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Solutions Manager

Date: 07-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

 

The primary responsibility of the Solutions Manager is to provide Pre-Sales Technical Solutions to support Singtel business in Singapore.

 

Key Responsibilities:

  • Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and/or tenders and achieve high customer satisfaction for the services rendered.
  • Understand customers' networking and communications requirements and provide high quality network design for customers' global SDWAN and/or MPLS/IP WAN networks.
  • Constantly review customers'' network and proactively propose improvements to enhance network performance and achieve network optimization.
  • Provide technical support to account managers on Singtel services.
  • Conduct presentations on proposed solutions and new technologies to customers.
  • Ensure quality documentation and updates for customers' network configurations and processes.
  • Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post-sales queries when required.

 

Requirements:

  • Degree/Diploma in Telecommunications/ Electrical/ Electronics/ Computer Science or equivalent qualifications with at least 3 years’ experience in a technical position in the Communications/Network or Information Technology related industry.
  • Those with CCNA certification would have an advantage.
  • Knowledge of telecommunications related technologies and services such as SDWAN (e.g. Velocloud, Silver Peak),MPLS, Internet, wireless/5G technology, networking equipment etc would have an advantage.
  • Ability to work independently, and communicate effectively with customers, peers and colleagues.
  • Possess good customer handling and presentation skills.

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

 

 

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.