Technical Application Support

Responsibilities:

• L1 supporting on 24/7 shift for Technical application support team to manage the applications
• Working hours (12 hrs shift (7.30am-7.30pm or 7.30pm to 7.30am) - 2 days work, 2 days off on a rotation basis).
• Perform health check and shakedown support based on the work instructions
• Perform application deployment using the tool as per the work instructions
• Monitor alerts and take necessary actions as per the document
• Collaborate with technical support team members to properly manage the applications and escalate when appropriate
• Run monitoring reports or statistical reports for usage, performance or availability.
• Document the solutions or work instructions for knowledge base
• Meet SLA like response and resolution times for alert monitoring, deployment, shakedown, etc by partnering with L2 support team
• Attend to the tasks given by L2 support team through phone, chat and email communication
• Training will be provided

Requirements:

• 1-4 years of relevant experience in IT L1 technical support
• Passion to learn and to be part of a hardworking and winning team
• Willing to work in a 24*7 environment
• Ability to multitask in a fast paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong attention to detail when communicating with L2 support team