Solutions Manager

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

The Solutions Manager plays a pivotal role in driving technical solution design and digital transformation initiatives to support Singtel’s enterprise business in Singapore.

• Lead pre-sales technical engagement with customers to understand their business objectives, digital transformation roadmap, and technical requirements.
• Design and propose end-to-end ICT and network solutions (SD-WAN, cloud connectivity, 5G, cybersecurity, managed services) that enable customers’ digital journeys.
• Support Sales and Account Managers by translating business needs into scalable technical architectures, collaborating closely with internal engineering teams and external System Integrators.
• Drive digital transformation discussions with customers — including modernization of legacy infrastructure, as a service adoption, automation, and analytics adoption to enhance business agility and performance.
• Provide responsive post-sales technical support, including service provisioning, troubleshooting, and escalation management with local service providers and technology partners.

Job Functions

• Deliver high-quality pre-sales consultation and develop innovative, resilient, and cost-effective digital and network solutions to win proposals and tenders.
• Conduct digital assessments of customers’ ICT environments and recommend transformation strategies to improve operational efficiency, security, and scalability.
• Design and optimize SD-WAN, MPLS/IP WAN, hybrid cloud, and SASE architectures to support enterprise connectivity and zero-trust frameworks.
• Continuously review and analyze customers’ network performance, proactively proposing enhancements and digital modernization opportunities (e.g., automation, AI-driven analytics, NaaS adoption).
• Provide technical enablement and thought leadership to account teams on emerging technologies and digital trends.
• Prepare and deliver presentations, solution proposals, and technology demonstrations that communicate Singtel’s value proposition in digital transformation.
• Ensure quality documentation of customer network configurations, change processes, and digital solution roadmaps.
• Support project delivery teams during implementation and provide post-sales consultation to ensure seamless handover and customer satisfaction.

Skills for Success:

• Degree or Diploma in Telecommunications, Electrical/Electronic Engineering, Computer Science, or equivalent discipline.
• Minimum 3 years of experience in a technical or pre-sales role within the Communications, Networking, or Information Technology industry.
• Knowledge of digital transformation technologies such as cloud computing (AWS, Azure, GCP), cybersecurity, automation/orchestration, and data analytics is advantageous.
• Strong understanding of telecommunications technologies — SD-WAN, MPLS, Internet, 5G/wireless, and enterprise networking solutions.
• Industry certifications such as CCNA, CCNP preferred.
• Excellent interpersonal and communication skills with the ability to engage C-level stakeholders on technical and strategic topics.
• Strong analytical thinking, customer-centric mindset, and ability to work independently in a fast-paced, transformation-driven environment.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!