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#EDMS2020 Specialist, Systems

Date: 20-Jan-2021

Location: Singapore, Singapore

Company: Singtel

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
 

As a Specialist, Systems the broad area of your job responsibilities will cover the following:

  • To perform first level troubleshooting of incident tickets.
  • Performing first level troubleshooting support for problems related to computer hardware/software and application systems
  • Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals
  • Ability to resolve incident tickets based on service level agreement.
  • Able to work in school environment independently with minimal supervision.
  • Able to communicate well with people of various organisation levels.
     

Ideal candidate should possess the following:

  • Certification / Diploma in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • 1 -2 years of relevant working experience in technical support
  • Customer Service orientated
  • A good team player and ability to multi-task