Specialist, Systems

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
 

As a System Specialist, the broad area of your job responsibilities will cover the following: 

• Perform troubleshooting for client platform related problems and prompt response to users request.
• Provide first level support to troubleshoot and solve technical problems
• Accurate assessment and provide rectification of problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Escalation of problems to second level as per work instructions
• Continuous improvements from feedbacks and reviews

Ideal candidate should possess the following:

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• Minimum 1-2 years of relevant experience in helpdesk operations
• Good knowledge and working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook
• Customer service orientated and proactive in providing solutions