Support Engineer

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

• Identify and apply appropriate Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
• implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
• Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
• Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
• Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
• Provide 24×7 standby support, as required.

Skills For Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline
  
• Minimal 2–4 years of hands-on experience in IT infrastructure operations.
• Strong hands-on experience with virtualisation and private cloud/Public technologies.
• Demonstrated experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

Experienced in 2 or more in the following:

• Public Cloud Platforms

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).
2. Operation, and optimisation of private cloud and virtualised environments, including shared and software-defined storage.
3. Hands-on experience with Microsoft Hyper-V, including host configuration, virtual machine provisioning, clustering, storage integration, and performance tuning.

• Virtualisation & Private Cloud

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).

• Operating Systems

1. Administration and support of Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, storage management, and system hardening

• Network & Security

1. Design, configuration, and troubleshooting of enterprise network infrastructure, including routing, switching, and data centre networking to support storage and DR traffic.
2. Hands-on experience with Cisco networking technologies, covering LAN, WAN, and data centre environments

• Storage, Backup & Disaster Recovery

1. Design, implementation, and operation of enterprise storage solutions, including SAN, NAS, and software-defined storage platforms.
2. Experience with backup and recovery solutions for virtualised, physical, and cloud workloads