Associate Director, Managed Services Products

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an impact by:

Product Strategy & Management

• Develop and execute the Managed Services, Technology Solutions and Platforms strategy and roadmap aligned with the company’s growth objectives.
• Own the end-to-end lifecycle of Managed CPE, WiFi, LAN/Switching, IoT, Sustainability and related technology solutions.
• Identify market trends, emerging technologies and evolving enterprise requirements to drive portfolio innovation.
• Define portfolio positioning, differentiation, commercial models and investment priorities.
• Drive portfolio rationalisation and convergence towards common platforms and reusable technology capabilities.
• Establish clear portfolio KPIs covering revenue, profitability, customer adoption, attach rates and platform utilization.

Technology Solutions & Innovation

• Lead the development and commercialization of technology solutions addressing enterprise networking, digital infrastructure, automation and sustainability requirements.
• Translate customer and market requirements into scalable, repeatable and commercially viable technology solutions.
• Evaluate emerging technologies and identify opportunities to incorporate AI, automation, analytics, APIs and orchestration into the Managed Services portfolio.
• Collaborate with Engineering and Solution Architecture to define technology architecture and solution blueprints.
• Drive innovation that improves service performance, customer experience, operational efficiency and speed-to-market.

Platformization & Automation

• Define and drive the platformization strategy for Managed Services, moving from product-specific and bespoke solutions towards common, modular and scalable service platforms.
• Develop common capabilities across service orchestration, provisioning, monitoring, assurance, analytics, reporting and customer self-service.
• Champion an API-first and automation-led approach to enable integration across network, cloud, operational and customer-facing systems.
• Drive adoption of AI and intelligent automation to enhance service assurance, proactive management and operational efficiency.
• Establish reusable service components and standardized architectures to accelerate the launch and scaling of new managed services.
• Work with Operations and Engineering to simplify service delivery and improve cost-to-serve through platform consolidation and automation.

Product & Solution Development

• Develop compelling managed service propositions combining connectivity, network infrastructure, technology platforms, automation and operational services.
• Collaborate with Engineering, Operations and Solution Architecture to develop scalable and operationally efficient solutions.
• Translate enterprise customer challenges into commercially viable managed service offerings.
• Develop new propositions around sustainability, energy efficiency and intelligent infrastructure.
• Ensure solutions are designed with scalability, security, interoperability and operational efficiency in mind.
• Act as a subject matter leader in articulating the value of platform-based managed services, intelligent networking, automation and sustainability.

Commercial & Business Leadership

• Develop and manage strategic partnerships with technology vendors, service providers, system integrators, application developers, and ecosystem partners.
• Identify opportunities for joint solution development and co-selling initiatives
• Negotiate partnership frameworks that support business growth and innovation.

Commercial Leadership

• Drive revenue, profitability and customer adoption across the Managed Services and Technology Solutions portfolio.
• Develop business cases, pricing strategies and commercial models for new products, platforms and services.
• Identify opportunities to create new recurring and platform-based revenue streams.
• Support strategic bids and complex enterprise opportunities by providing product, technology and commercial leadership.
• Partner with Sales to increase Managed Services and Technology Solutions attachment to connectivity and enterprise network services.
• Ensure portfolio competitiveness while maintaining sustainable margins and return on investment.

Cross-functional Leadership

• Lead cross-functional initiatives across Sales, Product, Engineering, Architecture, Operations, Delivery, Finance and Marketing.
• Drive alignment across stakeholders to accelerate technology development, platformization, commercialization and customer adoption.
• Establish effective product and platform governance, roadmap prioritization and lifecycle management.
• Mentor and develop team members while fostering a culture of innovation, customer focus, commercial accountability and technology leadership.

Skills for Success:

• Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related discipline.
• MBA or postgraduate qualification is an advantage.
• 10–15 years of experience in telecommunications, ICT, enterprise networking, technology solutions, digital platforms or managed services.
• Strong understanding of enterprise networking technologies including CPE, LAN, WiFi, switching, network management, orchestration and service assurance.
• Experience developing and commercializing technology solutions, managed services and/or digital platforms.
• Good understanding of platform architecture, APIs, automation, orchestration, analytics and AI-enabled operations.
• Experience driving platformization, product simplification or transformation from bespoke solutions towards scalable and reusable service capabilities will be highly advantageous.
• Strong commercial acumen with experience in business cases, pricing, revenue management and portfolio profitability.
• Proven track record of developing and leading high-performing teams to deliver strong business and technology outcomes.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!