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Specialist, Systems (Facility Management)

Date: 13-Aug-2019

Location: Singapore, Singapore

Company: Singtel

Responsible for 24*7hrs VIP support calls, installation and daily operations support for facility management of client platforms to meet the agreed business needs & service levels.

  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform troubleshooting for client platform related problems
  • Troubleshoot and determine if the client issues are due to SG-EPP, SG-VPN, local firewalls, central firewalls, application whitelisting, SG-Mail, etc...
  • Upon determination of root cause, must be able to advise agency to raise service requests for actions required by central teams, eg, addition rules for SG-EPP, whitelist new application, etc.
  • Image clients with WOG standard image and applications, install standard software required by agency
  • Involve in client platform implementation/upgrade project.
  • Drive and supervise the agency's client tech refresh exercise
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Conduct annual wall-to-wall assets verification, assets to verify include laptops, desktop, LCDs, external hard drives, thumb drives, docking stations, etc..
  • Create work instructions or troubleshooting guides for support or service desk for common issues
  • Testing of patches or software on client environment before mass rollout

 

The ideal candidate should possess:

  • ITE/ Diploma in IT/ Engineering or any related field
  • Minimum 1 year relevant experience in providing desktop support
  • Proficient in Microsoft Windows / Windows XP / Microsoft Office
  • Familiar with WOG forms in the ITSM portal, we may need to assist agency to fill up
  • Familiar with Sg-VPN, able to install, configure and troubleshoot issues related
  • Familiar with FFE and Secure Email, able to install, configure and troubleshoot issues related

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