Svc Delivery Executive, Svc(IMS) Ldrship

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The Service Delivery Manager is the leader to a team of school support personnel providing end-user computing support to schools. You are professional and experienced in customer service, human resource coordination and contract administration. You will be responsible for conducting regular customer visits, managing and counselling support personnel. You will also assist with up-sell services, address escalated issues, billing queries and delegate assignments to support personnel. You are responsible for the good customer satisfaction for the support services. You will also coordinate desktop education programmes for customers.
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What will you do? 

• Conduct regular customer visits
• Manage and counsel support personnel
• Assist to up-sell services
• Address escalated issues and billing queries
• Delegate assignments to support personnel
• Coordinate desktop education programmes for customers
• Ensure good customer satisfaction for support services
• Manage the schools as the position requires direct interface with schools
• Manage NCS staff that are deployed in schools
• Be the liaison person between school and NCS backend teams
• Address and resolve issues and problems faced by schools

The ideal candidate should possess: 

• At least 3-5 years of relevant experience in IT Infrastructure Support 
• Minimally ITIL Foundation
• Experience in customer service
• Experience in human resource coordination and contract administration
• Good customer relationship management experience
• Excellent written, oral and presentation skills
• Degree / Diploma in a relevant field 

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 
 
Together, we make the extraordinary happen. 
 
Learn more about us at ncs.co and visit our LinkedIn career site.