Specialist, End User Services

Be A Part of Something BIG!

This role will work with a team of motivated, articulate and knowledgeable IT professionals. The primary task will be focusing on managing IT assets/inventory, including collaboration with other IT support engineers, providing guidance and support. He/She must serve as the primary point of contact for escalated technical issues and complex problem resolution including senior or Top Executive staff. He/She must also possess experience in desktop support and a Microsoft certification to perform well in this role. 

Make an Impact by:

• Plan, coordinate, and prioritize activities to ensure timely and effective resolution of desktop support requests and incidents.
• Serve as the primary point of contact for escalated technical issues and complex problem resolution including senior or Top Executive staff
• Develop, maintain and own desktop SOPs and documentation
• Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
• Monitor and report on Service/Operation Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
• Conduct regular/ad-hoc team meetings or workshops to communicate updates, provide training and knowledge sharing, and foster a positive team culture.
• Stay up to date with industry trends, emerging technologies, and best practices in desktop support and service management

Skills for Success 

• Min. ITE/Diploma graduate with 3 years experience in desktop support
• Min 3 years experience supporting Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Possess at least one (1) of the following certifications or their equivalent:

           i) Microsoft 365 Certified: Modern Desktop / Enterprise Administrator Associate/Expert

           ii) Microsoft Certified: Azure Administrator Associate; or

          iii) Microsoft Certified: Azure Security Engineer Associate.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Your career growth starts here. Apply now!