Jobs at Singtel Group

Assistant Store Manager, Newstead (Newstead, Australia)

As one of Australia’s top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.

We’re looking to bring on board a supportive, driven and people focused Assistant Store Manager / 2IC to join our Newstead team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.

At Optus, we collaborate with purpose, support one another, take accountability, act with integrity and celebrate our wins as one team. Together, we learn, grow, overcome challenges and build genuine connections, both with our customers and with each other. As a Second in Charge, you’ll play a key role in helping to develop the store’s culture, driving performance outcomes and contributing to its overall success.

What you’ll do:

Lead by example, supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.
Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day to day support, helping them deliver exceptional customer experiences.
Help to maintain an energised, customer first environment that feels warm, welcoming and inspiring for both customers and your team.
Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

What you bring:

Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best.
Customer First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care.
Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies.
Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions focused when priorities shift or customer needs change.

What’s in it for you?

Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail and corporate partners.
Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
Build future ready skills through Optus U, with industry micro credentials created alongside La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

Not sure you meet every requirement? Don’t let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

IT Service Manager (Singapore, Singapore)

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Service Management & Delivery

Act as the primary Service Manager for customers using security and access control solutions (e.g. secured entry/exit systems).
Manage end-to-end service delivery for security applications, ensuring compliance with agreed SLAs, KPIs, and security protocols.
Ensure service operations comply with security policies, access control procedures, and regulatory or compliance requirements (e.g. government, enterprise, critical infrastructure).

Incident, Problem & Change Management

Coordinate incident, problem, and change management activities related to security systems such as access control, CCTV, and secure network connectivity.
Serve as the main escalation point for security-related service incidents, ensuring timely restoration and effective customer communication.
Lead Root Cause Analysis (RCA/RFO) for security-related incidents and drive corrective and preventive actions.

Stakeholder & Vendor Coordination

Work closely with engineering teams, NOC, vendors, and facility/security teams to resolve issues related to secured site access and system availability.
Support customer onboarding, regular service reviews, and continuous improvement initiatives, especially for customers operating in secured environments.

Service Level Management

Conduct monthly service and network performance reviews, including:
- Review of previous meeting minutes
- Presentation of monthly network availability and performance reports
- Development and review of improvement plans for prolonged outages, repeated faults, chronic issues, and “no fault found” cases
- Recommendation of network or service enhancement initiatives

Service Improvement

Continuously identify and implement opportunities to improve service quality, technical performance, and customer experience to enhance overall customer satisfaction

JD Template - Service Manager U…

Qualifications / Experience / Knowledge Required

Education & Qualifications

Diploma or Degree in Computer Science, Engineering, or equivalent.

Work Experience

2–3 years’ experience in the telecommunications industry, preferably in operations and/or service delivery roles.
Service management experience preferred.
Exposure to service delivery for security systems or applications in enterprise or regulated environments is an advantage.

Technical / Professional Skills

Knowledge of network protocols and WAN technologies, such as:
- Network protocols: OSPF, BGP, etc.
- WAN technologies: Leased Line, MPLS, VPN, Internet, Metro Ethernet, SD-WAN, NFV, Cloud, Security solutions.
Experience in corporate telecommunications and networking.
Understanding of operational challenges in access-controlled sites and restricted maintenance environments.

Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Responsible for the fibre cable planning for new or existing development (HDB, commercial & Industrial buildings).
- Project Planning for fiber cable top up (UG and In-building).
- Planning and studying of underground and in-building fiber (Fiber and Pipe networks).
Managing of Project based and Daily order-based Provisioning projects. Ensuring that target dates (Customer Ready Date) for all access fibre cable schemes are met so that services can be provided expeditiously to customers.
Liaising with internal and external teams to ensure smooth delivery of project completion.
Working together with internal and external counterparts on project job scope.
Ensuring project schemes and material vouchers are issued timely.
Assisting contractors in applying MARS (Manhole Access Request System) and liaising with BM (Building Management) for access application.
Updating and keeping track on contractor’s progress report.
Ensuring job completion reports are submitted on time.
Verification of contractor’s job completion.
Verification of contractor’s project claims are done in Streamline an Impact system.
Providing estimated fiber and pipeline quote to internal parties.
Conducting site survey when the need arises. E.g. Contractors unable to locate manholes or pipeline on site.
Assist contractors whenever they encounter difficulties on site.
Proposing alternatives to solve infrastructure issues.
Planning and supporting nationwide copper recovery projects.
Planning and issuing projects to contractors.
Assist in issuing SOs (Service Order) to contractors.
Verification of contractor’s claims.
Planning and supporting ad-hoc / future projects / duties.

Skills for Success:

ITE/ Diploma certification in Engineering preferable in Telecommunication or Info-communications Technology.
Preferably 2 years working experience.
Possession of a Class 3 driving license or owns a private vehicle would be an advantage.
Good working knowledge of PC applications such as MS Word, Excel, PowerPoint.
Good communication skills, tactful, keen to learn and a team player.
Able to cope and work in a fast-paced environment.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Data Scientist #AIDA (Singapore, Singapore)

Powering the Future with AIDA

To lead the next phase of our AI evolution, we’ve launched a new business unit AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business.

At Singtel, this is more than a technology upgrade. It’s a strategic transformation that redefines how value is created across the enterprise core— augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people.

We welcome you to join us on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do.

Be a Part of Something BIG!

As a Senior Data Scientist within the AI & Data Analytics (AIDA) business unit, you will play a leading role in developing advanced AI solutions that transform how Singtel understands customers and drives business decisions. Your work will influence critical decisions across the organization, enabling data-driven strategies that uncover new customer insights, optimize operations, and unlock new revenue streams.

In this role, you will spearhead the design and development of AI pipelines that analyze unstructured data (including transcripts, interaction logs, and behavioural signals) to surface patterns, friction points, and growth opportunities. Your work will focus on leveraging LLMs, Generative models, Machine Learning and data analytics to uncover customer intent and extract actionable insights from tele-sales and service conversations. By combining telco domain knowledge with state-of-the-art generative AI techniques, you will help shape next-generation customer intelligence capabilities that enhance service quality, optimise sales performance, and drive measurable business impact across Singtel’s digital and customer experience ecosystem.

Make an Impact by:

Lead Data Science Initiatives: Drive end-to-end AI initiatives focused on conversation intelligence. Work closely with stakeholders across Customer Care and Sales team to define business problems, translate them into technical solutions, and architect scalable LLM/RAG pipelines aligned with strategic objectives.
Model Development & Integration: Leverage LLM-based models and RAG for insight study and modeling. Ensure robust model deployment through best practices in evaluation, prompt governance, observability, scalability, and continuous performance monitoring across a variety of customer touchpoints.
Customer Conversation & Behavioural Analysis: Analyze large volumes of tele-sales, service conversations, and customer interaction data to reveal friction points, behavioural patterns, and actionable insights. Develop analytical frameworks that identify drivers of churn, dissatisfaction, failed conversions, and operational root causes; supporting both tactical interventions and long-term CX improvements.
Data Exploration, Experimentation & Insight Discovery: Enable deep exploration of structured and unstructured customer data to support hypothesis testing and business experimentation. Design and execute data-driven experiments (e.g., conversational A/B tests) to validate insights and guide enhancements to sales scripts, care flows, and customer targeting strategies.
Technical Mentorship & Code Quality: Provide guidance to junior data scientists and collaborate on code reviews to ensure adherence to best practices, maintain high code quality, and promote knowledge sharing within the team.
Stakeholder Communication: Communicate complex analytical findings and recommendations to diverse audiences—ranging from technical teams to senior leadership—in a clear, concise, and compelling manner.

Skills for Success:

Bachelor or Postgraduate degree in computer science, mathematics, statistics, or a related field, with at least 3 years of relevant working experience.
Experience in developing AI/ML solutions involving unstructured data, LLMs, NLP, or conversation analytics. Telecom or Customer Care / Sales analytics experience will be an advantage.
Deep technical and data science expertise, demonstrating proficiency in:
LLM & Gen AI: Experience with fine-tuning, evaluating, and deploying LLMs (e.g., GPT, LLaMA), prompt engineering, RAG pipelines, prompt governance, and model observability.
NLP & Text Analytics: Experience with intent classification, topic modelling, summarization, sentiment analysis, and embeddings-based retrieval.
Machine Learning & Statistical Modelling: Proficiency with supervised/unsupervised learning, experimentation frameworks (e.g., A/B testing), clustering, and causal inference.
Efficient data manipulation (with skills in SQL, Python, Spark, Hadoop/Hive, and Databricks) and data visualization (using tools like Power BI).
Familiar with software engineering best practices, including modular code design, reproducibility, and testing. Proficient with version control tools such as GitHub, GitLab, and Bitbucket
Exposure to cloud platforms (e.g., Azure AWS, GCP) and ML lifecycle tools (e.g., MLflow, Airflow)
Strong problem-solving skills, with the ability to identify and solve complex business problems through data analysis.
A team player with a customer-focused mindset, able to work well in a team and passionate about delivering exceptional customer experiences.
Excellent data visualization and communication skills, with the ability to present insights and findings in a clear, concise, and compelling manner, both in written and verbal form.
Experience in mentoring junior team members through collaborative problem solving, pair programming, and constructive code reviews.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Associate Director, GDC Portfolio Performance & Value Creation (Singapore, Singapore)

Be a Part of Something BIG!

The role supports Singtel’s active ownership of its digital infrastructure investments, with a focus on driving portfolio performance, capital discipline and value creation across the STT GDC platform.

Working closely with the Head of Portfolio Performance & Management, the role will:
- Provide independent performance insight
- Support capital allocation decisions
- Strengthen governance oversight
- Help ensure Singtel behaves as a sophisticated minority investor

The role sits at the intersection of portfolio management, corporate finance and strategy execution, partnering closely with STT GDC management, Group Finance and internal stakeholders.

Make an Impact by

Portfolio Performance & Value Creation

- Develop and maintain a robust performance framework across the STT GDC portfolio, including key operating and financial KPIs.
- Analyse drivers of value creation (e.g. utilisation, pricing, capex efficiency, returns) and highlight risks and opportunities.
- Support quarterly and ad-hoc deep dives on asset performance versus investment thesis.
- Work with management teams to track and assess value creation initiatives.
- Provide independent insight on performance trends to senior leadership.

Capital Allocation & Financial Insight

- Support evaluation of major capex, expansion and strategic investment proposals.
- Assess impact of capital deployment on returns, leverage and portfolio positioning.
- Partner Finance to monitor ROIC, cash flow and capital efficiency metrics.
- Contribute to scenario and sensitivity analysis to support decision-making.
- Maintain familiarity with capital structure, funding and refinancing considerations.

Portfolio Strategy & Market Intelligence

- Support development of portfolio views across markets, capacity expansion and strategic priorities.
- Conduct targeted market and competitor analysis to inform capital allocation.
- Help assess build / buy / partner considerations where relevant.
- Monitor key industry trends in hyperscale demand, power availability and digital infrastructure.

Governance & Shareholder Oversight

- Support Singtel’s shareholder oversight across STT GDC entities and JVs.
- Prepare high-quality Board and Committee materials with clear performance insight.
- Track key shareholder matters and governance actions.
- Help ensure strong information flow and transparency to enable effective minority ownership.
- Partner Internal Audit and Finance on governance and control enhancements.

Stakeholder & Cross-Functional Engagement

- Act as key interface between Singtel Group, STT GDC management and relevant stakeholders.
- Support alignment across Strategy, Finance and Business Units.
- Engage constructively with internal and external partners to advance portfolio priorities.

Skills for Success

~10–15 years of experience in infrastructure, private equity portfolio/value creation, corporate strategy, investment banking, or related fields.
Prior exposure to asset performance, value creation, portfolio management or capital projects preferred.
Experience in digital infrastructure, telecom, data centres or other capital-intensive sectors is advantageous.
Familiarity with working in multi-stakeholder or JV environments is a plus.

Technical & Functional Capabilities

Solid financial and commercial acumen, including understanding of returns, cash flow and capital efficiency.
Ability to interpret operating and financial performance drivers.
Comfort with investment evaluation and scenario analysis.
Understanding of corporate governance and shareholder dynamics.
Structured problem solving and strong analytical capability.
Ability to synthesise complex information into clear executive insights.
Commercially minded and intellectually curious.
Comfortable operating in a fast-paced, evolving environment.
Strong stakeholder management and communication skills.
Hands-on, self-directed and outcomes focused.
Able to balance strategic thinking with execution discipline.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Associate Director (Cyber Defence Operations) (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Provide leadership and vision to drive cybersecurity operations for Singtel Singapore to ensure effective detection, monitoring, response, analysis and mitigation of cyber threats 24x7. Develop strategic roadmaps and plans to enhance security operations in collaboration with Optus SOC, NCS SOC and other BU monitoring capabilities. Progressively reduce SOC duplication and footprint across Singtel Singapore business units to drive efficiency of security operations, and alignment towards the Singtel Singapore SOC.

Develop and maintain the incident management and response model to coordinate a Singtel Singapore wide response to security incidents and events. Take leadership role to manage incidents and provide updates to internal stakeholders and management. Ensure close cooperation between SOCs to share threat intel, responses, investigation and threat hunting etc. Formalise and maintain incident response playbooks and processes in coordination with other internal SOCs to ensure effective coordination and management of security incidents.

Acquire, validate, and organise threat intelligence feeds from 3rd party, partners, regulators and other sources, and share the information amongst all Singtel Group SOCs to improve collective defence and resiliency against cyber threats.

Continuous provide feedback to enhance vulnerability management capabilities with internal business units and stakeholders to improve response and mitigation against cyber threats capitalizing on technology weaknesses and reported vulnerabilities.

Strategize and continuously upgrade SOC security technology stack with new capabilities (e.g., XDR) to detect new and emerging threats across the Singtel Singapore environment. Conduct yearly Red/Blue/Purple Teaming exercises to test and strengthen the cyber resiliency of the Singtel Singapore networks.

Progressively and continuously upgrade the capability and maturity of Singtel SOC to deliver efficient and effective security operations and monitoring services to Group IT and Singtel business units. Drive efficiency in SOC management by optimising core and non-core services and support capabilities. Clearly define the target end state to ensure business unit alignment and management support.

Partner with Group IT (GIT) leadership as required, to support the security agenda for Group IT, to strengthen the security posture of GIT managed corporate network.

Partner Group Risk Management (GRM) to ensure alignment of incident response and crisis management processes to effectively manage, report and track incidents to closure.

Partner the VP Group Cyber Resilience to provide periodic updates to Cyber Security Resiliency Committee (CSRC) and GIT Risk Committee to provide visibility of cyber security events, trends, and defence posture.

Acquire and develop cyber security operations, incident management / response, threat hunting and threat intel talent to build essential in-house capabilities while leveraging 3rd party services. Drive extensive automation using AI or other technology.

Develop public and private sector relationship and partnership to enhance threat intel and defensive capabilities against cyber threats. Partner regulators and national security agencies, where required, to conduct joint-exercises to enhance the collective security resiliency of Singtel and CII services.

Maintain a service catalogue of SOC services to drive service excellence and quality of service progressively, including establishing Service Level Agreement (SLA) of key SOC services.

Skills for Success:

Bachelor Degree in Computer Science, Computer Engineering, Electrical Engineering or other relevant field of study.
Professional security management certifications such as Certified Information Systems Security professional (CISSP), Certified Information Security Manager (CISM), specialised SANS certifications, or other similar credentials, is required.
Minimum 12 years of experience as in IT or security roles.
Minimum 8 years of practical experience managing security operations, SOCs or equivalent security programmes.
Experience working with Internal Audit, Governance and Compliance teams.
Expert or advance level competence in the following:

- Business Needs Analysis o Business Risk Management
- Cyber Forensics
- Cyber Incident Management
- Cyber Risk Management o Partnership Management
- Network Security o Platform Security
- Security Assessment and Testing
- Security Programme Management
- Security Strategy o Stakeholder Management
- Threat Analysis and Defence
- Threat Intelligence and Detection
- Security Assessment Tools
- Security Monitoring Tools

Advanced understanding in the following areas:

Data Security
Physical Security
Regulatory requirements
Data Loss Prevention strategies

Expert competence in the following:

Communication
Leadership
Decision Making
Developing People
Resource Management.

Have exposure to other compliance audits such as PCI, PDPA, GDPR, CCoP mostly related to security part.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Data & AI Governance Manager (Singapore, Singapore)

Be a Part of Something BIG!

The role will lead and operationalize Group-wide data & AI governance, oversight and assurance to ensure safe, responsible and compliant use of AI and data across all operating companies. The role will focus on establishing effective AI governance structures, monitoring operations and incident management frameworks, while embedding AI risk controls into existing AI, data, security and enterprise governance processes. Through clear policies, oversight mechanisms and operating models, the role will strengthen accountability, transparency and trust in AI initiatives to better support business innovation and meet regulatory obligations in an AI-first environment.

Make an Impact by

AI Governance Framework and Policies

Develop, implement and maintain Group-wide AI governance frameworks, policies and standards in alignment with organisational objectives, ethical principles and regulatory requirements.
Stay abreast of emerging trends, risks and regulatory developments in AI governance to ensure governance frameworks remain current, effective and fit-for-purpose.

AI Governance Operations and Practices

Work collaboratively with AI governance stakeholders in operating companies to drive consistent adoption of AI governance practices across the Group.
Oversee AI governance processes and mechanisms, including the maintenance of AI inventories and oversight activities, to ensure AI risks are identified, assessed and managed appropriately.
Support the implementation and ongoing use of tools and processes to monitor AI systems and governance controls.

AI Monitoring and Incident Management

Establish and maintain operational processes to support the monitoring and oversight of AI systems in production.
Develop and coordinate AI incident management practices, ensuring alignment with existing data protection, cybersecurity and enterprise incident response frameworks.

Group Data Governance Policy and Frameworks

Review and enhance Group Data Governance policies and frameworks to ensure continued relevance in the context of AI, including areas such as metadata, data lineage, provenance and governance structures.
Support the development of frameworks and mechanisms for secure data collaboration with partners and regulatory authorities, enabling AI and analytics use cases while managing data and compliance risks.

Advisory Support and Continuous Improvement

Serve as a subject matter expert providing guidance and advisory support to stakeholders on AI governance, data governance and responsible AI practices.
Support governance reviews, reporting and ad-hoc initiatives to continuously strengthen AI and data governance maturity across the Group.

Skills for Success

Diploma or higher
A minimum of 5 years’ experience in AI governance, data governance, technology risk, or related governance and assurance roles.
Experience in designing and delivering enterprise-wide governance frameworks or programmes for AI, data or advanced analytics.
Experience in establishing or managing oversight, monitoring or assurance activities for AI, analytics or technology-driven initiatives.
Proven ability to work across multiple stakeholders and business units to drive governance outcomes in complex organisations.

Knowledge of AI and data governance principles and practices, including oversight, risk management and assurance.
Experience in operationalising governance frameworks and managing change within complex, regulated environments.
Ability to identify and manage AI and data risks through appropriate governance controls and processes.
Strong communication and presentation skills.
Critical and structured thinker with good problem-solving abilities.
High personal and professional integrity with strong work ethics.
Strong project, stakeholder and relationship management skills.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Engineer, Citrix VDI (Kuala Lumpur, Malaysia)

Be a part of something BIG!

Are you passionate about creating a seamless digital workspace?

We’re looking for a Citrix / Senior Citrix VDI Engineer to support and enhance our Virtual Desktop Infrastructure (VDI) environment. Whether you’re a junior engineer looking to grow your career or a seasoned professional ready to take ownership of enterprise-level systems, we want to hear from you

Make an Impact by:

Support, manage, and improve Citrix VDI platforms to ensure performance, stability, and security.
Troubleshoot and resolve L2/L3 technical issues, collaborating closely with IT and end-user teams.
Perform system health checks, patching, upgrades, and environment maintenance.
Review, plan, and execute technology improvements and automation opportunities.
Handle service requests and incident management via ServiceNow.
Participate in problem resolution, root cause analysis (RCA), and continuous improvement initiatives.
Provide on-call support for critical issues when required

Skills for Success:

We welcome candidates at different experience levels — from eager learners to experienced experts

For Junior Engineers:

Diploma/Degree in IT, Computer Science, or related field.
Basic understanding and at least 1-2 years of hands-on experience in Citrix, Virtualization, Windows Server, and Active Directory.
Interest in learning Citrix technologies and end-user computing.
Strong problem-solving attitude and willingness to grow

For Experienced / Senior Engineers:

4–6 years of hands-on experience supporting Citrix VDI in large enterprise environments.
Skilled with Citrix XenApp/XenDesktop 7.x, Citrix Workspace Virtual Apps and Desktops, and related platforms.
Working knowledge of VMware, NetScaler/ADC, Hyper-V, and Windows Server administration
Candidates with experience in VMWare Horizon will also be considered for this role.
Proven ability to manage complex incidents, implement improvements, and lead technical discussions.
Experience in automation or scripting will be an advantage

Your Career Growth Starts Here. Apply Now!

Small Business Specialist, Airport West (Airport West, Melbourne, Australia)

Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We’re looking for an energetic, commercially minded Small Business Specialist to join our Airport West team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or businessfocused career.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.

Your day to day will consist of:

Act as the Small Business subjectmatter expert instore, identifying business customers early and matching them with solutions that support their business growth.

Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.

Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.

Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.

Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.

Own business enquiries using calm professionalism and strong problemsolving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

BusinessSavvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.

Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.

Product Expertise: You’re keen to grow into a subjectmatter expert across mobile, broadband, fixed services and small business care.

Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.

Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutionsfocused approach.

What’s in it for you?

Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.

Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you.

Inclusive, carerneutral paid parental leave of up to 14 weeks to support growing families.

Access to Optus U, with industryrecognised microcredentials developed alongside La Trobe and Macquarie Universities to help grow your career.

Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.

Join employeeled networks like Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.

We strongly encourage you to apply! We value potential just as much as experience, and we all grow and develop together. This could be the perfect step in your commercial, retail or businessconsulting journey.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-AC2

Business and Digital Transformation Mgr (Singapore, Singapore)

Be a Part of Something BIG!

We are looking for an experienced Transformation Manager with good track record of delivering enterprise-wide process automation initiatives, driving transformation of business processes through intelligent Automation and AI solutions, to streamline business processes, increase operational efficiency and enhance user experience. This role also requires strong stakeholder engagement across all levels of the organization and demonstrated expertise in managing solution delivery and change management.

Make an Impact by

Support strategic automation transformation roadmap / projects across various departments.
Assist with end-to-end digital project delivery, defining business requirements, translating business needs into technical specifications, driving solution design discussions, overseeing solution development, managing delivery timelines and ensuring business value realization.
Lead the mapping, analysis and redesign of as‑is and to‑be business processes across various functions, identifying opportunities, efficiency gaps and improvement areas.
Build and maintain good relationships with business unit stakeholders and drive alignment on delivery plans, priorities, timelines, scope, and desired business outcomes.
Administer operations, maintenance and support of Automation and AI solutions, ensuring operational stability, timely incident resolution and continuous improvements.
Organize and facilitate enablement programs, including training sessions, workshops, and hands-on clinics, to enable business teams to effectively leverage and adopt digital automation tools.
Maintain and enforce policies, best practices and industry standards to ensure consistency, quality, security, and compliance across all digital and automation initiatives.
Management of vendors including contract management and procurement activities.
Track platform license usage, consumption, and renewals to optimize costs and minimize wastage.

Act as a subject matter expert for process automation

Skills for Success

Degree with at least 3 years of experience in driving digital transformation and process automation, from inception through to delivery.
Knowledge of RPA, automation methodologies, best practices is a must.
Proven process automation experience with automation tools like RPA platforms and Microsoft Power Platform (e.g. Power Apps, Power Automate).
Experience in Process Improvements projects.
Good domain experience of enterprise corporate functions & services such as HR, Finance, Procurement.
Certification in Process Automation Technologies will be a plus.
Project Management Certified will be a plus.
Excellent communication skill, strong collaborator and driver.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior AI Solution Designer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

We are seeking a Senior AI Solution Designer who will translate business needs into clear AI enabled solutions, workflow logic and user journeys. This role focuses on providing end to end solution design for AI and automation use cases, ensuring alignment with enterprise standards and the AI platform capabilities. You will work closely with Solution Architects, AI Engineering Tech Leads, Product Owners and business stakeholders to design solutions that are practical, scalable and operationally ready.

You will be responsible for shaping solution options, validating if a request requires AI, automation or process enhancement, and ensuring that the proposed design fits enterprise constraints. The role requires strong analytical ability, solid understanding of AI platform capabilities, familiarity with no code and low code tools, and the ability to prepare solution design documentation for governance review. This is a design-oriented role rather than a full time development or coding role, but requires enough technical fluency to prototype concepts, validate feasibility and guide implementation teams.

Make an Impact by:

Translate business needs into user journeys, AI features, workflow logic and clear solution specifications that can be executed by the technical teams.
Provide end to end solution design for complex AI and automation use cases, mapping business requirements to AI platform capabilities and system integration needs.
Specialise in mapping business problems to AI capabilities such as RAG, summarisation, classification, extraction, conversational flows and agent based logic.
Design AI enabled workflows including branching logic, prompt flow, human in the loop steps and exception handling. Familiarize with Agentic AI capabilities and AI Workflow such as n8n (or equivalent)
Capable to consult and explain the behaviour related to AI performance such as token usage, latency, response patterns and model constraints.
Prepare Solution Review Board (SRB) documents, ensuring all designs meet the technical, security and operational requirements for governance clearance.
Conduct rapid AI prototyping to validate design concepts using AI tools, no code or low code, simple pro code platforms and reusable components from the enterprise AI platform.
Collaborate closely with Solution Architect, AI Engineer Tech Lead and Product Owner to ensure the proposed solution addresses business problems in a feasible and scalable way.
Work with process and service designers to jointly develop the combined AI and automation solution, including the design of workflows that may use AI workflow tools.
Master the use of no code and low code AI tools, workflow products and automation platforms to accelerate solution ideation and prototyping.
Engage and work with system owners, integration teams and domain experts to identify dependencies, data availability, API readiness and the linkage needed for the end to end solution.
Assess incoming requests to advise whether the solution requires AI or ML, automation, simple rule engines or process re design, and provide a clear recommendation.
Document the full solution design including architecture, data flow, workflow, API requirements, UI or journey considerations, guardrail requirements and operational needs.
Own the operational design and stability of the solutions, defining monitoring, alerting, and lifecycle management strategies. You will oversee and support the troubleshooting of complex issues in distributed systems during implementation and operation.
Drive the design and scoping of technical prototypes and proofs-of-concept to validate new solution designs and technologies, defining a clear path from concept to production.
Support design of technical prototypes and proof of concept work to validate assumptions, integration patterns and user experience before full scale delivery.
Ensure solution designs comply with AI architecture standards, security, PDPA requirements, model governance, AI guardrail policies and enterprise integration patterns. Promote reusable solution design patterns and AI component and design pattern from central platform team.
Participate in troubleshooting discussions during implementation to ensure alignment with the original design intent.
Maintain a catalog of reusable design patterns, workflow templates and reference architectures to improve consistency and shorten design cycles. Sync up and align with the central platform team.
Keep updated with enterprise platform capabilities and emerging AI or automation technologies to recommend new approaches for business needs.
Serve as the design bridge between business teams, data science, AI engineering, software development teams and platform teams.

Skills for Success:

Bachelor or Master degree in Computer Science, Engineering, Information Systems or related technical field.
Candidates with training in AI, business systems or solution architecture are preferred.
More than 5 years of experience in solution design, solution architecture or senior technical design roles.
Experience designing AI or automation solutions in enterprise environments with complex processes and multiple system dependencies.
Strong ability to translate business needs into AI enabled features, workflow logic and solution specifications.
Familiarity with AI platform capabilities including RAG services, model hosting, inference gateways, guardrails, vector stores and prompt orchestration.
Hands on experience with no code or low code AI tools, workflow tools and automation platforms.
Good understanding of API integration patterns, system dependencies and the architecture of enterprise applications.
Ability to create AI prototypes using available platform tools to validate design concepts.
Strong understanding of user journeys, service design principles and workflow re design.
Comfortable working with cloud services and on premise components to design solutions that work in hybrid environments.
Ability to prepare high quality documentation for governance and technical review.
Experience participating in design discussions for AI, automation or digital transformation initiatives.
Strong analytical and problem solving ability with good judgement in selecting the right solution type for the business need.
Ability to communicate clearly with both technical and non technical stakeholders.
Collaborative mindset with ability to bring diverse teams together to align on solution direction.
Strong documentation skills and attention to detail when preparing design artefacts.
Curious learner with strong interest in new AI, automation and workflow tools.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Associate Engineer (Cable) (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Oversee all copper and fibre cable diversion works, including those related to road diversions and projects involving government agencies. Ensure timely completion and handover of cable projects.
Design and implement Microsoft Power Platform solutions to team members as per required
Leverage Microsoft Power Platform tools such as Power Automate and Power Apps to automate routine reporting, monitor cable diversion project progress, and streamline approval processes. Implement digital dashboards for real-time tracking, enabling faster decision-making and reducing manual paperwork.
Enforce adherence to WSH safety standards and ensure proper use of safety equipment by contractors and staff.
Apply for manhole access, issue material vouchers, compile progress reports, verify contractor claims, and liaise with internal teams and building management.
Supervise copper and fibre jointing, termination, wiring, and testing. Attend to cable faults and troubleshoot using appropriate equipment.

Skills for Success:

Diploma in Telecommunications, Computer Science, or related fields.
Strong knowledge of copper and fibre cable operations and diversion processes.
Familiarity with WSH safety standards and compliance requirements.
Experience in team leadership and contractor management.
Proficiency in Microsoft Power Platform for workflow automation and data analysis.
Excellent organizational and problem-solving skills.
Ability to accept ad hoc assignments and leverage Microsoft Power Platform and AI to develop solutions that improve productivity and efficiency.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Associate Director, AI & Machine Learning #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

We are looking for an Associate Director, AI & Machine Learning to take a hands-on leadership role at the heart of Singtel’s AI transformation. Reporting directly to the Director of AI & ML, this role blends deep technical ownership with people leadership and senior stakeholder engagement to deliver AI solutions that drive real, measurable business impact.

You will work across a diverse portfolio of greenfield and scaled (brownfield) AI initiatives, partnering closely with business leaders across the Group and leading a high-calibre team of data scientists to build AI capabilities that truly move the needle for the company.

Make an Impact by:

Hands-on AI Delivery

Lead and contribute directly to the design, development, and deployment of AI/ML solutions across Singtel Consumer, Enterprise, Network, IT, and Corporate domains.
Translate complex business problems into well-scoped AI use cases with clear success metrics and measurable impact.
Drive end-to-end AI/ML lifecycle ownership: problem framing, data strategy, feature engineering, model development, evaluation, deployment, and post-launch monitoring.
Apply a broad range of techniques including machine learning, data science, optimisation, and GenAI where it delivers real value.
Improve and modernise existing AI solutions, enhancing accuracy, scalability, robustness, and maintainability.
Make pragmatic technical and architectural decisions, balancing speed, quality, and long-term sustainability.
Lead selected GenAI and LLM-enabled use cases, including but not limited to RAG, agentic workflows, and AI-assisted decisioning.
Work closely with platform and governance teams to ensure GenAI solutions are secure, responsible, and production-ready.
Stay abreast of emerging AI trends and evaluate their applicability to Singtel’s business.

People Leadership

Lead, mentor, and develop a team of 6–10 experienced data scientists.
Act as a technical role model and coach, providing hands-on guidance and constructive challenge.
Foster a strong team culture focused on engineering quality, business impact, and continuous learning.
Support hiring, performance development, and talent growth within the team.

Stakeholder & Partner Engagement

Partner closely with business stakeholders to shape AI roadmaps and prioritise high-value use cases.
Collaborate with leading AI ecosystem partners such as OpenAI, Databricks, Mistral, NVIDIA and others.
Represent Singtel at industry forums, conferences, and partner engagements, contributing to thought leadership and external visibility where appropriate.

Skills for Success:

Bachelor or Postgraduate degree in computer science, mathematics, statistics, or a related field.
8–12+ years of experience in AI / machine learning / data science, with a strong track record of hands-on delivery.
Experience leading AI initiatives from ideation through production in complex, real-world environments.
Prior experience mentoring or managing technical teams is required.
Experience in large enterprises, telco, tech, financial services, or consulting environments is advantageous.
Deep technical and data science expertise, demonstrating proficiency in:
Machine Learning & Statistical Modelling: Including linear regression, GLMs, time series forecasting, supervised learning (e.g., gradient boosted trees, neural networks), segmentation, clustering, design of experiments, and causal inference.
LLMs & Generative AI: Fine-tuning and evaluation of large language models (e.g., GPT, LLaMA), prompt engineering, red-teaming, and performance monitoring
Efficient data manipulation (with skills in SQL, Python, Spark, Hadoop/Hive, and Databricks) and data visualization (using tools like Power BI).
Familiar with software engineering best practices, including modular code design, reproducibility, and testing. Proficient with version control tools such as GitHub, GitLab, and Bitbucket
Exposure to cloud platforms (e.g., Azure AWS, GCP) and ML lifecycle tools (e.g., MLflow, Airflow)
Ability to review code, designs, and models, and to contribute hands-on is required.
Comfortable operating as a player–coach, switching between hands-on delivery and leadership as needed.
Self-driven, outcome-oriented, and able to operate effectively in ambiguous problem spaces.
Excellent data visualization and communication skills, with the ability to present insights and findings in a clear, concise, and compelling manner, both in written and verbal form.
Experience in mentoring junior team members through collaborative problem solving, pair programming, and constructive code reviews.
Provide technical mentorship across multiple project streams, ensuring junior and mid-level data scientists are growing in capability and delivering high-quality output.
Contribute to building a culture of knowledge sharing and continuous improvement within the data science team.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Consultant, SAP (Singapore, Singapore)

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Summary

The SAP SuccessFactor is responsible for design and implementation of SuccessFactor [Performance Management/Succession Planning] project for our clients in Singapore. Candidate need to be able to help with assessment of client business requirement, provide recommendation, design and deploy the SuccessFactor solution to meet client’s requirements.

What will you do?

Configure and implement SuccessFactors Performance Management/ Succession Planning modules.
Gather and analyze business requirements and translate them into system solutions.
Support end-to-end project lifecycle: blueprinting, configuration, testing, training, and go-live.
Collaborate with stakeholders to ensure alignment with organizational goals and HR policies.
Troubleshoot and resolve module-specific issues post-implementation.
Prepare documentation and deliver user training sessions.

The ideal candidate should possess:

Minimum of 3-5 years SAP Implementation and/or application support experience.
Minimum Bachelor Degree
Deep experience in SAP SuccessFactors Performance Management & Succession Planning.
At least 3 end to end implementation project experience
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
Understanding of process harmonization concepts
The ability to conduct requirement and solution workshops
Ability to lead the team and functional and technical consultants

Additional information

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

SAP Consultant Internship (Singapore)

About the company
NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a SAP Functional Consultant, you will be responsible to configure, design, develop, implement and maintain projects; provide consultancy services; specialize on ERP products; ensure the quality of services and achieve customer satisfaction.

Job Description

How to Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently.
How to propose effective work-around or alternative solution, oversee the selection of solutions and estimate resources/cost required to implement the proposed solution to meet customer’s requirements
How to develop unit test package, execute tests & document test results to ensure the quality of the program.
How to perform data profiling and analyze the affected data.
How to assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment.
How to prepare & maintain up-to-date system documentation.
How to assist in project management administration.
Ensure overall customer satisfaction.

Requirements

Pursuing a Degree or Diploma in Computer Science or related engineering fields.
Knowledge in Microsoft Office tool (eg. Excel)
Knowledge in one or more frontend framework (HTML5/Angular/React JS).
Knowledge in one or more backend languages (ABAP/Java/Python/PHP).

#EG Desktop Engineer SSOE (OST2) (Singapore)

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

Perform End User Support – Client Management
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform follow-up with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.
Manage client platform implementation / upgrade project.
Ensure deliverables meet service level requirement. Propose and implement action plan when required.
Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
Submit progress reports

Ideal candidate should possess the following:

Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
Computer literacy in MS Office
Proficiency in Technology will be added advantage
Independent, resourceful, result-oriented individuals with a "can-do" attitude

Real Time Analyst (Contract) (Singapore, Singapore)

Be a Part of Something BIG!

The Real Time Analyst (RTA) manages the 24X7 real time performances of the Customer Success’ inbound and outbound channels. This includes timely call out and decision making to mitigate any issues that may surface.

The RTA acts as SPOC for Customer Success interfacing with key stakeholders such as Networks, IT, Corp Comm, etc. in managing incidents according to the Incident Management Framework.

The RTA responsibles for communicating planned and unplanned outages messages to customers on the various platforms such as facebook, twitter and IVR.

Make an Impact by

1. Meeting performance Service Level targets:

a. Hotlines: 75%/90s
b. Messaging: 80%/300s
[This includes real time monitoring and call out to operations for action on unproductive states, load balancing between hotlines and messaging to mitigate challenges, call out for over time due to unforeseen situation impacting the performance].

2. Daily/Weekly/Monthly Attendance, Absenteeism and Adherence tracking, reporting and calling out any anomalies.
3. Identify and analyse drivers for surge in calls/chats by listening to live calls, reading chat interactions, referencing to reports in Tableau, and posts on Facebook and Twitter.
4. Incident Management includes providing timely and regular updates on call queue, trouble ticket count, symptoms of issues, preparing and uploading IVR and Facebook messages, etc.
5. Prepare and send SMS notifications to affected customers on planned and unplanned outages within SLA
6. Timely update/plotting of CCOs schedule adjustments or shrinkage in the WFM systems.
7. Weekly upkeep and maintain the Hotline Skills Masterfile.
8. SEF (Service Excellence Framework) Adherence/Shrinkage validation
9. Prepare weekly incident reports for WTM
10. Weekly OT solicitation based on Intra Day Performance (IDP) requirements and track the take up and fulfilment.
11. Floor walk/real-time call outs of CCOs’ productivity and assist CCOs on any issues (eg. systems, applications, etc). At least one floor support at each site/floor in Singapore and MCC.
12. Managing the monthly planned leaves within the allocated time off pool for all the hotlines
13. Plotting of unplanned shrinkages and meal/break adjustments
14. Preparing monthly Outliers Report (Absenteeism, TCPH, Adherence and AHT)
15. Real-time monitoring and call out the productivity of messaging agents
16. Provide analysis on the performance for LOBs especially when not meeting SL
17. Prepare Weekly/Monthly patterned MC trending
18. Weekly tracking/maintaining the Pandemic BCP Master File
19. Support the Quarterly Call Tree Exercise
20. Central point to issue CAST/SingtelTVGO token/golden passes to Operations.
21. Quarterly SIN TL Handset / Duty phone audit check, ensuring phones are aligned with Enhanced Intune profile for security measures on features that are only enabled for use and that should be disabled
22. Weekly upkeep and maintain the Messaging Skill Masterfile
23. Call out postings on social media platforms (Facebook, Twitter and Instagram) that may have impact to operations.
24. Activation of Unplanned Outages holding statement for Shirley via Dialogflow
25. Validate and call out the Shirley Bomb threat SMS alert received from MSTA, Whatsapp or Singtel.com for potential Bomb threat.

Skills for Success

Diploma in any discipline
Has prior contact centre related experience (eg. realtime analyst, workforce mgmt, operations team lead)
Proficient in Microsoft Office
Analytical skills and able to multi-task
Knowledge of Workforce Mgmt systems will be an added advantage.
Good communication and interpersonal skills

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Google Architect - Cloud & AI (Singapore, Singapore)

We are seeking a Google Architect who combines deep technical mastery of Google Cloud Platform (GCP) and modern AI technologies with strong client-facing leadership. The ideal candidate will lead cloud and AI solutioning across NCS’ Google ecosystem — spanning infrastructure, data, applications, and agentic AI — and act as the technical face of NCS in our co-innovation journey with Google.

This role demands a blend of hands-on architecture, strategic partnership management, and thought leadership — driving impactful outcomes for clients, and advancing NCS’s Google capabilities in the region.

What you will do

1. Technical Leadership & Architecture

Design and architect end-to-end solutions on Google Cloud Platform — including compute, storage, networking, security, data analytics, and AI/ML services.
Build and integrate Google-native AI applications leveraging Gemini models, Vertex AI, Duet AI, and Agentspace for real-world client use cases.
Drive best practices in scalable, secure, and cost-optimized Google Cloud architectures across industries such as aviation, healthcare, transport, and public sector.
Oversee architecture reviews, migration blueprints, and modernization roadmaps aligned with enterprise transformation goals.

2. Co-Innovation & Delivery with Google

Collaborate closely with Google Cloud engineers, product teams, and AI specialists to co-develop and deliver innovative solutions for NCS clients.
Lead joint technical sessions, immersion labs, and proof-of-value projects with Google, ensuring alignment with both companies’ go-to-market strategies.
Co-present and co-author solution papers, demos, and AI showcases for joint industry events and executive briefings.

3. Evangelism & Capability Advocacy

Act as the NCS Google Capability Champion, advocating NCS’s joint value propositions with Google to clients, partners, and industry forums.
Promote adoption of Google AI, Gemini, and Agentspace through internal enablement and client engagement.
Guide NCS engineering teams to upskill in Google technologies, fostering a culture of AI-first delivery.

4. Solution Incubation & Thought Leadership

Identify and incubate reusable Google-based accelerators, reference architectures, and solution templates for NCS offerings.
Contribute to thought leadership on topics such as AI ethics, responsible AI, and generative AI governance.
Support business growth through technical pre-sales, RFP responses, and solution workshops.

What you should possess

Technical Expertise

8+ years of IT experience, including 4+ years in cloud architecture with GCP.
Deep knowledge of GCP services — Compute Engine, Cloud Run, GKE, BigQuery, Pub/Sub, Cloud Functions, Apigee, IAM, and Cloud Spanner.
Proficient in AI and ML frameworks (Vertex AI, Gemini, TensorFlow, LangChain, Agentspace, etc.).
Strong experience in modern application architectures — microservices, containerization, APIs, CI/CD, and DevSecOps.
Familiarity with hybrid and multi-cloud setups integrating AWS, Azure, or on-premise systems.

