deep working understanding of the BSS/OSS business functions, with extensive experience in Customer Relationship Management, Customer & Order Management, and Reporting domains.


Software development experience with the following language/framework is an added bonus – Java/EJB/Spring framework, HTML5/Javascript/CSS, SQL, PL/SQL.



  • Tertiary education with a Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Minimum 3 years of relevant IT experience, preferably with Telco experience
  • Experience in communicating and influencing senior management
  • Experience in managing multiple business stakeholders and vendors
  • Strong understanding of architectural principles and industry standards
  • Experience in delivery in a complex and high-pressure environment
  • Strong customer focus with a commitment to the delivery of quality services
  • Strong vendor management experience with a successful track record of driving to an outcome
  • Knowledge of telecommunication systems, technical and engineering concepts as well as business operations and processes.
  • Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
  • Demonstrable background in the design, implementation, measurement, and tracking of operational key performance indicators
  • Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes
  • Proven track record of conceptual/strategic thinking ability
  • Possess excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers and senior leadership
  • Display leadership in action – self-directed and motivated; able to influence the team to achieve project milestones
  • Negotiations skills
  • Possess the ability to exercise independent and effective judgment
  • Strong analytical skills, meticulous, energetic, innovative, able to work well in a team and under pressure
  • Good interpersonal skills, resourceful, take ownership, able to conceptualize, ability to motivate and build a high performing team
  • Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches
  • Display a disciplined but flexible approach to problem-solving
  • Work well under pressure and to tight deadlines

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