Supply Chain Executive, Fulfilment

Be a Part of Something BIG!

We are looking for a Supply Chain Executive to support day-to-day last mile fulfilment operations, ensuring smooth delivery coordination with internal sales team and external 3rd party couriers. This role requires strong attention to detail, problem-solving skills, operational and process vigilance and the ability to work with multiple stakeholders, including vendors, warehouses, and internal teams.

Make an Impact by

Delivery & Order Management:

• Maintain and manage delivery appointment books and booking systems and cut-off timings in Singtel Fulfilment Systems.
• In charge of systems configuration, archival and Orders follow up.
• Manage delivery slots allocation and facilitate last mile fulfilment configurations in Fulfilment Systems to ensure availability to end and internal customers
• Handle daily retailers order and credit release.
• Handle daily exceptional handling order cases, cancellations, and exchanges.
• Support VIP and special requirement orders.
• Handling of new product launches and roadshows.

Customer & Vendor Coordination:

• Address customer complaints, fraud investigations, and delivery-related queries.
• Work closely with vendors, warehouses, and internal teams for smooth operations.
• In charge of performance audits on vendors and maintain Proof of Delivery (POD) records.

Process & System Support:

• Manage system access and permissions in Fulfilment systems for both internal and external relevant stakeholders.
• Handle and take charge of IT-related incidents affecting operations and lead in crisis management.
• Initiate and implement process improvements and business enhancement projects.
• Assist in digitalization efforts and automation of workflows.
• In charge of all process documentation and projects updates
• Assist in new projects testing and new process establishment

Reporting & Financials:

• Process invoices and verify vendor payment to couriers.
• Prepare monthly reports on timeliness, SLA performance, cost savings, and delivery metrics.
• Monitor vendor performance and maintain dashboards for tracking key operational indicators.
• Coordination on credit release / credit raising and order deliveries.

Stock & Inventory Management:

• Manage stock sub-batching and investigate stock variance issues arises from system-to-system errors
• Perform inventory reconciliation, including trade-in stocks and market return

Additional Responsibilities:

• Support new product launches, roadshows, and special projects.
• Provide consultation to cross-functional teams on new initiatives.
• Maintain documentation and support administrative tasks related to operations.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!