Leadership and Collaboration

Proven track record of co-delivery or strategic partnership with Google Cloud.
Excellent stakeholder engagement and presentation skills, including experience with C-suite and public sector clients.
Strong ability to translate technical possibilities into business outcomes.

Certifications (Preferred)

Google Professional Cloud Architect
Google Professional Data Engineer or Machine Learning Engineer
Vertex AI or Gemini specialization certifications (preferred)

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Retail Consultant, Maryborough (Maryborough, Australia)

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Maryborough team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.

Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you?

$35 p/h + super + applicable loadings.
Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
Flexible rosters that work around the life you live outside of work.

Intrigued, but not sure you tick every box? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Supervise and oversee the Managing Agent in the provision of property management services to SingTel premises and tenanted space.
Check and verify scheduled servicing works done and monitor the follow-up actions by the Managing Agent, where required, to ensure that all building M & E systems are properly maintained in a serviceable and operational condition at all times so as to maintain the committed service levels.
Verify Repair and Improvement Works (including cost estimates) proposed by the Managing Agent and seek the necessary approval in accordance with the prevailing financial guidelines to carry out the Minor Works.
Ensure that complaints from users and tenants are promptly attended to by the MA.
Conduct site inspections to ensure that works are properly carried out.
Ensure that all architectural, structural and M & E services as-built plans including Operation and Maintenance Manuals are updated and maintained promptly and properly.
Ensure that all statutory licenses such as Lift Certificates, Fire Certificates, EMA license etc. are obtained and renewed on time.
Escalate any breakdowns in services, such as power outages, air-con breakdowns, etc. and any crisis that threaten normal operations such as fire, security breaches, etc. to Senior Manager / Manager (Facilities) and ensure that the Managing Agent attends to the breakdown / crisis promptly and accordingly.
Assist the Senior Manager / Manager (Facilities) with the Wavier of Competition approval for the engagement of specialist contractors / suppliers including the preparation of WOC approval paper
Assist Senior Manager / Manager (Facilities) in preparing annual operation and capital budgets.
Conduct regular audits to ensure that the Managing Agent keeps proper financial records of all transactions.
Assist the Senior Manager / Manager (Facilities) with the review of fire-safety programmes, fire evacuation plan etc.. prepared by the Managing Agent’s Fire Safety Manager (FSM) to ensure compliance with the Fire Codes.
Oversee the implementation of fire-safety programmes, fire evacuation plan, etc. by the Managing Agent.
Oversee the conduct of fire drills by the FSM and check on the Fire drill ERP and Report

Skills for Success:

Diploma in Mechanical or Electrical Engineering.
At least 1-2 years in building and facilities management cum maintenance.
Experience in WSH planning and implementation. Those with Fire & Safety Management certification would be advantageous.
Good written and communication skills.
Able to use MS Office (e.g. Words, Excel, PowerPoint)
Hands-on with ability to multi-task in a fast moving and rapidly changing environment.
Able to collaborate in a team to maximise teamwork and be empowered to work independently

Are you ready to say hello to BIG Possibilities?Take the leap with Singtel to unlock new opportunities and accelerate your growth.

Apply now and start your empowering career!

Senior Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by

Manage project & work closely with engineering on ENTERPRISE Business GPON/XGSPON project implementation to realise and ensure fault-free service roll-out to customers & network infrastructure.
Manage commissioning of new POLCAM OLT to meet project timeline.
Manage and liaise with vendors, engineering and operation teams on fault simulation investigation, and problem analysis.
Manage, maintain, and enhance inhouse broadband servers including but not limited to security patches, and OS update.
Accessing and managing firewall policies via the command line interface
Analyse and review the vulnerability scan & security report for inhouse servers.
Liaise and coordinate with internal stake holders, equipment and service providers and partners to ensure swift and efficient resolution of faults.
Monitor and take remedial action on pro-actively and reactively detected services and network infrastructure faults till closure.
Mange the operation issues, escalate chronic/technically complex cases to the Vendors and follow-up till closure.
Documenting all Incidents and events through Incident ticketing system.
Identify areas of improvements to reduce Infrastructure faults and improve monitoring capability.
Perform preventive and corrective maintenance like network device hardware and software upgrade
Any other tasks assigned by the manager.

Skills for Success:

• Diploma in Electronics Engineering, Telecommunications, or a related field..
• Proficient in project management.
• Skilled in stakeholder management.
• Strong time management abilities.
• Excellent communication skills across all levels.
• Capable of managing multiple projects simultaneously.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, etc.).
• Available to work non-office hours for network incident support and restoration.
• Highly motivated with the ability to work independently under pressure

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Solutions Manager (Kuala Lumpur, Malaysia)

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre!

We are seeking a Solutions Manager with deep expertise in telecommunication solutions, SDWAN, and digital transformation to drive technical solutioning for enterprises clients. This role is pivotal in engaging new business opportunities while transforming existing enterprise networks into agile, digitally managed infrastructures. As a key contributor, you will bridge business and technology by designing innovative solutions aligned with customers' transformation journeys, working closely with sales, delivery, and product teams.

Make an Impact by:

Customer Engagement & Pre-Sales Support:

- Act as the primary trusted technical advisor on pre-sales matters, engaging proactively with customers to ensure alignment with their networking and communications needs.
- Collaborate closely with Sales/Account Managers in face-to-face meetings, providing pre-sales technical support to deliver an outstanding customer experience.
- Partner with system integrators and strategic technology partners to design and implement end-to-end network solutions.

Solution Architecture & Design:
- Develop cost-effective, resilient and reliable ICT solutions that meet customer requirements and position Singtel as the preferred partner for WAN/SDWAN and managed services.
- Translate business needs into network architecture designs that support customers’ LAN/WAN transformation and digital journeys.

Technical Expertise:

In-depth knowledge of edge-to-cloud networking technologies, including SDWAN, SASE/SSE, cloud access, WAN/LAN networks, uCPE, VNF and IoT networks.
Subject Matter Expert in network design and architecture with the ability to assess current network states, envision future states and define transformation paths

Digital Evangelism & Transformation Leadership:

A digital evangelist with a passion for future technologies. Able to engage customers on emerging trends, leveraging Singtel’s digital initiatives to unlock new opportunities.
Conduct Proof-of-Concept (POC) projects to showcase the value of software-defined networking (SDN) and strengthen customer confidence.

Collaboration & Stakeholder Engagement:

Comfortable working across regions with peers from India and Singapore, engaging with diverse teams from sales, pre-sales, product and delivery.
Develop and maintain strong customer relationships, ensuring continuous feedback through win/loss analysis to drive ongoing improvements.

Skills for Success:

Candidates must hold a Degree in Telecommunications/ Electrical/ Electronics/ Computer Science or equivalent qualifications with at least 6-10 years’ experience in a technical position in the Communications/Network or Information Technology related industry
Certifications:

CCNA certification required.
Preferred Certifications: CCNP/CCIP, SDWAN, Cloud certifications (e.g., AWS, Azure, or Google Cloud).
ITIL certification as well as experience in IT such as Messaging and collaboration, security, servers, backup solutions will also be an added advantage

Technical Skills and Expertise:

Strong knowledge of key telecom and ICT solutions below, with ability to assess gain deeper understanding of customer solutions.
SASE (e.g., Zscaler, Palo Alto) • SD-WAN platforms (e.g., Cisco, Fortinet, Silverpeak) • Virtual Network Functions as a Service (VNFaaS)
WAN connectivity (e.g. MPLS, Internet-based networks)
SIP (Session Initiation Protocol) for voice communications
SaaS and Public Cloud access strategies
Wireless and 5G technologies for next-gen networks
Understanding of Network as a Service (NaaS) and Software-Defined Cloud Connectivity solutions.
Familiarity with IT/OT convergence in industrial environments

A consummate and team-based individual
Possess good customer handling and presentation skills.
Excellent communication skills to interact with stakeholders across technical and non-technical functions.
Experience working in agile or cross-functional teams to deliver customer-centric solutions.
Ability to work independently, collaborate and communicate effectively with customers, peers and internal stakeholders.
Domestic and international travel is required (e.g., Sales Kick-Off, Singapore Kick-Off, Customer Engagements).

Your Career Growth Starts Here. Apply Now!

Solution Designer - CCH Tagetik (Kuala Lumpur, Malaysia)

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

We are seeking a CCH Tagetik Functional Consultant with proven experience in implementing and supporting CCH Tagetik Financial Performance Management solutions. This role requires expertise in financial reporting, budgeting, forecasting, consolidation (management & legal), and planning, with the ability to translate business needs into effective technical solutions.

Make an Impact by

Deliver Application Maintenance Support - to ensure that CCH Tagetik platforms are working properly and meeting business expectations
Deliver BAU and Project Enhancements - to deliver changes or new requirements as required by business to enhance and improve our current solutions
Perform the role of Subject Matter expert - to be one of the key persons for CCH Tagetik EPM and related technologies to design and implement the solution to meet business requirements.
Hold regular meetings with stakeholders to build trust, boost collaboration, and enhance IT presence.
Offer consultation to refine business ideas or provide expert recommendations to stimulate business needs.
Formalize, standardize, govern, and evolve the architecture, design, standards and processes in CCH Tagetik EPM and related technologies
Manage customer expectations for requests and enhancements.
Coordinate with vendors and IT stakeholders to prioritize needs.

Skills for Success

Bachelor's degree or higher in Computer Science, IT or any relevant fields.
Certified CCH Tagetik EPM Application, Technical, Solution specialist is highly preferred.
Minimum of 5 years of experiene in CCH Tagetik EPM as either an implementation project or support role
Ability to effectively communicate complex technical concepts to non-technical stakeholders.
Strong collaboration skills to work within cross-functional teams (technical consultants, functional consultants, business users) to deliver solutions.

Your Career Growth Starts Here. Apply Now!

Engineer, IPNO-MPLS (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Service Delivery

Possess good level of knowledge in Internetworking, IP routing protocols, troubleshooting for MPLS/IP VPN based networks
Ability to write automation and monitoring scripts in Python, Perl, PHP and Bash languages.
Strong understanding of routing protocols like OSPF, BGP, ISIS, MPLS.
Possess good working knowledge in Cisco, Nokia and/or Juniper routers architecture.
Work will entail product evaluations/versions and upgrade implementations, project tasks for systems/network expansion, support, and monitoring systems
Monitor, manage and improve the efficiency of services. Facilitate coordination and communication between support functions, business team and Vendors

Network Service Operations

System and Platform Patch loading, implementation of software and hardware upgrades/patching on its related service nodes.
Participate in BCP and/or Audit program initiatives.
The successful candidate will need to work outside normal working hours to carry out upgrades and patch loading as such activities may disrupt services.
Troubleshoot and perform root causes failure analysis for software, hardware and network faults related to the service nodes.
Accountable and manage Change Management, Patch management and Configuration management.
Perform patch loading, configuration changes and implementation of software and hardware updates and upgrades on service nodes.
Provide Tier 2 & 3 technical support for internal customer and manage vendor for Tier 3 & 4 technical support on a 24x7 standby basis.

Improve processes and policies in support of organizational goals and targets. Formulate and implement policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

Skills for Success:

Engineering degree preferably in the area of Computer Engineering with at least 2 years of working experience.
At least 3-5 years working experience with emphasis on Linux, RHEL, Ansible, Resolve, MySQL DB, NetApp, Fortinet Firewall, VMware, NTP, DNS, DHCP systems.
Good scripting knowledge in Perl/Python/Bash/PHP.
Experience in operation of the following systems Linux, RHEL, Ansible, Kubernetes, MySQL DB, NetApp, PA/Fortinet/Checkpoint Firewall, VMware, NTP, DNS, DHCP systems. Email Systems.
CCNP, Redhat Certified, VCP certified.

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Lead Svc Delivery Mgr, Svc(IMS) Ldrship (Singapore, Singapore)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

The Lead Service Delivery Manager is responsible for managing end-to-end service delivery to ensure critical service levels and key measurements are consistently achieved. The role requires strong client engagement, operational oversight, and leadership of large technical teams supporting complex infrastructure environments.

The role involves planning and executing infrastructure operations and projects, managing incidents and changes, and ensuring adherence to established processes. The incumbent will operate in a fast-paced, high-pressure environment, providing senior-level technical and managerial leadership

What will you do?

Manage service performance to meet critical service levels and key measurements
Engage clients and third parties to ensure smooth and consistent service delivery
Communicate technical and business issues clearly to technical and non-technical stakeholders
Proactively engage clients and provide timely responses and service updates
Prepare and deliver service performance reports according to agreed schedules
Oversee and control efficiency of infrastructure operations
Plan and execute infrastructure operations and new infrastructure projects
Lead, supervise, and mentor engineers supporting systems, platforms, and HPC infrastructure
Manage operational task assignments including incidents, problems, changes, and service requests
Ensure compliance with all operational processes and procedures
Conduct employee performance reviews and career development planning
Lead troubleshooting for complex environments to resolve system and platform issues
Perform root cause analysis for infrastructure failures and recurring issues
Manage changes, patches, and configurations for infrastructure operations
Manage major incidents and ensure resolution within agreed service levels
Provide Tier 2 and Tier 3 technical support with 24x7 standby coverage

The ideal candidate should possess:

Essential Qualifications

Degree in IT or relevant discipline
Minimum 12 years IT outsourcing service delivery experience
At least 8 years people management experience leading large teams
Experience managing enterprise-scale IT outsourcing environments
Proven ability to operate in complex and fast-paced environments

Preferred Attributes

Experience managing servers, storage, virtualisation, and cloud services
Experience supporting container platforms including Kubernetes
Experience supporting Java, .Net, Peoplesoft, and SAP Basis platforms
Experience managing IT workplace services
Experience managing network and security services
Strong people management, presentation, and communication skills
Strong client management experience
Innovative and out-of-the-box thinking capability
Strong technical inclination
Ability to work under high stress and outside standard business hours

Professional and/or Technical Certifications

PMI Project Management Professional (PMP)

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Cyber Security Intern (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Work closely with the project manager/supervisor in assigned projects on the deployments and/or operations security product technologies (e.g. FW/IPS, WAF, SSE, etc.).
Ensure timely and smooth deployments/operations of in-scope security technologies according to the proposed technical solutions.
Interact with Customers and internal teams on technical implementation-/operation-related matters of assigned projects; Attend internal and Customer meetings.
Hand over completed implementation projects to designated Maintenance and Operations parties.
Prepare technical documentations on implemented security products.
Perform other assigned development, automation, analysis and reporting tasks assigned by project manager/supervisor.

Skills for Success:

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or Information System.
Good interpersonal, stakeholder management and negotiation skills.
Strong critical thinking and problem-solving skills and a passion for cyber security.
Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.).
It will be an advantage to possess any IT or cyber security professional certifications, but not a must.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Solution Designer - Ivalua (Kuala Lumpur, Malaysia)

Be a part of something BIG

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

As a Senior Solution Designer (Ivalua), you will be supporting Ivalua applications integrated with SAP ERP as well as implementing customizations and changes to meet evolving business requirements

We are searching for candidates with good scripting experience in JavaScript or Groovy and SQL as he/ she will be handling Ivalua support, especially in S2C (Source-to-Contract), SIM/SRM (Supplier Information Management / Supplier Risk Management), and P2P (Procure-to-Pay) modules.

Make an impact by

Support Responsibilities:

Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.
Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.
Analyze Ivalua logs, error messages, and system behaviour to pinpoint issues, providing resolutions to minimize downtime.
Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.
Assist in incident management, effectively identifying and resolving technical issues, and managing service requests.
Ensure the stability and performance of the Ivalua application by proactively addressing recurring issues and system behaviour anomalies.
Support internal and external IT audit reviews and implement improvements to comply with IT polici

Change and Customization Responsibilities:

Collaborate with business stakeholders to understand new business requirements and translate them into system changes or configurations.
Configure and modify Ivalua modules and business processes in alignment with business needs, ensuring smooth functionality.
Create and modify integrations and EAI (Enterprise Application Integration) console to support business changes and streamline data flow between Ivalua and other systems like SAP.
Develop analytical reports and queries using SQL, ensuring the data meets business requirements and delivers actionable insights.
Customize Ivalua system configurations, adapting workflows, approval processes, and module settings to fit the new or changing business processes.
Maintain a strong understanding of Ivalua's table relations, ensuring smooth data integration and consistent reporting

Skills for Succes

Bachelor or higher degree in Computer Science or IT or related field
Candidates with experience in SQL, scripting (e.g. JavaScript, Groovy) and/ or ServiceNow are highly encouraged to apply for the role.
Strong experience in configuring and handling S2C, SIM/SRM, and P2P modules, with the ability to support and customize them to meet business requirements.
Configuration skills to configure workflows, forms, business rules, and UI elements in Ivalua.
Relevant scripting & SQL skillsets like Ivalua scripting (VSL) to further enhance the solution.
Integration knowledge and experience with APIs, web services that may be required when integrating Ivalua with other systems.
Solid understanding and experience with approval flows, including troubleshooting and debugging.
In-depth knowledge of Ivalua's standard table relations to ensure proper integration and reporting.
Strong SQL proficiency for handling queries and creating analytical reports.
Ability to create, configure, or modify integrations and manage the EAI console to facilitate smooth data exchange.
Strong knowledge of Ivalua’s configurations, customizations, and the functionalities of various modules.
Ability to analyze Ivalua logs, system behaviors, and error messages to troubleshoot and resolve issues.
Knowledge of security and access control within Ivalua, including managing user profiles and authorizations.

Your Career Growth Starts Here. Apply Now!

System Planning Manager (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Responsible in design and build of SD-WAN service infrastructure.
Perform new technologies market scan and technical evaluation via Proof-of-Concept.
Support Proof-of-Value to customer.
Assist in L3/L4 support escalations for platform and software issues.
Responsible in service product lifecycle management (EOL/EOS, releases, upgrades).
Responsible in new feature development and platform enhancements.
Responsible in technical planning, network/security engineering, and project management/coordination.
Responsible in defining Day 1 & 2 technical scope of work.
Work closely with Product, Pre-Sales, Fulfilment, and Support teams.

Skills for Success:

Bachelor in Computer Science/IT Technology/Computer Engineering/Electrical & Electronics Engineering.
6-8 years of experience in Enterprise/System Integrator/Telco Environment.
CCNP or equivalent.
Strong fundamentals in TCP/IP, routing, and network/security concepts.
Basic knowledge in Linux, virtualization, and cloud platforms.
Good writing and communications skills.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Infrastructure Engineer, Xperience Works (Singapore, Singapore)

As a M365 Engineer, you will be required to support, manage, and enhance our customers’ Microsoft 365 environments. Ideally, the candidate has strong technical expertise across the Microsoft cloud ecosystem, excellent problem-solving skills, and the ability to collaborate effectively with both technical teams and end users.

What will you do?

Support Microsoft 365 solutions, including planning, integration, deployment, upgrades, and patching activities.
Serve as a Subject Matter Expert (SME) for M365 technologies, providing advanced troubleshooting and administrative support for service requests, change requests, and incident/problem management.
Support and manage core M365 platforms such as Entra ID, Exchange Online, Microsoft 365 Apps for Enterprise, Teams, SharePoint Online, and related services.
Monitor, manage, and optimise system performance, availability, and overall health of M365 environments.
Conduct technical assessments, health checks, and gap analyses, and deliver best-practice recommendations, such as security hardening and automation opportunities, and drive continuous improvement.
Collaborate with cross-functional teams, including security, network, and server engineers, as well as external vendors, to support upgrades, maintenance, and integration work.
Develop and maintain detailed technical documentation, configuration guides, and operational procedures.
Participate in disaster recovery planning and support customers during DR testing exercises.

The ideal candidate should possess:

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
3–5 years of experience administering, supporting, and maintaining Microsoft 365 environments.
Hands-on experience managing key M365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and Microsoft 365 Apps for Enterprise.
Experience handling service requests, change requests, and incident/problem management under ITIL processes.
Experience working in hybrid AD environments (On-prem AD + Entra ID) and related cloud services.
Ability to troubleshoot complex technical issues and drive efficient resolutions.
Strong communication, documentation, and collaboration skills
Due to project sensitivity, only Singapore Citizen will be considered

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Marketing Intern (Telco Cloud) (Singapore, Singapore)

Be a Part of Something BIG!

Your role as a marketing intern with the Singtel International Digital Services (IDS) marketing team will open you to the world of consumer marketing You will be involved in Marketing communications and campaigns management while leading discussions with various stakeholders to contribute positively to business growth.

Make an Impact by

Marketing Communication

Plan and execute end-to-to marketing communication campaigns and initiatives to increase the awareness and conversion; covering both online and offline deployments of Telco Cloud & Travel Alliance services.
Work closely with and manage various stakeholders/ external vendors by developing holistic 360 marketing programs to support business KPIs,
Monitor progress of monthly marketing activities and prepare performance reports
Partner closely with Singtel CLM, Analytics and Brand team to increase conversions and take ups.
Engage new and current customers through digital, social and database marketing

Closely partner and develop initiatives with MSTA team to strengthen brand presence, awareness, consideration and engagement within the app
Manage key marketing agencies and create a solid network of strategic Marketing partnerships, that value-adds to the proposition of our products.

Marketing Communication Operations

Monitor progress and prepare Marketing reports and analysis
Prepare Briefs for Media agencies and Marketing agencies to ensure successful roll outs and implementations of all marketing works for Insurance business.
Work closely with Marketing admin on budget tracking, PO raising etc.

Events and Roadshows

Plan, execute diverse events, and manage logistics, fostering memorable brand experiences.
Requires strong project management, communication skills, and a keen eye for detail.

Skills for Success:

Currently enrolled in a Diploma in Marketing, Business, or a related field.
Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and productivity tools.
Proactive attitude with a willingness to learn and contribute to a dynamic team environment involving multiple stakeholders.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Network Engineer (Networks) (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Lead the team to operate and manage the GPON network, inclusive of Nokia, Huawei and ZTE OLTs
Monitor and take remedial action on pro-actively and reactively detected services and network infrastructure faults till closure.
Mange the operation issues, escalate chronic/technically complex cases to the Vendors and follow-up till closure.
Ensure that technical and managerial escalation and communication to stake holders are done whenever necessary.
Documenting all Incidents and events through Incident ticketing system.
Mange the operation issues, escalate chronic/technically complex cases to the Vendors and follow-up till closure.
Ensure that technical and managerial escalation and communication to stake holders are done whenever necessary.
Documenting all Incidents and events through Incident ticketing system.
Liaise and coordinate with internal stake holders, equipment and service providers and partners to ensure swift and efficient resolution of faults.
Schedule and execute pre-planned operation activities for new OLTs, network optimization, software upgrade and so on.
Impact analysis and process review on scheduled changes / faults / outage on Consumer GPON networks (e.g. fiber cuts, service migration, hardware failure…)
Identify areas of improvements to reduce Infrastructure faults and improve monitoring capability.
Monitor monthly report on Infrastructure fault rate, trending and provide the best suggestion/solution to reduce such fault/call-in rate.
Perform preventive and corrective maintenance like network device hardware and software upgrade.
Plan and monitor the ZTE C300 to C600 migration progress and ensure no data mismatch and all subscribers/PON port are in good shape after the migration.
Up keeping of GPON network infrastructure information and records.

Skills for Success:

Degree from Information Technology or Electrical Engineering.
1 year of relevant working experience.

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Lead AI Security Architect (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!

As an AI Security & Governance Architect, you will be responsible for embedding security, privacy, and compliance principles into the design and operation of AI platforms across Singtel.

You will work closely with Singtel’s Security and Data Governance teams to ensure all AI solutions and platform architectures meet enterprise security standards, regulatory obligations (e.g. PDPA), and emerging AI risk governance frameworks. This role is key to enabling secure-by-design AI deployments, supporting both innovation and compliance within the AIDA business unit.

Make an Impact by:

Collaborate with Singtel’s Group Security and Data Governance teams to align AI platform designs with enterprise security and compliance policies.

Define and implement secure-by-design architectural principles for AI/ML platforms, covering data pipelines, model deployment, and access layers.

Implement and oversee Responsible AI (RAI) practices to ensure AI systems are designed and deployed ethically, with fairness, transparency, and compliance

Implement and oversee Explainable AI (XAI) practices to ensure AI model decisions are transparent, interpretable, and trustworthy through integrated explainability features.

Ensure compliance with regulatory frameworks and AI governance standards.

Ensure secure and compliant architecture in collaboration with cybersecurity and governance teams, embedding PDPA and enterprise policy requirements into designs

Translate governance requirements into technical specifications and enforceable controls across cloud and on-premise AI environments.

Integrate privacy-preserving mechanisms such as data anonymization, encryption, tokenization, and secure logging into AI workflows.

Evaluate and recommend AI security and governance tools (e.g. AWS Guardrails, Azure Responsible AI, IBM Watson Governance) for adoption.

Conduct AI-specific risk assessments, including model misuse, bias, data leakage, adversarial attacks, and LLM prompt vulnerabilities.

Review and approve the integration of third-party AI services and open-source models from a security and compliance perspective.

Champion awareness of AI security and governance across AIDA by contributing to policies, best practices, and team enablement sessions.

Review and clear governance approvals related to architecture and solution design, with specific focus on AI security.

Collaborate with vendors and partners to review, evaluate, and select appropriate security solutions.

Ensure all AI solutions, including in-house and vendor-developed systems, undergo thorough testing and Vulnerability Assessment and Penetration Testing (VAPT) to safeguard security and reliability.

Skills for Success:

Bachelor’s or Master’s degree in Cybersecurity, Engineering, AI/ML, or related field.

More than 5 years of experience in cybersecurity, data governance, or secure systems architecture, with at least 3 years focused on AI or cloud-based ML systems

Proven expertise in implementing cybersecurity governance, data protection, etc on data or AI platform.

Strong understanding of AI/ML pipeline components and risks—model misuse, prompt injection, data leakage, adversarial inputs, bias and explainability.

Proficient in implementing secure and compliant AI/ML systems on cloud platforms such as AWS SageMaker, Azure ML, Google Vertex AI, etc.

Experience with AIOps/LLMOps and DevSecOps practices, including secure CI/CD, RBAC, secrets management and logging

Familiarity with AI governance toolkits and regulatory trends

Technical knowledge of data privacy controls (encryption, tokenization, data minimization) and security frameworks (e.g., Zero Trust, OWASP for ML)

Ability to perform threat modeling and security assessment for AI and LLM-based systems

Strong cross-functional communication and collaboration skills, with the ability to influence both technical and policy-level decisions

Good internal (IT, Networks, business) and external (suppliers, government) stakeholders management skills

Strong technical writing and presentation skills, with the ability to communicate complex concepts clearly to both technical and non-technical stakeholders.

Proactive and fast learner with a strong drive to stay current on emerging technologies and industry trends

Proven experience working in a telco environment or implementing security and governance role is a plus

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Snr Software Engr, Infra Arch & Svc Mgt (Singapore, Singapore)

Overview

As a Senior DevOps Engineer, you will setup, configure and manage non-production and production platforms for automation. You will lead the development, design and implementation of DevOps and automation solutions. You will also need to work closely with other DevOps Leads to enable automation by developing playbooks and ensure best coding standards and practices.

Additionally, the role requires hands-on expertise in scripting languages such as Ansible, Python, Terraform, Chef, Groovy, and PowerShell, as well as experience in CI/CD pipelines, DevOps platform management, and cloud-based automation. You should be proactive, possess strong problem-solving skills, and have a passion for automation and process optimization.

What will you do?

Automation Development & Implementation

Understand automation concepts and their application in day-to-day service delivery and operations within IT Managed Services.
Build and maintain automation playbooks using technologies such as Ansible, Python, Terraform, Chef (Ruby), Groovy, PowerShell, and JavaScript.
Operationalise and manage automation development initiatives to enhance productivity.

Code or script for automated testing, as well as carry out automated testing procedures in testing and production environments.
Code control and versioning of Infra-as-code (IaC) playbook.
Migration and deployment of the playbook to operationalise automation use cases to improve productivity.

Platform & Infrastructure Management

Familiarity with integration of automation solutions with external tools such as ITSM platforms.
Ensure compliance with ITSM integration and other relevant system tools.

Service Delivery & Operational Efficiency

Understand automation concepts and their application in day-to-day service delivery and operations within IT Managed Services.

Ensure process efficiency, automation stability, and system reliability.
Drive continuous improvements through proactive automation development.

Pre-sales & Business Support

Provide presales solution support for the development of an automation solution.

The ideal candidate should possess:

Experience

6+ years of hands-on experience developing IaC code development for automation in service delivery/operations.

Proven hands-on experience in:

Strong experience in Ansible, Terraform, and Chef platform setup, configuration, and management.
Code versioning, CI/CD, and automated testing.
DevOps platform setup and CI/CD pipeline deployment.
End-to-end implementation of IaC in managed services projects.

Technical & Professional Skills

Strong knowledge of Linux/Unix/Windows Administration.
Experience with automation/configuration management using Puppet, Chef, or Ansible.
Hands-on experience with PostgreSQL, MS SQL, and MySQL.
Proficiency in source code control, versioning, and automation tool integration.
Some knowledge in developing playbooks using RPA tools.
Certifications in DevOps or automation tools (preferred).

Non-Technical / Soft Skills

Strong problem-solving skills and attention to detail.
Passion for programming and automation, with a proactive approach to process improvements.
Good understanding of systems, networking, and software development lifecycle.
Self-motivated, team player, and able to work independently.

Qualifications

Degree/Diploma in Computer Science, IT, or a related field.
Hands-on experience in developing Infrastructure-as-Code (IaC) using scripting languages such as Ansible, Python, Chef (Ruby), Terraform (HCL), Groovy, PowerShell, or Bash.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior Software Engineer/ Software Engineer (Production Support - Java) (Kuala Lumpur, Malaysia)

Be a part of something BIG!

The Senior Software Engineer/ Software Engineer (Production Support - Java) will be responsible for managing and resolving order fulfilment issues on daily basis, ensuring that all transactions within the system are completed efficiently and in timely manner

Make an Impact by:

Monitor and Manage Order Fulfilment Exception

Perform daily tracking of orders that have encountered fulfilment failures or delays within Enterprise Ordering Systems. Identify and prioritise items requiring intervention to ensure timely fulfilment

Troubleshooting and Issue Resolution

Investigate the root causes of order fulfilment disruptions and production incidents, including system errors, technical faults, or manual handling issues.
Collaborate with network, provisioning, and IT teams to implement corrective actions.
Maintain a backlog of unresolved cases and ensure timely resolution by the appropriate application teams

Stakeholder Communication

Liaise with business stakeholders and customer support teams to provide updates on order status and escalate complex issues to higher levels when necessary

Collaboration with Cross-Functional Team

Work closely with engineering, provisioning, and IT departments to address order fulfilment challenges and ensure timely completion

System Monitoring

Continuously monitor internal systems and databases for order status updates and system health, ensuring accurate and current tracking.

Quality Assurance

Ensure that resolutions adhere to established company processes and standards, maintaining high levels of quality and operational efficiency

Documentation and Knowledge Sharing

Document troubleshooting steps, solutions, and best practices for future reference. Share knowledge with team members and contribute to improving process workflows

Monitoring and Reporting

Maintains detailed trackers on order fulfilment disruptions and incidents including figures, RCA analysis, resolution status, reassignment metrics, and SLA breaches.
Provide accurate management report regularly with trends analysis.

Skills for Success:

Worked with modern technologies such as Java, JavaScript, Spring Boot, Spring Batch, Jboss/J2EE, Tibco and Message Queue
Proficiency in Java for system troubleshooting and customisation of order resolution tools
Proficiency in SQL, Excel (pivot tables, macros), Atlassian Suite, and reporting tools (e.g., Power BI)
Experience with Oracle databases
Familiarity with JIRA, Confluence, Bamboo, and Bitbucket is an added advantage
Knowledge on API gateway, cloud and AI is a plus
Proficient in written and spoken English
Strong communication and interpersonal skill

Your Career Growth Starts Here. Apply Now!

Associate Director, AI Acceleration & COE (Singapore, Singapore)

Be a Part of Something BIG!

Singtel Group is seeking a strategic and technically proficient Associate Director to accelerate AI adoption across Singtel Group. This role is ideal for someone with around 8-10 years of experience in AI and/or data analytics.

The successful candidate will

Continually refine Singtel Group AI Strategy, Roadmap and Playbook that business units actively use
Establish a robust KPI and value-tracking system that gives leadership visibility into AI impact
Create a strong Group AI narrative, including a well-received newsletter and consistent communications
Help Singtel stay ahead of AI trends
Build strong alignment with senior stakeholders

Make an Impact by

AI Strategy, Roadmap & Playbook

Continually refine the Group AI Strategy and multi-year roadmap, in line with Group and operating companies’ business priorities.
Translate the strategy into a practical Group AI Playbook
Ensure the strategy and playbook are regularly updated based on lessons from projects, technology developments and market trends.

AI KPIs & Value Tracking

Define common AI KPIs and value frameworks
Track and report Group AI performance, analyse results, and surface insights

Communications & Engagement

Shape the Group AI narrative and communicate via different channels e.g. Group AI newsletter

AI Innovation Series

Conduct sensing – market/competitor scans, internal interviews, partner insights to identify thematic focus
Develop Theme Insight Packs that summarise trends, opportunities, risks and implications
Conduct joint learning sessions with technology providers and experts for Singtel Group of companies
Establish approach and options for the theme

AI Seed Fund

Conduct proposal evaluation sessions to select meritorious projects
Administer funding to support proposal
Track project progress
Determine follow up actions upon project completion

Skills for Success

Bachelor’s degree in business, Economics, Engineering, Computer Science, Data/Analytics, or a related field.
MBA or relevant postgraduate qualification is preferred but not mandatory
Evidence of continuous learning in AI, digital transformation, strategy, or data (certifications, courses, industry credentials)

Experience in digital or technology strategy and transformation, with a strong track record of shaping digital or technology strategies and translating them into concrete, actionable plans (roadmaps, programmes, initiatives)

Experience designing KPIs and value measures, and interpreting performance data to draw meaningful insights and recommendations
Extensive working knowledge of enterprise AI (use cases, data/AI platforms, AI/GenAI techniques, AI/DA tools, AI policies, risks and governance)
Strong business acumen and value orientation - Able to link AI initiatives to business value (revenue, productivity, customer, risk)
Excellent structured and strategic communication skills

Proven ability to influence and work with senior stakeholders across multiple business units, functions and countries, and navigate diverse priorities and constraints to reach aligned decisions

Strong analytical and critical thinking skills; able to quickly understand new domains and issues.
Intellectually flexible – can zoom between big-picture strategy and detailed execution and adjust approach as circumstances change.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Engineer (Networks) (Singapore, Singapore)

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Mobile core network design, core planning for 5G and 4G enterprise network infrastructure, including infra capacity expansion, network resiliency planning, disaster recovery planning and operational processes.
Responsible for mobile network architecture design (Core, IP or/and cybersecurity), with good understanding of business and organisational needs. Have the right project management skills to drive the 5G network adoption to the enterprise space & different vertical industries.
Responsible in strategic planning, project management and problem solving for enterprise core network architecture and network lifecycle management such as software upgrades and tech refresh.
Support the new business requests from 5G, 4G enterprise customer and work with stakeholders across Business and Network units to deliver the business requirement and projects on time.
Responsible to lead and coordinate with network operation teams on the commissioning, implementation of changes, decommissioning, and provisioning of existing and new enterprise connectivity platform service.
Perform core technical assessment, and financial feasibility studies on enterprise core features and future capabilities.
Keep abreast of new mobile technologies and evaluate strategic innovation to improve the enterprise network ecosystem and services that is offered to enterprise customers.

Skills for Success:

Engineering Degree in telecommunication or equivalent.
Strong technical knowledge in mobile communication and experience in core networks, especially in M2M/IoT technologies.
Well versed in mobile networks architecture and 3GPP standards, GSMA evolution (5G eMBB and future mMTC)

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Director Cyber Defence Operations (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Provide leadership and strategy for cybersecurity detection and response operations supporting Singtel Singapore.
Develop long term strategies and roadmap to progressively mature and enhance security operations and technology to defend Singtel Singapore’s technology assets against cyber threats.
Build and maintain the Singtel Singapore Security Operations Centre (SOC), develop a service catalogue to support quality and service management. Progressively reduce SOC duplication and footprint across Singtel Singapore business units to drive efficiency.
Manage a highly specialised team of security analysts, incident managers, incident responders and threat intel specialists to effectively monitor, defend and response to cyber threats and events.
Develop critical in-house talent and capabilities, while leveraging on 3rd party services. Aggressively drive automation using AI and other technology.
Take leadership role to detect, manage and respond to cybersecurity incidents and provide updates to internal stakeholders and management. Work closely with Group Risk Management (GRM) to support crisis management processes and exercises.
Build and maintain an effective threat intel capability and working collaboratively with other internal SOCs and partners to coordinate defensive tactics and playbooks against cyber threats.
Continuously identify and enhance vulnerability management programmes, SOC technology stack, 24x7 operations, incident and crisis management processes, automation, and capabilities to progressively strengthen the security posture of Singtel and its group of companies.
Provide periodic updates to internal stakeholders and management on the state of Singtel’s defence posture and capabilities.
Develop close partnership with public and private sector entities to enhance threat intel and defensive capabilities, including joint cyber exercises, where it makes sense.

Skills for Success:

Bachelor Degree in Computer Science, Computer Engineering, Electrical Engineering or other relevant field of study
Professional security management certifications such as Certified Information Systems Security professional (CISSP), Certified Information Security Manager (CISM), specialised SANS certifications, or other similar credentials, is required.
Minimum 15 years of experience as in IT or security roles.
Minimum 10 years of practical experience managing security operations, SOCs or equivalent security programmes.
Experience working with Internal Audit, Governance and Compliance teams.
Competence in the following :

Business Needs Analysis
Business Risk Management
Cyber Forensics
Cyber Incident Management
Cyber Risk Management
Partnership Management
Network Security
Platform Security
Security Assessment and Testing
Security Programme Management
Security Strategy
Stakeholder Management
Threat Analysis and Defence
Threat Intelligence and Detection
Security Assessment Tools
Security Monitoring Tools

Possesses advanced knowledge in data security, physical security, regulatory compliance, and data loss prevention strategies.
Demonstrated expertise in communication, leadership, decision-making, talent development, and resource management.
Have exposure to other compliance audits such as PCI, PDPA, GDPR, CCoP mostly related to security part.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Director - Workplace (Singapore, Singapore)

Be a Part of Something BIG!

The Director, Workplace will shape and deliver Singtel’s end-to-end workplace strategy, design, and experience, ensuring workplaces are well-planned, beautifully designed, and effectively executed, while supporting evolving ways of working.

This role leads the conception and delivery of Singtel’s future workplace vision, with a flagship mandate to drive Workplace28 and the new Comcentre HQ. The incumbent will balance strategic planning, design excellence, and disciplined project delivery, while championing a consistent, user-centred workplace experience across the portfolio.

Technology and data are leveraged as enablers to support design intent, improve usability, and optimise space performance — not as ends in themselves. Working closely with Group Property, IT, People & Culture, and business leaders, the Director ensures workplaces are functional, flexible, sustainable, and aligned to business needs, from early planning through post-occupancy.

Make an Impact by

Workplace Strategy, Planning & Design Leadership

Define Singtel’s workplace strategy and design direction, aligning business needs, growth forecasts, and ways of working
Lead space planning, block and stacking, scenario planning, and utilisation strategies for major sites
Establish and govern workplace design standards, guidelines, and briefs across the Group
Ensure design outcomes balance functionality, aesthetics, flexibility, and cost effectiveness

Workplace28 & Major Project Delivery

Provide end-to-end leadership for Workplace28 and the new Comcentre HQ, from early planning and design through construction and handover
Translate workplace strategy into clear project scopes, design briefs, and delivery plans
Oversee consultants, designers, contractors, and internal project teams to ensure quality, budget, timeline, and design intent are achieved
Guide decision-making on trade-offs between design aspirations, operational practicality, and cost

Workplace Experience

Champion a design-led, user-centred workplace experience, ensuring spaces are intuitive, inclusive, and support collaboration and focus
Ensure workplace environments reflect Singtel’s culture, brand, and ways of working, without over-engineering solutions
Drive post-occupancy reviews and user feedback to refine layouts, amenities, and spatial adjacencies

Technology as an Enabler

Sponsor the thoughtful adoption of workplace technology that supports space usage, booking, navigation, and performance insights
Partner with IT to ensure technology supports design intent and user simplicity, rather than driving complexity
Use data to inform planning decisions, utilisation reviews, and future investments

Change Management & Stakeholder Engagement

Lead stakeholder engagement across business units to align requirements, manage expectations, and drive adoption
Support workplace change through clear communication, planning, and transition strategies
Act as a trusted advisor to senior leaders on workplace planning and delivery decisions

Governance, Cost & Vendor Management

Oversee workplace budgets, capex planning, and cost controls for workplace initiatives and projects
Establish strong governance, reporting, and risk management across workplace delivery
Lead vendor selection, performance management, and consultant partnerships

Sustainability & Wellbeing by Design

Embed sustainability, wellness, and responsible design principles into workplace planning and projects
Ensure workplaces meet relevant standards (e.g. Green Mark, WELL) while remaining practical and cost-effective

Skills for Success

Degree in Architecture, Interior Design, Urban Planning, Real Estate, Project Management, or a related discipline.
12–15+ years of relevant experience in workplace strategy, planning, design management, or workplace delivery.
Workplace planning and experience design leadership
Space planning and block & stacking
Data and utilization analytics
Design management
Project governance and execution
Budget and vendor management
Strategic and analytical thinking with strong execution discipline
clear communication and influencing skills to engage with senior stakeholders

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Solution Designer (OSS/BSS) (Kuala Lumpur, Malaysia)

Be a part of something BIG!

The Senior Solution Designer (OSS/BSS) is responsible to own and lead the end-to-end platform solution design and delivery for Core Systems within Singtel Group IT, ensuring alignment with architecture roadmaps, security standards, and business needs across the full platform lifecycle.

