Systems Engineer, C3

re you looking for value adding and impactful work?  
Do you want to make a difference with your expertise?  
With us, you’ll be able to make it happen.   
 
NCS is the leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.  
We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

What we do:
We drive our passion for harnessing technology. 
We advance communities and transform industries. 
  
We are seeking an experienced and highly skilled as a Systems Engineer(AV Systems) 

What we seek to accomplish together: 
• Perform onsite fault diagnosis and coordinate and liaise with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated  solutions
• Perform L1, L2 & L3 onsite and offsite information technology, audio-visual integrated solution  and video conferencing troubleshooting and liaise with manufacturer for return merchandise 
  authorizations (RMA).
• Update the respective stakeholder on the troubleshooting status, preparation of setting up a event, conference meeting and etc 
• Support pre-sale work such as conduct Site Survey, prepare Bill of Material (BOM), Diagram and etc
• Escalate technical issues to the internal team and/or escalate to the manufacturer when the complexity of issue’s exceed the team capacity. 
• Setup and support Audio Visual & Video Conference System and work with respective stakeholder for event, meeting and conference. 
• Prepare and submit the necessary document and manual such as Preventive Maintenance 
• Checklist, Bill of Material (BOM), User Acceptance Test (UAT), Factory Acceptance Test (FAT), 
• Functional Design Specification (FDS), etc
• Prepare and submit the necessary document such as Service Report, Monthly Report, Inventory 
  Report and etc 
• Provide 24/7 on-site & off-site standby accordingly to SL
 
A little about yourself 
• ITE or Diploma in Engineering/ IT / Computer Science
• At least 2 years of relevant experience 
• Good Written and verbal communication skills 
• Experience with at least two system/manufacturer such as Extron AV, Kramer AV, Crestron AV, Cisco collaboration, Cisco Switches, Server, Virtual Machine (VM), etc
• Basic knowledge of Information Technology (IT) (e.g computer, server switches, etc) 
• Basic knowledge of video equipment (e.g Television, Projector, etc), video cables and  connectors (e.g HDMI Cable, VGA cable, SDI cable, etc)
• For Singaporean only

About NCS Group 
We want to create the extraordinary, and to impact millions of people every day.  
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.  
 
We want to invest in you!  
Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.  
We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.  
We’re here to make the extraordinary happen.