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#EDMS2020 Specialist, Systems

Date: 16-Feb-2021

Location: Singapore, Singapore

Company: Singtel Group

 

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
 

As a System Specialist, the broad area of your job responsibilities will cover the following: 

  • Perform troubleshooting for client platform related problems and prompt response to users request.
  • Provide first level support to troubleshoot and solve technical problems
  • Accurate assessment and provide rectification of problems
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Escalation of problems to second level as per work instructions
  • Continuous improvements from feedbacks and reviews


Ideal candidate should possess the following:

  • Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • Minimum 1-2 years of relevant experience in helpdesk operations
  • Good knowledge and working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook
  • Customer service orientated and proactive in providing solutions