Ops Support Executive, EUC & Service Desk

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

As a Ops Support Executive, EUC & Service Desk, the broad area of your job responsibilities will cover the following:

• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Ideal candidate should possess the following:

• Diploma in IT equivalent discipline
• Having 1 - 3 Years hands-on experience in End User Support
• Proficient in as Microsoft Window, Microsoft Office, Microsoft Outlook
• Responsible for the construction, testing, installation, operating & facility management of client platforms to meet agreed business needs
• Experience in Managing, implementation and documentation control
• Ensuring seamless desktop operations processes