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Telesales Executive

Date: 13-Aug-2019

Location: Singapore, Singapore

Company: Singtel

Telesales Executive (Contract 5 Days Week)

 

Responsibilities:

 

1. Telesales sales achievement (Individual)

  • Achievement of sales target set by the company. i.e. SingtelTV GA (Contents, Broadband targets, Revenue and Churn rate.)
  • Develop effective Sales pitch based on promotion, policies and product updates.

 

2. Telesales administration

  •  Achieving VNR target.
  • Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
  • Work around the CORE VALUE (Customer Focus, Challenger Spirit, Team work, Integrity and Person Execellence.

 

3. Customer Experience

  • Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
  • Be SingTel Ambassador.
  • Implement company’s Customer Experience policies amongst TeleSales teams (Inhouse).
  • Assisting Team Leader to Improve CE index and NPS.

 

Requirements:

  • Minimum Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
  • Knowledge of internet technology
  • Customer service oriented, target driven and challenge seeking
  • Possess good communication skills and proficient in English language
  • Ability to build rapport with customers and understand their needs
  • Effective team player
  • Effective interpersonal skills. Able to relate well to people at all levels
  • Good communication and listening skills and able to build rapport and trust with customers
  • Lively, energetic, dynamic individual with friendly disposition
  • Able to perform in a fast-paced environment and work under pressure
  • Able to work shift.

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