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Systems Engineer, IoT

Date: 12-Nov-2022

Location: Singapore, Singapore

Company: Singtel Group

Job responsibilites

  • Perform onsite fault diagnosis and coordinate and liaise with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions
  • Perform L1, L2 & L3 onsite and offsite information technology, audio-visual integrated solution and video conferencing troubleshooting and liaise with manufacturer for return merchandise authorizations (RMA).
  • Update the respective stakeholder on the troubleshooting status, preparation of setting up a event, conference meeting and etc
  • Support pre-sale work such as conduct Site Survey, prepare Bill of Material (BOM), Diagram and etc
  • Escalate technical issues to the internal team and/or escalate to the manufacturer when the complexity of issue’s exceed the team capacity.
  • Setup and support Audio Visual & Video Conference System and work with respective stakeholder for event, meeting and conference.
  • Prepare and submit the necessary document and manual such as Preventive Maintenance Checklist, Bill of Material (BOM), User Acceptance Test (UAT), Factory Acceptance Test (FAT), Functional Design Specification (FDS), etc
  • Prepare and submit the necessary document such as Service Report, Monthly Report, Inventory Report and etc
  • Provide 24/7 on-site & off-site standby accordingly to SLA


The ideal candidate should be/have

  • ITE or Diploma in Engineering/ IT / Computer Science
  • At least 2 years of relevant experience
  • Good Written and verbal communication skills
  • Experience with at least two system/manufacturer such as Extron AV, Kramer AV, Crestron AV, Cisco collaboration, Cisco Switches, Server, Virtual Machine (VM), etc
  • Basic knowledge of Information Technology (IT) (e.g computer, server switches, etc)
  • Basic knowledge of video equipment (e.g Television, Projector, etc), video cables and connectors (e.g HDMI Cable, VGA cable, SDI cable, etc)