Small Business Specialist, Airport West

Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions. 

We’re looking for an energetic, commercially minded Small Business Specialist to join our Airport West team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or businessfocused career. 

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other. 

Your day to day will consist of: 

• Act as the Small Business subjectmatter expert instore, identifying business customers early and matching them with solutions that support their business growth. 

• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team. 

• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges. 

• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store. 

• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates. 

• Own business enquiries using calm professionalism and strong problemsolving skills, while supporting operational excellence by managing compliance and merchandising requirements. 

What makes you perfect for the role? 

• BusinessSavvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions. 

• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes. 

• Product Expertise: You’re keen to grow into a subjectmatter expert across mobile, broadband, fixed services and small business care. 

• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities. 

• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutionsfocused approach. 

What’s in it for you? 

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable. 

• Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you. 

• Inclusive, carerneutral paid parental leave of up to 14 weeks to support growing families. 

• Access to Optus U, with industryrecognised microcredentials developed alongside La Trobe and Macquarie Universities to help grow your career. 

• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways. 

• Join employeeled networks like Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.