Make an Impact by:

End-to-end ownership of platform solution design, delivery, quality, and lifecycle management

Ensure solutions comply with enterprise architecture standards and information security policies

Gather requirements, perform impact assessments, and translate business needs into scalable, robust solutions

Act as a key bridge between business stakeholders and delivery teams

Support platforms across all phases including design, delivery, operations, and enhancements

Collaborate with vendors and internal teams to proactively identify and remove delivery blockers

Skills for Success:

7+ years of experience in system development and solution design

Strong OSS (PCRF, OCS) and BSS domain expertise

Telecom experience across Mobile, Roaming, and Wholesale Billing

MVNE / 6D product experience (required / highly valued)

Proven track record in solution design and platform ownership
Hands-on Java development on Linux, cloud, and container-based platforms
Strong SQL skills (MySQL; Oracle/PostgreSQL exposure is a plus)
Experience with CI/CD pipelines and code quality tools
Solid understanding of system integration and API design (TMF APIs preferred)
Knowledge of infrastructure, networking, and information security (application, OS, network)
Strong troubleshooting skills including network tracing (Wireshark) and automation/CI tools (e.g. Jenkins)

Your Career Growth Starts Here. Apply Now!

Solution Architect (Macquarie Park, Australia)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Are you ready to take on an ambitious role that will challenge and encourage you? Join our dynamic Critical Network Services team as a Solution Architect and contribute to the support, build development, maintenance, and improvement of key Optus Broadband Internet platforms and services, including NBN and Automations.

This is an outstanding opportunity to work with a world-class team dedicated to delivering outstanding solutions in a collaborative environment.

What You’ll Do:

Successfully collaborating with business and technical groups to provide business and technical architecture for existing and new products
Crafting infrastructure and applications for ISP core systems
Building and launching software for ISP environments and automations
Crafting satisfactory design documents and leading all aspects of project implementation from consulting to production
Conducting detailed project and system documentation
Communicating effectively with peers and management within and outside the team

What You Bring:

Proven track record of crafting, developing, and deploying software in test and production environments
Experience being accountable for the build, development, support, and maintenance of systems serving enterprise needs
Around 5 years of experience in project and system documentation, especially within an agile environment
Proficiency in GoLang, Perl, Python, Docker in a Linux environment, with a focus on Red Hat Linux and open-source technology
Strong knowledge of IP and Internet Protocols, software development lifecycles, and agile methodologies
Excellent documentation skills and clear communication in written and spoken English
Familiarity with system administration and software development, particularly in Unix environments
Experience with database systems such as SQL, MySQL, and Postgres

What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners
Flexible working arrangements with opportunities to work three days in the office, two days remote or home
Vibrant and collaborative office campus that includes cafes, convenience store, chill-out zones, GP, post office, gym, and on-site childcare centre
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks
Direct your development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Associate Director, Product Management (RE:AI) (Singapore, Singapore)

About Singtel Digital InfraCo – RE:AI

Singtel Digital InfraCo’s RE:AI division is building Asia’s most advanced and sustainable AI infrastructure ecosystem. RE:AI enables enterprises, research institutions, and digital-native businesses to accelerate innovation through responsible, high-performance AI compute and connectivity solutions.

Role Overview:

RE:AI is expanding its product management team and hiring for an additional Associate Director – Product Management to play a key leadership role in driving the commercial and product success of RE:AI. The role requires to complement existing product team in driving holistic ownership of the product lifecycle — from market strategy and productization to pricing and profitability — ensuring RE:AI offerings align with business growth and capacity expansion goals while complementing the existing product portfolio.

Key Responsibilities

Lead end-to-end product financial management for RE:AI solutions, including revenue forecasting, cost optimization, and profitability tracking.
Define and execute productization frameworks for new AI infrastructure products and services, turning technical capabilities into commercially scalable offerings.
Develop and manage dynamic pricing structures and monetization models aligned with market demand, capacity utilization, and strategic partnerships.
Collaborate with infrastructure, capacity management, and operations teams to align product roadmap with upcoming GPU, data center, and cloud capacity expansions.
Lead complex bid and tender responses for large-scale AI infrastructure opportunities, coordinating technical, commercial, and regulatory inputs across teams.
Complement and enhance existing product lines (connectivity, data centre, cloud infrastructure, and AI platforms) to create integrated end-to-end solutions for customers.
Analyze emerging AI infrastructure trends, customer requirements, and competitive landscapes to guide product differentiation and roadmap prioritization.
Partner with Sales, Engineering, Finance, and Strategy teams to ensure alignment between business goals, product delivery, and customer value realization.

Qualifications & Experience

Degree in Engineering, Computer Science, or Business preferred.
Minimum 10+ years of experience in product management, preferably in telecommunications, cloud infrastructure, or AI compute domains.
Proven success in managing P&L, pricing models, and lifecycle management for enterprise or platform-based products.
Strong understanding of AI infrastructure (GPU clusters, HPC, sovereign AI clouds, or edge data centers).
Demonstrated experience in leading complex bids and solution proposals with enterprise or government clients.
Excellent stakeholder management and cross-functional leadership capabilities.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Insurance Product Marketing Manager (Singapore, Singapore)

Be a Part of Something BIG!

The Insurance Product Marketing Manager is responsible for planning and implementing marketing activities to drive digital sales for general insurance.

The Manager should possess a strategic mindset, ability to build partnership and collaborate with the wider businesses across Singtel. The Manager should also be highly analytical, data driven and detail-oriented to manage end-to-end marketing campaigns to drive business growth. The Manager is a highly motivated individual who works independently in a fast-paced and hands-on environment.

Make an Impact by

Tasked to achieve growth in business sales through business-to-business (B2B) and business-to-customer (B2C) initiatives.
Manage budget and develop projection/forecast
Lead and strategies go-to-market plan to achieving yearly financial targets.
Responsible for building brand and product awareness through above-the-line marketing by advertising through digital and out-of-home channels. For below-the-line marketing, leverage on internal stakeholders’ communication to reach out to relevant segment of audience.
Work closely with marketing communication and customer lifecycle management teams to develop comprehensive marketing plans to execute and optimise campaigns to achieve business objectives.
Monitor and review campaign performance via Google Analytics and Tableau and gather data insights from Business Analytics team.
Use of Adobe Experience Manager to setup marketing pages and to create a smooth customer journey to drive sales conversion. • Work closely with legal team to develop agreements for partnerships and terms for campaigns.
Work closely with product and UX/UI team to improve the customer journey for assigned product in driving business goals.
Manage and train tele-agent to acquire new customers and retain existing customers by driving renewal sales.
Work closely with Operation team to handle customers’ enquiries
Reconcile monthly sales reports for each product with Finance team for billing purposes.
Prepare weekly reports to analyse business results with senior management.

Skills for Success

Degree in Marketing, Business, or its equivalent.
A least 4-5 years of digital campaign marketing experience, preferably in the insurance industry.
At least 4-5 years of hands-on experience in managing and executing insurance product marketing campaigns; well-versed in below-the-line (BTL) communications (i.e. SMS, email, push notifications), copywriting and content management; and preferably familiar with insurance industry-specific product positioning, target segmentation, branding, acquisition and loyalty strategies, and compliance guidelines.
At least 4-5 years of hands-on experience in above-the-line (ATL) and below-the-line (BTL) marketing, copywriting, content management and working with agencies.
Excellent written and verbal communication skills
Excellent interpersonal and organizational skills
Proficient in Microsoft Office suite (eg. excel, word and powerpoint)
Proficient in digital marketing channels (eg. Facebook, Google Ads, Search Engine Marketing, etc)
Strong analytical problem-solving skills
Strong attention to detail
Has a positive attitude and eagerness to learn

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Assistant Store Manager, West Lakes (West Lakes, Australia)

As one of Australia’s top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.

We’re looking to bring on board a supportive, driven and people‑focused Assistant Store Manager to join our West Lakes team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.

What you’ll do:

Lead by example, supporting your Store Manager to create a positive, high‑performance culture where your team feels motivated, included and confident to shine.
Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day‑to‑day support, helping them deliver exceptional customer experiences.
Help to maintain an energised, customer‑first environment that feels warm, welcoming and inspiring for both customers and your team.
Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

What you bring:

Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best.
Customer‑First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care.
Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies.
Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions‑focused when priorities shift or customer needs change.

What’s in it for you?

Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail partners.
Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
Build future‑ready skills through Optus U, with industry micro‑credentials created alongside La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

Not sure you meet every requirement? Don’t let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Retail Operations Specialist, Chermside (Chermside, Australia)

Are you a conscientious and innovative person with a passion for excellence? We're on the lookout for a Retail Operations Specialist to lead operations at our dynamic store in Chermside.

You'll be the behind-the-scene's maestro, orchestrating the seamless flow of operations. Your mission? To safeguard our stock and cash, empower teams with the latest policies, and ensure our business requirements are not just met, but exceeded.

Day in the life of a Retail Operations Specialist at Optus

Mastering all operations, championing stock control, and orchestrating the store's rhythm
Backing up our Store Manager, ensuring every operational and financial goals are met
Keeping the safety torch ON, training teams with precision processes and WH&S compliance
Collaborate with colleagues, ensuring everyone's in sync with operational shifts.

It starts with you!

Your communication skills, both written and verbal, are legendary
Launching initiatives, making strategic plans, and solving problems? It's your superpower!
Building bridges comes naturally. You'll thrive in our diverse team
You're the guiding light, dedicated to developing your peers
Details are your forte - nothing escapes your eagle eye

Perks we love at Optus

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregivers)
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Flexible working arrangements – talk to us about how this role can be flexible for you

Intrigued – but perhaps you don’t align to 100% of the role requirements? That’s OK, we strongly encourage you to apply – we all have growth & development opportunities.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

Senior Delivery Architect (ICT) (Singapore, Singapore)

We are seeking a highly skilled Senior Delivery Architect to lead the design and delivery of complex network solutions for enterprise customers.

This role combines deep technical expertise, customer-facing skills, and cross-functional collaboration to ensure successful solution design, implementation, and operational readiness.

The Senior Delivery Architect will also play a key role in strategic design governance and internal capability building.

Customer Engagement & Communication

Work closely with customer architects to understand requirements and design tailored WAN/LAN and security solutions.
Attend weekly customer meetings to track progress and ensure design implementation aligns with expectations and timelines.
Deliver compelling presentations to customers and internal management, effectively communicating design decisions, risks, and recommendations.

Solution Design & Delivery

Develop detailed network designs (WAN, LAN, routing, security) and oversee implementation.
Drive end-to-end delivery, from architecture through deployment and testing.
Ensure seamless handover of designs by acting as a Technical Delivery SME (Day 1) and ensuring readiness with the Technical Operations SME (Day 2).
Participate in the Design Council (internal and external) to review architecture, assess feasibility, and validate solutions through testing.

Internal Collaboration & Governance

Support RFPs and pre-sales efforts, ensuring ESP’s capabilities address both Day 1 (setup) and Day 2 (operations).
Collaborate with delivery and operations teams to address design challenges and align on best practices.
Contribute to reusable frameworks, playbooks, and processes to improve consistency and scalability.

Operational Excellence & Escalation Support

Ensure solutions are robust, secure, and scalable, meeting customer performance and availability requirements.
Provide insights on Day 1 → Day 2 processes, ensuring smooth transitions into operational support.
Lead or contribute to design validation, performance testing, and risk mitigation planning.
Be prepared to attend weekly calls outside of business hours when required to support global or regional customers.
Provide on-call support during weekends or public holidays for critical escalations or coverage, ensuring minimal customer impact.
Participate in RCA/RFO and to be presented to customer and internal management team.

Skills for Success:

Proven experience in network design and delivery, with strong expertise in WAN, LAN, routing, and security Cloud and Automation.
Strong understanding of network security,cloud,automation principles, frameworks, and best practices.
Demonstrated ability to manage large-scale, complex network design deployments and operations.
Exceptional presentation skills for both customer engagements and internal management discussions.
Excellent collaboration and stakeholder management skills across multiple teams and organizations.
Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Experience with Day 1 delivery and Day 2 operations processes is highly desirable.
Strong analytical and problem-solving skills, with a focus on solution feasibility and long-term supportability.
Flexibility to work during non-standard hours, weekends, or public holidays when business-critical escalations require support.

Ops Support Executive, EUC & Svc Desk (Singapore, Singapore)

We’re searching for a Desktop Support Engineer to be part of our diverse team of talent here at NCS!

Job Summary

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards

Job Responsibilities

Performed Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary

Requirement

Min. ITE/Diploma graduate with 4 year experience in desktop support or IT related roles
Min 3 year experience in Microsoft Windows 10 and Microsoft Office 365
Basics skills in understanding active directory, one drive , servers , networking, storage and cloud technologies .
Clear Spoken & Written English.
possess at least one (1) of the following certifications or their equivalent:

CompTIA A+;
CompTIA Security+;
CompTIA Network+;
Microsoft Certified: Windows Client; and
Microsoft Certified: Managing Modern Desktops.

Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managers
Ability to mentor and train junior engineers.
Able to manage small projects i.e. OS upgrades , software implementation .

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Retail Consultant, Hurstville (Hurstville, Australia)

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We’re searching for positive, customer‑focused Retail Service Consultant to join our Hurstville team in a (Part-Time / Full-Time) capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships, with our customers and with each other.

Your day to day:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

We encourage you to apply, even if this is something new to you! None of us fits every requirement, and we all learn, grow and develop together. This could be the excellent next step in your retail or customer‑service journey.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-AN1

IT Service Manager (Singapore, Singapore)

Customer experience

To build services relationships with clients.
Single point of contact (SPOC) on Operations matters.
Customer experience - Oversee day-to-day fault management for Critical / Escalated incident. 24x7 on escalation call.
Take ownership in handling and managing fault outages.
Provide regular updates and ensure timely fault resolution for Critical or Escalated incident.
6Investigate outages and prepare RFO with recommendations on corrective and improvement action plans.
Overseeing the entire planned maintenance cycle for customer’s critical services.
Develop customized processes and support to meet customer’s special needs.

Service Level

To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
Conduct monthly network performance review that basically covers the following:
Previous meeting minutes.
Present monthly network availability report.
Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
Update or review any improvement plan.
Recommend network enhancement initiatives.
Conduct monthly network performance review that basically covers the following:
Previous meeting minutes.
Present monthly network availability report.
Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
Update or review any improvement plan.
Recommend network enhancement initiatives.

Service Improvement

Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

2-3 Years - Telecommunications industry in the Operational and/or Service Delivery field.
Knowledge in Network Protocol and Networking WAN technologies.

(e.g.: Network Protocol: OSPF, BGP, etc).
(e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).

ITIL v3 Foundations certification.

CCNA and Lean Six Sigma is an added advantage.
Experience in corporate telecommunications and networking are added advantage.
Service management experience preferred.

Data and AI Architect (Singapore, Singapore)

We are looking for a visionary Data & AI Architect to design and lead next-generation data and AI solutions for clients across Singapore and the region.
You will define end-to-end architectures that connect data engineering, applied AI, and agentic intelligence — helping enterprises and public agencies unlock the power of data, automation, and generative AI

At NCS, we partner with leading technology ecosystems including Google Cloud, AWS, Microsoft Azure, and Databricks. You will collaborate closely with these partners and our clients to turn ideas into scalable, intelligent platforms that deliver measurable business value.

What you will do

1. Design Data & AI Architectures

Architect cloud-native data platforms and pipelines for ingestion, transformation, analytics, and visualization.
Design data lakehouse and real-time streaming architectures with strong governance and performance standards.
Ensure the architecture supports scalability, resilience, and security across cloud and hybrid environments.

2. Build Intelligent and Agentic AI Systems

Lead the design of AI and agentic architectures that combine data pipelines, large language models (LLMs), and reasoning engines.
Use frameworks such as LangChain, LlamaIndex, and Retrieval-Augmented Generation (RAG) to enable contextual, autonomous AI applications.
Leverage hyperscaler ecosystems including Google Gemini, Agentspace, AWS Bedrock, and Azure AI Studio to operationalize next-generation AI systems.

3. Lead Delivery and Assurance

Oversee technical design and ensure end-to-end architecture quality across delivery teams.
Provide technical leadership on solution integration, cost optimization, and compliance.
Collaborate with software, cloud, and data engineers to embed AI capabilities seamlessly into enterprise platforms.

4. Drive Innovation and Thought Leadership

Develop and evangelize AI-first and agentic design principles across NCS and with clients.
Create reusable blueprints, accelerators, and reference architectures to accelerate adoption.
Mentor teams to uplift engineering and AI capabilities within NCS.

5. Engage Clients and Partners

Partner with clients to translate business needs into scalable data and AI solutions.
Collaborate with leading cloud and AI technology partners to co-develop new industry offerings.
Represent NCS in technology forums and client showcases as a thought leader in data and AI innovation.

What you should possess

Bachelor’s or Master’s degree in Computer Science, Data Engineering, Artificial Intelligence, or related fields.
8–12 years of experience in technology, including at least 5 years in data, AI, or solution architecture roles.
Strong hands-on experience in one or more cloud ecosystems (Google Cloud, AWS, Azure).
Expertise in data engineering frameworks (Databricks, Spark, Kafka, Airflow, DBT) and modern AI architectures (LLM, RAG, agentic systems).
Familiarity with vector databases (FAISS, Qdrant, Weaviate, Chroma) and MLOps / AIOps pipelines.
Excellent stakeholder communication skills — able to articulate technical strategy in business terms.

Preferred Certifications

Google Professional Data Engineer / Machine Learning Engineer
AWS Certified Machine Learning or Data Analytics Specialty
Microsoft Azure AI Engineer Associate
Databricks Certified Data Architect / Machine Learning Professional

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior Analyst, Enterprise Consulting (Singapore, Singapore)

As a Management Consultant (Enterprise Consulting), you will be working with clients & internal teams to bring technology strategy to life by advising innovative solutions based on transformation strategies. You would be working in fast-paced and result oriented environment.

What will you do?

Collaborate closely with clients to translate strategy into execution, bridge the gap between ideas and outcomes, enabling transformative organizational change and achieve quantifiable/measurable business results.
Engage in consulting engagement spanning spectrum from origination to pre-sales and advisory services. Provide advisory or innovative technology solutions in specific industries and/or functional domains.
Be a strategic thinker - use consulting frameworks to come up with creative solutions to various business issues.
Lead a small team of analysts on pre-sales & consulting engagements, showcasing exceptional teamwork and client management skills.
Create & deliver various forms compelling presentations for various audiences – clients, account teams, internal stakeholders etc., to drive impactful decision-making. Conduct client workshops for ideation, design thinking & solutioning.
Stay at the forefront of emerging technological trends and adeptly apply them to enhance clients' business strategies.

The ideal candidate should possess:

Bachelor's degree in business administration or equivalent
Minimum 4 years in a management/technology consulting firm underpinned by a visible trajectory of professional growth and achievement.
Collaborate with agility with clients & internal stakeholders such as account teams, technology experts.
Has deep knowledge along with operational expertise in specific industries and/or functional areas (e.g. value realization, HCM, process optimization etc.)
A reservoir of industry-leading expertise within the specified subject area, buttressed by a formidable portfolio of experience in bridging the realms of technology and business problem-solving.
Fast learning, self-motivated individual with experience in managing teams and working in a multi-stakeholder environment.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Business Strategy & Innovation Internship (Singapore)

Why join NCS?

We are one of the leading professional tech services company in the region and are expanding rapidly. At NCS, you will play a key role in driving the growth of the company.
At NCS, our people are our assets. They are exposed to a myriad of training and learning opportunities.
We are growing our digital capabilities and as a key tech enabler for public sector and enterprise, you will Get to experience how our digital innovations advance communities.

What will you do?

Assist in the development of strategic business plans and initiatives. Sample growth campaigns - Gen AI
Conduct market research/ gather and analyse data
Engage stakeholders to gather insights
Collaborate with various stakeholders to develop presentations and communications materials
Coordinate internal and external people engagement initiatives such as town halls, client EDM

Job Requirement:

Undergraduate majoring in Business or any other related field.
Strong communication skills, both written and verbal.
Self-motivated with a positive 'can-do' attitude and problem-solving skills.
Ability to thrive in ambiguous situations and in a fast-paced environment.

Commencement date: May 2025 onwards

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Finance Manager (Kuala Lumpur, Malaysia)

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

We are seeking for a Finance Manager – Global Business Services to support GBS management team in driving financial stewardship, performance measurement and strategic decision-making. The role is based in Kuala Lumpur, Malaysia and reports to Senior Director, GBS.

Make an Impact by:

Performance Management and Reporting:

Develop and manage GBS P&L, including annual budgeting, variance analysis and financial performance tracking for all service units.
Prepare executive dashboards for monthly business reviews.
Develop service pricing with stakeholders, monitor and update cost allocation model where required.
Track performance of GBS transformation initiatives against approved investment cases for internal reporting

Support Strategic Decision-Making:
- Act as business partner to GBS management team, providing scenario modelling and investment cases

Audit Support:
- Support GBS management team in audits and compliance reviews.

Skills for Success:

Bachelor’s degree in accountancy or other equivalent professional accounting qualification.
Minimum of 8 years of experience in a shared services or GBS Finance environment, with demonstrated experience in Financial Planning & Analysis, including budgeting and management reporting.
Strong technical accounting knowledge
Proficient in Microsoft Office tools (Word, Excel, Powerpoint) and willingness to learn new IT tools/ applications.
Knowledge and experience working in SAP environment.
Exposure to transformation projects within large, complex organisations.
Strong self-leadership and ability to work independently while providing support to senior management.
Ability to thrive in a dynamic, fast‑paced environment
Excellent analytical thinking, problem‑solving skills, and the ability to translate issues into actionable recommendations.
Strong verbal and written communication skills.
Effective collaboration skills and the ability to work with cross‑functional teams.

Director, Cyber Security Governance, Risk and Assurance (Singapore, Singapore)

Be a Part of Something BIG!

Reporting to the Group Chief Information Security Officer (GCISO), the Group Cyber Governance, Risk & Assurance Director is a senior Group-level leadership role accountable for setting, maintaining, and enforcing Singtel Group’s cyber security policies, standards, and compliance posture. The role owns the Group cyber policy framework, control standards, and assurance mechanisms that ensure cybersecurity risks are consistently identified, assessed, managed, and reported across all Operating Companies and Associates.

Working closely with OpCo risk and security leaders, the role defines Group-wide cyber governance requirements, including policies, minimum control standards, and risk acceptance principles. These policy guardrails establish clear expectations for due care, regulatory compliance, and “secure-by-default” outcomes, while allowing measured flexibility for local operating contexts.

As a policy authority and trusted governance advisor, the Group GRC Director provides independent oversight and challenge on major initiatives and material risk decisions. The role ensures that cybersecurity risks are formally assessed against Group policies and standards, that policy exceptions are governed through defined approval processes, and that residual risks are transparently escalated and accepted at the appropriate level.

This position requires strong risk judgement, regulatory insight, and executive influence, with the ability to translate complex technical and cyber risks into clear policy positions, compliance outcomes, and Board-level risk narratives. The role bridges business, technology, and security by embedding disciplined policy governance, compliance assurance, and accountability into the Group’s operating model.

Make an Impact by

Governance, Policy & Standards

Act as the Group owner and governing authority for Singtel Group Cyber Security Policies, Standards, and Control Libraries, ensuring consistent application, resilience, and enforceability across all OpCos and Associates.
Establish, maintain, and evolve Group-wide minimum cybersecurity requirements, including approval of material policy updates, standards enhancements, and control baselines.
Continuously assess Singtel Group Cyber Security Policies and Standards against industry best practices and regulatory expectations (e.g. ISO/IEC, NIST, CIS Controls, GSMA), ensuring safeguards remain effective against the evolving threat landscape.
Own and govern the policy exception and risk acceptance process, including escalation thresholds, decision authorities, and documentation of residual risk.
Drive security culture and controls adoption through structured stakeholder engagement, training, and enablement across the Group.

Controls Risk Framework & Risk Visibility

Define and own the Group Cybersecurity Controls and Risk Framework, including methodologies to assess inherent risk, control effectiveness, control maturity, and residual risk across cyber domains.
Develop and maintain controls risk metrics, KRIs, and gap indicators to provide consistent, risk-based visibility of cybersecurity posture across Singtel Group.
Translate controls and compliance outcomes into executive- and Board-level insights, supporting prioritisation, remediation planning, and informed risk decisions.

Compliance Assurance, Automation & Continuous Monitoring

Own the Group Compliance Assurance Framework, defining how compliance with Group Cyber Security Policies and Standards is assessed, validated, and reported across OpCos and Associates.
Lead the transition from point-in-time assessments to continuous controls assurance, leveraging technology to provide near-real-time visibility of controls effectiveness and cyber resilience.
Establish and execute a Group-wide digital GRC platform strategy as the single source of truth for governance, risk management, compliance, exceptions, and audit evidence.
Drive the adoption of automation and agentic AI to scale compliance assessments, evidence collection, and controls monitoring, while maintaining auditability, traceability, and regulator confidence.

Business, Regulatory & Cyber Leadership

Serve as the Group authority on cyber governance and risk, providing trusted advisory and challenge to senior management and Boards on cybersecurity risk posture and material exposures.
Maintain awareness of emerging cyber threats, technologies (e.g. AI, quantum), and regulatory developments, translating these into risk-aligned governance and control enhancements.
Act as a key interface with auditors, and external assessors on matters related to cyber governance, compliance, and assurance.
Provide thought leadership and effective stakeholder engagement, balancing business enablement with risk discipline and regulatory expectations across the Group.

Budget & Resource Stewardship

Assist in planning and managing budgets for GRC programs.
Recommend resource allocation strategies to optimize cost, scale, and talent effectiveness.

Stakeholder Engagement & Influence

Lead and contribute to cross-functional governance
Collaborate with GRC leads across OpCos to align on Group cyber governance requirements, policy interpretation, risk assessment approaches, and compliance expectations, including the treatment of emerging technologies and new risk paradigms.
Engage internal stakeholders across business, technology, and risk functions to ensure cybersecurity governance, risk posture, and compliance priorities are aligned with enterprise objectives and risk appetite.
Drive Group-wide alignment and awareness of cyber risk and compliance priorities, promoting consistent understanding of policies, standards, and risk responsibilities across all Operating Companies and Associates.

Skills for Success

Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
At least 10 years of experience in cybersecurity, technology risk, or GRC roles, with demonstrated experience operating in Group-level, regional, or multi-entity environments, overseeing policy, risk, and compliance across complex organisations.
Demonstrated experience leading and governing large-scale cybersecurity or technology risk initiatives, including setting Group standards, driving compliance programmes, managing material risk issues, and engaging senior executives and Boards.
Deep expertise in cybersecurity governance, risk management, and control frameworks, including NIST CSF, ISO/IEC 27001/27002, CIS Controls, and risk-based control models, with the ability to set, interpret, and enforce Group-wide policy and control standards.
Strong understanding of telco, cloud, and enterprise IT operating environments, including cloud platforms, identity and access management, data protection, and network security, to enable informed risk-based policy decisions and governance oversight of emerging technologies (e.g. AI and quantum).
Proven ability to translate complex technical and cyber risks into clear governance positions, executive briefings, and Board-level risk narratives that support informed decision-making and risk acceptance.
Professional certifications preferred: CISSP, CISM, CRISC, CCSP, or equivalent credentials supporting senior leadership in governance, risk, and compliance.
Demonstrated awareness of emerging cyber threats, regulatory developments, and evolving risk paradigms, with the ability to anticipate impacts to Group policy, controls, and assurance approaches.

Leadership and Collaboration:

Exceptional leadership, collaboration, and team management skills.
Ability to work effectively with diverse stakeholders, including subsidiaries in a conglomerate or multi-subsidiary environment.
Strong analytical, decision-making, and problem-solving skills, especially in dynamic and high-pressure situations.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Business Analyst (Singapore, Singapore)

Be a Part of Something BIG!

Join us at the forefront of impactful projects that drive transformation both locally and internationally. We are seeking a dynamic Agile Business Analyst to act as a vital link between business needs and the delivery of exceptional products and services that generate value for our customers and stakeholders.

In this role, you will engage diverse projects spanning regional rewards programme, call center solutions, and AI initiatives. You will collaborate with multiple teams – ranging from internal departments to external telecommunication partners across the region – ensuring seamless project execution with measurable outcomes. Additionally, you will present project updates and insights to a broad audience from colleagues to partners of all levels

Make an Impact by

Collaborate with the Agile Product Owner to manage and prioritize the product backlog, writing clear user stories with well-defined acceptance criteria.
Collaborate closely with business users and stakeholders to define, prioritise and deliver business initiatives using agile methodologies.
Contribute to ideation, innovation and solution development to address business challenges.
Manage project scope effectively, resolve issues promptly and ensure adherence to timelines.
Track action items and follow through to successful resolution.
Facilitate smooth implementation and turnover of solutions to business owners and end users.
Participate in user testing and feedback sessions to validate solutions and identify opportunities for improvement.
Document requirements, user stories, and process flows to maintain comprehensive and up-to-date documentation.
Adapt duties as needed in response to evolving business requirements and project scope changes.

Skills for Success

1-2 years of experience in business analytics, project management, or a related role within an agile environment.
Bachelor’s degree in Business, Analytics, Business Computing, Information Systems, or a related discipline.
Proven ability to successfully manage cross-functional or cross-border initiatives.
Proactive problem solver with a collaborative approach and eagerness to learn.
Good stakeholder management skills.
Good understanding with Agile principles, methodologies and tools.
Excellent communication skills and comfortable engaging with stakeholders at all levels.
Agile certification (e.g. Certified Scrum Product Owner or equivalent) is a plus but not mandatory.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Data Scientist- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

As a Data Scientist, you will play a pivotal role in uncovering deep customer insights and developing AI/ML solutions that unlock business value across Singtel’s core product lines – including Mobile, Broadband, TV and Enterprise services. Embedded within the AI & Data Analytics (AIDA) business unit, your work will enable the identification of cross-sell and up-sell opportunities, support personalised engagement strategies and drive data-informed decisions to unlock new revenue streams and enhance customer lifetime value.

This role sits at the intersection of data, AI / ML, and marketing, serving as a key enabler in translating the company’s AI vision into impactful, data-driven solutions. You will collaborate closely with cross-functional teams across Marketing, IT, Analytics, and external partners to develop, validate, and operationalize machine learning models and GenAI applications that are deeply integrated into enterprise platforms and architected for scalability and long-term growth.

Make An Impact By

Lead Data Science Initiatives: Work closely with business stakeholders to identify high-value opportunities, define problem statements, and architect end-to-end AI/ML solutions (including Generative AI and LLM implementations) that align with organizational objectives.
Model Development & Integration: Design, build, and integrate analytical models into a customer-centric decision engine. Champion best practices for model deployment, scalability, and monitoring in production environments.
Customer Behavior Analysis: Apply cutting-edge techniques to uncover insights on customer behavior, life stages, affluence, and interests across Singtel’s products and services. Deliver actionable recommendations to enhance customer experiences and drive revenue growth.
Data Exploration & Experimentation: Enable robust data exploration, insight discovery, and experimentation for lifecycle marketing campaigns. Devise and execute rigorous A/B tests, segmentations, and optimization strategies to continuously improve business outcomes.
Stakeholder Communication: Communicate complex analytical findings and recommendations to diverse audiences—ranging from technical teams to senior leadership—in a clear, concise, and compelling manner.
Coding Standards & Technical Practice: Follow best practices in coding, version control, and documentation to ensure collaboration and reproducibility. Gain exposure to production workflows and cloud-based environments with a focus on cost efficiency and performance.
Continuous Learning: Stay updated on industry trends, new tools, and techniques in AI/ML/GenAI and customer analytics. Proactively seek opportunities to apply new knowledge to business problems.

Skills for Success:

Bachelor or Postgraduate degree in computer science, mathematics, statistics, or a related field, with at least 1 years of relevant working experience.

Deep technical and data science expertise, demonstrating proficiency in:
- Machine Learning & Statistical Modelling: Including linear regression, GLMs, time series forecasting, supervised learning (e.g., gradient boosted trees, neural networks), segmentation, clustering, design of experiments, and causal inference.
- Efficient data manipulation (with skills in SQL, Python, Spark, Hadoop/Hive, and Databricks) and data visualization (using tools like Power BI).
- Familiar with software engineering best practices, including modular code design, reproducibility, and testing. Proficient with version control tools such as GitHub, GitLab, and Bitbucket

Strong problem-solving skills, with the ability to identify and solve complex business problems through data analysis.
A team player with a customer-focused mindset, able to work well in a team and passionate about delivering exceptional customer experiences.
Excellent data visualization and communication skills, with the ability to present insights and findings in a clear, concise, and compelling manner, both in written and verbal form.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Delivery Manager (Singapore, Singapore)

Be a Part of Something BIG!

Consumer IT is part of Singtel Singapore IT and plays a key interface role between IT Divisions and the Consumer Business Units. We enable strategic business outcomes by delivering and maintaining high-quality product services on robust and stable application platforms.

You will lead a team of IT operations experts across inshore and offshore locations to manage IT Service Management (ITSM), Release, Change Advisory Board (CAB), Service Assurance, and Fallout management across mission-critical cloud and hybrid platforms.

Make an Impact by:

Leading a team of IT operations engineers to deliver end-to-end IT service operations for medium to large-scale, business-critical applications across cloud-hosted and hybrid platforms
Driving ITIL-based service management practices including Incident, Problem, Change, Release, Service Level, and Configuration Management
Ensuring service stability, availability, performance, resilience, and cost-efficient operations across complex multi-vendor, multi-technology environments
Governing and improving SLAs, SLOs, and operational KPIs at enterprise level
Acting as Major Incident Manager, providing executive leadership during high-severity incidents and service crises
Owning enterprise release and change governance, balancing delivery velocity with operational risk
Overseeing production readiness, rollback strategies, post-implementation reviews, and cloud service transitions
Partnering with Engineering and DevOps teams to embed modern deployment practices (CI/CD, automated deployments, blue-green and canary releases)
Leading cloud service assurance across AWS and Azure environments, including proactive monitoring, observability, and early fault detection
Managing end-to-end fallout detection and recovery across cloud, application, network, and OSS/BSS layers
Driving operational resilience, high availability, disaster recovery readiness, and post-incident RCA improvements
Strategising and planning growth initiatives in service assurance, release, and fallout management
Managing business release priorities, risks, issues, change requests, and escalations
Ensuring continuous upskilling, effective resource planning, and operational reliability up to 99.99%
Operating within allocated capitalization targets
Collaborating with IT infrastructure teams to manage on-premise and cloud environments
Managing senior stakeholder relationships and executive communications
Overseeing vendor contracts and renewals in partnership with Procurement, Legal, Finance, and Risk
Providing timely and accurate executive operations reporting
Ensuring compliance with corporate governance standards including Cybersecurity, Procurement, Finance, Risk, Legal, and IT policies

Skills for Success:

Bachelor’s degree in nformation technology, Computer Science, Engineering, or a related discipline
Minimum 10-15 years of experience in maintain support of complex IT application platforms within on-prem and cloud environments
Extensive experience leading end-to-end IT service operations for medium to large-scale, business-critical applications
Proven mastery of ITIL service management practices
Strong experience operating 24x7 mission-critical services in hybrid and cloud-native architectures
Deep expertise in release and change governance across applications, infrastructure, cloud, and network domains
Hands-on understanding of cloud observability and monitoring tools (e.g., AWS CloudWatch, Azure Monitor, Log Analytics, Dynatrace, Grafana)
Strong knowledge of cloud platforms (AWS, Azure) and AI-driven managed cloud platforms
Demonstrated experience in trend analysis, systemic issue identification, and driving permanent fixes
Proven leadership capability managing cross-functional and geographically distributed teams
Strong stakeholder management and executive communication skills
High resilience, strategic thinking capability, and ability to operate in complex enterprise environments

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Presales Lead - GPU Cloud (Singapore, Singapore)

Be a Part of Something BIG!

The role is responsible for pre-sales functionalities to provide technical guidance and support to sales teams and potential customers. This role involves understanding customer needs, developing and presenting solutions, and ensuring a seamless transition from prospecting to closing. The role will work closely with sales, product management, and engineering teams to drive the company's business growth.

Customer Engagement:

Work closely with prospective clients to understand their business requirements and technical needs.
Develop and deliver compelling presentations, demonstrations, and proposals.
Build and maintain strong relationships with key stakeholders and decision-makers.

Solution Development:

Design and customize solutions to meet the specific needs of customers.
Provide technical input and guidance during the proposal and bidding process.
Collaborate with product management and engineering teams to address technical challenges and refine product offerings.

Sales Support:

Partner with the sales team to identify opportunities and develop account strategies.
Assist in the qualification of leads and opportunities based on technical fit and business value.
Provide training and support to sales teams on technical aspects of the products or services.

Market and Product Insights:

Stay current on industry trends, competitive landscape, and emerging technologies.
Provide feedback to product management on customer needs and market demands.
Contribute to the development of product roadmaps and marketing strategies.

Performance Metrics:

Track and report on pre-sales activities and performance metrics.
Analyse and optimize the pre-sales process to improve efficiency and effectiveness.
Ensure that pre-sales engagements are aligned with revenue targets and business objectives.

Skills for Success:

Bachelor's degree in a relevant field (e.g., Business, Engineering, Technology) or equivalent.
Experience in a pre-sales or technical role.
Strong understanding of the GPU Cloud/ GPUaaS industry-specific technologies, products, or services.
Ability to display strong technical skills, able to work collaboratively with sales, products, engineering, operations, customers and partners to put together compelling winning solutions.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to manage complex sales cycles and deliver technical solutions.

Rewards that Go Beyond

Flexible work arrangement
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunitie

Your Career Growth Starts Here. Apply Now!

Senior Manager, Venture Operations and Partnerships (Singapore, Singapore)

Be a Part of Something BIG!

We are looking for a Senior Manager, Venture Operations and Partnerships to strengthen Innov8’s presence across the innovation ecosystem, deepen collaboration with Singtel Group OpCos, and enhance the operational effectiveness of Innov8’s venture activities. In this role, you will work closely with investment leads, senior executives, startups and external partners to identify and unlock strategic collaboration opportunities between Innov8 portfolio companies or the broader startup ecosystem with Singtel Group OpCos.

You will also contribute to shaping how we engage with the global startup and innovation ecosystems, design internal initiatives, and create meaningful touchpoints that highlight emerging technologies across the Group. This position is well-suited for someone who thrives in dynamic environments and enjoys designing and executing structured, impactful initiatives.

You will report directly to the CEO, Singtel Innov8.

Make an Impact by

Ecosystem Development

Build and deepen relationships with universities, research institutions, accelerators, and other innovation partners.
Represent Innov8 in ecosystem engagements and identify opportunities for collaboration, partnerships, and joint initiatives.

Stakeholder & Relationship Management

Develop and maintain strong, productive relationships with key internal stakeholders across the Singtel Group.
Track the Group’s strategies and technology roadmaps to ensure alignment with Innov8’s venture activities and identify opportunities for new engagements.

Internal Engagement & Communications

Work withInnov8 investment leads in coordinating interactions between portfolio companies and the Singtel Group OpCos.
Manage internal communication and knowledge-sharing initiatives, including the Innov8’s monthly newsletter and technology deep-dive reports.
Enhance visibility of emerging technologies and Innov8’s portfolio companies by designing and managing internal touchpoints.

Event Planning & Coordination

Lead planning and execution of Innov8’s key events, such as Board Workshops, Board Trips, partner engagements, and ecosystem-focused events like the Innov8Sparks Workshop.
Shape event programs, narratives, and experiences that create meaningful engagement for participants.

Management Reporting & Operations

Prepare and consolidate quarterly management and engagement reports for senior leadership, incorporating inputs from Innov8’s global offices.
Support operational processes across the venture portfolio to enhance coordination, clarity, and efficiency.

Skills for Success

At least 5 years of experience in strategic partnerships, business development, venture operations, or ecosystem development, ideally within a corporate or innovation-driven environment.
Strong track record in managing cross-functional projects and producing clear, executive-ready reporting.
Comfortable working across multiple geographies and cultures; strong EQ and cultural awareness.
Solid understanding of corporate innovation, venture ecosystems, and technology trends.
Excellent written and verbal communication skills, with the ability to create concise reports and compelling presentations.
Experience organizing executive-level events and workshops.
Professional presence with the ability to engage and build trust with senior stakeholders.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Manager, Project & Construction Management, Data Centre (Nxera, Singapore)

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalization wave. Be empowered to co-create the future with our dynamic team.

Make an Impact by

Manage new Data Center project execution for green and/or brown field projects regionally
Support the individual country project lead and overview of all phases of the data center project lifecycle, including initiation, planning, execution, monitoring and controlling, and closing.
Development of project master program, project charter and set up project processes
Sourcing for suitable specialist and subject matter experts to be part of project delivery team.
Translate business requirement/plan into executable project deliverables
Prepare project budget capital funding, manage approved project capital funding cashflow and spending within approved budgets.
Lead project tender and administration processes.
Timely and accurately reporting of project progress and expenditure to management.
Familiar with Data center risk redundancy configurations and requirement
Day to day construction oversight to ensure the project is carried out in compliance with EHS requirement in a timely and cost-efficient manner.
Assist in researching new technologies that could apply to new DC or to enhance current DC
Knowledgeable in various M&E critical systems (e.g. UPS, Generator, Chiller, Cooling Tower) requirement including testing and commissioning (i.e. FAT, SAT, IST)
Knowledge in civil and architecture detail including the sequence of work to support the development of schedule for efficient delivery.
Ensure Environment, Safety and Occupational Health are implemented by project contractors.
Ability in reading design and construction drawings for all fields (Architectural, Structural, M&E, etc.)
Maintain strong relationships with stakeholders to facilitate communication, provide updates, and address concerns.
Foster a culture of quality assurance and improvement for the project and within the project team.
Ensure projects conform to industry standards, regulatory requirements, and organizational policies.
Willing to travel regionally on an as-needed basis (20% - 25% travel).

Skills for Succes

Minimum 10 years of relevant work experience in project management or construction management with proven track records in green and/or brown field data center projects.
Bachelor’s degree in engineering, Project Management, Construction Management or Architecture.
Possess good leadership with great problem-solving skills.
Possess good communication skills in English with attention to detail.
Possess strong negotiation skills and interpersonal skills.
Possess positive attitude.
Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
Proficient in project management tools (e.g., MS Project)

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

IT Service Desk Support (Kuala Lumpur, Malaysia)

Be a part of something BIG!

