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People Leaders | Wollongong

Date: 09-Nov-2021

Location: Wollongong, Australia

Company: Singtel Group

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So, why Optus?
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


About the role:
We're looking for an experienced,enthusiastic and professional people leaders to take the next step in their career and say YES to a role with Optus at one of our stores in Wollongong region.


As a people leader you encourage and empower your team in providing customers with a quality experience in the Optus store! You are the central support person for your team that you will work in collaboration with. You know your stuff and help to own an efficient and successful business, whilst developing your organisational and leadership skills. You will support to improve your team’s performance through your dedication to their personal development and through your supportive coaching and mentoring style. You always lead by example and create a fun, inspiring and customer-committed atmosphere in the store!


Your responsibilities:
•    Customer Focus through managing service expectations, interactions, issues and outcomes within company guidelines through effective leadership, personal example and team upskilling.
•    Improving Performance through effective development, outlining specific and measurable team objectives, assuming accountability and ownership when store manager is absent.
•    Effective Leadership through being a role model in exemplary work ethics, customer service and alignment to Optus values, personal and team development, rewarding, recognition and celebrating success.
•    Supporting Coaching and Development of highly engaged team based on result and ability, service outcomes, Optus standards and application of effective organisational change.


About you:
•    Leads by example through drive and ambition to make the team perform at the highest level of results, providing good outcomes and customer service.
•    Inspiring and highly engaged individual who motivates and encourages others to do their best, builds a welcoming and highly energised atmosphere for customers and team alike.
•    A supportive mentor with ability to coach store team, offering integrity, and building on experience to offer support and guidance.
•    An adaptable individual who can effectively prioritise time, effort and maximise results, whilst handling customer outcomes and business expectations.

 

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 by 1st December 2021 and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.


Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as: 
•    A competitive salary
•    Discounts on products and services
•    Ongoing training, mentoring and development opportunities
•    Up to five days of Volunteer Leave per year
•    Blended Ways of Working
We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working, job share and part-time. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.


Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn. 


Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.