Solutions Manager

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Date: 12-Feb-2019

Location: Singapore, Singapore

 

We are looking for a Solutions Manager in providing high quality pre-sales technical consultation and developing cost effective, resilient, innovative and reliable ICT solutions to win proposals and tenders and to achieve high customer satisfaction for the services rendered.

 Responsibilities

  • Understanding customers' networking and communications requirements and providing high quality network design for customers' WAN
  • Performing role of overall solution architect integrating network solutions and managed ICT services
  • Ensuring ICT solutions proposed by partners are meeting customers' requirements
  • Constantly reviewing customers' network and proactively proposing improvements to enhance network performance and achieving network optimization
  • Providing technical support to account managers on Singtel services
  • Conducting presentations on proposed solutions and new technologies to customers
  • Preparing win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed
  • Ensuring quality documentation and updates for customers' network configurations and processes
  • Providing support to project managers and partners in WAN project implementations and supporting operations and service managers in post-sales queries 

     

    The ideal candidate should possess

  • Degree in Telecommunications/Electrical/Electronics/Computer Science or equivalent with experience from technology related industry
  • CCNA certification required
  • Knowledge of telecommunications related technologies and services such as wireless technology; 3G, wireless, VOIP, ISDN, IP, Internet, networking equipment, video transmission and etc
  • Ability to work independently and communicate effectively with customers, peers and colleagues
  • Possess good customer handling and presentation skills
  • CCNP/CCIP certification would be an advantage
  • ITIL certification as well as experience in IT such as messaging and collaboration, security, servers, backup solutions will be advantageous

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