The IT Service Desk Support is responsible in providing First Call Resolution (FCR) technical support via phone, self-service tickets and live chat. He/She will ensure tickets raised as per above channels are responded in a timely manner. This role also requires first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Make an Impact by:

Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Ensures highest standard of service delivery to our customers.
Maintains confidentiality of customer’s data.
Uses customer service and sales skills to optimize the opportunity of each customer contact.
Educates the customer about available services and directs them toward available resources for self-help.
Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

Skills for Success:

Degree/ Diploma in any discipline, preferably in IT related field.
Fresh graduates are welcome to apply for this position.
1-2 years of experience in IT ServiceDesk, Call Centre, Customer Service (calls and correspondents) environment will be an advantage.
Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Good analytical skills, passion for working and is good in multi-tasking.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
Passion for working, responsible and with good working attitude.
Proficient in PC skills including MS Office applications and ServiceNow.
Willing to work on staggered/rotational shifts (e.g. 8.5 or 12 hours shift) including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Your Career Growth Starts Here. Apply Now!

Retail Consultant, Gympie (Gympie, Australia)

We’re searching for positive, customer‑focused Retail Service Consultant to join our Gympie team in a Part-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

Your day to day:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Software Engineer (Java) (Singapore, Singapore)

Design, develop, maintain, and support large-scale enterprise single-sign-on applications using java with a strong focus on performance, availability, security, and resilience. Collaborate closely with architects, business analysts, and project managers to deliver robust and secure systems on schedule. Mentor junior developers, conduct code reviews, and contribute to best practices, process improvements, and overall system performance.

What will you do?

Analyze business and technical requirements for Java-based applications.
Design, develop, and implement enterprise single-sign-on solutions using Java frameworks and tools.
Perform unit, integration, and system testing to ensure application quality and functionality.
Troubleshoot and resolve issues across development, testing, and production environments.
Collaborate with architects and analysts to ensure alignment with design and architecture standards.
Ensure compliance with coding standards, quality practices, and security guidelines.
Prepare and maintain technical documentation and specifications.
Support system deployment, releases, and production operations.
Conduct peer code reviews to ensure high-quality deliverables.

The ideal candidate should possess:

Diploma or degree in Computer Science, Information Technology, or a related discipline.
At least 5 years of software development experience with full SDLC exposure.
Strong proficiency in Java (11–21), Spring Boot, and the Spring Framework, with experience in modern relational databases (MSSQL, MySQL, RDS) and secure coding practices.
Proficient in Linux and Windows shell scripting for application deployment across both environments.
Hands-on experience in system analysis, troubleshooting, and performance tuning.
Skilled in development and CI/CD tools such as Git, Maven/Gradle, and Jenkins.
Strong analytical and problem-solving abilities.
Good communication, teamwork, and collaboration skills.
Self-motivated with strong initiative and ownership.
Service-oriented with a customer-focused mindset.
Experience with Apereo CAS SSO, Singpass, Corppass, IdP, SAML2, and OIDC protocols.
Knowledge of cloud platforms and container technologies (AWS, Azure, Kubernetes).
Oracle Certified Professional (Java) Preferred.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Strategic Partnership Manager (Singapore, Singapore)

Be a Part of Something BIG!

We are looking for an energetic manager who is responsible for developing existing accounts, and hunting for new partners to drive the organisation’s goal.

Make an Impact by

Identify new collaborations and opportunities in foreigner workers segment and inbound travellers to drive sustainable channels and incremental sales.
Develop and establish new business, manage existing clients and/or identify areas of improvement to meet sales quotas.
Hands-on involvement with NGOs and Alliance Partners to drive sales engagement activities with our customers.
Negotiation & stakeholder management with key partners to drive organic growth.
Serve as the key point of contact for all customer account management matters.
Analyze sales data to optimize sales effectiveness.
Able to work closely with cross functional units to plan, develop and execute business campaigns and events.

Skills for Success

Min Diploma in Business or Marketing, or similar
Minimum of 2 years of relevant Channel Sales Management, Digital Sales or Business Development experience.
Demonstrated sales skills and proven ability to successfully sell and achieve a targeted result.
Excellent presentation and negotiation skills.
Must be a self-starter who can take the initiative to achieve results through innovation.
Strong written and verbal communication.
Ability to stay flexible in a fast paced, changing environment.

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Snr Project Mgr, OneCare Support (Singapore, Singapore)

The Senior Lead Consultant is responsible to lead the development of the proposal and tender presentation etc and to support documentation relating to services provided by the team.

What will you do?

Corporate/ BAS Strategic Planning & Execution

Provide inputs and support the development of the AOP for the practice
Support the execution of the strategic initiatives that are aligned to NCS, BAS and the consulting practice

Service Innovation and Development

Support the design and development of innovative solutions for existing service
Support the design and development of new innovative service offering to ensure competitiveness and increase the value
Support the design and development of up-to-date marketing collaterals for the consulting practice
Support the design and development of methodology, templates, tools to ensure service delivery

Strategic Capability Development

Support the documentation of new strategic capabilities for the practice
Support the documentation of intellectual property (e.g. thought leadership/ points of view) of topics relating to the practice

Business Development
Lead the development of the proposal and tender presentation
Support the business development opportunity
Support the development of the value proposition of the consulting offering and each proposal

Project Delivery

Responsible for the financials of the project assigned
Lead and ensure the completion of team's project deliverables within allocated budget and timeline
Support setting of standards, design and develop high quality templates for team
Ensure high standard of delivery by staff/ within team
Comply to corporate governance
Ensure staff’s compliance
Improve work process within the team
Improve methodology, templates, tools to ensure operation excellence (e.g. shorten delivery timeline, reduce effort)

Customer/Partner Relationship Management

Support the development of long-term relationship with customers during business development and project delivery
Manage customer relationship at project management level for project responsible
Support the development of strategic partnerships with internal parties to strengthen the practice’s go to market and delivery model, hence increasing the competitiveness of the practice

Team/ People Management

Manage resource plan for the project
Ensure self's billability and utilisation rate
Coach and manage team and individual consultants
Develop high performing, cohesive teams within the project
Create and provide opportunities for staff development within the project

The ideal candidate should possess:

Degree in Information Technology, Computer Science, or related discipline
At least 7 years of related experience in Infrastructure Service Delivery Management
ITIL certifications are preferred
Good communication skills in English
Team player who is able to work independently

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Manager, Regional Finance (Singapore, Singapore)

Be a Part of Something BIG!

Responsible for providing regional finance oversight and performance management support for Singtel’s investment in the STT Global Data Centres (STT GDC) portfolio, safeguarding Singtel’s financial interests and supporting the portfolio’s contribution to the Group’s performance.

The role focuses on monitoring financial performance, supporting budgeting and forecasting, strengthening financial governance, and supporting management and Board processes across STT GDC.

Make an Impact by

Support the development and execution of financial and performance strategies for STT GDC, including intelligence gathering on financial, operational, market, and regulatory developments.
Monitor and analyse the business and financial performance of STT GDC and raise timely risks, issues, and observations, including:

Financial Reporting – Monthly, quarterly, and annual financial reporting, including preparation of management reports, analysis of financial performance, trends, and outlook.
Performance Analysis – Monitoring financial and operational KPIs, progress against targets, and analysis against relevant benchmarks or industry comparables.

Support engagement with key stakeholders of STT GDC, including key influencers, potential & existing business partners, auditors, regulators, and internal Singtel stakeholders, to facilitate effective financial oversight and information flow.
Support the operational requirements of STT GDC, including preparation of briefing materials and administrative and logistical coordination for Board and Board sub-committee meetings (e.g. Audit Committee).
Review business proposals, forecasts, and budgets submitted by GDC entities, support discussions with local teams, and assist in determining appropriate financial and performance KPIs prior to escalation to senior management.
Provide support on key financial and strategic matters, including proposed investments, expansion initiatives, and other strategic projects at both entity and portfolio levels.
Design, review, and maintain financial models, and support due diligence, business reviews, and asset impairment assessments as required
Review, analyse, and maintain a strong understanding of industry, market, and regulatory trends relevant to data centre and infrastructure businesses to support informed financial and strategic decision-making.
Support regional and portfolio-level initiatives, and work with Capital Management, Treasury, Tax, and other corporate functions to assess financial implications of potential investments, funding structures, and capital initiatives.

Skills for Success

Degree in Finance, Accounting, Business Administration, or related discipline
6 to 8 years’ relevant experience in regional finance, FP&A, or financial performance management roles
Strong understanding of accounting standards and financial reporting
Financial analysis, modelling, and business valuation skills
Budgeting, forecasting, and performance management
Understanding of the regulatory environment and policies.
Strong analytical and problem-solving skills
Clear and structured communication skills, with the ability to build good rapport and collaborative working relationships with all levels of staff.
Ability to work independently and play a hands-on role and exercise flexibility in a challenging and fast-paced environment
Strong stakeholder management and coordination skills
A strong team player
Well organized and meticulous

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Product Manager, IoT Connectivity (Singapore, Singapore)

Make An Impact By

Responsible for end-to-end product management and P&L for the IoT product portfolio
Collaborate across Technology Partners, Product, Network and IT teams to develop, integrate and maintain IoT products
Design and implement optimal and/or automated processes for billing, customer onboarding, delivery and product assurance
Communicating the product vision and roadmap to internal stakeholders and customers to establish internal alignment and market leadership
Gathering requirements from customers and sales to drive prioritization of the product roadmap and clear differentiation of the product offering
Assessing technology and business partnerships and new market opportunities
Driving sales, pre-sales and marketing enablement and product go-to-market to develop interest and leads for product offerings

Skills For Success

Bachelor’s degree in computer science, engineering or related discipline
8 years or more of experience in product management, program management, networks engineering and/or software development
Ability to write, defend and execute on business case
Working experience and/or exposure towards providing IoT Connectivity to segments such as Connected Cars, Connected Assets at a regional scale.
Proficiency in Business Chinese is a plus to communicate effectivity with our Chinese customers
MBA or business-related experience in management consulting, operations consulting is a plus

Technical Skills

Demonstrated strong professional experience in direct and/or related domain areas (mobile networks, GSM/CDMA/UMTS/LTE, IP networks)
Knowledge of Connectivity Management platforms such as Cisco Jasper, Aeris IoTA and similar platforms
Working knowledge of embedded SIM and the relevant subscription management platforms
Working Experience and or exposure with M2M and IoT (Internet of Things) technology would be a plus (NB-IoT, LTE-M, IoT Application Enablement platforms)
Knowledge of software platforms and middleware technologies in the areas of M2M/IoT would be a plus
Knowledge of Agentic AI workflows and Vibe Coding would be a plus

Manager, Talent Acquisition (Contract) (Kuala Lumpur, Malaysia)

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

We are seeking a Talent Acquisition candidate who will be responsible for owning end-to-end recruitment delivery and talent acquisition strategies across defined business domains within Singtel. The role partners closely with senior stakeholders and hiring leaders to translate workforce plans and business priorities into effective hiring solutions, providing market intelligence, strategic advisory, and data-driven recommendations. This position manages complex, high-impact and project-based hiring, including IT, Technology, Finance, and Corporate roles, while building sustainable talent pipelines and governing recruitment delivery through internal processes and external vendors. The role also drives operational excellence by establishing recruitment standards, optimising sourcing and hiring practices, analysing recruitment metrics for continuous improvement, and ensuring compliance with Singtel policies and local employment regulations, contributing to scalable and future-ready talent acquisition capabilities without direct people management responsibilities.

Make an Impact by:

Talent Acquisition:

Execute recruitment strategies to fulfil business hiring needs, with a focus on quality and speed.
Provide strong advisory support to hiring managers for junior, mid and senior level roles, including IT & Tech roles
Collaborate with business leaders to deeply understand talent requirements and proactively address hiring challenges.
Regularly engage with business units and stakeholders, providing timely updates and innovative solutions for recruitment gaps.
Stay abreast of market intelligence and integrate best practices and innovative recruitment methods into hiring strategies.
Use multiple sourcing channels to attract diverse and high-calibre talent.

Sourcing Strategy:

Build talent pipelines through deep engagement across digital platforms, talent communities, and recruitment campaigns.
Strengthen partnerships with recruitment vendors and academic institutions to broaden reach.
Support sourcing initiatives like internships, referral programs, and Singtel’s BIG Talent Marketplace.
Representing Singtel at career fairs, campus hiring events, and external outreach activities to strengthen talent attraction and brand visibility.
Collaborate with the Talent Attraction team to elevate employer branding, including employee stories, campus outreach, and recruitment marketing initiatives.

Operational Excellence:

Manage the end-to-end recruitment lifecycle, ensuring a seamless candidate journey from sourcing to onboarding.
Support the Talent Acquisition Lead in optimizing processes to improve efficiency, quality of hire, and time-to-fill.
Analyse recruitment metrics and generate data-driven insights for continuous improvement.
Ensure full compliance with recruitment policies, regulations, and employment law.

Skills for Success:

Bachelor’s degree in HR, Business Administration, or related discipline.
8–10 years’ recruitment experience in large or complex organisations.
Proven experience in hiring across IT, Technology, Finance, and Corporate roles.
Strong stakeholder management and advisory capabilities.
Experience in technology recruitment (software, infrastructure, networks, cybersecurity, data, digital).
Exposure project-based or large-scale hiring in Finance, IT, Tech, or Telco industries.
Solid understanding of the Malaysian talent market and recruitment channels.
Demonstrated experience with career fairs, campus hiring, and employer branding.
Ability to manage high-volume or complex hiring independently.
Strong grasp of recruitment governance and local employment regulations.
Analytical mindset with experience using recruitment metrics.
Proficiency in ATS and MS Office tools.
Professional, resilient, detailed, and solutions‑oriented.
Flexibility to support ad hoc TA or HR activities as business needs evolve.

Director, Enterprise 5G (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Strategy & Portfolio Ownership that defines Enterprise 5G strategy and multi-year development plans that align with growth targets.
Financial Management & Performance to manage portfolio P&L, AOP targets, investment budgets and business cases; track in-life performance against plan and drive improvement actions with stakeholders and/or vendors.
Go-to-Market (GTM) & Commercialization that drives pipeline health and conversion; orchestrate lighthouse deployments and references to accelerate scale.
Business development management that identifies, pursues and develops enterprise 5G strategic account plans to drive recurring opportunities across priority verticals
Partnership & Ecosystem Development that curates and onboard partners with co-create and co-sell motions; oversee solution enablement and testing to validate performance, interoperability and operational readiness
Program Delivery & Cross-Functional Execution to translate business requirements into operational workflows and systems; remove roadblocks and drive accountability for outcomes
Customer & Market Impact that engage strategic customers and prospects with solution consulting, shape deals, SLAs and risk mitigations, monitor adoption metrics and customer feedback loops.
Leadership & Team that build and lead a high-performing multi-disciplinary team (product managers, pre-sales, business development, partnerships).

Skills for Success:

Minimum 15 years of business and technical experience in mobile network operations, product development, or telco infrastructure management, with a proven record of leading major projects or driving innovation in network technologies.
Deep understanding of 5G, private 5G architecture, network slicing, device certification and enterprise compliance.
Proven track record in launching complex networking products or services at scale.
Commercial acumen and strong cross-functional program leadership.
Ability to identify key use-cases and translate technology capability into critical business value to a prospective customer.
Proven people leadership experience.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Project Mgr, Data & AI Engineering (Singapore, Singapore)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We are looking for a Project Manager with strong experience in the Data and AI domain to lead the planning, execution, and delivery of innovative, data-driven solutions. You will work closely with technical teams and business stakeholders to ensure projects are delivered on time, within scope, and aligned with strategic objectives.

This role requires a blend of project management discipline, technical understanding, and stakeholder engagement to drive measurable business outcomes through the use of data, analytics, and AI technologies.

What will you do?

Project Planning & Execution

Lead end-to-end project management for Data & AI initiatives, including scoping, planning, resource allocation, budgeting, and risk management.
Define project objectives, timelines, and deliverables in collaboration with cross-functional teams (data engineers, data scientists, and business analysts).
Monitor progress and manage dependencies to ensure successful project delivery.
Ensure compliance with governance, security, and data management standards.

Stakeholder Management & Communication

Serve as the main point of contact for all project-related communications and updates.
Facilitate alignment between business sponsors, technical teams, and external partners.
Prepare and present project reports, dashboards, and updates to leadership and stakeholders.
Manage expectations and foster strong client and team relationships.

Delivery Quality & Risk Management

Identify and proactively manage project risks, issues, and change requests.
Ensure high-quality deliverables that meet business and technical requirements.
Drive continuous improvement by capturing lessons learned and implementing best practices.

Team Collaboration & Leadership

Coordinate and motivate cross-functional project teams, ensuring effective collaboration and communication.
Support technical teams in resolving blockers and prioritizing work.
Foster a culture of accountability, innovation, and delivery excellence.

The ideal candidate should possess:

Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Business, or related field.
5–10 years of experience in project management, with at least 2–3 years in data, analytics, or AI projects.
Strong understanding of data lifecycle management, data platforms, analytics tools, and AI/ML concepts.
Proven experience managing cross-functional technical teams in agile or hybrid delivery environments.
Excellent stakeholder communication, negotiation, and presentation skills.
PMP, PRINCE2, or Agile certification preferred.

Strong problem-solving and analytical mindset.
Ability to bridge the gap between technical and business stakeholders.
Detail-oriented, organized, and proactive in managing multiple priorities.
Passionate about using data and AI to create real business impact.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Data & AI Advisory Consultant (Singapore, Singapore)

As a Data & AI Advisory Consultant , you will drive advisory activities across data strategy, AI adoption, governance, and analytics transformation. You will interact directly with clients, conduct analysis, and deliver advisory outputs that shape Data & AI transformation programs.The role requires strong analytical thinking, ability to translate data concepts into business recommendations, and confidence engaging stakeholders.

What you will do:

1. Advisory & Analysis

Conduct data and AI maturity assessments and readiness evaluations.
Facilitate discovery sessions and gather business and technical requirements.
Identify and document Data & AI use cases, value opportunities, and impact areas.
Develop recommendations and actionable advisory insights for clients.

2. Research & Thought Inputs

Perform research on modern data platforms, AI trends, and industry best practices.
Analyse client environments and synthesize findings into advisory deliverables.
Prepare benchmarking and comparison insights where required.

3. Governance & Operating Models

Define elements of data governance and responsible AI frameworks.
Develop process and role definitions for data operating models.
Assess governance gaps and propose improvement recommendations.

4. Deliverable Creation

Produce client deliverables including presentations, advisory reports, and playbooks.
Prepare proposal inputs, workshop materials, and advisory documentation.
Develop clear and structured executive summaries and insights for stakeholders.

The ideal candidate should possess:

Bachelor’s degree in Computer Science, Bsuiness Analytics, Information Systems, or related discipline.
Minimum 2 years of experience in data strategy consulting, analytics, AI, or related areas.
More experience will be considered for senior roles.
Strong understanding of data, analytics, and/or AI concepts.
Excellent communication, analytical, and documentation skills.
Ability to work independently and engage with multiple stakeholders.
Consulting or advisory background is an advantage.

Preferred Skills

Knowledge of modern data platforms.
Familiarity with data and AI governance concepts and frameworks.
Exposure to analytics, dashboards, BI, or visualization platforms.
Ability to translate complex requirements into logical analysis.

Personal Attributes

Self-driven, analytical, and proactive.
Strong communication and presentation abilities.
Curious mindset and continuous learning attitude.
Passionate about Data & AI and business transformation.

Why Join NCS

Opportunity to lead advisory workstreams within major transformation programs.
Exposure to high-impact public sector and enterprise initiatives.
Learn from senior industry experts and advisors.
Clear development pathway in Data & AI strategy and consulting.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Manager, People & Culture (People Relations) (Singapore, Singapore)

This role partners closely with business leaders to deliver employee relations and operational HR support across the organisation. You will manage a range of people matters, including grievance and case management, performance-related support, and workforce initiatives, ensuring fair, consistent, and compliant people practices. Through hands-on advisory and coaching, you will enable leaders to manage their teams confidently while balancing employee advocacy with business priorities.

Key responsibilities

Employee Relations & Case Management

Serve as a key point of contact for employee and manager people-related matters, providing timely, practical, and sound HR advice.
Manage end-to-end employee relations cases across the employment lifecycle, including grievance handling, disciplinary matters, workplace disputes, and involuntary separations.
Conduct fair, thorough, and confidential investigations into complaints of harassment, misconduct, discrimination, and policy breaches, ensuring compliance with employment legislation and internal governance standards.
Mediate workplace conflicts involving employees, management, unions, and relevant stakeholders, recommending balanced and appropriate resolutions.

Performance & Workforce Support

Advise and support managers on performance management processes, including documentation standards and the implementation and monitoring of Performance Improvement Plans (PIPs).
Partner with People & Culture Business Partners and business leaders on workforce initiatives, ensuring fair and compliant outcomes.

Advisory, Governance & Risk Management

Provide hands-on advisory and coaching support to frontline managers on people management matters and non-self-serve HR processes.
Ensure consistent application of employee relations policies and procedures across the organisation.
Identify trends and potential risks from employee relations cases and provide insights to strengthen people practices and mitigate risk.

Continuous Improvement & Projects

Contribute to the enhancement of employee relations processes and workflows to improve efficiency and service delivery.
Support or lead assigned people initiatives and projects as directed, ensuring timely and quality execution.

The ideal candidate should have/be:

Bachelor’s degree in human resources or business administration, and is IHRP Certified.

At least 5 years of relevant HR experience, with exposure to employee relations and operational HR matters.

Proven experience managing end-to-end employee relations cases, including investigations, grievances, disciplinary and performance-related matters.
Practical and current knowledge of employment legislation, industrial relations requirements, HR compliance obligations, and relevant HR systems and technologies.
Experience partnering with managers to provide pragmatic advisory support on people management and employee relations matters.
Strong communication, organisational and prioritisation skills, with the integrity and sound judgment to manage multiple, sensitive cases in a fast-paced environment.

Product Specialist NSS & Cyber (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

To lead a team of Product Specialists and focus on improving the job performance and sales of existing staff.
To assist the management team in sales strategy development and implementation. This includes developing strategic sales plans for revenue growth and customer base expansion.
Ensure revenue and margin targets are met for all NSS and Cyber products, per product mix targets.
Consistently forecast, track and close committed numbers to meet quarterly and annual revenue objectives.
Work with internal stakeholders, not limiting to product management, engineering, and support teams to communicate client feedback and keep up-to-date on product developments and enhancements.
Maintain and track progress of opportunities for cadence and reporting
Understand customer’s businesses and identify influencers and decision makers within a customer organization. Focus on identifying customer’s business challenges and developing strong value propositions to help customers meet their business objectives through ICT solution and managed services sales
Conduct high impact sales presentations and prepare sales proposals.
Engage effectively with all levels across a customer’s organisation to include all C-level executives, negotiate with customers and effectively close business deals
Ensure excellent customer satisfaction levels with every customer’s engagement.

Skills for Success:

A degree or higher in IT or related field.
Minimum 8 years of proven sales, business development or account management track record in Managed Services, System Integration, or IT Infrastructure Sales.
Track records in managing a team will be preferred.
Ability to translate technical features into business benefits, with strong presentation, negotiation, and customer relationship-building skills.
Proficiency with network solutions; Service Management / Security Managed Services.
Strong understanding of Market Trends.
High degree of self-motivation, strong commitment and result oriented.
Good Interpersonal and communications skills.
Ability to work collaboratively across teams.
To be an independent and resourceful team leader with a genuine enthusiasm for providing excellent support to team members.
Must be able to work under pressure and in a fast-paced environment.
Good knowledge in MS Office Applications especially Excel, PowerPoint, Salesforce (SFDC).

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Data & AI Advisory Consultant (Singapore, Singapore)

What you will do:

1. Advisory & Analysis

Conduct data and AI maturity assessments and readiness evaluations.
Facilitate discovery sessions and gather business and technical requirements.
Identify and document Data & AI use cases, value opportunities, and impact areas.
Develop recommendations and actionable advisory insights for clients.

2. Research & Thought Inputs

Perform research on modern data platforms, AI trends, and industry best practices.
Analyse client environments and synthesize findings into advisory deliverables.
Prepare benchmarking and comparison insights where required.

3. Governance & Operating Models

Define elements of data governance and responsible AI frameworks.
Develop process and role definitions for data operating models.
Assess governance gaps and propose improvement recommendations.

4. Deliverable Creation

Produce client deliverables including presentations, advisory reports, and playbooks.
Prepare proposal inputs, workshop materials, and advisory documentation.
Develop clear and structured executive summaries and insights for stakeholders.

The ideal candidate should possess:

Bachelor’s degree in Computer Science, Bsuiness Analytics, Information Systems, or related discipline.
Minimum 2 years of experience in data strategy consulting, analytics, AI, or related areas.
More experience will be considered for senior roles.
Strong understanding of data, analytics, and/or AI concepts.
Excellent communication, analytical, and documentation skills.
Ability to work independently and engage with multiple stakeholders.
Consulting or advisory background is an advantage.

Preferred Skills

Knowledge of modern data platforms.
Familiarity with data and AI governance concepts and frameworks.
Exposure to analytics, dashboards, BI, or visualization platforms.
Ability to translate complex requirements into logical analysis.

Personal Attributes

Self-driven, analytical, and proactive.
Strong communication and presentation abilities.
Curious mindset and continuous learning attitude.
Passionate about Data & AI and business transformation.

Why Join NCS

Opportunity to lead advisory workstreams within major transformation programs.
Exposure to high-impact public sector and enterprise initiatives.
Learn from senior industry experts and advisors.
Clear development pathway in Data & AI strategy and consulting.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior Data Architect (Singapore, Singapore)

We are seeking a Data Architect to design, implement, and evolve modern data platform architectures across cloud, hybrid, and enterprise environments. You will work closely with business stakeholders, data engineers, platform teams, and solution architects to translate requirements into scalable and secure architectural designs that enable analytics, governance, and enterprise decision-making.

What you will do:

1. Architecture Design

Lead the design of modern data architectures including data lakes, warehouses, and lakehouses.
Define data integration patterns, ingestion pipelines, ETL/ELT frameworks, and real-time/streaming architectures.
Develop logical, physical, and conceptual data models aligned with business and analytics requirements.
Ensure scalability, performance, reliability, and cost-efficiency of data platforms.

2. Platform & Solution Design

Design data solutions across on-prem, hybrid and cloud platforms.
Define storage, compute, security, lineage, and metadata frameworks.
Recommend technology options, architecture decisions, and best practices.
Ensure alignment with enterprise architecture principles and standards.

3. Data Governance & Security

Implement data governance principles and metadata management frameworks.
Design access, lineage, cataloging, data quality, and compliance frameworks.
Ensure alignment to enterprise security, regulatory, and industry standards.

4. Delivery & Technical Leadership

Work closely with data engineers and delivery teams to ensure successful solution implementation.
Provide technical leadership during development, integration, and deployment.
Conduct architecture reviews, design validation, and performance optimisation.
Produce high-quality architecture documentation, diagrams, and technical specifications.

5. AI Architecture

The ideal candidate should possess:

Bachelor’s or Master’s degree in Computer Science, Data Engineering, Information Systems, or related fields.
5–12 years of experience in data architecture, data platform engineering, or data solution design.
Strong hands-on experience in modern data platforms (cloud, lakehouse, distributed data).
Strong understanding of ETL/ELT, data modeling, data governance, and security.
Experience in consulting, or system integration environments is preferred.
Experience with AI architecture is a strong advantage but not mandatory.

Skills

Modern cloud data platforms
Data lake / warehouse / lakehouse
ETL / ELT & integration pipelines
Data modeling and metadata
Data governance & security
AI and ML architecture patterns
LLMs, RAG, or GenAI solutions
Data pipelines for AI workloads
ModelOps and AI lifecycle considerations
GPU compute and AI infrastructure

Personal Attributes

Strong analytical and problem-solving ability.
Excellent communication and documentation skills.
Ability to collaborate across multidisciplinary teams.
Self-driven, structured, and detail-oriented.
Passion for modern data platforms and emerging technologies.

Why Join NCS

Opportunity to design and build modern enterprise data architectures.
Work with leading public sector and enterprise clients across APAC.
Exposure to advanced Data & AI technologies and platforms.
Professional development and continuous learning environment.
Collaborative, innovative culture driving real transformation.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Global Account Manager (Singapore, Singapore)

Be a Part of Something BIG!

Global Account Manager to drive sales growth, build CXO-level relationships, and secure strategic partnerships. This role requires a strategic mindset, strong communication skills, and the ability to collaborate across various teams and regions.

Make an Impact by

Build and maintain strong relationships with key stakeholders in global accounts, fostering and developing CXO-level customer relationships to enhance customer retention.
Identify opportunities for growth, including upselling and cross-selling products and services to increase sales revenue.
To identify and address customers' IT&T needs through detailed account planning aiming to secure bids and innovative deals.
Work closely with various internal teams to ensure a cohesive approach to account management.
Lead negotiations for contracts and pricing with global clients.
Proactively identify and address issues that may impact client satisfaction or account performance.
Demonstrate expert knowledge of technology trends and differentiate the unique value delivered through Singtel’s offerings within this domain.
Achieve high customer satisfaction with decision-makers and play a key ambassador role for Singtel.
Meet financial KPIs and develop strategic plans to execute and exceed sales targets.

Skills for Success

Degree with 5 or more years of sales experience
Proven experience in account management, sales, or business development, preferably in a global context.
Excellent communication, negotiation, and interpersonal skills.
Ability to work collaboratively in a cross-functional team environment.
Strong analytical and problem-solving abilities.
Knowledge of ICT and telecommunications preferred.
Sales-driven mindset with a strong focus on achieving targets and driving revenue growth.
Possess strong leadership skills to guide and influence teams and clients effectively

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Director, Group Network Cyber Security (Singapore, Singapore)

Be a Part of Something BIG!

This is a technical leadership role within Group Strategy, Engineering and Innovation (GSEI) in Group Technology Network, responsible for providing strategic direction and deep expertise in telecommunications network cybersecurity across the Singtel Group, including its regional associates.

The role will lead and collaborate with network and cybersecurity subject matter experts across Singtel Operating Companies (OpCos) and regional associates to ensure alignment with Singtel Group’s broader strategic objectives.

The person will define, develop, and institutionalise network cybersecurity design principles, frameworks, and guidelines across multiple network domains, drawing from industry standards, best practices, and lessons learned from past incidents and operational experience.

Make an Impact by

a. Strategy Development

Partner closely with Group Cybersecurity to define and evolve the network security strategy and framework in alignment with Singtel Group’s business objectives, risk appetite, and industry trends.
Provide thought leadership on network cybersecurity, ensuring long-term resilience, scalability, and regulatory readiness across the Group.

b. Network Architecture & Design Governance

Establish and maintain a group-wide network security architecture framework, incorporating industry-recognised standards, specifications, and best-practice design principles.
Drive consistent adoption of network security guidelines across multiple network domains (e.g. core, access, transport, cloud, edge) to strengthen the Group’s overall security posture and operational resilience.

c. Technology Evaluation & Future Readiness

Identify, assess, and provide strategic guidance on emerging technologies and trends such as 6G, AI for Networks, and Networks for AI.
Articulate how evolving network security requirements and capabilities will both influence and be influenced by—the design, deployment, and operation of these technologies.
Translate complex technical implications into clear recommendations for leadership and stakeholders.

d. Group Collaboration & Knowledge Sharing

Foster strong collaboration and knowledge sharing across Singtel Group and regional associates within the network security domain.
Create and sustain platforms, forums, and communities of practice to share experiences, expertise, lessons learned, and incident insights.
Promote a culture of continuous improvement, collective ownership, and proactive risk and incident management across the Group.

Skills for Success

Minimum 10 years of experience in telecommunications networks, with significant depth in network cybersecurity across large-scale, carrier-grade environments.
Proven experience in a technical leadership, architecture, or strategy role, within a telco network environment.
Strong track record of defining and implementing network security frameworks, architectures, and design principles across multiple network domains.
Hands on experience translating industry standards and best practices (e.g. 3GPP, ETSI, NIST, ISO/IEC, Zero Trust, Security by design) into practical, deployable network security controls.
Experience working with or influencing regional operating companies or affiliates, balancing group governance with local regulatory and operational requirements.
Experience evaluating and shaping security requirements for emerging technologies such as Quantum safe, 5G/6G, network virtualisation, cloud-native networks, AI-enabled networks, and automation.

Technical & Domain Expertise

Deep understanding of telecommunications network architectures and protocols, including fixed, mobile, IP, transport, and cloud-native network environments.
Strong expertise in network security domains, including network segmentation, identity and access management, encryption, key management, signalling security, API security, and monitoring/detection.
Knowledge of secure network design and security tools, resilience engineering, redundancy, and high-availability principles in carrier-grade environments.
Familiarity with regulatory, compliance, and assurance requirements relevant to telecommunications and critical infrastructure security.

Leadership & Collaboration Skills

Demonstrated ability to lead through influence in a matrixed organisation, working across multiple OpCos, functions, and geographies without direct authority.
Strong stakeholder engagement skills, with the ability to collaborate effectively with various layer of stakeholders in various domain as such cybersecurity, network engineering, operations and risk/
Ability to translate complex technical concepts into clear, concise, and actionable insights for both technical and non-technical audiences.
Proven capability to build communities of practice, encourage knowledge sharing, and foster a culture of security-by-design across the Group.

Professional Attributes

Strategic mindset with the ability to balance security, business objectives, cost, and operational practicality.
Strong analytical and problem-solving skills, with a proactive and forward-looking approach to risk management.
Excellent communication, presentation, and documentation skills.
Relevant professional certifications and knowledge (e.g. CISSP, CISM, CCSP, CIS controls, GSMA security guidelines and control, cloud security controls) are advantageous.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

#EG Desktop Engineers (Singapore, Singapore)

Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a Desktop Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Responsibilities:

Performed Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)

A little about you:

Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
Clear Spoken & Written English.
ITE/Diploma graduate with 1 year experience in desktop support
possess at least one (1) of the following certifications or their equivalent:
- CompTIA A+;
- CompTIA Security+;
- CompTIA Network+;
- Microsoft Certified: Windows Client; and
- ITE/Diploma graduate with 1 year experience in desktop supportMicrosoft Certified: Managing Modern Desktops.
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managers

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

All profiles are handled with highest level of confidentiality.

#NCSlife

#EG_IT Auditor (Infra Quality) (Singapore)

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Responsibilities:

Define and maintain key quality objectives and quality plan.
Ensure that the project meets the quality objectives.
Establish and implement robust governance quality methods, practices, processes, tools, technology, audits, measures, and metrics throughout project delivery life cycle and minimize potential losses caused by defects and issues.
Design, establish and report on quality metrics throughout project delivery life cycle to ensure shift-left approach in quality assurance.
Conduct Quality Assurance toll gate checks to verify adherence of practices against defined processes and surface out key quality issues to major stakeholders and work with stakeholders on remediation actions for early and timely intervention.
Work closely with other stakeholders as necessary to meet the project quality objectives.
Review and endorse that project deliverables meet the quality metrics.
Conduct IT audits against defined processes or best practices.
Create quality awareness.

The ideal candidate should possess:

Degree holder
Prior 3-5 years’ experience working in IT Project Delivery Life Cycles (e.g., in Project Management, Designing, Building, Implementing or Operating IT Infrastructure services (e.g., Servers, Storage, Virtualization, Cloud, Network or Security. Does not have to be in every area but at least a couple.)
At least 3-5 years of relevant working knowledge and experience in implementing Quality Assurance (QA), Quality Management (QM) Systems for Infrastructure services
Experience in developing and executing QM plan, and in designing and establishing checks for shift left approach in Quality Assurance
Experience in designing and establishing quality metrics for shift-left approach in Quality Assurance
Knowledge of test automation
Preferably have relevant certifications in testing and QM
Able to deliver quality and thorough work, with eye for details
Team player and good interpersonal skills
Good written and verbal communication as well as presentation skills

Territory Executive, Consumer Electronics (Melbourne, Australia)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Territory Executive (TE) acts as the sales account manager for key retail partners, driving strong sales performance, customer‑first behaviours, and positive financial outcomes. The role requires capability in sales coaching, marketing, financial management, and influencing partner teams to achieve sales and revenue targets while delivering Optus‑aligned initiatives.

The TE builds and maintains positive relationships with store owners and franchisees to support customer retention and growth through sales enablement, promotions, and product training. Using strong leadership and commercial skills, the TE crafts customer experience, safeguards the Optus brand, and motivates partners to build high‑performing teams and proactively manage profitability.

What You’ll Do

Lead and champion the Optus Partner Business Plan, ensuring partners are engaged and delivering against objectives.
Mentor partners on people strategy, including recruitment, capability uplift, and business plan reviews to build engaged and high‑performing teams.
Provide ongoing performance management support, giving clear feedback and ensuring issues are resolved promptly.
Build strong partner relationships to ensure the right skills, behaviours, and leadership capability are in place to meet business needs.
Conduct regular store visits, reviews, and coaching sessions, observing sales conversations and customer experience to drive uplift.
Support partners with operational excellence, including compliance, system usage, back‑office processes, and meeting regulatory obligations.
Use insights and data to drive sales performance, support KPI setting, implement incentive programs, and hold managers accountable.
Supervise market trends, champion innovation, and identify new opportunities to grow local market share and improve the customer experience.

What You Bring

Proven experience in telecommunications or consumer electronics, including managing franchise groups and driving new business growth.
Strong commercial competence, with proven track record and ability to manage budgets, achieve financial targets, and make decisions in complex environments.
Demonstrated leadership capability, with experience coaching, training, influencing at all levels, and leading teams to deliver results.
Excellent communication and presentation skills (written and verbal), with confidence engaging senior leaders and the ability to challenge or “push back” when needed.
Strong operational, planning and organisational skills, including journey‑plan creation, progress reporting, time management, and ability to work independently under competing priorities.
High proficiency in Microsoft Office (especially Excel & PowerPoint), with additional experience in platforms such as Uno and Tableau.

What’s in it for you?

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus in a central and convenient location.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Sales Excellence Executive (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Validate, raise, and close complex enterprise product orders accurately within SLA, aligned with customer-specific requirements and tender frameworks.
Review and verify sales documentation including margin checks, PEF approvals, PO/SOW, vendor quotations, and pricing templates.
Provide pre-order support to ensure contract terms and pricing align with internal policies before processing.
Monitor and track enterprise orders end-to-end, ensuring timely updates, closure, and billing completion.
Manage escalations and resolve order or billing disputes with internal teams and external stakeholders.
Coordinate vendor quotation submissions, ensuring alignment with scope and pricing policies.
Track vendor PO issuance and usage; monitor PO values until fully consumed and follow up for GR entry.
Approve vendor invoices in Acubuy by validating them against Delivery Orders (DO) before payment processing.
Liaise with Accounts Payable (AP) to ensure timely vendor payments, including tax and credit note processes.
Manage vendor relationships related to PO issuance, delivery timelines, documentation, and dispute resolution.

Skills for Success:

Diploma in Business Administration or equivalent.
Minimum 3 years’ experience in sales order processing or business operations roles.
Advanced Excel skills (pivot tables, formulas); Power BI, Salesforce, Acubuy, QS / VQS.
Exceptional attention to detail and data accuracy, especially regarding pricing, contracts, and vendor payments.
Excellent organizational and time management skills; ability to work under pressure and meet SLAs.
Strong communication and interpersonal skills to effectively liaise with cross-functional teams.
High integrity and commitment to compliance, confidentiality, and KPIs.
Proactive, self-motivated, and able to work independently.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Svc Delivery Mgr, Svc(IMS) Ldrship (Singapore, Singapore)

We’re searching for a Service Delivery Manager to be part of our diverse team of talent here at NCS!

Overview

The Service Delivery Manager you will lead a large team of Service Desk Agents to exceed SLAs stated in the contract. You will collaborate with EUC and System teams to manage customer expectations and concerns. You will ensure alignment and seamless integration across service teams including EUC, Asset, System, Customer Service, and Data Analyst teams, while meeting contractual obligations and driving continuous improvement.

What will you do?

Manage and supervise IT Service Desk and EUC staff in the completion of projects and related support activities
Ensure development and training of staff on service management best practices and personal growth
Monitor performance metrics and work assignments to ensure adherence to quality, timelines, and end-user satisfaction
Oversee effective IT Service Desk Management using ITIL best practices
Lead and manage Incident, Problem, and Change Management and ensure continual reduction of reoccurring issues
Provide and review weekly problem analytics including type, subtype, volume, aging, root cause, trending
Maintain standardized processes for IT Service Desk and EUC operations
Manage Client Device Management lifecycle including refresh, reliability, and standardization strategies
Lead IT Concierge Management to enhance employee-facing support services and personalized IT assistance
Establish and implement Patch Management schedules and compliance reporting
Develop and maintain a robust EUC Asset Management Program and maintain an accurate CMDB
Ensure Software Asset Management and compliance to licensing terms
Lead ITSM Management including SLAs, CSAT tracking, reporting, and service level improvements
Build governance frameworks, post-mortems, delivery playbooks, and compliance to industry standards
Drive Customer Success Management programs to enhance end-user satisfaction and retention
Oversee Service Desk Management practices ensuring operational excellence and swift resolution of user issues
Manage Deskside Support Management teams for prompt onsite technical support resolution
Plan and manage internal resources, project delivery schedules, and vendor engagements
Troubleshoot emergency Service Desk and EUC issues with cross-functional teams and update runbooks
Ensure robust ticketing system workflows, communication standards, and knowledge base articles
Collect user feedback and incorporate improvements to enhance Customer Management experience
Drive Business Analysis Management to identify service trends and improvement areas with data insights
Collaborate with infrastructure, applications, cybersecurity, and vendor teams for holistic service delivery
Onboard new technical knowledge into the team and ensure structured handovers with partners and vendors

The ideal candidate should possess:

7–10 years of IT experience with strong grounding in service delivery and support
Demonstrated experience managing large cross-functional IT teams
Deep knowledge of ITIL-based service delivery and performance optimization
Background in customer engagement, problem management, and operational governance
Strong in ITSM/ITIL disciplines including Change, Incident, Problem, Release Management, and CMDB
Excellent leadership, mentoring, and team development capabilities
Proficient in Client Device, Deskside, Asset, Patch, and IT Concierge Management
Excellent stakeholder communication, service orientation, and analytical skills
Ability to lead, develop and maintain respectful and trusting relationship
Good customer management experience
Proficient in written and spoken English
Certification in IT Service Management and/or ITIL (v3 or above), CITPM, PMP or Project Management related certifications
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Able to travel as required

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Sales Specialist, NSS & Cyber (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Ensure revenue and margin targets are met for all NSS and Cyber products, per product mix targets.
Consistently forecast, track and close committed numbers to meet quarterly and annual revenue objectives.
Work with internal stakeholders, not limiting to product management, engineering, and support teams to communicate client feedback and keep up-to-date on product developments and enhancements.
Maintain and track progress of opportunities for cadence and reporting
Understand customer’s businesses and identify influencers and decision makers within a customer organization. Focus on identifying customer’s business challenges and developing strong value propositions to help customers meet their business objectives through ICT solution and managed services sales
Conduct high impact sales presentations and prepare sales proposals.
Engage effectively with all levels across a customer’s organisation to include all C-level executives, negotiate with customers and effectively close business deals.
Ensure excellent customer satisfaction levels with every customer engagement.
Knowledge of distributor landscape and experience in managing external stakeholder.
Deployment logistics experience preferred which includes planning and executing the distribution of inventory and other resources to meet customer needs.
Stay current on SD-WAN technology trends, competitor offerings, and industry best practices to better position the value of our SD-WAN solutions.

