Systems Engineer, Security Systems

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

As a Systems Engineer (Security Systems), you shall be responsible for the general administration, support and smooth running of the assigned maintenance projects. You will assist and support the Project/Service Delivery Manager and enable him to focus on meeting the required SLA to aid in getting new maintenance contracts or maintenance extension

What will you do? 

• Plan, coordinate, perform and manage preventive & corrective maintenance on sites island-wide in outdoor environments.
• Provide 1st level support and attend to fault call and troubleshooting & repairs on sites according to SLA.
• Escalate for unresolved issues to relevant 2nd level support or higher as required. 
• Participate in maintenance standby duty to cover 24x7 support on rotational basis.
• Carry out scheduled maintenance.
• Carry out and/or support testing.
• Provide technical support to users.
• Attend to clients’ queries on any operational & maintenance related matters promptly
• Create and maintain documentation for system configurations, procedures, and changes.
• Ensure documentation/effective communication is provided to the customer timely.
• Maintain good relationships with customers.
• Any other duties assigned.

The ideal candidate should possess: 

• ITE, Higher NITec and Diploma (Electronics/Electrical).
• Able to work outdoor and at height (as required) on any related maintenance.
• Experience in video surveillance system, electrical installation, maintenance and/or outdoor environment is preferred.
• Experience with computer, network and basic IP system is an added advantage.
• Ability to prioritize and perform maintenance tasks and repairs.
• Good knowledge in using Microsoft Office applications (Excel, Word).
• Self-motivated, service-oriented, passionate, and responsible.
• Possess good communications and interpersonal skills as well as be able to work independently.
• Demonstrated experience leading and managing technical teams.

[Singaporeans only]  

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.