Share this Job

Specialist, Systems

Date: 15-Nov-2020

Location: Singapore, Singapore

Company: Singtel

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

As a Desktop Engineer, the broad area of your job responsibilities will cover the following: 

  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform follow-up with vendor on replacement of hardware.
  • Perform asset management & update asset records.
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Ensure service level meet requirement.  Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
  • Submit progress reports.

Ideal candidate should possess the following:

  • Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • Minimum 2-4 years of relevant experience
  • Good knowledge and working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook
  • Administration & Troubleshooting skills in Windows Servers and Active Directory, Citrix will be preferred
  • Customer service orientated, able to apply analysis on situation and prompt rectification
  • Having good written and verbal communication skills
  • Possess initiative with positive working attitudes and customer services oriented, would be need to be on standby and ready for activation when required
  • Candidate with certification in Windows servers and ITIL will be preferred