Skills for Success:

A degree or higher in IT or related field.
Minimum 5 years of proven sales, business development or account management track record in Managed Services, System Integration, or IT Infrastructure Sales, with a minimum of 1-2 years focused on SD-WAN solutions.
Experience in handling Global Accounts across different time zones.
Ability to translate technical features into business benefits, with strong presentation, negotiation, and customer relationship-building skills.
Proficiency with network solutions; Service Management / Security Managed Services.
Strong understanding of SD-WAN platforms.
Experience with Cisco (Viptela and Meraki), Fortinet, Aruba and Velo Cloud are bonus points.
High degree of self-motivation, strong commitment and result oriented.
Good Interpersonal and communications skills.
Ability to work collaboratively across teams.
To be an independent and resourceful team player with a genuine enthusiasm for providing excellent support to internal and external customers.
Must be able to work under pressure and in a fast-paced environment.
Good knowledge in MS Office Applications especially Excel, PowerPoint, Salesforce (SFDC).

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

ISO/Change Manager (Singapore, Singapore)

Drive the compliance and governance in the area of certification, change management, outsource team management and other project or program management of the business operations to the agreed standard to meet business objectives

Make an impact by

Change Management

Lead and manage the end-to-end process (including working with multiple stakeholders) for change requests that impacts Enterprise customers
Ensure governance in infrastructure change requests as well as timely support and completion of activities related to change management
Enforce strong control environment and its associated change management metrics
Facilitate and provide support to CAB Chaiman and his committee on change requests
Identify and lead service improvement initiatives to ensure effectiveness and efficiency of the change process whilst maintaining the rigour and governance required
Reporting on Change Management KPIs
Document and maintain the Change Management Procedures and Operations Manual
Work with different stakeholders including requestors, service managers and change notification teams to ensure compliance of the change requests according to the change guidelines
Contribute in the maintenance and improvement of strategic change management tools by participating in stories development and testing activities

Certification Program Planning and Management

Drive certification program and ensure audit readiness and execution of compliance standards
Work with other departments and stakeholders to facilitate certification programmes including information gathering and directing compliance issues to appropriate existing channels for attention
Providing timely and regular reporting of assigned tasks such as monitoring and tracking statuses of various certification progress status to Management
Identifying process gaps and propose improvements when necessary.
Ensure all procedures and processes are documented, updated and approved as required by the standards.
Ensure all abnormalities or non-compliances are followed up with corrective actions and reviews.
Manage the Internal Audit to ensure readiness prior to external audits.
Provide updates to the Vice President (VP) or his appointed Management Representative (MR) through Management Review Meetings
Act as the audit representative on behalf of the VP/MR for all external audits
Act as the SPOC for all consultants engaged for the certification program
Procurement of consultancy services and certification services according to the Singtel procurement guidelines

Management of Outsource Team

Define the Scope of Works to outsource team
Manage the outsource team and their deliverables
Review outsource team performance based on agreed KPI
Review and approve the billing for outsource team

Program / Project Management

Plan, manage, track and deliver assigned projects to completion
Provide support to other programs or projects as required

Skills for Success:

Bachelor’s degree or equivalent in Engineering/Business/IT
At least 5 years of experience in IT / Telco environment managing infrastructure / IT governance, certification program, change and risk management.
Minimum working experience with ISO27k or ISO22301 or ISO9K and ISO20K as consultant or auditor or lead user.
Good to have Certification in risk management such as ISO31000.
Good to have professional ISO Certification (e.g. ISO9K or 20K or 22301 or 27K etc)

Security Engineer, Data Centre #catalystWSP (Singapore, Singapore)

Singtel/Nxera x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel/Nxera while pursuing a university honours degree in BEng Infrastructure and Systems Engineering. This programme is open to Singtel/Nxera’s internal employees as well as external polytechnic diploma holders preferably from the Engineering domain. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

As a Security Engineer at Nxera, you’ll be at the heart of our state-of-the-art data centre operations, ensuring the safety of critical infrastructure that powers the world’s digital economy. This isn’t just about monitoring cameras—it’s about being a key player in a high-tech environment, working alongside experts, and growing your career in one of the most dynamic industries today. If you’re passionate about security, technology, and making a real impact, we want you on our team!

Key Responsibilities:

Physical Security Support

Assist in designing, monitoring, upgrading, and maintaining advanced physical security systems, including CCTV, access control, intrusion detection, and alarm systems.
Support the development and enhancement of security infrastructure such as perimeter defenses, building security, and access barriers for both vehicles and personnel.
Help coordinate security manpower scheduling and daily operations to ensure seamless and robust security coverage.

Project and Process Support

Contribute to innovative security and infrastructure projects, both locally and across the region—get hands-on experience in design, benchmarking, installation, and commissioning.
Assist with documentation, audits, reporting, and ensuring compliance with security policies and operational procedures.
Embrace continuous learning by applying your academic knowledge to solve real-world challenges in the data centre environment.

Collaboration and Communication

Work closely with cross-functional teams, including security, operations, engineering, network, compliance, product, sales, and project management, to deliver outstanding results for Nxera.
Communicate proactively with internal stakeholders to ensure smooth operations and swift resolution of issues.

Why Join Nxera?

Be part of a future-focused, innovative team at the forefront of digital infrastructure.
Gain exposure to the latest security technologies and practices.
Enjoy a collaborative, growth-oriented environment with opportunities for career advancement.

What We’re Looking For:

• Diploma in Engineering or a Related Field.

• Keen Interest in Data Centre Operations or Security:

• Demonstrated Leadership Capability: Whether you’ve led a CCA, taken charge during National Service, or steered a project group, you know how to step up and inspire others.

• Strong Analytical and Communication Skills.

• Responsible, Reliable, and a Team Player.

Your Career Growth Starts Here. Apply Now!

Project Mgr, Data & AI Engineering (Singapore, Singapore)

What will you do?

Project Planning & Execution

Lead end-to-end project management for Data & AI initiatives, including scoping, planning, resource allocation, budgeting, and risk management.
Define project objectives, timelines, and deliverables in collaboration with cross-functional teams (data engineers, data scientists, and business analysts).
Monitor progress and manage dependencies to ensure successful project delivery.
Ensure compliance with governance, security, and data management standards.

Stakeholder Management & Communication

Serve as the main point of contact for all project-related communications and updates.
Facilitate alignment between business sponsors, technical teams, and external partners.
Prepare and present project reports, dashboards, and updates to leadership and stakeholders.
Manage expectations and foster strong client and team relationships.

Delivery Quality & Risk Management

Identify and proactively manage project risks, issues, and change requests.
Ensure high-quality deliverables that meet business and technical requirements.
Drive continuous improvement by capturing lessons learned and implementing best practices.

Team Collaboration & Leadership

Coordinate and motivate cross-functional project teams, ensuring effective collaboration and communication.
Support technical teams in resolving blockers and prioritizing work.
Foster a culture of accountability, innovation, and delivery excellence.

The ideal candidate should possess:

Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Business, or related field.
5–10 years of experience in project management, with at least 2–3 years in data, analytics, or AI projects.
Strong understanding of data lifecycle management, data platforms, analytics tools, and AI/ML concepts.
Proven experience managing cross-functional technical teams in agile or hybrid delivery environments.
Excellent stakeholder communication, negotiation, and presentation skills.
PMP, PRINCE2, or Agile certification preferred.

Strong problem-solving and analytical mindset.
Ability to bridge the gap between technical and business stakeholders.
Detail-oriented, organized, and proactive in managing multiple priorities.
Passionate about using data and AI to create real business impact.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Automation Associate (Singapore, Singapore)

Looking for an opportunity to elevate your career? Our internal mobility program is just what you need!

In Singtel Group, we strongly believe that our employees are our most valuable assets and are committed to creating a culture that supports your professional growth. By exploring new job opportunities within the company, you can expand your skill sets, gain exposure to different areas of the business, and build a diverse and fulfilling career.

If you are keen to explore this position or would like to refer a friend, please apply with an updated resume attached. Should you have any questions or concerns, please do not hesitate to reach out to the Talent Acquisition Manager in charge.

Be a Part of Something BIG!

To support the digital agenda of corporate functions through driving automation initiatives and using technology to develop innovative solutions that directly impact business processes.

Make an Impact by

Scope, develop and deploy Power Platform solutions

Automation Development: Design, build, and implement automation workflows using Power Platform to streamline business processes and enhance operational efficiency.
Solution Design: Work with business stakeholders and analysts to identify opportunities for process automation. Design RPA solutions that address business needs, ensuring scalability and longevity.
Integration: Integrate Power Automate with a wide range of enterprise applications, databases, and cloud services, including Microsoft 365 apps (e.g., SharePoint, Teams, Outlook), third-party systems, and APIs.
Process Optimization: Continuously improve automated workflows by identifying areas for optimization, improving performance, and ensuring error handling and logging mechanisms are in place.
Testing and Validation: Perform rigorous testing and validation of automated processes to ensure they operate correctly and meet defined business requirements. Troubleshoot and resolve issues in existing automations.
Documentation and Knowledge Transfer: Create detailed documentation for workflows, automation processes, and system configurations. Provide knowledge transfer and training to end-users and other team members.
Monitoring and Maintenance: Monitor the performance of automated processes and ensure they remain functional and efficient. Provide support for troubleshooting and addressing operational issues related to automation solutions.
Collaboration and Support: Collaborate with cross-functional teams, including business analysts, IT, and operations teams, to ensure smooth integration and deployment of automation solutions.
Growth mindset: Enjoy working in a diverse team, sharing successes and growth and possess excellent communication skills

Skills for Success

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
2 - 4 years of relevant working experience around Power Automate development or any RPA tool.
Expertise in Power Automate (both Cloud and Desktop).
Knowledge of REST APIs, Web Services, HTTP requests, and connectors.
Familiarity with automation best practices such as error handling, logging, and retry mechanisms.
Certifications in any of the automation tool will be a plus.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Hiring Manager: Khia Jong Pong

Talent Acquisition Manager: Sarah Tok

Legal Operations Manager (Singapore, Singapore)

What will you do:

1. Legal Operations

Maintain and later design standardised workflows for knowledge capture.
Support/facilitate implementation of contract/legal documentation standards, maintain clause libraries/playbooks, and update/manage templates.
Develop and track performance dashboards and operational KPIs
Build audit-ready processes that ensure consistency, accountability and traceability
Integrate AI-driven analytics into performance dashboards and reporting

2. AI Enablement

Implement the Legal team’s efforts in evaluating, optimising and integrating AI tools for contract analytics, drafting, summarisation, workflow automation, e-signature, research
Implement agreed data-governance standards to ensure secure, compliant use of AI tools (prompting protocols, access control, retention, audit trails)
Identify operational bottlenecks; propose automation pathways using AI-assisted or other workflows
Assist on training and easing the Legal team in AI adoption

3. Contract Repository & Internal Communications

Manages the contract repository, ensuring compliance with retention policies and audit readiness, as a prerequisite for sales commission payouts
Ensure that templates are kept on platforms which can be accessed by internal stakeholders
Manage and update NCS Legal Intranet webpages from time to time

4. Contract Management Operations

Providing secondary support to contract management team as needed

5. Stakeholder & Vendor Management

Act as primary operational liaison with internal business units (e.g. IT, procurement, and finance)

6. Financial and Administration

Overseeing sales/account managers’ commissions clearance upon receipt of full contract documentation
Preparation of legal budgets and tracking of legal expenses
Administrative tasks including general secretarial support for the Legal department (e.g. procuring of supplies, facilitating expense claims, invoice processing, formatting, research) and Corporate Secretarial arm (e.g. preparation of Board & Exco meetings and facilitating signing of documents)

The ideal Candidate should possess:

Experience with legal tech and digital transformation of in house legal and commercial management departments.
Degree or Diploma in AI, Information Technology or related field, Legal Studies, Legal Operations, Business Administration.
5 years’ experience in legal operations or IT management.
Familiarity with workflow design, technology implementation, and process optimisation.
Keen interest and/or experience with document automation, data governance, and legal-tech platforms.
Good analytical skills, and extract insights from operational data.
Agile, organised and hardworking.

DevSecOps Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Automate AIDA’s code deployment process through implementing CI/CD pipeline
Integrate GenAI tools and practices into AIDA’s development workflow
Support security and compliance process as part of development workflow and regular audit
Collaborate with platform engineering, cybersecurity and IT teams to ensure secure and scalable delivery processes

Make an Impact by:

Design, build, and maintain CI/CD pipelines using selected tooling
Implement security-by-design principles across build, test, release, and deployment stages
Introduce automation for secrets management, vulnerability scanning, policy enforcement, and compliance validation
Implement security baselines and controls for code repositories, infrastructure, and deployment pipelines
Implement and monitor secure artifact and container registries
Explore and implement use cases for GenAI in secure software development (e.g., AI-assisted code review, automated documentation, security linting)
Implement guardrails and risk mitigation strategies for GenAI-enabled development processes
Provide DevSecOps best practices and guidance to platform and engineering teams
Contribute to operational readiness, observability, and incident response playbooks related to platform deployments

Skills for Success:

Bachelor’s degree in Computer Science, Information Security, or a related field
1-3 years of experience in DevOps, cloud engineering or cybersecurity with at least 1 year focused on DevSecOps
Experience with implementing and operating Atlassian, GitLab and/or Azure DevOps platforms
Understanding of cloud security practices, networking, and access control in hybrid environments
Knowledge of integrating GenAI tools into developer workflows (e.g., GitHub Copilot
Clear communicator who can explain complex technical risks and solutions to non-technical stakeholders
Self-driven and proactive, comfortable working in a fast-paced environment

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Data & AI Platform Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Design, build, productionize, and support scalable document parsing and content extraction pipelines on a modern hybrid cloud platform, handling structured and unstructured data including PDFs, PPTX, Excel, Word, images, scanned documents, videos, audios, charts, tables etc
Design and implement OCR, VLM, and multimodal AI pipelines leveraging state-of-the-art models (e.g., GPT- [4/5]o, vision-language models, Text-to-Speech) for accurate content extraction, layout understanding, and table/chart interpretation
Develop and optimize embedding models, including fine-tuning and domain adaptation to support organization-specific terminology, keywords, and semantic search use cases
Implement knowledge ingestion, indexing, and retrieval pipelines for RAG (Retrieval-Augmented Generation) and agentic GenAI systems, ensuring high recall, precision, and low-latency retrieval

Make an Impact by:

Build and maintain data ingestion pipelines for batch and streaming data sources using tools/library like Kafka, LlamaIndex, LangChain, PyMuPDF, MSAL etc.
Implement layout-aware parsing to accurately preserve document structure, hierarchy, and reading order (using OCR, VLM, and multimodal AI solutions).
Extract accurate numeric and semantic data from complex charts and irregular tables while preventing hallucinations.
Assist in integrating data from diverse source systems (files, APIs, databases, streaming)
Implement, fine-tune, and optimize embedding models to support organization-specific terminology, improving semantic search, retrieval accuracy, and downstream GenAI performance.
Help maintain metadata and pipeline documentation for transparency and traceability
Participate in integrating pipelines with tools such as Microsoft Fabric, Databricks, Delta Lake, and other platform components
Build and maintain knowledge base and RAG solution on cloud (Azure)
Implement and operate knowledge base storage, lifecycle management and embedding/vectorization
Contribute to automation efforts using version control and CI/CD workflows
Apply basic data governance and access control policies during implementation.

Skills for Success:

Bachelor’s degree in Computer Science, Engineering, or a related field
1–3 years of experience in data engineering or data platform development. Fresh graduates encouraged to apply as well.
Proven ability to independently build basic batch or streaming document processing pipelines
Hands-on experience with Python, PyTorch, PEFT, LoRA, OCR, VLM, LLM, prompting, Text-to-Speech models and SQL for data transformation and validation
Familiarity with Apache Spark (especially PySpark) and large-scale data processing concepts
Experience with implementing knowledge base and RAG solutions for agentic AI use cases
Self-starter with strong problem-solving skills and a keen attention to detail
Able to work independently while collaborating effectively with senior engineers and other stakeholders
Strong documentation and communication skills

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior AI Platform Operations Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Make an Impact by:

Responsible for availability monitoring, outage detection, and performance optimization of our Azure AI cloud platform
Ensures continuous availability, resilience, and efficiency of the Red Hat OpenShift–powered RE:AI cloud platform.
Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity
Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement
Support security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices
Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows
Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives

Skills for Success:

Bachelor’s degree in Computer Science, Engineering, or a related field
4-6 years of experience in cloud administration and/or operations
Deep expertise in Azure operations and monitoring services including Azure Monitor, Log Analytics, Application Insights
Hands-on experience in observability and performance tuning for Red Hat OpenShift clusters, leveraging built-in monitoring and logging tools.
Strong background in incident management, SRE practices, and disaster recovery design
Hands-on experience with cloud security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection
Proficiency in infrastructure-as-code (Terraform, Bicep, ARM) and automation scripting (PowerShell, Python)
Familiarity with AI/ML infrastructure (AKS, GPU VMs, data pipelines, model hosting) and their operational demands
Knowledge of security compliance frameworks (ISO 27001, CIS, NIST)
Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios
Forward thinking ability to identify possible failure scenarios and formulate effective response plans

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Business System Analyst (Technical) (Singapore, Singapore)

As a Business System Analyst (Technical), you will serve as a techno-functional analyst, bridging business requirements with technical solutions through system design, requirement analysis, and functional validation.

What will you do?

Provide ongoing application support and participate across the full SDLC, including requirements gathering, design, testing, deployment, and maintenance.
Lead requirement-gathering sessions and translate business needs into functional specifications, workflows, and solution designs.
Perform functional analysis and ensure solutions are aligned with business objectives, processes, and technical feasibility.
Prepare comprehensive documentation of requirements, processes, and system designs.
Define and execute test strategies, develop test cases, conduct functional and user acceptance testing, and follow through on defect resolution.
Plan and deliver end-user training for new implementations or system enhancements.
Act as a trusted partner to business stakeholders, advising on IT processes, workflows, and organizational impacts.
Support project management activities, including requirement definition, progress tracking, and ensuring delivery against scope, timeline, and budget.
Coordinate cross-functional resources and ensure alignment for project execution.
Provide 24/7 application support where required.
Contribute to RFP preparation, vendor assessments, and solution evaluations in collaboration.

The ideal candidate should possess:

3–5 years of experience in experience in developing, implementing and maintaining IT systems
Strong business analysis skills with proven ability to gather, analyze, and translate requirements into functional and technical deliverables.
Solid understanding of MS Windows environments and enterprise application support.
Proficiency in SQL/Oracle database.
Demonstrated success in project management, stakeholder management, and vendor coordination.
Strong analytical, problem-solving, and independent working skills.
Prior experience in the healthcare domain is an advantage.
Bachelor’s degree in Computer Science, Computer Engineering, or related engineering disciplines.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

AI Platform Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Implement and build GenAI solution in cloud (Azure) environment in collaboration with solution architects
Integrate cloud environment with other elements for efficient running of complex AI use cases
Support AI solution design process through providing advice on existing tech solutions and potential new solutions

Make an Impact by:

Jointly design with AI architecture team and implement AI solutions
Lead hands-on implementation of cloud AI components including storage, analytics, ML and GenAI elements
Ensure seamless integration between AIDA’s Azure platform with other Azure and on-premise systems
Automate build and deploy process through Infrastructure-as-Code (IaC)
Comply to platform delivery roadmap and ensure timely execution of deliverables
Support platform health, security, access controls, and cost optimization
Work closely with AI architecture, data engineering, developers, and business teams to align platform capabilities with their needs

Skills for Success:

Bachelor’s degree in Computer Science, Engineering, or a related field
1-3 years of experience in data engineering, platform architecture, or infrastructure roles. Fresh graduates encouraged to apply.
Hands-on knowledge of Azure data services and Databricks
Understanding of on-premise infrastructure integration (e.g., network, identity, hybrid storage, firewall, Azure Arc)
Experience with IaC (e.g., Terraform, Bicep, ARM), for data platforms.
Strong communicator who can collaborate across functions and with vendors
Comfortable working in ambiguity and driving clarity in a new setup

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

AI Platform Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Implement and build GenAI solution in cloud (Azure) environment in collaboration with solution architects
Integrate cloud environment with other elements for efficient running of complex AI use cases
Support AI solution design process through providing advice on existing tech solutions and potential new solutions

Make an Impact by:

Jointly design with AI architecture team and implement AI solutions
Lead hands-on implementation of cloud AI components including storage, analytics, ML and GenAI elements
Ensure seamless integration between AIDA’s Azure platform with other Azure and on-premise systems
Automate build and deploy process through Infrastructure-as-Code (IaC)
Comply to platform delivery roadmap and ensure timely execution of deliverables
Support platform health, security, access controls, and cost optimization
Work closely with AI architecture, data engineering, developers, and business teams to align platform capabilities with their needs

Skills for Success:

Bachelor’s degree in Computer Science, Engineering, or a related field
1-3 years of experience in data engineering, platform architecture, or infrastructure roles. Fresh graduates encouraged to apply.
Hands-on knowledge of Azure data services and Databricks
Understanding of on-premise infrastructure integration (e.g., network, identity, hybrid storage, firewall, Azure Arc)
Experience with IaC (e.g., Terraform, Bicep, ARM), for data platforms.
Strong communicator who can collaborate across functions and with vendors
Comfortable working in ambiguity and driving clarity in a new setup

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Manager, Mechanical Engineering (Data Centre) (Nxera, Singapore)

Passionate about making a real impact? Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!”

Make an Impact by

Design and develop Mechanical systems for new and existing data centers, including but not limited with ACMV system, Hydraulic system and thermodynamics refrigeration cycle, Fire Protection System, Plumbing & Sanitary System, etc.
Perform various engineering calculation (i.e. cooling load calculation, hydraulic calculation, etc.), equipment sizing (i.e. chiller, pump, cooling tower, air handler) and selection and procurement of equipment ensuring it meets safety standards and performance requirements.
An excellent understanding and experience of the mechanical and control systems used in a data centre environment, including: Fuel Systems, Building Management Systems and Controls, Chilled water cooling plant, Air handling units, Variable Frequency Drives (VSDs), Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data centre infrastructure.
Extensive experience of large-scale chilled water plant including chillers, chilled water distribution and storage systems, Liquid Cooling systems, cooling towers, and chemical dosing systems
Collaborate with the core team to understand, develop and update the data centre mechanical designs, starting from basis of design (BOD), feasibility study, concept and detailed design development to issue for constructions (IFC) documents, for new data centre project buildouts and major infrastructure upgrades to all levels of testing and commissioning works.
Perform as Mechanical engineer subject matter expert to work with consultants during concept design, detailed design, procurement, bidding, SAT, delivery, and installation on site. Identify and resolve issues raised by the cross-functional teams.
Update and maintain the internal design specifications, drawings, and standards in accordance with the latest configurations and including all 'lessons learned' in relation to all equipment. Perform design and equipment submittal review for new Data Centers.
Liaise with internal business units and external customers for technical requirement to translate into executable plan for implementation by consultant and/or contractor.
Knowledgeable in Building Management System/DCIM, able to understand system architect and point schedule. Experience in handling BMS/DCIM enhancement project.
Evaluate the design& construction and operation of mission-critical facilities and associated MEP components.
To Participate and Review Data Center MEP Design and other necessary disciplines for new data center builds and data hall fitouts.
To continually find ways to collaborate and break new ground to enhance MEP design to meet future needs. Develop innovative solutions.
Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.
Support the DC Engineering FM team to become a Subject Matter Expert and understand how to overcome design limitations and risks.
Interface with internal stakeholders to promote standards that maintain consistency and reliability in services delivered.
Liaise and assist Operation team to identify/understand Mechanical System issues and provide solutions.
Perform technical design reviews and proposal for data centre first of kind systems and equipment.
Review data centre commissioning scripts to ensure they accurately test all modes of operations. Witness key commissioning tests on site.
Conduct site inspection and work with onsite field engineers, as well as provide engineering evaluations, mechanical systems audits, and start-up as needed.
Continually maintain positive and collaborative working relations with partner teams, vendors, teammates, and internal customers.

Success by skills

Bachelor’s degree in Mechanical Engineering.
Mechanical Professional Engineering (PE) licensure is preferred.
Minimum of 10 years of experience in designing and maintaining mechanical systems for data centers or similar critical facilities
Knowledge of large-scale mission critical facility’s Mechanical infrastructure systems.
Experience with fast-track design/build projects and or multiple significant upgrade projects.
Fundamental knowledge in of thermodynamics, fluid mechanics, and heat transfer principles, fire protection and plumbing and sanitary system.
Ability to incorporate Renewable Energy System to the Distribution Network and strong understanding of Mechanical codes and standards.
Excellent problem-solving and analytical skills.
Strong oral, written communication and presentation skills.
Possess positive working attitude, ability to work independently and team players.
Ability to lead a team of engineers and consultants.
Attention to detail and a commitment to safety.
Willingness to travel to other Asia Pacific region.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Procurement Manager (Singapore, Singapore)

Be a Part of Something BIG!

Part of Group Technology Procurement family, we are looking for a candidate who is responsible for developing and executing category strategies to deliver value in technology. The IT Category Manager must be conversant with procurement practices and be able to effectively influence multiple diverse stakeholders to drive aggregation of volume as well as negotiate successful outcomes with vendors.

The Category Manager for IT & Digital Infrastructure is responsible for implementing sourcing strategy for IT in areas of its infrastructure, data storage, servers, software licenses, Cloud IaaS & PaaS, having annual spend under management of ~S$40M. This role will be business-partnering the IT stakeholders and you will be required to keep abreast of supply market/ economic changes in the technology space as well as be proficient in the application of appropriate sourcing levers to achieve an optimal commercial outcome. The candidate should also possess good people skills to achieve highly satisfactory internal customer experience whilst ensuring compliance to policy.

Make An Impact By

Category Sourcing

Identify, develop and implement joint sourcing opportunities and strategies for IT& Digital Infrastructure category, specifically software licenses, Hyperscalers, storage, servers, firewalls, platform-as-a-service & infrastructure-as-a-service.
Drive and lead procurement activities for said category across Singtel Group OpCos (Operating Companies) as part of Global Category Procurement team.
Be fully responsible for Group IT spend under this category, with vision of driving scale across geographics prioritising high impact spend areas.
Strengthen Group Regional aggregation by establishing Group Regional Framework Agreement, and where needed, performing price benchmarking for this IT category.
Guide business users and enforces on procurement policy, governance and practices.
Pro-actively influence stakeholders in line with category strategies.
Lead contract negotiations with suppliers with support from key stakeholders.
Provide market knowledge, intelligence and expertise while working closely with business stakeholders and suppliers.

Skills For Success

Bachelor’s Degree
At least 5 years of relevant work experience in procurement, Telecom or Technology industry preferred
Experience in procurement system (Ariba, Coupa, iCertis).
Solid MS Office suite capabilities.
Ability to contextualize data analytics into actionable sourcing insights.
Strong negotiation and communications skills with vendors & stakeholders.
Good financial acumen and vendor contracts management.
Good writing/documentation skills
Strong interpersonal skills and extremely resourceful.
Excellent project management and organisational skills.
Creative and hypothesis-led problem solving, framing and communicating complex ideas, thinking strategically, excellent numerical and analytical skills.
Ability to demonstrate leadership, proactivity, productivity, valuable contribution to a team and having exceptional drive commitment.
Strong team player.

Rewards that Go Beyond

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Lead Project Mgr, Project (TS) Ldrship (Singapore, Singapore)

We’re searching for a Project Manager to be part of our diverse team of talent here at NCS!

Overview

What will you do?

Infrastructure Project Manager will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. The Infrastructure Project Manager is also responsible for the following scope in addition to project administration, resource scheduling, project financial health monitoring, risk/issue management and quality assurance.

As a Project Manager, the broad area of your job responsibilities should cover the following:

Key Responsibilities

Project & Service Management

Lead, deliver and maintain projects within time, scope, and cost
Ensure project delivery quality
Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
Manage issues arising out of scope definition and disputes that impacted scope, schedule, and cost
Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
Manage project financials, ensuring project cost/ revenue forecast is done accurately
Oversee the implementation of the project with regards to schedules, budget, manpower and quality
Resolve project overrun issues
Track project progress and report to Senior Management and Customer
Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness

Customer/Vendor/ Stakeholder Management

Manage contracts and subcontractors
Effectively engaged stakeholders in project decisions and execution
Build long-term customer relationships by anticipating and exceeding customer’s expectation
Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Strong customer-service orientation
Stakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.
Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.
Experience in managing government-approved vendors and contractors.
Understanding of procurement processes and contract management within the public sector.

Team Management

Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions, and delighting the customers
Plan for optimal use of resources across teams comprising of Project and Technical competencies
Manage performance review of team and maintain open communication with team for feedback on continuous improvement
Ensure high individual and staff billability

The ideal candidate should possess:

Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware and VPNs.
Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.
Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.
Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.
Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.
Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.
Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.
ITIL Framework: Familiarity with ITIL principles for service management.
Scripting and Automation: Basic scripting skills (e.g., PowerShell, Python) to automate repetitive tasks.
Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation.

What you might also need to have:

Project Management Experience: The candidate should have experience managing public sector projects in Singapore and possess a valid active project management certificate (e.g. PMP, CITPM).
Understanding of IT Infrastructure: Familiarity with IT infrastructure components such as WAN, LAN, Internet, Voice, Video services, and structured cabling.
Teamwork and Leadership: Strong teamwork, leadership, issue resolution, and negotiation skills.
Communication Skills: Excellent communication skills, especially when working across remote teams.
Adaptability: Ability to thrive under pressure, handle multiple projects, and adapt to a dynamic environment.
Quick Learner: Proven ability to think critically and quickly learn new technologies.
Familiar with government regulations, security standards, and compliance requirements specific to Singapore.
Knowledge of data protection laws (such as the Personal Data Protection Act) and cybersecurity guidelines.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Retail Consultant, Carindale (Carindale, Australia)

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Carindale team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.

Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you?

$35 p/h + super + applicable loadings.
Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
Flexible rosters that work around the life you live outside of work.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Accounts Payable Manager (Kuala Lumpur, Malaysia)

Position: Accounts Payable Manager

Job Location: Kuala Lumpur

Job Grade: P2

Are you ready to grow your career at the intersection of finance and technology? We are expanding our Finance Shared Services operations and are seeking passionate, driven individuals to join our dynamic team.

Why Join Our Finance Shared Services Team?

Grow Your Financial Digital Literacy: Enhance your knowledge of the latest financial technologies and best practices within a collaborative, fast-paced shared services environment.

Meaningful Work: Contribute to high-impact financial operations that support efficient business performance.

Career Advancement Opportunities: As we continue to grow, you’ll have ample opportunities to learn, develop, and progress in your career.

The Accounts Payable Manager reports to the Corporate & Finance Operations Manager and works closely with both onshore and offshore AP teams, internal stakeholders, and external vendors. This role covers a wide range of AP functions and is responsible for day‑to‑day operations involving PO and non‑PO invoice processing, reporting, and handling vendor/stakeholder queries. The position also involves leading a team of approximately eight members, including a 2IC who will be cross‑trained in key AP Manager responsibilities.

Make an Impact By:

Accounts Payable Operations

· Oversee PO and non-PO invoice processing while ensuring all service level requirements are met

· Work with IT support teams to resolve technical issues related to ERP postings and e-invoice platforms

· Manage inquiries from suppliers and internal stakeholders regarding invoice status and discrepancies

Vendor & Stakeholder Collaboration

· Partner with vendors, AP teams, and cross-functional stakeholders to resolve invoicing issues

· Coordinate with onshore AP Team Leads to address urgent escalations

· Provide guidance and training to internal and external users on procurement or e-invoicing systems

Compliance, Controls & Reporting

· Perform, submit, and approve monthly general ledger reconciliations for management review

· Generate and present monthly reports on AP activities, including parked/cleared invoices, payment metrics, AP performance, and KPIs

· Support internal and external audit requirements by preparing documentation and follow-up items

· Ensure adherence to policies, procedures, and internal control requirements

Process Improvement & Transformation

· Lead process improvement initiatives related to PO invoice processing, workflow design, and operational efficiency

· Support project activities involving process enhancement, system implementation, and payment-related initiatives (e.g., requirements gathering, data migration, UAT)

Skills for Success:

· Bachelor’s Degree in Accountancy

· Minimum 7 years of experience in Accounts Payable, with at least 2 years in a team lead or managerial role

· Strong accounting knowledge with experience in process documentation and analytical review

· Hands-on experience with SAP S/4HANA or similar ERP systems

· High proficiency in Microsoft Office, especially Excel

· Excellent verbal and written communication skills and strong interpersonal abilities

· Demonstrated people management capability with strong time management and close attention to detail

· Ability to prioritize effectively and manage high-volume transactions accurately and efficiently

Highly Advantageous:

· ACCA or Chartered Accountant qualification

· Experience in process improvement initiatives

· Familiarity with procurement or e‑invoicing platforms

· Skills in Microsoft Visio, data analytics, or Power BI

Join Us!

Become part of a team that is shaping the future of financial shared services. Apply now and take the next step in your career!

Accounts Payable Executive (Kuala Lumpur, Malaysia)

Position: Accounts Payable Executive

Job Location: Kuala Lumpur

Job Grade: OS5

Why Join Our Finance Shared Services Team?

Grow Your Financial Digital Literacy: Enhance your knowledge of the latest financial technologies and best practices within a collaborative, fast-paced shared services environment.

Meaningful Work: Contribute to high-impact financial operations that support efficient business performance.

Career Advancement Opportunities: As we continue to grow, you’ll have ample opportunities to learn, develop, and progress in your career.

The Accounts Payable Executive reports to the Accounts Payable Manager and works closely with offshore AP teams, internal users, and external vendors. This role covers a broad range of AP functions and is responsible for day-to-day activities related to PO and non-PO invoice processing.

Make an Impact By:

Invoice Processing

· Process PO invoices accurately in the designated finance system within agreed SLAs, including triaging and tracking invoices with PO or goods-receipt issues

· Process non-PO invoices within SLAs, identifying and following up on account assignment or funding-related issues

· Review non-AP submitted non-PO invoices to ensure accuracy and completeness of postings

Vendor & Stakeholder Support

· Manage inquiries from internal stakeholders and vendors in a professional and timely manner

· Generate vendor line-item reports to support account reconciliation activities

· Coordinate with the offshore AP Manager for escalations or issues requiring further resolution.

Skills for Success:

· Diploma in Accountancy (minimum requirement)

· At least 3 years of experience in an Accounts Payable function

· Good accounting knowledge with experience using SAP or similar ERP/finance systems, supported by strong analytical skills

· Proficiency in Microsoft Office, especially Excel, with the ability to work efficiently and accurately

· Strong verbal and written communication skills, effective interpersonal abilities, and sound critical‑thinking capability

· Strong time‑management skills with a task‑oriented approach

· Meticulous, efficient, and capable of managing high transaction volumes with accuracy and consistency

· Experience with e‑invoice portals and participation in AP‑related projects, including UAT, is highly advantageous

· Familiarity with SAP S/4HANA and procurement/e‑invoicing platforms is an added advantage

Join Us!

Become part of a team that is shaping the future of financial shared services. Apply now and take the next step in your career!

Internal Audit Manager - Technology (Singapore, Singapore)

Be a Part of Something BIG!

This role sits within Singtel Group Internal Audit and is responsible for delivering risk‑based technology and cybersecurity audits across Singtel’s operations. The Manager, Group Internal Audit – Technology provides independent and objective assurance over the effectiveness of IT, cybersecurity, and technology‑enabled business controls, supporting Singtel’s corporate governance, risk management, and internal control framework.

The role focuses on planning, executing, and reporting on technology audits covering information systems, digital platforms, infrastructure, cloud environments, and cybersecurity domains. The Manager works closely with senior management and technology stakeholders across Singtel to assess risk exposure, identify control weaknesses, and recommend pragmatic, value‑adding improvements. Audit outcomes contribute to management assurance, Audit Committee reporting, and regulatory disclosures.

Group Internal Audit reports functionally to the Singtel Group Audit Committee and administratively to senior management. The function plays a key role in safeguarding Singtel’s assets, reputation, and customer trust.

Make an Impact by

Develop Audit Planning Memorandums (APMs) defining audit objectives, scope, risks, and audit approach for approval by the Audit Director.
Execute risk‑based technology and cybersecurity audits in accordance with Group Internal Audit methodology and professional standards.
Assess the design and operating effectiveness of IT general controls, application controls, cybersecurity controls, and technology governance processes.
Perform detailed audit fieldwork including walkthroughs, control testing, system reviews, data analysis, and evidence evaluation.
Evaluate technology solutions and systems under development to confirm appropriate governance, controls, documentation, and security‑by‑design principles.
Assess the adequacy of cybersecurity controls protecting systems, networks, cloud platforms, and sensitive data.
Review compliance with relevant laws, regulations, industry standards, and Singtel policies (e.g. data protection, cybersecurity, technology risk management).
Identify emerging technology and cyber risks and assess Singtel’s preparedness and control maturity.
Identify control deficiencies and root causes, and develop practical, risk‑based recommendations to strengthen the control environment.
Prepare clear, concise, and high‑quality audit reports, ensuring factual accuracy and agreement of findings with management prior to finalisation.
Communicate audit outcomes effectively to senior management and contribute to Audit Committee reporting where required.
Maintain independence, objectivity, and professional scepticism while building constructive relationships with stakeholders.
Perform follow‑up reviews to assess the adequacy and timeliness of management’s remediation actions.
Contribute to the development and enhancement of audit programs, methodologies, and technology audit capabilities.
Support ad‑hoc reviews, investigations, and special assignments requested by senior management or the Audit Committee.
Stay current on technology, cybersecurity, and audit trends, applying relevant insights to improve audit quality and coverage.

Skills for Success

Bachelor’s degree in computer science, Information Systems, Engineering, or related discipline.
Professional certification such as CISA, CISSP, or equivalent.
Minimum 4 years’ experience in technology audit, IT risk, cybersecurity, or internal audit (Big 4 or large corporate environment preferred).
Strong understanding of IT audit frameworks and standards (e.g. COBIT, ISO 27001, NIST).
Experience assessing IT general controls, cybersecurity controls, and technology risk.
Strong analytical, report writing, and stakeholder engagement skills.
Excellent analytical, problem-solving, and critical thinking skills
Strong communication and interpersonal skills
Detail-oriented with strong organizational and time management skills

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Manager - Group Internal Audit, Technology (Singapore, Singapore)

Be a Part of Something BIG!

The Senior Manager, Group Internal Audit – Technology is a senior specliast role within Singtel Group Internal Audit, responsible for providing independent, objective, and risk-based assurance over Singtel’s technology, cybersecurity, and digital environments..

The Senior Manager leads and delivers complex technology and cybersecurity audit engagement, overseeing audit planning, execution and reporting, and providing robust and evidence-based challenge to key stakeholders. The role contributes to the development of the technology audit plan and ensures audit outcomes are high quality, actionable, and support effective risk management and control improvement. Audit outputs contribute directly to management assurance, Audit Committee reporting, and regulatory disclosures.

Group Internal Audit operates as a key pillar of Singtel’s corporate governance framework and reports functionally to the Singtel Group Audit Committee.

Make an Impact by

Lead end-to-end delivery of complex, risk-based technology and cybersecurity audits across Singtel Group.
Develop Audit Planning Memorandums (APMs), defining audit objectives, scope, risks, and audit approach.
Design and implement audit programs and procedures aligned to Group Internal Audit methodology and professional standards.
Assess the design and operating effectiveness of IT general controls, application controls, cybersecurity controls, and technology governance frameworks.
Evaluate major technology initiatives and systems under development to ensure appropriate governance, controls, documentation, and security-by-design.
Provide independent assurance over cybersecurity risk management, including protection of networks, cloud environments, systems, and sensitive data.
Assess compliance with relevant laws, regulations, industry standards, and Singtel policies (e.g. data protection, cybersecurity, technology risk).
Identify emerging technology risks and assess Singtel’s control maturity and risk posture.
Perform control advisory reviews for significant in-flight programs and strategic initiatives where required.
Identify root causes of control deficiencies and develop practical, commercially grounded recommendations.
Prepare high-quality audit reports with minimal supervision and ensure alignment and agreement of findings with senior management.
Lead audit kick-off and closing meetings with senior executives, ensuring clear communication of objectives, scope, findings, and risk implications.
Provide clear, credible challenge to senior stakeholders while maintaining strong professional relationships and audit independence.
Escalate significant or high-risk matters to the Audit Director and support Audit Committee reporting.
Coach, train, and review the work of less experienced auditors, embedding audit methodology, quality standards, and professional judgement.
Provide technical leadership in technology and cybersecurity auditing across the function.
Contribute to the development and continuous improvement of technology audit methodology, tools, and practices.
Oversee tracking and validation of management action plans and perform follow-up reviews to ensure timely and effective remediation.
Support annual audit planning, resource management, and prioritisation of technology audit coverage.
Contribute to ad-hoc assignments, investigations, and Audit Committee-related matters as required.
Stay current on emerging technology, cybersecurity threats, and industry developments, applying insights to strengthen audit coverage and impact.

