Associate Director, Numbers & SIMs

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This is a chance to join our team at Optus as an Associate Director, Numbers & SIMs. You will have a key role in advancing operational excellence and innovation. You will lead the end‑to‑end management of critical SIM, eSIM, and number services, ensuring seamless delivery and an exceptional customer experience.

Candidates based in Sydney, Melbourne, or Adelaide are encouraged to apply.

What You’ll Do | Your day to day will consist of:

• Managing key service operations for SIM, eSIM, and number management, which involves provisioning, lifecycle, and operational control.
• Owning number management across the enterprise, including number lifecycle compliance, pool management and forecasting, and surrender of unused ranges.
• Managing SIM ordering, provisioning, and supply chain operations, including supplier coordination and kitting processes.
• Coordinating Fixed and mobile number porting operations, including managing blocking issues and platform performance.
• Acting as an operational owner for customer-impacting issues within supply chain, such as activation failures and provisioning defects.
• Managing supplier contracts and commercial governance, including SOW review, SLA adherence, infosec guardrail compliance, and vendor performance.
• Leading strategic external supplier engagement with partners such as G+D and SIM/eSIM suppliers.
• Maintaining regulatory compliance execution across operational domains and owning service risk management across operational platforms and processes.
• Driving continuous improvement across operational processes, focusing on stability, cost efficiency, and service reliability.

What You Bring | What makes you perfect for the role?

• Demonstrated experience in managing the complete operational delivery of SIM, eSIM, and number services.
• Strong ability to manage number lifecycle across allocation, forecasting, utilisation, and regulatory compliance obligations.
• Expertise in SIM sourcing, kitting, provisioning planning, and stock management.
• Experience in leading porting platforms, processes, and handling blocking issues for both enterprise and consumer segments.
• Proficiency in managing supplier ecosystems, including commercial, contractual, and performance oversight.
• Outstanding skills in identifying and managing risks across number supply, provisioning, and porting operations.
• Demonstrated ability to drive operational performance improvements and efficiency initiatives.
• Strong leadership skills with the ability to mentor and develop a high-performing team.

The good stuff…. | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity