Supply Chain Executive

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!  

We are looking for a Supply Chain Executive to support day-to-day last mile fulfilment operations, ensuring smooth delivery coordination with internal sales team and external 3rd party couriers. 

Make an Impact by

Delivery & Order Management:

• Maintain and manage delivery appointment books and booking systems and cut-off timings in Singtel Fulfilment System.

• Manage delivery slots allocation and facilitate last mile fulfilment configurations in Fulfilment System to ensure availability to end customers.

• Handle daily exceptional handling order cases, cancellations, and exchanges.

• Support VIP and special requirement orders.

Customer & Vendor Coordination:

• Address customer complaints, fraud investigations, and delivery-related queries.

• Work closely with vendors, warehouses, and internal teams for smooth operations.

• Conduct performance audits on vendors and maintain Proof of Delivery (POD) records.

Process & System Support:

• Manage system access and permissions in Fulfilment systems for both internal and external relevant stakeholders.

• Handle IT-related incidents affecting operations and assist in crisis management.

• Support process improvements and business enhancement projects.

• Assist in digitalization efforts and automation of workflows.

Reporting & Financials:

• Process invoices and verify vendor payment to couriers.

• Prepare monthly reports on timeliness, SLA performance, cost savings, and delivery metrics.

• Monitor vendor performance and maintain dashboards for tracking key operational indicators.

Stock & Inventory Management:

• Manage stock sub-batching and investigate stock variance issues arises from system-to-system errors

• Perform inventory reconciliation, including trade-in stocks and market return

Additional Responsibilities:

• Support new product launches, roadshows, and special projects.

• Provide consultation to cross-functional teams on new initiatives.

• Maintain documentation and support administrative tasks related to operations.

Skills for Success

This role requires strong attention to detail, problem-solving skills, and the ability to work with multiple stakeholders, including vendors, warehouses, and internal teams.

Rewards that Go Beyond

• Full suite of health and wellness benefits  

• Ongoing training and development programs  

• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.