Skills for Success

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.
Professional certification such as CISA, CISSP, CISM, or CIA.
Extensive experience in technology audit, IT risk, cybersecurity, or internal audit, preferably within large, complex organisations.
Strong understanding of telecommunications, digital platforms, and large-scale technology environments.
Proven ability to lead complex audits and engage credibly with senior management.
Excellent analytical, report writing, and influencing skills.
Have good written and oral communication skills.
Be able to work independently

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior manager - Group Internal Audit, Technology (Singapore, Singapore)

Be a Part of Something BIG!

The Senior Manager, Group Internal Audit – Technology is a senior specialist role within Singtel Group Internal Audit, reporting directly to the Audit director, and is responsible for providing independent, objective, and risk-based assurance over Singtel’s technology, cybersecurity, and digital environments. The Senior Manager leads and delivers complex technology and cybersecurity audits, engagements, overseeing audit planning, execution and reporting, and providing robust and evidence-based challenge to key stakeholders. The role contributes to the development of the technology audit plan and ensures audit outcomes are high quality, actionable, and support effective risk management and control improvement. Audit outputs contribute directly to management assurance, Audit Committee reporting, and regulatory disclosures. Group Internal Audit operates as a key pillar of Singtel’s corporate governance framework and reports functionally to the Singtel Group Audit Committee.

Make an Impact by

Lead end-to-end delivery of complex, risk-based technology and cybersecurity audits across Singtel Group.
Develop Audit Planning Memorandums (APMs), defining audit objectives, scope, risks, and audit approach.
Design and implement audit programs and procedures aligned to Group Internal Audit methodology and professional standards.
Assess the design and operating effectiveness of IT general controls, application controls, cybersecurity controls, and technology governance frameworks.
Evaluate major technology initiatives and systems under development to ensure appropriate governance, controls, documentation, and security-by-design.
Provide independent assurance over cybersecurity risk management, including protection of networks, cloud environments, systems, and sensitive data.
Assess compliance with relevant laws, regulations, industry standards, and Singtel policies (e.g. data protection, cybersecurity, technology risk).
Identify emerging technology risks and assess Singtel’s control maturity and risk posture.
Perform control advisory reviews for significant in-flight programs and strategic initiatives where required.
Identify root causes of control deficiencies and develop practical, commercially grounded recommendations.
Prepare high-quality audit reports with minimal supervision and ensure alignment and agreement of findings with senior management.
Lead audit kick-off and closing meetings with senior executives, ensuring clear communication of objectives, scope, findings, and risk implications.
Provide clear, credible challenge to senior stakeholders while maintaining strong professional relationships and audit independence.
Escalate significant or high-risk matters to the Audit Director and support Audit Committee reporting.
Coach, train, and review the work of less experienced auditors, embedding audit methodology, quality standards, and professional judgement.
Provide technical leadership in technology and cybersecurity auditing across the function.
Contribute to the development and continuous improvement of technology audit methodology, tools, and practices.
Oversee tracking and validation of management action plans and perform follow-up reviews to ensure timely and effective remediation.
Support annual audit planning, resource management, and prioritisation of technology audit coverage.
Contribute to ad-hoc assignments, investigations, and Audit Committee-related matters as required.
Stay current on emerging technology, cybersecurity threats, and industry developments, applying insights to strengthen audit coverage and impact.

Skills for Success

Bachelor’s degree in computer science, Information Systems, Engineering, or related discipline.
Professional certification such as CISA, CISSP, CISM, or CIA.
Extensive experience in technology audit, IT risk, cybersecurity, or internal audit, preferably within large, complex organisations.
Strong understanding of telecommunications, digital platforms, and large-scale technology environments.
Hands-on experience auditing cloud environments (AWS, Azure, GCP) and modern architectures.
Proven ability to lead complex audits and engage credibly with senior management.
Excellent analytical, report writing, and influencing skills.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

#EG IT Service Desk Engineer (Singapore, Singapore)

Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

What we do

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Service Desk Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Responsibilities

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

A little about you

Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
Computer literacy in MS Office
Proficiency in Technology will be added advantage
Independent, resourceful, result-oriented individuals with a "can-do" attitude

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

#EG IT Desktop Support (Singapore, Singapore)

Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

What we do

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Desktop Support to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Responsibilities:

Perform Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)

A little about you:

Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
Clear Spoken & Written English.
Possess at least one (1) of the following certifications or their equivalent:
- CompTIA A+;
- CompTIA Security+;
- CompTIA Network+;
- Microsoft Certified: Windows Client; and
- Microsoft Certified: Managing Modern Desktops.
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managers

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

All profiles are handled with highest level of confidentiality.

#NCSlife

SAP Consulting Analyst (Fusion Graduate Programme) (Singapore, Singapore)

Will you be part of the extraordinary? 

NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 14,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients. 

Your role is only the beginning 

Join NCS and experience a collaborative work environment where you can develop and grow your career through our well-defined career tracks. As part of our Nucleus Graduate Programme, you'll have the opportunity to work on impactful projects with a team that shares your passion for making a difference in the world. Our comprehensive training, professional coaching, and technical expertise will help you attain SAP and industry-recognized certifications. You'll also have access to multiple 'playgrounds,' such as Project Teams, Client Tribes, Strategy Groups, and Centers-of-Excellence based in Singapore, Shenzhen, and Melbourne. At NCS, we are committed to empowering our people to achieve their fullest potential and create an extraordinary future together. 

Are you ready to embark on an exciting journey into the world of SAP consulting? As a fresh or recent graduate, you will dive into a unique and trailblazing career where you will feel empowered to invest in your growth, develop as a leader and make a difference by solving real challenges for communities. The SAP Consulting Analyst will play a pivotal role in ensuring project success, enhancing software applications, and staying updated with the latest SAP technologies and best practices.

What will you be expected to do?

SAP Functional

Partner with stakeholders to understand business and system requirements and deliver business value consulting services for clients.

Communicate effectively with stakeholders, propose solutions and workarounds, oversee selection, and estimate resources to ensure alignment and successful project delivery.

Configure and customize SAP solutions to enhance functionality and optimize performance of software applications.

Serve as a knowledgeable broker, presenting cost-effective alternatives and highlighting the positive impact of NCS solutions to align with customer business goals globally, while supporting pre-sales activities.

Stay updated with the latest advancements, trends, and best practices in SAP technologies to ensure up-to-date knowledge and expertise.

SAP Technical

Design and implement scalable technical architectures that meet customer and business requirements.

Develop, maintain, and enhance SAP applications using technologies such as Python, SAP ABAP, SAPUI5, and S/4HANA.

Collaborate with the software development teams to translate functional needs into robust technical solutions.

Drive continuous improvement by enhancing system performance, implementing upgrades, and resolving application issues.

What should you have:

Ability to thrive in dynamic and fast-paced consulting environment and navigate a steep learning curve.

Exceptional problem-solving ability and a knack for untangling complex challenges.

A team player with effective interpersonal, communication and presentation skills.

Knowledge in any of the following areas will be an added advantage:

Frontend frameworks like HTML5, Angular, or React JS.

Backend languages such as Java, .NET, Python, PHP, or C++.

SAP technologies such as SAP ABAP, SAPUI5, and S/4Hana.

Diploma in Business (Accounting, Finance, HR, Business Analytics), Information Technology, Computer Science, Engineering or other IT- related disciplines with a strong analytical and quantitative focus.

Recent graduates with up to 2 years of working experience.

Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate, you will have access to our Nucleus Graduate Programme, which offers professional coaching, comprehensive training leading to professional certifications, and clear career tracks to help you achieve your full potential. Visit our website at ncs.co/opportunities and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today! 

 
We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

SAP Consulting Analyst (Nucleus Graduate Programme) (Singapore, Singapore)

Will you be part of the extraordinary? 

Your role is only the beginning  

What will you be expected to do?

SAP Functional

Partner with stakeholders to understand business and system requirements and deliver business value consulting services for clients.

Communicate effectively with stakeholders, propose solutions and workarounds, oversee selection, and estimate resources to ensure alignment and successful project delivery.

Configure and customize SAP solutions to enhance functionality and optimize performance of software applications.

Serve as a knowledgeable broker, presenting cost-effective alternatives and highlighting the positive impact of NCS solutions to align with customer business goals globally, while supporting pre-sales activities.

Stay updated with the latest advancements, trends, and best practices in SAP technologies to ensure up-to-date knowledge and expertise.

SAP Technical

Design and implement scalable technical architectures that meet customer and business requirements.

Develop, maintain, and enhance SAP applications using technologies such as Python, SAP ABAP, SAPUI5, and S/4HANA.

Collaborate with the software development teams to translate functional needs into robust technical solutions.

Drive continuous improvement by enhancing system performance, implementing upgrades, and resolving application issues.

What should you have:

Ability to thrive in dynamic and fast-paced consulting environment and navigate a steep learning curve.

Exceptional problem-solving ability and a knack for untangling complex challenges.

A team player with effective interpersonal, communication and presentation skills.

Knowledge in any of the following areas will be an added advantage:

Frontend frameworks like HTML5, Angular, or React JS.

- Backend languages such as Java, .NET, Python, PHP, or C++.

- SAP technologies such as SAP ABAP, SAPUI5, and S/4Hana.

Degree in Business (Accounting, Finance, HR, Business Analytics), Computer Science, Engineering or other IT- related disciplines with a strong analytical and quantitative focus.

Recent graduates with up to 2 years of working experience.

 
We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.

Scam Alert

Category Manager, Data Centre (Singapore, Singapore)

Be a part of something BIG!

Make an impact by

Develop category strategies to drive cost optimization and manage supply risks.
Perform supply market analysis, spend analysis, and supplier base analysis.
Work closely with stakeholders to develop sourcing strategies.
Identify joint sourcing opportunities with other business units.
Lead sourcing activities for assigned categories, including defining scope, supporting technical evaluations, conducting total cost of ownership (TCO) analysis, leading negotiations, and coordinating with Legal on contracting.
Manage contracting processes in collaboration with Legal and relevant parties.
Build and maintain strong stakeholder relationships; manage and influence key stakeholders effectively.
Monitor, manage, and drive supplier performance in collaboration with stakeholders.
Lead regular business reviews and engagements with key suppliers.

Skills for Success

Bachelor’s degree.
Relevant experience in procurement and category management.
Experience in data centre, construction, or mechanical and electrical (M&E) equipment procurement.
Strong experience in negotiations and contracting.
Able to work independently with minimal supervision.
Excellent communication and interpersonal skills.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Senior Linux/ Unix System Engineer (Kuala Lumpur, Malaysia)

Be A Part of Something BIG!

This Senior Linux/ Unix System Engineer will work with a team of motivated, articulate and knowledgeable IT professionals. The primary task will be focusing on improving the stability and performance of the system, maintaining and improving the security posture of the systems, continuous monitoring of system health, and troubleshooting issues that arise. He/She must be familiar with Linux operating systems and software, able to provide sound proofs-of-concepts, willing to perform cross-functional duties as necessary to aid the team and have a proven history of creating tools and automating routine IT/Business tasks. He/She must also have experience in automation and configuration tool, such as Puppet, Ansible and Satellite.

Make an Impact by:

Incident Management

Primarily responsible for Level 3 Technical Support, Systems Management, Administration and Project Support for Linux platform.
Participate in 24/7 on-call rotation in support of our NOC, which includes being available to assist with issues when not on call.
Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

Performance and Capacity Management

Ensuring availability and performance of the Linux system that support the application system.
Installation, configuration and upgrade of Linux systems management software.
Proactively monitor the Linux systems to ensure secure services with minimum downtime.
Perform capacity planning, ensure high resiliency and optimal performance involving the associated hardware resources allocated to the operating system.
Maintain Linux security, managing access, privileges, role and database account that supports the application.
Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management.

Change Management

Ensure that change management process is properly followed.
Plan and co-ordinate system changes. Present to CAB (change approval board) for changes that going into production for approval of change.
Manage changes through change request process & provide status reports to the relevant parties. (Service Now)

Operations and Support Management

Install and maintain security patches on the operational and development system, which includes but is not limited to, Red Hat Linux, Suse Linux, Apache Tomcat.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Monitors systems through multiple monitoring tools to proactively address system issues before they have the potential to cause outages ranging from file system clean-
up to replacement of various hardware such as power supplies, fans, boards, disks, DIMM's and other hardware components on x86 systems.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Perform regular file archival and purge as necessary.
Create, change, and delete user accounts per request as necessary.
Automate BAU tasks via shell scripting or tools, such as Ansible.
Write technical documents to include process, technical engineering and configuration documents as needed.
All other Linux administration responsibilities as assigned.

Provisioning of servers and services

Maintain our Linux infrastructure standard operating environment, including configurations and security management.
Highly proficient in provisioning of Linux VMs or Unix LPARs, LDOMs, OS installation, configuration and fine tuning.
Project manage operation projects related to Linux/Unix.

Vendor management

Work together with Infrastructure Manage Service vendor for RCA/PCA and adhere to Service Level Agreements.

Automation

Manage, Puppet infrastructure and implement change to automate configuration management and automation through Puppet.

Skills for Success:

Degree in IT, Computer or Engineering
Possess a minimum of 6-8 years in-depth Linux (Redhat and Oracle Linux) administration experience in an enterprise level environment.
Strong Knowledge with experience in RedHat Clustering.
Strong Knowledge with experience in scripting such as Shell, Bash, Perl, Ruby and etc
Experience in Puppet or Ansible automation tool
Good knowledge of ITIL service management methodology.
Good knowledge of Network communication protocols (TCP/IP, HTTP, SSL/TLS, RPC, SSH, etc.) including the ability to analyse the network issues.
Comfortable to work in a shift environment

Your Career Growth Starts Here. Apply Now!

IT Automation Engineer #GRIT (Singapore, Singapore)

Be a Part of Something BIG!

Make an Impact by

Developing and maintaining Operations Support Systems (OSS) to ensure efficient network and service operations.
Participating in requirements workshops and capturing system/software needs.
Developing automation scripts for resource monitoring and incident management.
Testing and evaluating monitoring requirements to ensure reliability and performance.
Managing the full lifecycle of monitoring, triggering, and incident creation.
Handling code documentation, version control, troubleshooting, and debugging across hardware, software, and appliances.

Skills for Success

A degree in Computer Science, Software Engineering, Information Technology, or a related field.
Basic knowledge of scripting languages (e.g., Python, Shell) and automation concepts.
Familiarity with version control tools (e.g., Git) and software development lifecycle.
Strong problem-solving and analytical skills with attention to detail.
Good communication skills and ability to work collaboratively in a team environment.
Eagerness to learn and grow in OSS development and network automation.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Lead and supervise a team to perform Fiber Testing, Fibre Provisioning and Fiber Rectification
Ensure that all work is conducted in accordance with established operational procedures and engineering guidelines.
Ensure contractors adhere to safety procedures in compliance with the Work Health and Safety Act (WHSA) and use the appropriate safety equipment.
Supervise projects as assigned by manager, working with different stakeholders by providing direction and support
Will be required to be activated after office hours when necessary to manage escalation and fibre outage
Progressively update direct supervisor on daily work assignment and update relevant documentation.

Skills for Success:

Diploma in Electronics Engineering/Telecommunications or in relevant field.
With 3 years of experience in Project Management and/or fibre testing
Able to work during non-office hours on an occasional basis and be on 24 x 7 hours standby alert for ad hoc faults.
Good working knowledge of PC applications such as MS Word, Excel, PowerPoint.
Good communication skills, keen to learn and a team player.

Senior Strategic Channel Manager (Singapore, Singapore)

Make an Impact by

Channel Development & Ecosystem Growth

Recruit, onboard, and transform mobile specialists, AI resellers, and cybersecurity partners.
Execute go-to-market strategies for postpaid business mobile, AI solutions, and cybersecurity portfolios.
Build strategic alliances with distributors, industry associations, and SME trade partners.

Partner Enablement & Training

Develop partner playbooks, workshops, and certification paths.
Upskill resellers on 5G, AI, and cybersecurity compliance.
Drive co-marketing and co-selling initiatives tailored to SME growth industries (retail, F&B, logistics, healthcare, professional services).

Sales Growth & Revenue Delivery

Own channel KPIs for acquisition, retention, and win-back.
Drive cross-sell/upsell opportunities (e.g., mobile with AI, cybersecurity add-ons).
Deliver accurate sales forecasts and ensure pipeline health across partner ecosystem.

Market Development & Thought Leadership

Position Singtel as the trusted SME digital transformation partner aligned with Singapore’s Smart Nation agenda.
Track competitor movements and recruit talent from rival channels for win-back strategies.
Represent Singtel at partner events, SME seminars, and tradeshows

Skills for Success

Bachelor’s degree in Business, Marketing, or related field
7–10 years in channel strategy, partner development, or sales leadership.
Proven success in transforming reseller channels in telecom/ICT/enterprise technology.
Strong grasp of enterprise mobility, AI adoption for SMEs, and cybersecurity landscapes.
Excellent ecosystem-building, negotiation, and stakeholder management skills.
Strong Office Skills (Powerpoint, excel)
Basic understanding of Tableu or other dashboard or reporting tools
Analytical mindset with experience using CRM and PRM platforms (Salesforce, PartnerPortal)
Strategic Thinking & Planning
Relationship Building & Influence
Results-Orientation & Accountability
Cross-Functional Leadership
Adaptability & Problem-Solving

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Treasury Executive (Singapore, Singapore)

Be a Part of Something BIG!

Make an Impact by

Manage the daily cash management of the NCS Group of entities to ensure sufficient working capital, to place deposits for entities with excess funds, and top up the balances for entities where necessary for local and foreign currencies and track cash requirements.
Administration of NCS overseas bank accounts and Singtel overseas offices (eg. signatories update, new bank accounts opening closing, and any other adhoc requirements.)
Month-end reporting for NCS Group – Consolidate and upload the month-end cash balances of the accounts to the Treasury system
Regular credit ratings checking and update of report for various counterparties.
NCS Group Admin support (prepare documentation for capital injections, M&As, dividend payouts)
Assist with all vendor financing related matters
Assist with Singtel Group overseas Bankers’ Guarantee related matters
Assist with any other duties from time to time

Skills for Success

At least a Diploma in Finance / Accounting
At least 3 years of relevant working experience in Treasury/Finance
Proficient in MS Office
Good level of financial literacy, numeric and analytical capability
Good interpersonal and communication skills
Meticulous and attentive to details
Highly driven and ability to thrive in a fast-paced environment
Good time management skills to prioritize and meet deadlines

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Senior Engineer - IP Transport Architecture & Strategy (Singapore, Singapore)

Be a Part of Something BIG!

The role reports to the Senior Director – Group Strategy, Engineering, and Innovation (GSEI) / Network Transmission.

The Senior Engineer contributes to the definition and evolution of Singtel Group’s IP Transport architecture, supporting the development of standards, roadmaps, and reference designs. The role works closely with domain architects, OpCos, and vendors to ensure architectural alignment, technical soundness, and smooth implementation across a multi-vendor environment.

The role focuses on both architectural design and practical implementation considerations, supporting the migration from legacy transport networks toward modern IP architectures, including Segment Routing (SR-MPLS / SRv6), EVPN, automation, and controller-based networking models. The role also drives the evolution of Transport Networks as an Autonomous Domain within the Group’s Autonomous Networks (AN) architecture, enabling higher levels of automation, closed-loop assurance, and domain intelligence aligned with AN maturity target.

Make an Impact by

IP Transport Architecture & Design

Contribute to the development and continuous improvement of the Group IP Transport architecture principles and 3–5 year roadmap.
Develop detailed high-level designs (HLD) aligned with Group reference architectures.
Support the evolution toward Segment Routing, EVPN-based architectures, traffic engineering, and automation-enabled operational models.
Ensure designs meet carrier-grade requirements for scalability, resiliency, security, and operational simplicity.
Work closely with Transmission, Optical, Core, and Access teams to ensure cross-domain design alignment.

Technology Evaluation & Implementation Support

Evaluate emerging IP technologies including SRv6 enhancements, EVPN use cases, network disaggregation, telemetry, and automation frameworks.
Participate in proof-of-concept (PoC) activities, lab validations, and interoperability testing across multi-vendor environments.
Produce technical evaluation reports, design recommendations, and migration strategies.
Support standardization and documentation of best practices across OpCos.

OpCo Collaboration & Advisory

Work with OpCos to review existing IP Transport designs and provide technical recommendations aligned to the Group future-state architecture (FSA).
Support OpCos during architecture reviews, solution design discussions, and vendor evaluations.
Facilitate knowledge-sharing sessions and workshops to promote engineering best practices and consistent design approaches.

Governance & Documentation

Support architecture governance processes through structured design reviews and compliance checks.
Maintain architecture documentation, design guidelines, and technical standards.
Provide periodic updates on technical progress, risks, and implementation challenges.

Skills for Success

Bachelor’s degree in Telecommunications, Computer Engineering, or a related field.
5-10 years of experience in IP networking, with strong exposure to service provider transport networks.
Hands-on experience designing and implementing IP Transport solutions using IS-IS, OSPF, BGP, MPLS, EVPN, and Segment Routing.
Experience in core and metro IP network design, migration planning, and large-scale deployment environments.
Experience working with major telecommunications vendors in technical solution discussions.
Strong expertise in IP Transport technologies including L2/L3VPN, traffic engineering, fast reroute (FRR), and high-availability design principles.
Good understanding of automation concepts, controller-based networking, and network programmability (e.g., APIs, model-driven telemetry).
Strong analytical and troubleshooting skills with the ability to translate architectural intent into implementable designs.
Ability to work effectively in a matrix organization across multiple OpCos and cross-functional teams.
Clear and structured communication skills, with the ability to present technical concepts to both engineering and management stakeholders.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Director IP Automation and Tooling (Macquarie Park, Australia)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As the Director – IP Automation & Tooling, you will have the outstanding chance to build and implement the automation strategy for our IP Core, Edge, Aggregation, and Transport networks. This role is key in leading multi-disciplinary engineering teams to improve network performance, simplify operations, and increase service reliability.

What You’ll Do:

Define and implement the automation and OSS strategy for Optus’ IP and Transport domains, aligned to enterprise-wide automation frameworks.
Identify, prioritize, and drive automation use cases that uplift operational efficiency, network reliability, performance, and service agility.
Coordinate implementation and lifecycle management of OSS and automation platforms supporting IP networks (e.g., SDN controllers, telemetry pipelines, topology systems, configuration automation frameworks).
Lead teams delivering automation applications using robust Software Development Life Cycle practices across backend, API, and UI development.
Manage a portfolio of cross-domain automation programs, ensuring timely delivery and alignment with strategic priorities.
Lead a hybrid workforce of ~10 FTEs and contractor squads by establishing clear governance, aligned delivery standards, and shared accountability frameworks.

What You Bring:

Degree or equivalent experience in Telecommunications, Computer Science, Engineering, or related field.
Certifications in software development processes, OSS platforms, or network automation tools.
Extensive understanding of IP and Transport technologies, including routing (OSPF, IS-IS, BGP), MPLS, Segment Routing, RSVP-TE, BNG, DWDM, and optical transport platforms.
Strong hands-on experience with Golang and Python for automation tooling.
Experience with REST APIs, event streaming (Kafka), telemetry, Git, CI/CD, containers, Linux, and modern databases.
Proven experience leading technical teams in large-scale telecom environments.
Strong program management, budgeting, and vendor engagement capability.
Excellent communication and collaborator management skills.
Familiarity with SDN controllers, topology systems, orchestration frameworks, and configuration automation tools (e.g., Ansible, Salt, gNMI, NETCONF/YANG).

What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or from home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-EB1

Commercial Analyst, Bid Management (Singapore, Singapore)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What will you do?

Key Primary role as a Finance Bid Reviewer - to review the cost/pricing models and pricing assumptions that the bid team has prepared.
Review bid financials, assumptions and provides financial/risk assessments to the bid approvers.
Provide guidance on corporate finance guidelines.
Support bid teams to initiate credit checks on partners, subcontractors and clients.
Coach the bid teams to prepare bid financial summary, P&L and cash-flow.
Primary role as a Commercial Analyst - responsible for developing cost/pricing models for submission to the customer and is responsible for preparing bid governance finance reviews.
Interpret bid commercials to identify pricing/investment strategies.
Prepares what-if analysis to help bid team determine a final target price.
Delivers the cost/pricing model and pricing assumptions.
Prepares P&L and cash flow of the deal in relation to the proposed payment milestone for business/deliver centers. owners to understand the financial impact of the deal.
Converts cost/pricing to ‘client format’ pricing table.
Ensure proposed pricing is in line with overall bid strategy; establish pricing structure that meets business/corporate. target margins and get internal approvals for customer submission and make changes where appropriate.
Ensure bid commercials are robust, complete, fully evidenced & drive margins.
Respond to customer commercial clarifications.
Participates in department/division/group/corporate initiatives to drive, develop and sustain the department’s objectives (Bid Management Centre of Excellence) – in particular the commercial processes and best practices.

The Ideal Candidate should possess:

Bachelor's Degree in Accountancy / Finance-related studies.
Min 2 years of relevant working experience.
Highly proficient in Microsoft Office Applications esp. Excel, PowerPoint.
Strong analytical skills and an eye for detail.
Good communication and interpersonal skills.
Ability to work well in a fast-paced and stressful environment.
Previous working experience in IT sector will be an added advantage.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Lead IT Architect, Infra Arch & Svc Mgt (Singapore, Singapore)

Overview

As a ServiceNow Consultant, you will review, analyze current and proposed business operations and provide overall design and solution to address the business outcome. Involve in the design, develop, implement and support ServiceNow tools.

What will you do?

Identify and communicate with key stakeholders
Gather, review and analyze business & operation requirements and translate into user stories.
Understanding business & operations needs and translate into technical requirement
Conduct workshops and meetings to facilitate solution brainstorming for both client and technical team.
Perform gap analysis to identify the difference between current processes and desired outcomes, proposing solutions to bridge these gaps.
Maintain clear and consistent communication with stakeholders, ensuring alignment and managing expectations.
Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
Able to design, develop, configure, test, implement, support and maintain ServiceNow solutions.
Build Test cases, Facilitate UAT sessions with business users, and ensure that solutions are fit.
Develop and execute test plans capture artifacts to ensure the solution meets the specified requirements and quality standards
To support post implementation tasks including, troubleshooting, administration, patching and upgrades.
To work with stakeholders and recommend best practices in areas such as Human Resource Service Delivery (HRSD) and App Engine.
Lead in POC/POV, product evaluation and tech refresh activities

The ideal candidate should possess:

Must have ServiceNow System Administrator certification, Application developer and ServiceNow HRSD implementation certification.
Four (4) to Seven (7) years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products
Four (4) to Seven (7) years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development
Four (4) to Seven (7) years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)
Must have experience with the following ServiceNow suites: HRSD & App Engine.
Advanced experience with scripting languages such as JavaScript, Python, etc.
Knowledge and experience integrating ServiceNow using platform APIs and integration tools

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Cloud DevSecOps Modernisation Architect (Singapore, Singapore)

We are looking for a Cloud DevSecOps Modernisation Architect to lead and architect cloud modernization initiatives, integrating DevSecOps best practices to transform legacy applications and infrastructure into secure, scalable, cloud-native, and AI-enabled solutions. Bridge business needs and technical innovation, guiding clients through modernization journeys with a focus on automation, security, and operational excellence.

What will you do?

Modernization & Architecture Leadership

Assess customer IT and application landscapes, identifying opportunities for modernization and cloud migration.
Design and architect cloud-native, microservices, and API-driven solutions, incorporating AI and automation where applicable.
Develop modernization strategies (rehost, replatform, refactor, rebuild, replace) with security and compliance as core principles.
Document current-state architectures and propose target-state solutions, including DevSecOps pipelines and AI augmentation.

DevSecOps Enablement

Architect, implement, and maintain secure CI/CD pipelines and Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, Ansible, and Python.
Integrate security controls and automated testing into all stages of the software development lifecycle.
Operate, manage, and support cloud infrastructure (AWS, Azure, GCP), ensuring reliability, performance, and compliance.
Lead the adoption of DevSecOps practices across cross-functional teams, fostering a culture of automation, collaboration, and continuous improvement.

Delivery & Execution Oversight

Oversee technical delivery of modernization projects, ensuring alignment with client requirements, enterprise standards, and regulatory frameworks.
Collaborate with development, cloud engineering, DevOps, and data/AI teams for successful implementation.
Identify and mitigate delivery risks, ensuring quality, performance, security, and reliability benchmarks are met.

Customer Engagement & Advisory

Conduct workshops and discovery sessions to understand client needs and present modernization strategies.
Create solution proposals, architecture diagrams, and technical documentation for RFPs and client presentations.
Advise clients on industry best practices, technology standards, and emerging trends in cloud, DevSecOps, and AI.

The ideal candidate should possess:

Technical Skills

Deep understanding of legacy systems, cloud platforms (AWS, Azure, GCP), and modern architecture paradigms (microservices, containers, APIs).
Hands-on expertise in CI/CD tools, scripting (Python, Bash, Powershell), and IaC (Terraform, CloudFormation).
Practical experience integrating security into DevOps pipelines (DevSecOps).
Familiarity with AI-enabled application components, observability, distributed tracing, and performance benchmarking.
Knowledge of software development and collaboration tools (Git, Jenkins, Maven, Gradle).

Soft Skills

Strong communication, presentation, and stakeholder management abilities.
Analytical and problem-solving skills.
Ability to influence, consult, and build trust with technical and business stakeholders.
Team player with leadership qualities and a positive, proactive attitude.

Certifications (Preferred)

Cloud Architect certifications (AWS, Azure, GCP).
DevOps/DevSecOps certifications.
TOGAF or other enterprise architecture frameworks.

Education & Experience

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
6+ years of experience in Cloud architecture, DevSecOps, and application modernization.
Experience in presales, customer-facing solutioning, or architectural advisory.
Experience delivering solutions for regulated industries (e.g., government, finance) is a strong plus.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Global Account Manager (Singapore, Singapore)

Make an Impact by

To manage, create sales in a set given large local brand name customers to grow sales revenue, foster and build good CXO level customer relationship and customer retention;
To understand and identify customer’s IT&T needs through in-depth account planning and profiling to win bids and strike innovative deals.
Demonstrate expert knowledge of technology trend and differentiate the unique value delivered through Singtel’s offerings within this domain
To understand and appreciate global market trends, competitors’ movement and industry information so as to serve customers better.
To achieve high customer satisfaction with decision makers.
To play a key ambassador role for SingTel.
To meet financial KPI
To develop strategic plans, execute and exceed sales
Independent, self-starter and strong strive

Skills for Success

Min Diploma or Degree with 5 years of experience in sales, with proven record in selling sales solutions
ICT / telco knowledge preferred
Self-driven, aggressive and energetic
Resourceful and creative
Possess strong leadership skills
Able to self-motivate
Able to communicate and collaborate
Able to project strong, positive image of self and Company
Able to build good customer relationships at all levels
Able to do strategic planning

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

AI Platform Operations Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Operate proactive monitoring, outage detection, and incident response to minimize downtime and operational risk
Support disaster recovery and business continuity processes to safeguard critical AI workloads
Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operations

Make an Impact by:

Perform availability monitoring, outage detection, and performance optimization of our Azure AI cloud platform
Support incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity
Support security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices
Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows
Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives

Skills for Success:

Bachelor’s degree in Computer Science, Engineering, or a related field
1-2 years of experience in cloud administration and/or operations. Fresh graduates are encouraged to apply.
Expertise in Azure operations and monitoring services including Azure Monitor, Log Analytics, Application Insights
Proficiency in infrastructure-as-code (Terraform, Bicep, ARM) and automation scripting (PowerShell, Python)
Familiarity with AI/ML infrastructure (AKS, GPU VMs, data pipelines, model hosting) and their operational demands
Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios
Forward thinking ability to identify possible failure scenarios and formulate effective response plans

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Director/Senior Director, Technology & Digitalization, Global Business Services (Kuala Lumpur, Malaysia)

Be a Part of Something BIG!

This role leads the technology and digitalisation agenda for Singtel’s Global Business Services (GBS) unit, driving technology enablement, process transformation, and digital innovation across different functions and services. The incumbent will work closely with GBS leadership and customers to deliver excellent user experience and productivity improvement through standardisation and digitalisation and the adoption of cost-effective technologies that enhance service delivery.

Make An Impact:

Technology Enablement and Onboarding

Lead technology enablement initiatives to transform GBS into a highly digital operation that is scalable to serve companies and associates within the Singtel Group.
Collaborate with Corporate units like IT, Finance as well as operating companies to ensure seamless integration of business support systems and services for GBS work.
Ensure alignment with Singtel’s enterprise architecture and security standards.

Process Transformation and Digitalisation

Identify opportunities for automation, simplification, and digitalisation of work processes.
Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Champion the use of appropriate advanced technologies to ensure that GBS stay relevant and operate efficiently.

Technology Strategy and Governance

Develop and maintain a technological roadmap aligned with GBS and Singtel Group objectives.
Establish governance frameworks to ensure compliance, scalability, and sustainability of digital initiatives.
Monitor KPIs and SLAs to track the impact of digitalisation efforts on service delivery.

Stakeholder Engagement and Change Management

Engage with internal stakeholders across Finance, IT, Procurement, HR and other Corporate functions align digital strategies.
Lead change management efforts to support adoption of new technologies and processes.
Provide regular updates to senior leadership on progress, risks, and opportunities of transformation and digitalisation initiatives.

Talent and Capability Development

Build and lead a high-performing team with expertise in business transformation, digitalisation and IT operations.
Support upskilling initiatives to develop internal capabilities in emerging technologies

Skills for success:

Bachelor’s degree in Business Administration, Accounting, IT, or Engineering
At least 15 years of experience in shared services, operations, or corporate services with leadership responsibilities with a large corporation.
Minimum of 7 years in management role with a proven track record of leading large system implementation or complex transformation projects involving multi-functional stakeholders or across different geographies
Experience working in a matrixed operating model with exposure to stakeholder management across geographies and business units.
Strong understanding of technology and applications for enterprise-wide deployment.
Fully conversant on emerging trends and technologies and how these can be applied to transform end-to-end workflows or processes
Strong financial and commercial acumen, with experience in cost management, budgeting, and business case development.
Excellent stakeholder management, communication, and leadership skills.
Strong people leadership and talent development capabilities, with a track record of building high performing, engaged teams.
Cultural sensitivity and adaptability to operate effectively in a diverse, cross-border environment.
Strategic mindset with operational discipline - able to balance day-to-day delivery with long-term transformation goals.

Procurement Manager, Indirect (Contract) (Singapore, Singapore)

Be a Part of Something BIG!

The Indirect Procurement Manager is responsible for developing and executing sourcing strategies across categories such as Marketing, Professional Services, HR Services, Business Process Outsourcing, and IT, to deliver cost savings, enhance sourcing efficiencies, and ensure compliance—all while aligning with business objectives. This role requires a proactive approach to influencing stakeholders from the onset, challenging spend requirements, and driving value beyond cost.

Make an Impact by

1.Strategic Sourcing

Develop and implement sourcing strategies for indirect categories, leveraging market insights and innovative sourcing levers.
Challenge business needs and influence decisions early in the process to optimize spend and drive strategic outcomes.
Manage the full contract lifecycle, from drafting and negotiation to renewal and compliance monitoring.

2. Agility & Digital Enablement

Continuously enhance ways of working by leveraging AI tools, automation, and digital procurement solutions to drive efficiency, improve insights, and enable data-driven decision-making.
Act as a Project Management Office (PMO) lead for department-level improvement initiatives, ensuring structured planning, execution, and delivery of transformation projects.
Champion a culture of agility and innovation by introducing best practices, optimizing workflows, and fostering adoption of emerging technologies across procurement processes.

3. Supplier & Stakeholder Engagement

Build strong supplier partnerships to foster innovation and ensure service excellence.
Collaborate with internal stakeholders to align procurement strategies with business goals while maintaining compliance.

4. Governance & Compliance

Ensure strict adherence to procurement policies, governance frameworks, and regulatory requirements.
Drive transprency and accountability in tendering and award processes by implementing structured evaluation criteria and documentation standards.
Proactively guide stakeholders on best-in-class sourcing practices, fostering fairness, competitiveness, and compliance throughout the procurement lifecycle.

5. Market Intelligence & Continuous Improvement

Stay abreast of supply market trends, economic shifts, and emerging technologies.
Promote a growth mindset within the team and organization to embrace change and deliver continuous improvement.

Skills for Success

Bachelor’s Degree in Business Management, or related field.
Min 5 years of working experience within procurement
Proven experience in creating and implementing procurement strategies, with a track record of successfully delivering financial savings.
Proficient in using e-sourcing tools.
Good knowledge of procurement best practices.
Possess a strategic focus with the ability to analyse, formulate and implement procurement strategies to significantly reduce costs
Strong influencing, collaboration, sourcing project management and negotiation skills.
Effective communicator with excellent stakeholder management skills

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Data Architect (Singapore, Singapore)

Be a part of something BIG!

We are seeking a Data Architect to own the end-to-end data architecture for operational and analytics data within data centre environments. This role spans industrial data ingestion, data modeling, analytics enablement, and embedded data governance, ensuring OT data (e.g., OPC UA, BMS, PQMS) is transformed from raw telemetry into trusted, business-ready insights.

This is a hands-on architecture role responsible for defining standards, building critical components of the data platform, and ensuring operational reliability. The role serves as the technical lead for OT data ingestion, analytics architecture, and embedded data governance.

Make an impact by

1. OT Data Engineering & Platform Architecture

Design, build, and operate OPC UA-based data ingestion pipelines from BMS, PQMS, PLCs, and sensors.
Implement edge and on-premises data pipelines suitable for data centre environments.
Manage raw and curated data layers, ensuring reliability, consistency, and performance.
Address time-series data challenges, including sampling rates, timestamps, aggregation strategies, and late-arriving data.
Monitor, troubleshoot, and optimise production pipelines.

2. End-to-End Architecture Ownership

Own and evolve the end-to-end data architecture from OT source systems to analytics consumption.
Define and standardise:

OPC UA connectivity and subscription patterns
Streaming versus batch ingestion strategies
Buffering, retry, and fault-tolerance mechanisms

Establish architectural standards for:

Time-series schemas
Asset and tag hierarchies
Naming conventions and metadata structures

Define and uphold non-functional requirements across the platform, including:

Availability and resilience
Latency and performance
Scalability
Security at the OT/IT boundary

Provide technical leadership and guidance on data architecture and design decisions.

3. Analytics Architecture & Enablement

Transform curated OT data into analytics-ready fact and dimension models.
Design and maintain data marts and datasets for dashboards and reporting.
Define and govern the analytics and semantic layer to enable consistent KPI usage.
Establish standards for metric calculation logic, grain definition, time windows, and aggregation rules.
Ensure a single source of truth for business metrics and minimise duplication.
Enable self-service analytics through well-documented and trusted datasets.

4. Data Governance, Quality & Lineage

Embed data governance into pipelines and analytics models, including:

Clear data ownership and domain attribution
Technical metadata capture (tags, units, frequency, source)

Define and enforce data quality rules (completeness, validity, timeliness).
Ensure end-to-end lineage and traceability from OT source systems to business KPIs.
Apply access controls and data security policies aligned with OT and enterprise standards.
Maintain documentation to support auditability and transparency.
Collaborate with stakeholders to ensure data is fit for purpose.

5. Collaboration & Continuous Improvement

Partner with data analysts and stakeholders to translate business requirements into scalable analytics solutions.
Validate analytics outputs against business intent and operational context.
Act as a technical advisor on data usage, constraints, and interpretation.
Drive continuous improvement of the data platform and analytics ecosystem.

Required Skills & Experience

Extensive experience in data architecture, data engineering, analytics engineering, or industrial data platforms (typically gained over multiple years of progressive responsibility).
Strong hands-on experience with OPC UA (clients, servers, security, certificates, subscriptions).
Experience with BMS, PQMS, SCADA, or industrial telemetry systems.
Strong programming skills in Python and proficiency in SQL.
Experience with streaming and messaging technologies (e.g., Kafka, MQTT, or equivalent).
Solid understanding of time-series data modeling.
Experience working in on-premises or data centre environments.
Hands-on experience with data quality management, lineage and metadata management, and metric governance or semantic modeling.
Ability to balance architecture, delivery, and operational responsibilities.

Nice to Have

Experience with hybrid cloud and on-premises data architectures.
Experience in energy, facilities, or data centre operations.
Exposure to analytics or machine learning use cases on operational data.
Experience defining enterprise KPIs or analytics standards.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Category Manager (Singapore, Singapore)

Make an impact by

Develop and implement category strategies to optimise costs and manage supply risks.
Conduct supply market analysis, spend analysis, and supplier base assessments to support category planning.
Partner with internal stakeholders to develop and execute sourcing strategies, including identifying joint sourcing opportunities across business units where appropriate.
Lead end-to-end sourcing activities for the assigned category, including defining scope, supporting technical evaluations, conducting total cost of ownership (TCO) analysis, leading commercial negotiations, and collaborating with Legal on contract finalisation.
Manage contract development and administration in partnership with Legal and relevant stakeholders.
Build strong working relationships with stakeholders to align procurement strategies with business objectives.
Monitor, manage, and drive supplier performance to ensure quality, cost, and delivery expectations are met.
Lead regular business reviews and performance discussions with key suppliers.

Skills for success

Bachelor’s degree in a relevant discipline or equivalent practical experience.
Relevant experience in procurement and category management.
Experience in data centres, construction, or mechanical and electrical (M&E) equipment.
Demonstrated experience in commercial negotiations and contracting.
Ability to work independently and manage multiple priorities.
Strong written and verbal communication skills.

