#EDMS2020 Specialist, Systems

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
 

As a Specialist, Systems the broad area of your job responsibilities will cover the following:

• To perform first level troubleshooting of incident tickets.
• Performing first level troubleshooting support for problems related to computer hardware/software and application systems
• Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals
• Ability to resolve incident tickets based on service level agreement.
• Able to work in school environment independently with minimal supervision.
• Able to communicate well with people of various organisation levels.
   

Ideal candidate should possess the following:

• Certification / Diploma in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 1 -2 years of relevant working experience in technical support
• Customer Service orientated
• A good team player and ability to multi-task