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Systems Executive, IoT

Date: 12-Nov-2022

Location: Singapore, Singapore

Company: Singtel Group

Primary Purpose

The Associate Engineer is responsible to provide maintenance and operational support to system infrastructure, support to the clients and resolution of technical issues.


Job Responsibilities

  • Take instructions from Project Manager and Team Lead for assigned tasks to the ISS maintenance service at Singapore Prison Service (SPS) Cluster B.
  • Responsible for assigned daily maintenance activities include preventive maintenance, corrective maintenance, and standby duty including off office hours, weekend, and public holiday.
  • Work closely with Team Leader to achieve and meet service level agreement (SLA) of the ISS maintenance system such as:

                   a. To assist Team Lead to monitor and update monthly inventory list for maintenance spares

                   b. To assist Team Lead to monitor and update monthly incident logs with details information of the root cause and mitigation of works.

                   c. To respond and attend to fault call reported by customer within 0.5 hours, identify and fix the problem within the duration that is agreed by customer with 

                       service report signed off.

                  d. To record and update all the events of incident in the Service Report and signed off by customer.

                  e. To record and update for any respond to fault but without escort from customer in the Service Report and signed off by customer.

                   f. To perform daily check on the system at 0800h and 1830h.

  • Coordinate, supervise and manage the vendors to complete the assigned preventive and corrective maintenance works.
  • Carry out other technical related duties that may be required


The ideal candidate should be/have

  • Diploma Computer Science or Electrical & Electronics disciplines
  • Typically 0-2 years of experience/familiar with and troubleshooting the following technologies – Integrated Security System for Access Control System, Digital CCTV System, Intercom Communication System, Public Address System, Perimeter Protection System, Networking and storage.
  • Capable to read and understand technical documentation, installation manual, as-built system drawing etc.
  • Good knowledge and technical skills with hands on in troubleshooting for Building Integrated Security (BIS) System in software and hardware.