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Unified Communications Engineer, Lead

Date: 03-Apr-2021

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions. 


As a Unified Communications Engineer, the broad area of your job responsibilities will cover the following: 

  • Manage multiple network infrastructure projects and operational tasks concurrently.
  • Configure and maintain LAN, voice and data networks.
  • Install, configure, upgrade and troubleshoot Cisco routers and switches.
  • Install and end-to-end configuration of Cisco Unified Communications Manager (CUCM)
  • Maintain CUCM system and provide 24/7 standby
  • Configure and maintain standard QoS templates across all network devices.
  • Provide second support to network operations and service desk teams.
  • Configure and maintain standard QoS templates across all network devices.
  • Provides world class customer service to internal and external customers.
  • Supports and maintains production applications.
  • Processes requests from internal ticketing systems.
  • Performs analysis of network needs and contributes to design of network architecture, integration and installation.
  • Installs and maintains local and wide area network hardware and software, network nodes, terminals and wiring.
  • Evaluates local area network hardware and software requirements and capabilities and makes recommendations.
  • Monitors and maintains network stability and makes necessary recommendations for additional resources or hardware augmentations.
  • Communicates and coordinates network schedule, backups and downtime to users.
  • Prepares and maintains documentation of network configurations and cabling layouts.
  • Responds to inquiries regarding data and computer security, policies and procedures.
  • Monitors network traffic performs network troubleshooting to isolate and diagnose complex network problems.
  • Provide end users with network technical support.

The Ideal Candidate Should Have or Possess:

  • Demonstrated experience in the area of centralized monitoring, network capacity planning, network performance reporting, network optimization and troubleshooting of enterprise IPT deployments.
  • Demonstrated experience implementing security policies and procedures for IPT and video.
  • Demonstrated experience with Unity Connection.
  • Demonstrated experience with Unified Contact Center Enterprise (UCCE).
  • Experience with Tandberg VCS, VCS-e, MSE8710, and MCU8510 desirable.
  • Min 5 years network engineering experience with focus on IPT particularly CUCM.
  • Knowledge/ Experience of H.323, H248, MGCP and SIP.
  • Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP.
  • Experience and solid understanding of data network systems, routing protocols– EIGRP, OSPF and BGP.
  • Expertise with Signaling Protocols – ISDN, CAS, Analogue, T1/E1 PRI and E and M.
  • Experience / Knowledge of compression algorithms – G729, G711, G722 etc.
  • Extensive experience configuring, implementing and troubleshooting QoS.
  • Experience supporting Call Centers, including setup, configuration and troubleshooting of toll-free numbers desirable.
  • Working knowledge in BGP, EIGRP, OSPF, DMVPN, HSRP, PBR, CBAC, VRF, PKI’s Client and Clientless SSL VPN, Windows AD/ DNS/DHCP/PKI and 802.1x specifically EAP-TLS and ScienceLogic EM7.
  • Proven experience on Cisco ASR and ISR Routers and L2/L3 Switches.
  • Demonstrated experience o virtualised machine environment i.e. VMware, AHV Hypervisor Nutanix etc. 
  • CCNA certification is a plus
  • Experience with Audio, Visual and Conferencing system experience is a plus. 
  • Excellent oral and written communication skills desirable.
  • Ability to work independently, ability to define priorities and meet critical deadlines.
  • Excellent problem solving and analytical skills used to resolve issues and challenges.