Rewards that Go Beyond
• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

AI FinOps Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Maintain a centralized framework to provide full visibility into Azure AI and GenAI consumption
Enforce governance standards and tagging practices that ensure accurate project-level cost attribution
Deliver proactive monitoring, dashboards, and executive reporting to forecast budgets, detect anomalies, and identify optimization opportunities
Champion FinOps best practices across the business unit, ensuring that AI innovation is matched with financial efficiency and business value

Make an Impact by:

Maintain the centralized framework for tracking Azure consumption and GenAI token usage across projects, teams, and applications
Enforce tagging, cost allocation, and governance standards for consistent attribution
Integrate with Azure Cost Management, billing APIs, and monitoring systems
Partner ML/LLMOps team to ensure cost observability in training, deployment workflows and token usage
Build dashboards and alerts to monitor real-time and forecasted costs, including anomaly detection for budget risks
Deliver executive and project-level reporting jointly with value tracking team, linking cost to usage and business outcomes
Identify and recommend cost optimization opportunities and facilitate implementation
Drive adoption of FinOps best practices for AI in SingtelSG

Skills for Success:

Bachelor’s degree in Computer Science, Engineering, or a related field
1-3 years of experience in cloud administration and/or operations
Knowledge in Azure services, especially Microsoft Cost Management, Azure Monitor, Databricks on Azure
Proficiency with data engineering tools (Python, SQL, PySpark) to process billing and usage telemetry
Experience integrating with dashboards and BI tools (Power BI, Grafana, etc.)
Working knowledge of IaC tools (Terraform, Bicep, ARM templates) to enforce tagging and cost guardrails
Hands-on experience in cloud FinOps, including budgeting, forecasting, cost allocation, and anomaly detection
Strong communication skills to explain technical cost drivers in business-oriented language
Problem-solving and innovation mindset to find creative ways to balance performance vs cost in AI workloads
Strong grasp of data policies and cost management in cloud environments.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Svc Delivery Mgr, Svc Leadership (Singapore, Singapore)

We’re searching for a SAP IT Service Management Officer (SMO) to be part of our diverse team of talents here at NCS!

Overview:

Your will part a team of highly motivated individuals in the SAP IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Responsibilities

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

Service Management
Configuration Management
Incident Management
IT Security Management
IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

Monitor, report and ensure that the SLA/KPI of the in-scope systems are to be met, grouped under the System Family, to the client
Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
Monitor and provide regular update to client on operation concern and/or compliance matters and propose resolution.
Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
Review reports from Operations & Support (O&S) project teams within the System Family
Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
Maintain oversight and review the Obsolescence at System Family Level and highlight in advance to client in any eventualities of potential obsolescence.
Prepare and submit report to Client

Incident Management

Lead investigation and ensure resolution of incident within stipulated SLA time
Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
Ensure proper sign-off/endorsement by client for incident resolution/closure and associated archival/repository

IT Security Management

Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
Ensure application/software/system are updated with the latest virus/security patches
Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
Declare, review and report compliance status to SMO head office annually.
During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
Provide a Rectification Plan on any gaps found.
Provide rectification plan for issues arising from audit.
Seek waiver on compliance whenever it is justifiable.
Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

Degree in Information Systems, Computer Science or equivalent
More than 3 years of SAP IT project management experience and at least 5 years of IT experience
Familiar with Software Development Life Cycle (SDLC)
Experience in IT business analysis techniques
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
Must be customer-oriented
Due to project sensitivity, we will only consider Singapore Citizen

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

Procurement Manager, Indirect (Singapore, Singapore)

Be a Part of Something BIG!

The Procurement Manager, Indirect, is entrusted with leading strategic sourcing initiatives across categories such as Marketing, Professional Services, HR Services, Business Process Outsourcing, and IT. This role is accountable for delivering substantial cost savings, optimizing procurement efficiencies, and ensuring robust compliance with business objectives. The incumbent will mentor and guide junior procurement managers, fostering their professional growth and capability development.

This role will be supporting both Indirect purchases at an Opco level as well as at a Group level.

Make an Impact by

Lead and Mentor the Procurement Team
- Guide, coach, and develop junior procurement managers, fostering a high-performance culture and growth mindset.
- Foster the adoption of best-in-class procurement practices among junior team members through guidance and knowledge sharing.
Drive End-to-End Procurement Strategy
- Independently manage the full procurement lifecycle—including strategy development, stakeholder engagement, contract negotiation, execution, and compliance—across multiple indirect categories.
- Demonstrate openness to adopting AI-driven solutions, setting a positive example by embracing new technologies to enhance ways of working and drive productivity gains.
Proactively Manage Risks and Issues
- Anticipate and address potential procurement risks, implement preventive measures, and escalate critical matters appropriately to ensure seamless operation.
Champion Innovation and Continuous Improvement
- Promote creative problem-solving and leverage digital tools and market intelligence to enhance procurement processes, drive efficiency, and deliver sustainable value.
- Set a positive example in embracing AI and emerging technologies, driving the adoption of innovative solutions that enhance productivity and transform ways of working.
Ensure Strong Governance and Stakeholder Alignment
- Uphold rigorous procurement governance, maintain compliance with policies and regulations, and build strong relationships with internal and external stakeholders to align procurement strategies with business objectives.

Skills for Success

Bachelor’s Degree in Business Management, or related field
Min 12 years of working experience within procurement
Proven experience in creating and implementing procurement strategies, with a track record of successfully delivering financial savings
Proficient in using e-sourcing tools
Good knowledge of procurement best practices.
Telecommunications industry experience desired.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

E2E Principal Architect, IP (Macquarie Park, Australia)

As an E2E Network Principal Architect – IP, you’ll play a leadership role shaping Optus’ end‑to‑end network architecture across mobile, fixed and cloud domains.

Working across agile, cross‑disciplinary teams, you’ll provide strategic, technical and architectural leadership to ensure our IP network designs are scalable, secure, resilient and aligned to Optus’ long‑term technology roadmap. You’ll also represent Optus with vendors, industry bodies and government forums, influencing outcomes that matter to our customers and communities.

What you’ll do

Lead and govern end‑to‑end IP architecture strategy, blueprints and design standards aligned to Optus’ long‑term network vision
Provide technical leadership and architectural governance across multi‑domain architecture reviews, ensuring consistency and alignment to E2E principles
Drive strategic network design decisions across mobile, fixed, transport and cloud platforms
Partner with senior stakeholders across Networks, IT, Commercial and Vendors to translate complex technical concepts into clear business outcomes
Provide expert guidance on network security architecture, participating in security governance forums and shaping network security strategy
Represent Optus in government, regulatory and industry technical working groups, protecting Optus’ technology and commercial interests
Collaborate with vendors to assess emerging technologies and guide capability uplift across the network
Act as a senior consultant on complex network issues, guiding engineering teams through troubleshooting and optimisation
Ensure architecture documentation, policies and frameworks meet regulatory, security and industry best‑practice standards

What you’ll bring

Extensive experience as a senior engineer or architect within the telecommunications industry
Deep expertise in IP networking including BGP, OSPF, IS‑IS, MPLS, IP‑VPNs, routing, switching and transport networks
Strong experience across mobile, fixed and cloud architectures, including 4G/5G, SDN, NFV, network slicing and FMC
Proven ability to operate at principal / enterprise architecture level, influencing strategy and investment decisions
Experience working with regulatory bodies and understanding regulatory technical requirements in Australian telecommunications
Strong stakeholder engagement skills, with the ability to communicate complex technical ideas clearly and effectively
A strategic mindset, balancing innovation, risk management, commercial outcomes and operational excellence
Tertiary qualification in IT, Telecommunications Engineering or a related discipline (postgraduate qualification desirable)

The Good Stuff…

• 3 days in the office, 2 days remote – with flexible hours to suit your lifestyle
• Inclusive paid parental leave, up to 14 weeks for the primary caregiver
• $80 monthly Optus credit plus 25% discount on Optus products
• Access to extensive learning and development, including MBA micro‑credentials via OptusU
• Support and resources through the Parents at Work portal
• Connect and belong through employee‑led networks including Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life with cafes, gym, GP, post office and collaborative workspaces

At Optus, we are strengthened by others and value diversity by saying “yes” to embracing individual differences. We’re committed to providing equal employment opportunities to all job seekers, including people from diverse gender, cultural and linguistic backgrounds, people with disability, individuals identifying as LGBTQIA+, Aboriginal and Torres Strait Islander peoples, and veterans.

We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably, please contact AccessibleRecruitment@optus.com.au or call 1800 309 170.

Keen to Learn More?

Search #OptusLife on LinkedIn to see what it’s really like to work at Optus — and apply now to help shape the future of Australia’s mobile networks.

Retail Consultant, Port Lincoln (Port Lincoln, Australia)

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Port Lincoln team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
Problem‑Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.

Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you?

$35 p/h + super + applicable loadings.
Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
Flexible rosters that work around the life you live outside of work.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Senior Change Management Consultant (Singapore, Singapore)

Who we are looking for:

We are looking for a Senior Change Management Consultant to join the Change Management team within the NEXT Digital Experience practice.

The Change Management team provides services such as Stakeholder Change Management, Digital Adoption Platforms, Culture Change and Augmentation, Change Management PMO Establishment and Workforce Competency Assessments to align organizational and workforce capabilities to business strategy. We thrive in helping communities around us to foster agile and people-centric environments that can adapt quickly to disruptive forces in the modern world

If you believe in going above and beyond, hold yourself to doing the best work possible, and wish to bring people and technology together like never before, we would love to have a conversation with you!

What you will do:

Implementation of client change management and people-related projects:

Strategise and plan projects: Strategise, plan and develop the change management approach.
Advise, execute and monitor change related activities: Develop a POV, provide advisory and execute various change analysis, assessment, communications, engagement, adoption and enablement activities to successful completion.
Manage stakeholder buy-in: Manage stakeholder expectations across multiple levels to maximize buy-in.
Guide junior resources: Lead junior consultants and analysts to deliver assigned projects within scope, schedule and budget.

Capabilities enhancement:

Enhance existing capabilities: Whether it is digital adoption platforms that accelerate change adoption or people analytics that provide insights about a workforce, continuous improvement and innovation is the culture of the team. Senior consultants (I) are expected enhance existing competencies that will strengthen our change management and adoption services.

Presales:

Lead pre-sales activities: Lead junior consultants and analysts or work individually as an experienced consultant to shape and qualify change management related opportunities, develop the change strategy and scope, prepare costing, draft proposal and present the solution to the client.

Process improvement:

Streamline or transform current work processes: There are often better ways of doing things. You will lead junior consultants and analysts to identify improvement initiatives such as streamline processes, introduce tools to shorten turn-around time or even propose radical alternatives to better achieve work objectives and outcomes.

Knowledge sharing:

Share CM best practices: Share best practices in change management or any other domains that would expand the team’s capabilities to do our work more effectively.
Coach team: Coach the change management team on change management best practices and any new/ enhanced capabilities that you are leading and building.

What you should possess:

Hold a bachelor’s degree with 5 – 8 years of related change management experience.
Possess an excellent command of the English language and be able to write coherently and concisely without spelling/ grammatical errors.
Possess fluent communication and facilitation skills with the ability to engage stakeholder groups at different levels of seniority effectively (from the C-suite to the ground staff).
Possess solid presentation skills with the ability to engage varying numbers of audience size.
Create professional and visually attractive presentation decks/ collaterals that will enhance your presentation delivery and accelerate buy-in of your ideas.
Possess a “commercial” mindset in understanding how people related conversations with senior leaders or the ground may highlight i) priorities or needs in a project and ii) lack of capability or capacity in an organisation and link them to potential service offerings/ cross-sell opportunities that the change management team may value add.

What will make you stand out from the other candidates:

Be an existing certified Prosci Change Management Practitioner
Possess working experience (leading, executing or supporting) in any of the following areas: Digital adoption projects using WalkMe.
Workforce competency assessment, planning and upskilling.
People analytics.
Workforce or HR transformation.
Workplace transformation.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Snr App Engr, NCS Q (Singapore, Singapore)

As an experience Test Manager, you will be someone who thrives on being at the forefront of technology and is ready to lead testing for an AI/ML-powered implementation for a major government client.

What will you do?

Test Strategy & Planning

Elicit testing priorities based on business objectives, desired customer experience, and technical risk.
Develop and maintain the overall test strategy, test plans, and schedules in alignment with program timelines and milestones.
Define and clearly communicate the testing approach for AI/ML components, securing stakeholder buy-in and confidence.
Establish test objectives, scope, risks, resources, and deliverables for each testing phase.

Test Management

Lead and coordinate testing teams, including contributors to UAT.
Collaborate with business analysts, developers, solution architects, PMO, and business stakeholders to ensure alignment.
Oversee day-to-day testing delivery in line with schedules, budgets, manpower, and quality expectations.
Coach, train, and mentor project teams on testing best practices.

Test Execution & Reporting

Oversee all testing phases, including SIT, UAT, performance testing, and any additional activities defined in the test strategy.
Maintain full traceability from business requirements to test cases and results.
Track and manage defects, driving timely resolution through effective triage and coordination.
Provide regular, clear test status updates, metrics, and quality reports to program leadership.

Tools & Environment Management

Select and implement appropriate test management (e.g., qTest, JIRA), performance, and automation tools.
Coordinate test environment setup, data requirements, and refresh cycles.
Oversee establishment of an automation framework and other required test infrastructure.

Risk & Compliance

Identify and mitigate testing risks.
Ensure compliance with NCS methodologies, internal QA standards, and applicable external audit requirements.

The ideal candidate should possess:

Diploma or Degree in Computer Science, Information Technology, Management of Information Systems, or equivalent.
6+ years’ software testing experience, including at least 1 year as a Test Manager on large-scale enterprise programs.
Experience with BI systems, ETL processes, and data lakes.
Proven track record managing end-to-end testing lifecycles for large transformation programs.
Familiarity with automation tools and best practices.
Strong expertise in test planning, case design, defect management, and reporting.
Exceptional leadership, communication, and stakeholder engagement skills.
Experience testing AI/ML-based implementations.
Familiarity with Qlik and Talend products.
Experience in change management and measuring the business value of testing and improvement initiatives.
Due to project sensitivity, only Singapore Citizen will be considered

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior Finance Manager (Kuala Lumpur, Malaysia)

Why Join Our Finance Shared Services Team?

Grow Your Financial Digital Literacy:
Enhance your knowledge of the latest financial technologies and best practices within a collaborative, fastpaced
shared services environment.

Meaningful Work:
Contribute to high-impact financial operations that support efficient business performance.

Career Advancement Opportunities:
As we continue to grow, you’ll have ample opportunities to learn, develop, and progress in your career.

The Senior Finance Manager - Record to Report - will lead and support the establishment of a new shared services function. This newly created role will be based in Kuala Lumpur, Malaysia, and will play a key part in setting up a brand-new RTR team that supports multiple business units within the organization. The role is responsible for hiring, developing, and managing a team of approximately 34 members while embedding the organization’s values and operating culture into the shared services environment.

Make an Impact By:

Leadership & Management

Lead the establishment and operationalization of a new finance shared services center based in Kuala Lumpur, Malaysia
Oversee end-to-end General Ledger (GL) accounting activities for multiple business units, including journal postings, bank and balance sheet reconciliations, financial reporting, annual financial statements, and required schedules
Manage and mentor a team of finance specialists to ensure accurate and timely execution of the full month-end close cycle

Shared Services Performance Management

Define and align service level agreements (SLAs) and key performance indicators (KPIs) with stakeholders
Monitor service delivery performance to ensure accuracy, consistency, and adherence to agreed timelines
Coordinate and lead all month-end close activities across the shared services team

Compliance & Control

Maintain a strong internal control environment that supports compliance with policies, tax requirements, and statutory obligations
Strengthen control relevance and improve process timeliness across all RTR-related activities
Ensure all reporting and financial close outputs meet governance, compliance, and quality standards

Process Optimization

Drive continuous improvement by standardizing, simplifying, and optimizing finance processes and
systems
Enhance standard operating procedures (SOPs) to improve clarity, consistency, and implementation
effectiveness
Support process excellence initiatives and contribute to operational scalability

Team Development

Inspire, coach, and develop team members to deliver high-quality services within established turnaround times
Foster a culture of collaboration, accountability, and continuous learning

Audit Support

Support internal and external audit requirements by preparing necessary documentation, addressing
queries, and ensuring timely completion of audit activities
Work closely with controllers and other finance leaders to ensure audit readiness and compliance

Skills for Success:

Degree in business, commerce, or a professional accounting qualification
More than 15 years of financial accounting experience in large organizations, including at least 10 years in leadership or people management roles
Strong technical accounting background with exposure across operational and strategic finance
Proven ability to lead, motivate, and develop diverse finance teams while building effective crossfunctional relationships
Experienced in process and system improvements with strong project management capabilities and the ability to meet tight reporting deadlines
Strong change management, stakeholder engagement, influencing, and negotiation skills
Able to thrive in fast-paced, evolving environments and contribute to organizational growth and transformation
Highly proficient in Microsoft Excel; experience with SAP, BlackLine, or RPA tools related to financial close and reconciliation is an advantage
Demonstrates strong analytical thinking, sound decision‑making, creativity, and resourcefulness
A proactive self-starter and team player with strong organizational discipline
Excellent written and verbal communication skills, with strong attention to detail and the ability to meet deadlines consistently

Join Us!
Become part of a team that is shaping the future of financial shared services. Apply now and take the next step in your career!

Senior Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by

Manage project & work closely with engineering on ENTERPRISE Business GPON/XGSPON project implementation to realise and ensure fault-free service roll-out to customers & network infrastructure.
Manage commissioning of new POLCAM OLT to meet project timeline.
Manage and liaise with vendors, engineering and operation teams on fault simulation investigation, and problem analysis.
Manage, maintain, and enhance inhouse broadband servers including but not limited to security patches, and OS update.
Accessing and managing firewall policies via the command line interface
Analyse and review the vulnerability scan & security report for inhouse servers.
Liaise and coordinate with internal stake holders, equipment and service providers and partners to ensure swift and efficient resolution of faults.
Monitor and take remedial action on pro-actively and reactively detected services and network infrastructure faults till closure.
Mange the operation issues, escalate chronic/technically complex cases to the Vendors and follow-up till closure.
Documenting all Incidents and events through Incident ticketing system.
Identify areas of improvements to reduce Infrastructure faults and improve monitoring capability.
Perform preventive and corrective maintenance like network device hardware and software upgrade
Any other tasks assigned by the manager.

Skills for Success:

Rewards that Go Beyond

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Finance Manager (Kuala Lumpur, Malaysia)

Why Join Our Finance Shared Services Team?

Grow Your Financial Digital Literacy:
Enhance your knowledge of the latest financial technologies and best practices within a collaborative, fast-paced shared services environment.

Meaningful Work:
Contribute to high-impact financial operations that support efficient business performance.

Career Advancement Opportunities:
As we continue to grow, you’ll have ample opportunities to learn, develop, and progress in your career.

The Finance Manager - Record to Report will lead and support the establishment of a new shared services function. This newly created role will be based in Kuala Lumpur, Malaysia, and will play a key part in setting up a brand-new RTR team of approximately 7 to 9 members. The role is responsible for driving RTR operational excellence, embedding shared services best practices, and strengthening the team’s capabilities to support multiple business units within the organization.

Make an Impact By:

Financial Close & Reporting

Lead the team in delivering accurate and timely monthly financial close activities
Oversee all RTR accounting and reporting tasks, including preparation/review of journal entries, schedules, surveys, and month-end processing
Ensure compliance with internal policies, procedures, and internal controls

Balance Sheet & Compliance

Review balance sheet reconciliations and proactively follow up on aged items
Prepare analysis for review and discussion with senior stakeholders
Support interim and annual audits by preparing schedules and addressing external auditor queries
Facilitate internal audit reviews and respond to audit requests promptly

Process & Documentation

Maintain and regularly update standard operating procedures and process documents
Ensure documentation reflects current operational requirements and best practices

Continuous Improvement & Transformation

Support and participate in system enhancements, project testing, and automation initiatives
Drive continuous improvement of RTR processes and workflows through standardization and technology adoption
Contribute to process design and transformation workstreams related to financial operations

Team Management & Operational Leadership

Coordinate workloads, processes, and priorities within the RTR team
Provide guidance, coaching, and technical support to team members on RTR matters
Serve as the first point of escalation for daily operational issues, resolving matters promptly
Ensure appropriate cross-training and knowledge sharing within the team
Undertake any other duties as assigned

Skills for Success:

Degree in Accountancy or equivalent professional accounting qualification
At least 6 years of relevant experience with strong technical accounting knowledge
Proven experience managing teams and driving change in dynamic environments
Strong stakeholder management, influencing, and negotiation skills
Highly proficient in Microsoft Office applications; familiarity with SAP is an advantage
Meticulous, detail-oriented, and able to multitask and work under tight deadlines
Strong interpersonal and communication skills, with demonstrated problem-solving ability
Able to operate effectively in ambiguous and rapidly evolving environments

Join Us!
Become part of a team that is shaping the future of financial shared services. Apply now and take the next step in your career!

Retail Consultant, Warringah Mall (Warringah Mall, Australia)

We’re searching for positive, customer‑focused Retail Service Consultant to join our Warringah team in a (Part-Time / Full-Time) capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

Your day to day:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-AN1

Associate Engineer - GPON Controller (Melaka, Malaysia)

Be a part of something BIG!
As a Associate Enginner, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.

Make an Impact by:

Contact customer on key updates, change and milestone
Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make chang
Explain and manage customer expectation on the installation and maintenance related issue and experience
Coordinate, follow up and liaise with building management on their permit / approval / requirement for our in-building work and activities
To escalate any issues which cannot be completed within agreed procedures
Any ad-hoc task assigned by Team Leader or superior

Skills for Success:

Diploma or Degree graduate in Business Studies/Administration.
Minimum 1 year working experience in servicing industry
Good interpersonal and communication skill
Customer oriented which places meeting the customers’ need as top priority
Ability to perform in a fast-paced environment & work well under pressure.

Your Career Growth Starts Here. Apply Now!

Mobile Network Maintenance Engineer, Autonomous & Wireless Network (Singapore, Singapore)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region

What do you do?

Perform RAN Preventive / Corrective maintenance work:

Managing the daily operations and upkeep of RAN equipment.
Diagnosing and resolving network issues to maintain performance.
Implementing updates and upgrades for RAN components.
Monitoring and enhancing the RAN's efficiency and effectiveness.

Perform RF Testing & Troubleshooting:

Perform RF testing and optimization for Outdoor 4G and in future 5G in-building projects.
Troubleshoot, design and plan of RF network coverage using of RF test tools e.g. Spectrum Analyzer etc.

Perform SYSCON operations:

Monitor and identify network failures, execute corrective actions, report and update customers, liaise with maintenance agencies and building owners, and assist in log retrieval.
Service new UEs, update software, confirm failures, assist in tracking and remote wipe of lost UEs.
Provide software support, basic troubleshooting, and escalate to application vendors when necessary.

General:

Support Project Team to meet project delivery milestone.
Work with sub-contractors to ensure work quality & timely delivery.
Prepare technical documentation and reports.
Able to travel out in the sea along Singapore offshore.
Able to perform standby duty and shift work.
Able to climb Jacob Ladders

The ideal candidate should possess:

Positive work attitude and self-motivated, with a customer first mindset
Good communicate skills
Strong team player to work in a dynamic, fast-paced environment.
Possess 3-years working experience in out-field operations, with at least 1-year relevant experience in the mobile network industry
Possess driving license

Good to have

Experience in RF Testing for indoor or outdoor is an advantage
Experience working in Network Operation Centre (NOC)
Possess experience in commissioning / maintaining of BTS equipment

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Software Engineering Internship (min 5 months) (Singapore, Singapore)

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

You will have the opportunity to learn

How to perform technical tasks so as to develop/enhance software applications according to Functional and Technical specifications.
How to analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices.
How to make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits.
How to develop unit test package, execute tests & document test results to ensure the quality of the program.
How to assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment.
How to Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently.
How to prepare & maintain up-to-date system documentation.

The ideal profile should be/have:

Pursuing a Diploma/Bachelor’s degree in Computer Science or related engineering fields.
Knowledge in one or more frontend framework (HTML5/Angular/React JS).
Knowledge in one or more backend languages (Java/.NET/Python/PHP/C++).

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality

Data Centre & Cloud Operations Engineer (Singapore, Singapore)

As a Data Centre & Cloud Operations Engineer, you will be responsible for overseeing the design, implementation and maintenance of the infrastructure that supports a company's data center operations. You will require a deep understanding of data center systems, including hardware, networking, cooling, power, and security as well as leadership skills to manage teams, optimize processes, and ensure the facility's operational efficiency.

What will you do?

Infrastructure Management:

Oversee the management and maintenance of the physical and virtual infrastructure, including servers, storage, network devices, and power and cooling systems.
Ensure that the data center infrastructure is secure, reliable, scalable, and meets the organization's business and operational needs.
Plan, implement, and upgrade infrastructure to ensure it meets performance and capacity requirements.

Team Leadership and Collaboration:

Lead, supervise, and coordinate with other departments, including IT, network operations, security, and facilities, to ensure smooth data center operations.
Define and enforce operational standards and best practices for data center staff.

Capacity Planning and Optimization:

Monitor data center performance, capacity, and usage to forecast future infrastructure needs and proactively address potential issues.
Develop and implement strategies for optimizing the use of data center resources, including space, power, cooling, and network bandwidth.

Project Management:

Lead the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.
Manage timelines, budgets, and resources to ensure successful project delivery.
Track and report progress on key milestones, ensuring projects stay on schedule and within budget.

Security and Compliance:

Ensure the data center meets industry standards and complies with relevant security, regulatory, and environmental requirements.
Implement physical security measures and work with security teams to ensure data integrity and access control.
Develop disaster recovery and business continuity plans for data center operations.

Troubleshooting and Incident Management:

Oversee troubleshooting efforts and ensure quick resolution of any infrastructure issues or outages.
Develop and maintain incident response procedures to minimize downtime and ensure recovery objectives are met.
Maintain root cause analysis and continuous improvement processes for infrastructure incidents.

Cost Management:

Oversee the budget for data center infrastructure, identifying opportunities for cost reduction while ensuring system performance and reliability.
Negotiate contracts with vendors and manage relationships with service providers.

Documentation and Reporting:

Maintain up-to-date documentation for all infrastructure components and processes.
Generate and present reports on infrastructure health, performance metrics, and project status to senior leadership.
Ensure accurate asset tracking and reporting for all infrastructure components.

Health and Safety:

Ensure that the data center complies with safety regulations and that all staff are trained in safety protocols.
Ensure proper maintenance of fire suppression systems and environmental monitoring devices.

The Ideal Candidate Should Possess:

Proven experience in managing and operating data center infrastructure, including servers, storage systems, networking equipment, and power/cooling systems.
Strong understanding of data center technologies, such as virtualization, cloud services, and high-availability architectures.
Leadership experience with the ability to lead and mentor a technical team.
Excellent project management, communication, and organizational skills.
Knowledge of data center operations best practices, security standards, and disaster recovery protocols.
Experience with capacity planning, system monitoring, and optimization strategies.
Familiarity with regulatory compliance and environmental considerations, such as ISO, HIPAA, PCI-DSS, etc.
Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or related field (or equivalent experience).
Open to providing on-call support and occasional after-hours availability when needed.
Willingness to travel occasionally for site visits, project implementation, or vendor meetings.
Ability to manage multiple priorities effectively in a fast-paced and dynamic environment.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Network Engineer, IPNO (Networks) (Singapore, Singapore)

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Lead the team to operate and manage the GPON network, inclusive of Nokia, Huawei and ZTE OLTs.
Monitor and take remedial action on pro-actively and reactively detected services and network infrastructure faults till closure.
Mange the operation issues, escalate chronic/technically complex cases to the Vendors and follow-up till closure.
Ensure that technical and managerial escalation and communication to stake holders are done whenever necessary.
Documenting all Incidents and events through Incident ticketing system.
Liaise and coordinate with internal stake holders, equipment and service providers and partners to ensure swift and efficient resolution of faults.
Schedule and execute pre-planned operation activities for new OLTs, network optimization, software upgrade and so on.
Impact analysis and process review on scheduled changes / faults / outage on Consumer GPON networks (e.g. fiber cuts, service migration, hardware failure…)
Identify areas of improvements to reduce Infrastructure faults and improve monitoring capability.
Monitor monthly report on Infrastructure fault rate, trending and provide the best suggestion/solution to reduce such fault/call-in rate.
Perform preventive and corrective maintenance like network device hardware and software upgrade
Plan and monitor the ZTE C300 to C600 migration progress and ensure no data mismatch and all subscribers/PON port are in good shape after the migration.
Up keeping of GPON network infrastructure information and records,
Budget EMS/NMS the operation and maintenance activities.

Skills for Success:

Degree from variant areas.
Candidates with relevant working experience.
Possess good interpersonal and communication skills.
Self-starter and highly driven with the ability to work independently, as well as in a team.
Goal oriented with good analytical skill, committed to deliver high quality outputs, effectively utilized team member to his/her full potential and motivates the team to work together in the most efficient manner.

Rewards that Go Beyond:

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Retail Consultant, Coffs Harbour (Sydney, Australia)

We’re growing our capability in enthusiastic, customer‑focused Retail Service Consultants across Casual, Part‑Time and Full‑Time opportunities for our Coffs Harbour team. If you love helping people, enjoy learning about tech, and thrive in a supportive team environment, we’d love to hear from you.

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
Understand customer needs by listening with empathy and providing personalised solutions that make their day.
Support customers through all types of enquiries, anything from general questions to complex challenges, through using calm communication and effective de‑escalation.
Work closely with your team to create a warm, welcoming, customer‑first environment where memorable moments happen.
Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day‑to‑day operations.

What you bring:

Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) at least 25% off Optus products and unique shopping discounts with our retail partners.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.

Curious, but not sure if you meet every requirement? That’s completely okay as we encourage you to apply. We value potential, passion and a willingness to grow. This could be the perfect opportunity to start or elevate your retail career with Optus.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Customer Service Executive (1 year agency contract) (Singapore, Singapore)

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

This role is situated within the Singtel Group Enterprise, which focuses on helping businesses of all sizes prepare for this smart, hyper-connected future. With our enterprise solutions and advanced cyber security capabilities, we can help businesses transform, accelerate their digital transformation, realise the possibilities enabled by new and disruptive technologies, and unlock new growth opportunities.

You’ll love this role if you get your kicks by helping others. We’re looking a passionate and dedicated Customer Service Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you would like to be a part of a successful customer-centric team. You will also have plenty of opportunities to make your mark in the organisation, such as by getting involved in process-improvement projects and strategic initiatives, while cultivating stakeholder management and leadership skills during the process.

Make an Impact by:

Coordinating and processing New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc.
Assist to billing query, resolve billing issues and perform billing adjustments if required.
Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
Document all actions provided to order taker via internal system.
Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
Meet Customer Experience (CE) target set by management.
Perform duties as and when assigned by the Superior.
Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met.
Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

Skills for Success:

Diploma in any discipline

Minimum of 1 year of experience in a customer service environment
Able to speak and write fluent English
Good customer service and effective communication skills
Ability to handle difficult calls and emails in a professional manner
Display initiative and willingness to learn
Able to manage multiple service requests with strict time limits on an ongoing basis
Familiar with MS Office

Rewards that Go Beyond

Hybrid work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Infrastructure Engineer Internship (min 5 months) (Singapore, Singapore)

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

You will have the opportunity to learn

How to design and implement network solutions and/or improve the efficiency of current networks.
How to install, configure and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
How to configure firewalls, routing and switching to maximise network efficiency and security.
How to maximise network performance through ongoing monitoring and troubleshooting.
How to arrange scheduled updates and investigate faults in the network.
How to work closely with the senior cloud engineers and cloud architects to identify and understand the different use cases for automation and devops.
How to deploy and operate commercial clouds; namely Azure, AWS, or GCP.
About automation skillsets such as Python, Ansible, Chef, Terraform.

The ideal profile should be/have:

Pursuing a Diploma/Bachelor’s degree in Computer Science/Computer Engineering/Information Technology/Information Systems, Electrical and Electronic Engineering or equivalent.
Possess a keen interest in Networks, Systems, Automation, Cloud, ITIL, Project Management and Digital Solutions.
Knowledge in IT Concepts (e.g. OSI/ITIL/ITSM).
Knowledge in programming algorithm & coding (e.g. Javascript, Python).
Knowledge in operating system (e.g. Linux/Microsoft).
Understanding on Fundamental Networking and IT Security.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

Engineer, MVO (Networks) (Singapore, Singapore)

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Support the daily operations of mobile charging systems to ensure accurate and reliable usage charging for all voice, SMS, data, and prepaid services.
Perform system health checks, troubleshoot issues, and analyse charging performance to maintain high system integrity.
Conduct call detail record verifications and system validation during upgrades and network changes.
Collaborate closely with vendors, planners, and IT/marketing teams to deliver new products and service features.
Participate in software patch testing, implementation, and acceptance verification to ensure service quality and smooth rollouts.
Lead or support charging-related projects, ensuring timely execution and effective cross-team coordination.
Document engineering test results, operational procedures, and standard operating plans (SOPs).
Contribute ideas to enhance automation and preventive operations — improving team efficiency and customer experience.
Provide technical insights to support new service trials and feasibility studies.
Occasionally work beyond regular hours for planned upgrades or service maintenance to minimize customer impact.

Skills for Success:

Bachelor’s Degree in Computer Engineering, Computer Science, Communications, or related field.
(Fresh graduates with strong technical aptitude are welcome to apply.)
Passion for mobile technologies (4G/5G/VoLTE) and eagerness to learn about carrier-grade telecom systems.
Strong problem-solving and analytical skills with a structured, methodical approach.
Team-oriented mindset with good communication, initiative, and ownership.
Familiarity or experience with UNIX/Linux platforms and scripting is an advantage.
Understanding of mobile network protocols (5G, LTE, UMTS, SMSC, Prepaid, GSM) is a plus.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Engineer, Compute Services (Virtualization) (Kuala Lumpur, Malaysia)

Be A Part of Something BIG!

This Senior Engineer, Compute Services will be responsible for the design, engineering, and operations of the on-premises private cloud platform, with a primary focus on Red Hat OpenShift Virtualization and Containerization and secondary expertise in VMware, Nutanix and HyperV. The role covers end-to-end ownership of virtualization and compute services, including architecture design, integration, automation, and lifecycle management.

He/ She will act as a Level 3 subject matter expert, providing advanced support for OpenShift, VMware, Nutanix, Hyper-V, and compute infrastructure.

Make an Impact by:

Design, implement, and maintain the infrastructures and automation covering on-premises Data Centres
Design and maintain Virtualization infrastructure in covering on-premises data centres, Openshift Virtualization, VMWare, Nutanix or HyperV.
Drive Process, Quality, Productivity, and Security improvements within the domain
Works with other technology groups in resolving production issues, including security related issues
Responsible for capacity planning of Compute infrastructure, including licensing and vendor support related engagements. Also includes obsolescence management
Work with Change Management to propose and implement changes, especially for patching and migrations.
Document and communicate Enterprise Infrastructure strategies and standards
Ensure solution compliance and integration with enterprise architecture and Infosec policy for Infrastructure and Security systems by reviewing and advising on new and existing Information Technology projects

Skills for Success:

Degree in computer science/ Information Technology, Industry certification, esp on CKA or RedHat Openshift, MS Azure, VMware (VCP/VCAP) , Nutanix and Microsoft Windows qualifications
8-10 years of experience working and familiar with corporate infra design, security hygiene and best practices, compute/storage infrastructure operations and experience in putting together infrastructure runbook covering the aspects above.
Strong hands-on expertise in Red Hat OpenShift Virtualization and Containerization, including cluster design, deployment, lifecycle management, and automation using Infrastructure-as-Code (Ansible, Terraform, scripting) to deliver scalable, secure, and high-performing on-prem cloud environments.
Experience in Virtualisation (VMware, Hyper-V, Nutanix), OS (RHEL, Windows), Compute/Storage (Dell EMC, IBM, UCS) and Hyper Converge (HCI) deployment.
Experience in maintaining Windows & Linux Operating systems, including security hardening, patching, and automation.
Experience in deploying large scale IT infrastructure.
Able to articulate well on proposed design to stakeholder.
Experience in dealing with vendors on technology and services

Your Career Growth Starts Here. Apply Now!

Assistant Store Manager, Coffs Harbour (Sydney, Australia)

As one of Australia’s top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.

We’re looking to bring on board a supportive, driven and people‑focused Assistant Store Manager to join our Coffs Harbour team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.

What you’ll do:

Lead by example, supporting your Store Manager to create a positive, high‑performance culture where your team feels motivated, included and confident to shine.
Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day‑to‑day support, helping them deliver exceptional customer experiences.
Help to maintain an energised, customer‑first environment that feels warm, welcoming and inspiring for both customers and your team.
Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

What you bring:

Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best.
Customer‑First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care.
Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies.
Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions‑focused when priorities shift or customer needs change.

What’s in it for you?

Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail partners.
Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
Build future‑ready skills through Optus U, with industry micro‑credentials created alongside La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

Not sure you meet every requirement? Don’t let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Senior Engineering Officer (Fiber) (Singapore, Singapore)

The Senior Engineering Officer - Fiber is responsible to take ownership, manage and supervise contractor on fibre splicing, fibre termination, fibre patching and fiber testing for all cable diversion works.

Make an Impact by:

To understand and follow all established operation procedures and engineering instructions.
To be proficient in the use of fiber equipment for fiber cable troubleshooting.
To be on standby and attend to fiber cable faults related to fiber diversion works.
To liaise with building management for the fiber cable diversion works.
Responsible for all fibre cable diversion works including those in conjunction with road diversion and major government agencies.
To liase with internal parties on fiber implementation issues.
To ensure the contractors follow safety procedure in accordance to the work health and safety act (WHSA) and to use appropriate safety equipment so as to complete the assigned job efficiently and safely.

Skills For Success:

Diploma/ Nitec/ Higher Nitec in Electronics Engineering/Telecommunications or in relevant field.
At least 1 year of working experience, however fresh graduates are welcome to apply.
Able to work during non-office hours on an occasional basis and be on 24 x 7 hours standby alert for ad-hoc faults.
Good working knowledge of PC applications such as MS Word, Excel, PowerPoint
Good communication skills, keen to learn and a team player

Technician (Singapore, Singapore)

Make an Impact by

Maintain hydraulic, diesel machineries and cable tanks.
Perform day to day maintenance activities such as oiling & greasing of machineries etc.
Operate cable hauler during cable transfer operations.
Lead or supervise other staff or laborer in the riggings or re-riggings for the cable transfer operations.
Supervise cable coiling during cable transfer operations.
Any other works as assigned by the Supervisor.
Occasional shift work required.

Skills for Success

At least GCE O/A Level or ITE in Mechanical or Electrical Engineering.
Training will be provided.
Have knowledge of hydraulic and diesel machineries.
Basic knowledge of welding and metal works.
A team worker and possess good communications skills
Enjoy hands-on manual and outdoor work/operations.
Able to climb height and lift heavy objects.

Your Career Growth Starts Here. Apply Now!

Network Specialist (Quantum Network) (Singapore, Singapore)

To support Singtel’s National Quantum Safe Network+ (NQSN+) products and services in all aspects of maintenance and operations

Handle regular preventive maintenance on the NQSN+.
Support the expansion, upgrades and rollouts of new network and systems infrastructure involving hardware such as routers, switches, firewalls, virtual machines, dockers, containers, network monitoring and management systems.
Support engineering teams on new product/ feature implementation, node deployment, and technical support matters.
Contribute to and assist with presales activities for RFPs, RFIs, and RFQs.
Responsible for troubleshooting and timely resolution of faults/issues within the scope of NQSN+.
Analyse NQSN+ performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
Prepare statistical reports on network and equipment performance.
Perform NQSN+ performance analysis.
Proactively engages Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.

Requirement

Singaporeans only (CAT 1 Security Clearance required)
A bachelor’s degree in electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution.
1 to 3 years’ experience in cloud or DevOps environments and systems operations.
Working knowledge of container technologies, orchestration tools (e.g., Kubernetes), and Linux-based operating systems.
Possess knowledge on routers, switches, and firewalls installation and upgrade procedures, e.g. Cisco, Juniper and Fortinet.
Some knowledge about Quantum Key Distribution and Encryption technologies.
Understanding of Internet routing protocols and technologies including TCP/IP.
Good analytical and trouble-shooting skills in technical fault isolation and rectification.
Able to document and investigate existing infrastructure for the benefit of maintaining and operating the environment, discovering possible security breaches or vulnerabilities or finding opportunities for improvement for optimal network performance.
Possess basic knowledge of office applications skills e.g. Excel, Visio, Word.
Manage principal vendors, providers, internal and external stakeholders.
Write and implement policies, guidelines and SOPs for managing the infrastructure.

Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

We are looking for an associate engineer to work in iLab to manage GPON broadband access projects, works closely with Engineering to implement, maintain and services supports in our growing network infrastructure. Review & certify user acceptance test (UAT) outcome for broadband CPEs to ensure product hardware & firmware quality meets test criteria before production implementation.

Make an Impact by:

Executing project & work closely with engineering on new RG and GPON project implementation to realise and ensure fault-free service roll-out to customers & network infrastructure.
Executing, managing UAT for new broadband devices firmware to meet test criteria thru using various test system via Security test tools, WiFi test tools, Network test tools & RPA automation system.
Manainge and lead GPON project as assigned by engineering, POC test activities and any new task as assigned by CPE engineering.
Executing, manage and liaise with vendors, engineering and operation teams on fault simulation investigation test requirement and problem analysis.
Developing new test cases to meet new growth requirement and enhance existing test plan.
Managing, maintaining, and enhancing lab servers including but not limited to security patches, OS update and renewal of SSL.
Managing lab GPON end-to-end system and RG automation project for new firmware UAT and monitor soak test progress throughout the product life cycle.
Any other tasks assigned by the manager

Skills for Success:

Good Diploma in Engineering / Computer Science or its equivalent from recognized institution.
Good understanding of the network OSI or TCP/IP model
Good to have experience in python, SQL and Tableau
Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
Detail-oriented with strong organizational skills

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Engineering Officer (Fibre Network Operations) (Singapore, Singapore)

We are looking for a committed and technically skilled Senior Engineering Officer (Fibre Network Operations) to join our team. In this role, you will be responsible for providing on-site support for fibre network operations, including the troubleshooting and rectification of fibre circuits. Key responsibilities include hands-on tasks such as fibre splicing, termination, patching, and testing—particularly in support of cable diversion projects

You will collaborate closely with stakeholders and external parties to ensure effective coordination and smooth project execution. Additionally, you will be required to remain on standby to respond to fibre cable faults related to diversion works, and to perform access fibre cable work in accordance with established operational procedures and engineering guidelines.

