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eShop Support

Date: 16-Nov-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Why Join Us?

You’ll love this role if you get your kicks by helping others. We’re looking an eShop Support personnel who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

 

What will your typical day look like?

  • Inventory management for all e-shop portals, including virtual inventory process during presales and major launches.
  • Validate daily online fraud reports and document verifications.
  • Manage escalations and work with cross department on customer related issue resolution    
  • Manage and flag trending incidents on Shopify and RRP to ensure all cases are closed with resolution to customers, and incident logged on systems.
  • Manual callback to customers and order firing for issues arising from online sales.
  • Manual intervention of orders e.g. stuck orders, orders that failed, MNP rejections.

 

Is this you?

  • Minimum GCE "O" / "A" Levels / Diploma
  • Excellent interpersonal and communication skills
  • Patient and good team player
  • On-job-training will be provided and fresh graduates are welcome to apply

 

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.