Technical Service Delivery Manager

Date: 21 Mar 2024

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.



Be a part of something BIG!


  • Leading a team of resources to deliver successful IT projects and demands on time within budget to support business.
  • Strong ownership skills to deliver the projects, process ownership, obtaining agreement and effectively communicating policies across the organization.
  • As a SPOC to represent Technology Infrastructure to coordinate and manage project status update to the stakeholders and mitigate risk of project delay.
  • This is an opportunity for someone who is passionate on Project delivery with new technology adoption and deliver reliable infra services to end user, Operation teams.
  • Pose an infra technology background and able to script & code to modernize the infra build tech stack. 


Make an Impact by:

Service Delivery Management:

  • Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.
  • Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.
  • Develop, manage, and improve stakeholder relations – both internal and external.
  • Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.
  • Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.
  • Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.
  • Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.
  • Technically able to understand the requirement and work within the Squad team on the   related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.
  • Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.
  • Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.
  • Holding the teams to the highest standards, project discipline and accountability.
  • Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.
  • Ensuring compliance with the infrastructure standards for applicable Service Area
  • Coordinating the efforts of internal stakeholders and Service Providers to support the change management process
  • Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for  the business application projects.


Financial & Contract Management:

  • Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.
  • The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.


Contract & Vendor Management:

  • A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.
  • Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to


People Management – Internal & External:

  • Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery
  • To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains


Skills for Success:


  • Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent
  • PMP / Agile Certified.
  • Minimum 10 years of relevant experience in Project and service delivery management. 
  • With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.
  • Coding and Scripting with good experience
  • Additionally, good to have a good knowledge on IAC (Infrastructure As Code)


Rewards that Go Beyond:

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities


Your Career Growth Starts Here. Apply Now!


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.