This role is critical in ensuring timely handover of fibre cable projects and addressing implementation issues efficiently.

Make an Impact by:

Provide on-site technical support for fibre network operations, including fault troubleshooting and circuit restoration.
Perform fibre splicing, termination, patching, and testing for all cable diversion-related work.
Coordinate and communicate effectively with stakeholders, vendors, and external partners.
Remain on standby to respond to fibre cable faults associated with diversion activities.
Execute access fibre cable work in assigned areas in compliance with operational standards and engineering instructions.
Support timely project handovers and assist stakeholders in achieving project deadlines.
Collaborate with internal teams to resolve implementation and deployment issues.
Operate fibre testing and diagnostic equipment to support maintenance and fault-finding efforts.
Assess on-site situations and recommend the most effective technical solutions to meet customer requirements.

Skills for Success:

1–2 years of relevant experience in fibre network operations or field support roles.
Strong time management skills and the ability to prioritize daily responsibilities effectively.
Excellent interpersonal and communication skills, with the ability to coordinate with internal stakeholders.
High level of attention to detail and commitment to delivering quality workmanship.
Self-motivated, able to work independently, and contribute effectively as part of a team.

Are you ready to say hello to BIG Possibilities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Manager, Product Development & Delivery (Singapore, Singapore)

Be a Part of Something BIG!

Are you ready to take charge of a dynamic role where you'll lead the way in shaping the future of insurance services? If you're passionate about innovation, collaboration, and driving impactful change, we want you on board!

At Financial & Lifestyle Services (FLS), a division of Customer Journeys Pte Ltd (CJPL), we're dedicated to revolutionizing the insurance landscape. We manage the product roadmap and delivery for two flagship services: Singtel Protect - General Insurance and Singtel Protect – Life Insurance. These services cater to Singtel Mobile and Broadband customers, offering a comprehensive range of insurance products to meet their diverse needs.

We are looking for Product Owner who will be responsible to co-lead the team that curates requirement, tasks prioritization, and project management alongside the Agile development team. Ensuring that the development of features and enhancements are optimal (considering all aspects of time, cost, and quality). And collaborating with cross-functional teams in the implementation of the end-to-end workflow to bring the service to launch.

Make an Impact by

Delivering end-to-end project plan that includes project scope, milestones, timeline, stakeholders’ management based on inputs and requirements from the Commercial, Technical, Operations and Marketing teams.
Secure internal and external resources required for project delivery, and if necessary, work with the Commercial team to recommend re-prioritisation of key feature delivery.
Engage project stakeholders on a regular basis to ensure timelines are met and milestones achieved.
Identify and manage key risks preemptively, analyse their potential impacts and escalate issues when necessary.
Manage relationship with the senior executives of both internal and external stakeholders, and to escalate issues for resolution in a timely manner.
Ensure timely project status update to management.
Responsible for the smooth handover of projects upon successful completion of BRT/User Trial to the operations team.

Skills for Success

Engineering or Computer Science degree from reputable university
More than 2 years of experience in project management.
Experienced in delivering at least one complex cross-organisational technical systems integration project.
Experienced in project management and mobile payment system
Exceptional attention to detail.
Strong analytical and problem-solving skills.
Excellent presentation and communication abilities.
Stakeholder management.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Director, AI, Data & Enterprise Architecture (Singapore, Singapore)

Be a Part of Something BIG!

The Senior AI Data and Enterprise Architect/Director is responsible for designing and governing the enterprise-wide architecture that enables trusted data, scalable analytics, and production-grade AI—including machine learning and generative AI— across the organization.

This role aligns business strategy, operating models, and technology platforms to deliver secure, compliant, and cost-effective solutions.

You will define target-state architectures, reference patterns, and roadmaps across data platforms, AI/ML lifecycle (MLOps/LLMOps), integration, security, and governance. You will partner with business leaders, product teams, engineering, security, and risk/compliance to ensure AI and data solutions are reliable, explainable, and aligned to enterprise standards.

Make An Impact By

Enterprise Architecture & Strategy

Lead end-to-end architecture for enterprise data and AI capabilities aligned to business strategy and measurable outcomes.
Produce target-state architectures, current-state assessments, and multiyear roadmaps spanning platforms, applications, integration, and operating model.
Define and maintain reference architectures, standards, and guardrails for data, analytics, AI/ML, GenAI, and integration patterns.
Facilitate architecture governance: design reviews, standards enforcement, exception handling, and technical decision records.

Modern Data Architecture

Architect scalable data solutions (e.g., Lakehouse/data warehouse, streaming/event ingestion, semantic/metrics layer).
Establish data modelling standards (conceptual/logical/physical), including domain-oriented data products and/or data mesh patterns as appropriate.
Design enterprise-grade metadata management, lineage, Catalog, data quality, MDM, and privacy controls.
Create patterns for real-time/near-real-time analytics, including event-driven architectures and streaming (e.g., Kafka/Kinesis/Pub Sub).

AI/ML & Generative AI Architecture

Define architecture for the full AI lifecycle: experimentation, training, deployment, monitoring, and continuous improvement.
Design MLOps/LLMOps frameworks for reproducibility, CI/CD, feature stores, model registries, drift monitoring, and automated evaluation.
Architect GenAI solutions (where relevant): RAG, vector search, orchestration, prompt/version management, safety filters, and model evaluation.
Establish patterns for model governance: approvals, auditability, explainability, bias testing, and model risk controls.

Data Science & Applied ML

Translate business problems into ML solutions (classification, ranking, nextbest- action, anomaly detection, forecasting, summarization).
Perform feature engineering for streaming and batch contexts (rolling metrics, aggregations, stateful features).
Train, evaluate, and tune models; define KPIs and acceptance criteria (latency, precision/recall, lift, business impact).
Develop and iterate on LLM and agent approaches:

Prompting and structured context design
Evaluation harnesses (offline + online)
Guardrails, grounding, and hallucination reduction

Design experimentation frameworks (A/B tests, shadow mode, canaries) and model monitoring strategies (drift, bias, stability).

Integration & Platform Architecture

Define integration patterns across enterprise systems (APIs, events, ETL/ELT, iPaaS) to enable reliable data and AI workflows.
Collaborate with application and infrastructure architects to align data/AI platforms with enterprise principles (observability, resiliency, cost controls).
Influence vendor selection and platform decisions; evaluate trade-offs across cloud services, open-source tooling, and commercial platforms.

Leadership & Collaboration

Act as a trusted advisor to executives and senior stakeholders—translating business goals into technical architecture and investment strategy.
Mentor architects and engineering teams; drive architecture consistency and capability maturity across the organization.
Lead cross-functional workshops (capability mapping, domain modelling, solution design, risk reviews).

Skills for Success

Bachelor’s degree in computer science, Engineering, Information Systems, or related field (Master’s preferred or equivalent experience).
10–12+ years of experience in enterprise architecture, data architecture, and/or platform architecture.
Proven experience designing and implementing modern data platforms (Lakehouse/warehouse, ingestion, transformation, governance).
Strong understanding of AI/ML deployment architectures, including MLOps concepts (CI/CD, monitoring, reproducibility, model registry).
Experience with cloud platforms (AWS/Azure/GCP) and cloud-native architecture (containers, Kubernetes, serverless, IaC).
Strong grasp of security, privacy, and governance principles for data and AI systems.
Ability to communicate complex architecture to technical and non-technical audiences and drive alignment across teams.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Pipeline and Cable Diversion Requests: Handle and manage diversion requests from government agencies and private developers.
Team Management: Oversee a pool of planners, ensuring projects are studied, quoted, implemented, and delivered on time.
Client Coordination: Provide accurate quotations to clients and ensure project execution after confirmation.
Projects Tracking: Monitor the status of ongoing projects to ensure timely completion and adherence to customer timelines.
Issue Resolution: Review and analyze site issues or constraints, providing effective solutions.
Budget Management: Manage the project’s spending to ensure financial control, including Capex and Opex management, and ensure timely billing to recover costs.
Material Forecasting: Provide material forecasts to the material management team to ensure sufficient supplies for project rollout.
Network Data Monitoring: Analyze network data, produce statistical reports, and proactively trigger pipe/cable capacity top-ups when needed.
Tender Sourcing and Contractor Management: Manage and participate in tender processes to source and select the right service contractors for various projects.
Network Inventory Management: Ensure the network inventory records are consistently up to date and accurately maintained.
Process Improvement: Lead initiatives to implement process automation, reducing manual work and improving both internal processes and the customer experience.
Documentation and Compliance: Assist in documenting new processes and procedures to enhance team efficiency and compliance with company standards.
Ad-Hoc Duties: Perform any other ad-hoc duties as assigned by supervisors.

Skills for Success:

Possess Bachleor in Engineering.
Proven experience in project management within pipeline or cable networks.
Good knowledge and experience on outside plant network.
Well verse with Fiber Technology,Access & Transmission Technology.
Strong leadership skills with the ability to manage and develop a team of planners.
Solid knowledge of project study, execution, and monitoring practices.

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Data Center Operations Engineer (Singapore, Singapore)

About Singtel Digital InfraCo – RE:AI

Be a Part of Something BIG!

As an Operations Engineer supporting Singtel’s GPU-as-a-Service (GPUaaS) platform, you will contribute to the implementation, integration, and day-to-day operations of data centre environments that enable customers’ AI and High-Performance Computing (HPC) workloads. The role involves exposure to both physical data centre operations and supporting software systems used in GPU-oriented facilities. This role offers opportunities to build and deepen expertise in advanced data centre technologies for AI and HPC environments within a dynamic and continuously evolving operational setting.

Responsibilities:

Data Centre Operations Management

Respond to, attend to, and escalate incidents based on defined criticality, impact, and service level agreements (SLAs).
Perform hands-on operations involving air-cooled and liquid-cooled systems, as well as electrical systems, within the data centre environment.
Participate actively in continuous improvement initiatives for operational processes, with consideration of GPU-oriented data centre requirements.
Coordinate and obtain necessary security clearances for visitors and vendors accessing the GPUaaS data centre.
Manage vendor activities and ensure compliance with Workplace Safety and Health (WSH) requirements and site regulations.
Participate in scheduled or on-call support outside standard working hours, including nights, weekends, and public holidays, as required.

Data Centre Facilities Management

Monitor data centre facilities and infrastructure across upstream and downstream systems (e.g. power, cooling, leakage detection, environmental controls).
Maintain and update data centre documentation, including preparation of operational and incident reports as required.
Coordinate with internal and external stakeholders to resolve technical and process-related issues within the GPUaaS data centre.
Ensure adherence to established Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Response Procedures (ERPs).
Apply knowledge of power and cooling requirements for air-cooled and liquid-cooled servers to support operational enhancements and capacity planning.
Coordinate maintenance activities and system shutdowns with stakeholders and vendors to ensure system reliability and availability.
Prepare monthly Facilities Management reports on overall data centre health and performance.
Identify potential workplace safety and health risks within the data centre environment.
Conduct visual inspections of servers and cooling distribution units.
Perform server troubleshooting in collaboration with remote engineering teams.

Requirements

Diploma in Mechanical Engineering, Electrical Engineering, Building Services, or a related discipline.
Broad understanding of data centre electrical and mechanical infrastructure, including fire safety systems, building management systems (BMS), equipment maintenance, and space planning.
Experience in maintaining and operating data centre equipment, with emphasis on electrical and mechanical systems.
Ability to work effectively both independently and as part of a team.
Organised, adaptable, and able to respond to changing operational requirements and schedules.
Demonstrated willingness to learn and develop skills in GPU-oriented and mission-critical data centre technologies.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Project Director, GPUaaS (Singapore, Singapore)

About Singtel Digital InfraCo – RE:AI

Be a Part of Something BIG!

As a Project Director, you will be responsible for leading, governing, and delivering end-to-end GPU- and AI-factory initiatives on Singtel’s GPU-as-a-Service (GPUaaS) platform. This includes overseeing the full project and service lifecycle—from initiation and design through build, integration, transition to operations, and steady-state service delivery—ensuring solutions are delivered with high quality, within approved scope, on schedule, and in full compliance with agreed processes, standards, security requirements, and customer service commitments.

You will also play a key role in supporting customer engagements and business growth by providing project delivery leadership, contributing to tender and pre-sales activities from a delivery and operational perspective, and ensuring that proposed GPUaaS solutions are feasible, scalable, and aligned with Singtel’s platform standards and service capabilities.

Make an Impact by

GPUaaS platform Project & Service Management

Review and govern the end-to-end project lifecycle (initiation, planning, execution, transition, security, confidentiality, clearance, to operations, and closure) for GPU-as-a-Service (GPUaaS) platform–based projects
Review and approve project schedules, quality plans, budgets, communication plans, and risk management plans for GPUaaS platform deployment and operations
Manage scope definition and resolve disputes that may impact scope, timeline, or cost, particularly in the context of GPUaaS capabilities, capacity, and SLA commitments
Manage end-to-end integration of project components across the GPUaaS platform stack, including hardware provisioning, GPU cluster build-out, software and platform installation, testing and validation, business process review and redesign, application enablement, workload migration, and data conversion
Manage project financials, ensuring accurate cost and revenue forecasting for GPUaaS platform delivery and ongoing service operations
Oversee project implementation with respect to timeline, budget, manpower, quality, and service readiness for GPUaaS consumption
Monitor and report project and service status to senior management and customers, including GPUaaS platform availability, capacity readiness, and operational KPIs
Manage resources and manpower to maximise productivity and efficiency of GPUaaS platform project execution and service operation
Lead the project and operations teams to ensure a smooth transition from GPUaaS platform build to steady-state operations, in accordance with customer requirements, service processes, and operational governance
Manage ongoing project-related operations and ensure GPUaaS service levels are maintained, without delays, service degradation, or security incidents.

Customer/Vendor/ Stakeholder Management

Manage contracts, vendors, and subcontractors
Effectively engage stakeholders and customers in project decisions and execution
Build long-term customer relationships by anticipating customer's needs
Lead escalation management and resolve complex commercial, technical, and delivery issues across customers, vendors, and internal stakeholders

Business Development

Proactively identify opportunities for further expansion or improvement of services delivered and liaise with Account Manager(s) for development of that opportunity
Participate in tender activities by providing project delivery–related guidance to proposal development, and by reviewing scope and risk considerations to support compliance with tender requirements
Support pre-sales activities from a technical and operational perspective, providing guidance to ensure proposed solutions or service enhancements are appropriately assessed in terms of feasibility, benefits, and cost

Skills for Success

Bachelor's Degree in Information Systems, Engineering, Project Management or relevant fields
Minimum 10 years of relevant work experience in project management or construction management with proven track records in data centre and AI infrastructure projects
Possess good leadership with great problem-solving skills
Possess excellent communication skills in English with attention to detail
Possess strong negotiation skills and interpersonal skills
Proven ability to lead cross-functional teams and manage multiple projects simultaneously
Proficient in project management tools
Professional project management certifications or equivalent will be an advantage
Experience in delivering large-scale projects based on GPU, AI, HPC, or Cloud infrastructure will be an advantage
Experience in tender- and contract-based projects within public sector or large enterprise environments will be an advantage

Desirable qualifications

Experience supporting and delivering AI and HPC workloads on GPU cluster or GPU cloud environments, with sufficient technical understanding to guide project decisions, assess delivery risks, and align customer use cases with platform capabilities
Practical familiarity with orchestration and workload management platforms such as Kubernetes or Slurm, enabling informed discussions on deployment models, operational impacts, and delivery sequencing
Working understanding of GPU cluster architectures, including GPU-to-GPU communications, sufficient to evaluate design options, performance considerations, and project trade-offs
Experience overseeing or coordinating proof-of-concept (POC), pilot, or trial deployments for enterprise or public-sector customers, including technical readiness validation and transition planning
Knowledge of security, compliance, and regulatory considerations applicable to GPUaaS or mission-critical infrastructure, enabling effective governance across project execution and operational handover
Experience contributing to RFP/RFO or tender-based engagements in enterprise or regulated environments, particularly in reviewing technical scope, delivery assumptions, risks, and dependencies

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Lead AI System & Infra Architect- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

We are seeking an experienced Lead AI Infrastructure Architect to design and oversee the enterprise wide AI infrastructure that supports model training, fine tuning, inference and agentic AI workloads. You will be responsible for shaping the overall architecture for on premise and cloud based AI services, including platform components, GPU infrastructure, container orchestration, networking, security and operational readiness.

This role requires deep expertise in AI system architecture, hands on familiarity with open source AI infrastructure components, and strong capability to translate AI and business requirements into scalable and secure platform designs. You will work closely with solution architects, AI engineers, platform teams, cyber and system security and cloud teams to ensure the organisation has a robust foundation for current and future AI capabilities.

Make an Impact by:

Lead the design of end to end AI infrastructure architecture covering on premise and cloud environments for model training, inference, RAG pipelines and agentic AI workloads.
Define the technical blueprint for AI platform services including container orchestration, data pathways, network topology, GPU clusters, storage and observability.
Architect and guide the setup of Red Hat OpenShift environments (or equivalent) for AI workloads including Ray, Kubeflow, MLflow, or similar distributed ML frameworks and experience with vLLM, other inference and serving engine.
Design and integrate cloud based AI infrastructure e.g. Azure, AWS or GCP), including compute, GPU architecture, networking, IAM and data access patterns.
Oversee infrastrucre capacity planning for GPU and CPU clusters, including utilisation monitoring, cost modelling and optimisation.
Lead design reviews for AI infrastructure proposals from platform teams and vendors to ensure compliance with enterprise architecture principles.
Work with networking teams to define connectivity requirements, zero trust boundaries, firewall rules, load balancing and traffic engineering for AI systems.
Collaborate with cyber and information security to ensure platform hardening, identity management, data protection and secure use of open source components.
Oversee observability and operational readiness for AI infrastructure including logging, metrics, tracing, GPU health, versioning and rollback strategy.
Support engineering teams by designing deployment patterns for Ray clusters, Kubeflow pipelines, fine tuning services, and high availability model serving.
Drive alignment across data platform, cloud engineering, DevSecOps and solution architects on the AI infrastructure roadmap and integration approach.
Advise leadership on new technologies, open source adoption, performance benchmarks and emerging AI infrastructure patterns.
Guide the migration of existing systems to modern AI platform architecture while ensuring performance and minimal operational disruption.
Define disaster recovery and business continuity strategy for AI platform components.
Ensure AI infrastructure designs support future scale, reliability, security and extensibility for enterprise use.
Run proof of concept studies to validate new infrastructure solutions, evaluate GPU stack performance and compare open source frameworks.

Skills for Success:

Bachelor or Master degree in Computer Science, Engineering, Information Systems or a related technical field.
Candidates with specialisation in infrastructure architecture, cloud platform or distributed systems are preferred.
More than 8 years of experience in infrastructure, on-premise and cloud architecture with strong exposure to distributed systems, container orchestration and AI platform design.
At least 3 years in a senior architect role designing large scale platforms or AI infrastructure.
Strong knowledge of AI infrastructure including model hosting, distributed inference, GPU clusters and LLM performance optimisation.
Hands on experience with Red Hat OpenShift (or equivalent) for container orchestration and AI workload deployment.
Familiarity with Ray, Kubeflow, MLflow, or similar distributed ML frameworks and experience with vLLM, other inference and serving engine.
Deep understanding of cloud computing architecture including compute, storage, networking, load balancing, autoscaling and IAM.
Strong understanding of network architecture including routing, security zones, firewall rules and service mesh patterns.
Experience designing secure API integration through MCP, API gateways or service mesh.
Strong capability in infrastructure as code, DevSecOps practices, CI and CD and automation frameworks.
Experience designing observability stack for AI infrastructure including logs, metrics, events and tracing.
Familiar with enterprise standards for data access, encryption, compliance and model safety controls.
Strong analytical and system thinking capability with the ability to simplify complex architecture for stakeholders.
Collaborative mindset and ability to work with cross functional teams across cloud, platform, cybersecurity and engineering.
Strong communication and documentation skills when presenting architecture decisions and design principles.
Ability to guide engineers, influence platform direction and provide clear technical leadership.
Passion to stay updated on AI infrastructure innovations and new open source technologies.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Director, Client Delivery (Brisbane, Australia)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Lead end‑to‑end service delivery across a major Enterprise & Government portfolio, ensuring outstanding client outcomes, profitability, and operational performance. You’ll oversee a high‑performing team of Client Delivery Directors/Managers and work across a complex matrix with Networks, Sales, Trustwave, NCS and operations teams to deliver seamless fulfilment, SLA performance, transformation programs and commercial results.

This role owns senior client engagement (including CxO level), drives cost efficiency and margin improvement, identifies in‑account growth opportunities, and leads delivery across projects, provisioning, engineering, and managed services.

What You’ll Do

Drive financial performance by handling OPEX within AOP budgets and ensuring revenue and margin delivery across a $200M+ portfolio, including licensing renewals and new carriage fulfilment.
Ensure exceptional client satisfaction by meeting all SLAs, achieving VOC and Delivery Management targets, and maintaining active CSIP, risk registers, and client sentiment programs.
Own end‑to‑end delivery outcomes across the portfolio, ensuring services are delivered to contracted obligations and client expectations from onboarding and transition through to BAU, acting as the senior escalation point and accountable delivery leader.
Lead and develop high‑performing teams by ensuring cross‑skilling, clear KPIs/PDRs, succession planning, and a strong capability uplift across Client Delivery leaders.
Strengthen service delivery excellence through strict compliance with contractual obligations, proactive SLA reporting, and continuous improvement of processes and templates.
Support business growth by promoting SIAM services in major deals and developing “go‑to‑market” collateral, business case templates, and scalable delivery governance frameworks.
Embed a success management mindset in delivery by driving adoption/enablement, surfacing actionable insights from performance data, and shaping recommendations that improve ROI and long‑term outcomes for customers.

What You Bring

Proven leadership experience in Client Delivery, with the capability to lead large, complex customer portfolios and cross‑functional teams.
Strong background across ICT, client delivery, and project management, with the ability to translate business needs into actionable delivery outcomes.
Excellent business acumen with a track record of leading commercial performance, contractual obligations, and customer expectations.
Sound understanding of contract management principles and the ability to drive compliance, negotiation, and risk mitigation.
Ability to work effectively in dynamic, fast‑paced ICT or Telco environments (technical background highly regarded).
Exceptional communication, stakeholder engagement and relationship‑building skills, with a customer‑first mindset.

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Application Test Engineer (Singapore, Singapore)

We are seeking an Application Engineer (Testing) who will be responsible to lead the testing of software/applications to ensure they function accordingly to specifications and clients' requirements to meet the business needs. The Application Engineer will conduct testing using preferred organizational practices & established processes contained in the Test Methodology to ensure test objective of the project is met.

What will you do?

Project Delivery

Understand and analyze testing requirements to prepare test plan, and test design
Advise project team on design consideration to facilitate meeting of requirements. Advise business analysts and/or customers on the testing requirements and test techniques
Prepare and ensure readiness of test bed and test environment to carry out the test execution
Execute test in accordance to the test design
Analyze test results and work with respective teams to resolve issues such as defect open and resolution rate, bottlenecks in performance and other defects
Prepare test report for submission
Provide regular test results updates
Recommend and use automated testing tools where appropriate
Manage test activities and ensure the planned test activities are completed as scheduled.

Self / Team / Organization Development

Adopt test standards and testing methodology
Create awareness; conduct training on test techniques, assists in implementation of test standards, consistent methodology, best practices and principles.
Share knowledge within or other NCS teams
Self-directed learning & development.

The ideal candidate should possess:

Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Typically 2 or more years of IT/Testing experience with knowledge of test methodology and various test tools
Familiar with testing methodologies, tools and techniques
Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards
Team player with strong communication and interpersonal skills
Self-motivator with a positive attitude and with high energy
Proficient in written and spoken English
Customer focused

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior Network Engineer, GPUaaS (Singapore, Singapore)

About Singtel Digital InfraCo – RE:AI

Be a Part of Something BIG!

Singtel’s state‑of‑the‑art GPU‑as‑a‑Service (GPUaaS) data centre networking infrastructure. You will support customers running AI and high‑performance computing (HPC) workloads on large‑scale distributed GPU clusters. This role offers opportunities to build and deepen expertise in AI data‑centre networking and HPC cloud platforms within a highly collaborative and performance‑driven environment.

Make an Impact By

Designing, developing, and operating high‑performance networking solutions for AI and GPU‑as‑a‑Service (GPUaaS) platforms.
Providing operational support for GPU infrastructure services to meet customer expectations within defined SLAs, including preventive measures to minimise downtime.
Collaborating on network security initiatives and implementing cybersecurity best practices aligned with industry standards and certifications.
Monitoring, troubleshooting, and enhancing network performance in GPUaaS platforms, including introducing automation to detect and resolve network issues.
Managing relationships and expectations with internal and external stakeholders.
Coordinating with cross‑functional teams to deliver network solutions efficiently and within agreed timelines.
Preparing and presenting technical reports, including network optimisation plans, outage reports, and SLA reports for management and customers.
Contributing to the design of tailored high‑performance network solutions for AI and GPU cloud computing environments.
Conducting high‑performance network benchmarking and staying informed on advancements in networking and GPU technologies.
Providing technical network support and guidance to users of GPU‑accelerated systems.
Participating in scheduled or on‑call support outside standard working hours, including nights, weekends, or public holidays, as required.

Skills for Success

Degree or equivalent qualification in Computer Science, Information Technology, Network Engineering, or a related discipline; relevant networking and Linux certifications are advantageous.
Experience deploying and troubleshooting advanced routing protocols and network architectures such as VXLAN, EVPN, and BGP.
Strong understanding of networking fundamentals including TCP/IP, VLANs, and subnetting.
Experience with network operating systems and platforms such as Cumulus, Arista, Ubuntu, Proxmox, and Red Hat.
Hands‑on experience with network monitoring, automation, and configuration tools (e.g. Zabbix, NetBox, Ansible, Python scripting, CI/CD pipelines).
Customer‑focused mindset with strong collaboration and stakeholder management skills.
Effective verbal, written, and presentation skills in English.
Strong analytical, problem‑solving skills and ability to work independently while contributing to team objectives.

Desirable Qualifications

Experience with Linux systems, hypervisors, storage technologies (e.g. NFS, object storage), and infrastructure‑as‑code practices.
Understanding of how AI and HPC workloads interact with high‑performance networking infrastructure.
System‑level experience with GPU‑accelerated networking environments.
Understanding of cloud architectures (IaaS, PaaS), GPU architecture, and NVIDIA GPU platforms.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Manager (Networks) (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

To lead and shape the Operations Support Team.
To track and manage Operations Expense (Opex) and Capital Expense (Capex).
To generate and analysis operation report and make recommendation for improvement.
To support Business to manage and provide excellent service to customers
To assist customer and Customer fronting Unit (CFU) in provision matters.

Skills for Success:

Degree in Computer Science / Engineering or equivalent.
1-3 Years of related working experience.
Knowledge in WAN technologies – Layer 1. (e.g.: Leased Line, Internet, Metro Ethernet, SD WAN, etc).

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Senior AI Software Developer (Kuala Lumpur, Malaysia)

Be a part of something BIG!

The Senior AI Software Developer shall be responsible for architecting, developing, and scaling AI-driven platforms—including MCP (Multi-Channel Platform) tools, agents, and backend services. The ideal candidate possesses deep technical expertise, strong architectural judgment, and the ability to mentor and guide other engineers.

Make an Impact by:

AI & MCP Development

Architect, design, and develop MCP tools, automation components, and backend services supporting enterprise-scale AI usage.
Design and implement AI-driven agents, orchestrators, and automation workflows aligned with Singtel’s strategic priorities.
Integrate AI/ML models—including LLMs, embeddings, retrieval systems—into production-grade applications.
Develop APIs, microservices, and system components with a focus on reliability, observability, and performance.

Architecture & Engineering

Own end-to-end solution design and technical patterns for AI systems.
Evaluate and recommend AI methodologies, architecture patterns, and optimisation approaches.
Ensure robust engineering practices across code quality, testing, CI/CD, and infrastructure.
Mentor junior and mid-level engineers, providing technical guidance and reviewing critical designs.

Collaboration & Delivery

Partner with product managers, data scientists, and engineering teams across time zones to translate business needs into scalable AI solutions.
Lead technical discussions, clarify complex requirements, and provide authoritative recommendations.
Collaborate with onshore teams in Singapore for feature planning, execution, and solution alignment.

Operations, Reliability & Security

Implement monitoring, tracing, metrics, and operational safeguards for AI systems.
Lead troubleshooting and root-cause analysis for complex, cross-service production issues.
Ensure compliance with Singtel’s cybersecurity, data governance, and regulatory standards.

Skills for Success:

Bachelor's Degree in Computer Science or Computer Engineering
At least 8-12 years of experience as software developer with strong knowledge in Python/ Node.js/ Java
Minimum of 2-4 years in AI/ Machine Learning development
Deep experience with cloud platforms (AWS/GCP/Azure) and proficient in Docker and Kubernetes
Experience leading complex system design and architecture with strong track record delivering distributed backend systems
Strong understanding of Large Language Models (LLM), embeddings, retrieval workflows, and AI integration patterns
Lead design reviews and guide engineering standards
Strong understanding of secure coding, API security, identity management, and data-handling best practices

Your Career Growth Starts Here. Apply Now!

Operations Manager, GPUaaS (Singapore, Singapore)

About Singtel Digital InfraCo – RE:AI

Be a Part of Something BIG!

Operations Manager, GPU Operations is responsible for leading the day-to-day operations of Singtel’s GPU-as-a-Service (GPUaaS) platform. This role ensures high levels of system availability, performance, security, and reliability across GPU infrastructure and supporting data centre operations.

The role serves as the primary operational interface with GPU infrastructure engineering teams, collaborating on platform upgrades, observability, security enhancements, and continuous operational improvements.

Make an Impact by

Acting as the overall coordinator and primary point of contact for end-to-end GPUaaS operations, including data centre operations and operational reporting.
Leading daily GPUaaS and data centre operations covering hardware, environmental controls, networking, security, and supporting software platforms.
Managing operations teams, vendors, and consultants during both normal operations and emergency situations.
Coordinating with internal teams and external partners to implement GPUaaS enhancements and data centre initiatives.
Implementing, validating, and continuously improving operational plans to ensure platform stability across GPU hardware, software, and data centre infrastructure (e.g. power and cooling).
Leading incident response and resolution for GPUaaS environments, including root cause analysis (RCA) and timely communication to customers and stakeholders.
Presenting operational status, risks, and improvement plans to senior management and relevant stakeholders.
Ensuring incidents are addressed or escalated in accordance with criticality, impact, and SLA/SLO requirements.
Building and leading a high-performing operations team, fostering collaboration, innovation, and continuous improvement.
Setting clear goals, mentoring team members, and supporting professional development.
Leading security incident management and enforcing security and compliance best practices within the GPUaaS environment.
Monitoring industry security trends and implementing measures to protect customer data and platform integrity.
Participating in scheduled or on-call support outside standard working hours as required.

Skills for Success

Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
Minimum of 8 years’ experience in data centre operations and management, including at least 3 years in a leadership or managerial role.
Strong knowledge of data centre infrastructure, including servers, networking, storage, physical security, and cybersecurity.
Experience with electrical and mechanical systems, maintenance, and facilities operations.
Proven people leadership and vendor management capabilities.
Strong organisational skills and adaptability to changing operational requirements.
Effective interpersonal, communication, and presentation skills.
Experience managing customer interactions and driving service quality improvements.

Desirable qualifications

Experienced in Linux and hypervisor administration for GPU infrastructure and GPUaaS.
Complex technical problem-solving with a proactive approach to system operation and optimization.
Knowledge of storage technologies and experience in capacity planning, troubleshooting, and data protection.
Experience in GPU and GPU infrastructure management, including configuration, monitoring, and performance
Experience with liquid cooling systems specific to GPU infrastructure operation and monitoring.
Understanding of GPU cluster architectures and operations, including GPU-based systems, collective communications (e.g. NCCL, RDMA), AI/HPC networking (e.g. InfiniBand), and containerized or orchestrated environments supporting AI and HPC workloads.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Staff Solution Architect (Singapore, Singapore)

Be a Part of Something BIG!

We are seeking a Staff Solution Architect to join our Software and Infrastructure team within the Enterprise Platforms product group. In this strategic role, you will lead the architecture, design, and deployment of enterprise-grade private cloud and edge cloud platforms, including Telco Edge Cloud and GPU Private Cloud services.

You will shape end-to-end solution blueprints, define integration and deployment patterns, and enable secure, scalable, and highly available customer workload onboarding across Singtel’s edge and cloud ecosystems. This role requires strong architectural leadership, deep technical expertise, and the ability to translate complex business and technical requirements into practical, production-ready designs.

You will collaborate closely with engineering, product, business, and enterprise architecture teams, as well as customers and partners, to support Singtel’s next-generation enterprise cloud offerings.

Key Responsibilities:

Lead the architecture, design, and deployment of private cloud, telco edge cloud, and GPU-enabled platforms.
Define solution architectures for enterprise customer applications and workloads, including trial and pilot deployments of 5G-enabled applications on private cloud environments.
Apply security-by-design, resilience, and high availability principles across all solution architectures.
Co-design and develop solutions with enterprise customers and partners, supporting customer trials, proof-of-concepts, and internal R&D initiatives.
Select and evaluate technology components across the infrastructure stack, ensuring alignment with architectural standards and roadmap objectives.
Design and guide the deployment of SaaS and PaaS workloads on private cloud platforms.
Promote adoption of the telco edge cloud and private cloud platforms across Singtel business units and group companies, and lead solution designs that effectively leverage these platforms.
Engage with customers and implementation partners to understand requirements and feedback, contributing to product improvements and roadmap planning.
Participate in technical partnership discussions, due diligence, and hands-on technical evaluations of partner technologies.

Skills for success:

Virtualisation & Cloud Platforms

Experience with enterprise hypervisors such as VMware ESXi, OpenStack, KVM, Nutanix, or equivalent technologies

Networking & Security

Knowledge of enterprise networking concepts including BGP, OSPF, VXLAN, and L2/L3 networking
Experience with switches and firewalls such as Fortinet, Cisco, Juniper, NVIDIA, or similar platforms
Understanding of micro-segmentation, network security, and fault-tolerant design

Infrastructure & Systems

Experience with rack-mounted, blade, and GPU-enabled servers
Knowledge of filesystems and storage technologies such as NFS, parallel file systems, or equivalent
Strong Linux operating system knowledge

Containers & Automation

Hands-on experience with Kubernetes or similar container orchestration platforms
Experience with infrastructure-as-code tools such as Terraform, Ansible, or equivalent
Familiarity with CI/CD systems such as Jenkins, Bitbucket Pipelines, GitHub Actions, or similar tools

Public Cloud

Hands-on experience with public cloud platforms such as AWS, Azure, or comparable hyperscale cloud providers

Experience & Competencies

Proven experience architecting, designing, and delivering complex, enterprise-grade private cloud or hybrid cloud platforms
Strong systems-level thinking, with the ability to translate architectural strategy into phased, minimum viable solutions
Deep understanding of cloud platform architectural principles, including SaaS, PaaS, multi-tenancy, infrastructure as code, and continuous availability
Experience working in agile or iterative delivery environments
Exposure to software development practices is an advantage
Strong written and verbal communication skills, with the ability to engage technical and non-technical stakeholders

Your Career Growth Starts Here. Apply Now!

Workplace Safety and Health Manager (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Support Business Units on their WSH policies, standards and requirements.
Assist to maintain WSH and ENV Management Systems (ISO 45001, bizSAFE STAR, ISO14001 etc.)
Conduct internal audit and coordinate external audits.
Assist to administer WSH for projects and daily operations.
Conduct investigation to workplace accident/incident, non-conformity or non-compliance.
Manage all WSH matters for appointed projects.
Consolidate and generate WSH Reports.
Conduct investigation to workplace accident/incident, non-conformity or non-compliance.
Conduct inspection and act as secretary for BU or project WSH Committee
Conduct safety induction training for contractors, staffs and customers.
Participate in Project Safety Coordination Meetings.
Participate in Planned Joint Inspection with customers
Assessed and review WSH for works to be carried out at premises.
Participate in meeting with contractors on WSH matters.
Maintain licensing and subscriptions of related projects.
Perform the role of FSM for assigned sites.
Any other duties/tasks and sites assigned by reporting officer.

Skills for Success:

Degree in Facilities Management/ Engineering.
7 years of related experience.
Required to travel to different sites
Able to handle different stakeholders' requests.

Rewards that Go Beyond:

Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior IT Support Executive (Singapore)

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Senior IT Support Executive, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner. The broad area of your job responsibilities will cover the following:

Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
Performed Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)

Ideal candidate should possess the following:

Min. 3 years experience in desktop support with knowledge in Microsoft Windows 10 and Microsoft Office 365
Clear Spoken & Written English.
Possess at least one (1) of the following certifications or their equivalent:
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Azure Administrator Associate; and
- Microsoft Certified: Azure Security Engineer Associate.
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managers

Retail Consultant, Busselton (Busselton, Australia)

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Busselton team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
Problem‑Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you?

$35 p/h + super + applicable loadings.
Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
Flexible rosters that work around the life you live outside of work.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Plan diversion of existing Singtel OSP infrastructure affected by third-party projects initiated by government agencies and developers (e.g., road widening, MRT construction, sewerage/drainage works, redevelopment/demolition for BTO and private buildings).
Develop diversion plans including replacement of underground pipelines and cables (fiber and copper) based on diversion requests and site constraints.
The works require engaging the Developer/Building owner/Consultant/Maincon for discussion of the proposed diversion.
Conduct site surveys with customers/consultants to assess affected infrastructure and proposed diversion routes.
Evaluate feasibility and identify risks related to:
- Pipeline diversion planning and cable proposals
- Site implementation challenges and constructability
Work with operations, contractors, engineering consultants, developers, and relevant authorities/service departments to resolve survey and implementation issues.
Engage developers/building owners/consultants to discuss and align on diversion proposals, requirements, timelines, and site constraints.
Coordinate internally with Operations/Contractors to ensure plans are released accurately and works are executed according to schedule.
Provide regular updates to customers and stakeholders on project status and timelines.
Prepare monthly reporting (e.g., OPE Dashboard) covering quotation issued, payments received and diversion work status and progress
Manage customer enquiries relating to diversion scope, schedule, progress, billing, and handover status.
Coordinate GIS system requirements based on users’ needs.
Perform any other duties as assigned by the Reporting Manager.

Skills for Success:

Diploma certification in Engineering preferable in Telecommunication or Info-communications Technology.
Preferably 1 to 2 years working experience.
Possession of a Class 3 driving license or owns a private vehicle would be an advantage.
Good working knowledge of PC applications such as MS Word, Excel, PowerPoint.
Good communication skills, tactful, keen to learn and a team player.
Able to cope and work in a fast-paced environment.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Project Executive, Proj(TS) Ldrship (Singapore, Singapore)

Overview

The Infrastructure Project Manager who will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. The incumbent is also responsible for projects resource scheduling, tracking, risk management and quality assurance.

What will you do?

Project Management

Lead, deliver and maintain projects within time, scope and cost
Ensure project delivery quality
Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost
Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
Manage project financials, ensuring project cost/ revenue forecast is done accurately
Oversee the implementation of the project with regard to schedules, budget, manpower and quality
Resolve project overrun issues
Track project progress and report to Senior Management and Customer
Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness

Customer/Vendor/ Stakeholder Management

Manage contracts and subcontractors
Effectively engaged stakeholders in project decisions and execution
Build long-term customer relationships by anticipating and exceeding customer’s expectation
Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Strong customer-service orientation

Team Management

Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions and delighting the customers
Plan for optimal use of resources across teams comprising of Project and Technical competencies
Manage performance review of team and maintain open communication with team for feedback on continuous improvement
Ensure high individual and staff billability

The ideal candidate should possess:

1.Technical Competency – WAN Migration Experience

Demonstrated experience in managing WAN migration activities.
Ability to coordinate with Internet Service Providers for timely WAN deployment.
Strong project tracking skills to ensure milestones and timelines are met.

2. Experience in Tech Refresh Environments

Proven capability in handling system setup in collaboration with customer counterparts.
Experience in planning and executing migration from legacy to new systems.
Ability to integrate new systems into existing infrastructures (e.g. GovTech DC/GCC/GDC/Axisnet) seamlessly.

3. Domain Knowledge and Process Awareness

While in-depth knowledge of GovTech practices is not mandatory, familiarity with relevant processes is advantageous.

This includes:

Submission of documentation (e.g., SRs, rack mount plans, cabling plans).

Coordination of TAF sessions for obtaining stakeholder approvals.

Understanding of system integration requirements related to operations (e.g., management tools, alerting systems, backup solutions), which requires coordination with existing operational teams.

4. Professional Attributes

The Project Manager must demonstrate a high level of professionalism, humility, and patience.
Must be able to effectively engage with stakeholders, listen actively to concerns, and facilitate collaborative, win-win outcomes across all parties—including the customer, internal teams, and external vendors.

5. Data Analysis & Visualization Competency

Proficient in Microsoft Excel (advanced functions, pivot tables, charts) for data manipulation and reporting.
Skilled in Microsoft Power BI for building dashboards, visualizing trends, and generating actionable insights.
Ability to interpret data to identify patterns, risks, and opportunities that inform project strategy and execution.

6. Agile & Kanban Project Tracking

Proficient in using Trello, Microsoft Planner, or Project for the Web to manage tasks, visualize workflows, and track deliverables.
Familiarity with Slack or Microsoft Teams for real-time communication and integration with project tracking tools.
Ability to adapt Kanban principles to infrastructure project environments for improved efficiency and stakeholder visibility.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior/Product Manager (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Product Strategy & Roadmap

Develop the product vision, strategy, and roadmap for 5G services (e.g., 5G Standalone, AI Edge Box, network slicing, API-based services).
Conduct market research to assess customer needs, competitor offerings, and emerging technologies.
Define product positioning, value propositions, and pricing strategies.

Product Development

Work with engineering, network teams, and vendors to translate business requirements into technical specifications.
Lead end-to-end product development from concept, design, trial, pilot, to launch.
Ensure 5G solutions meet performance, security, and compliance standards.

Go-to-Market Execution

Collaborate with Sales and Marketing to create GTM plans, sales kits, solution decks, demo scripts, and customer value stories.
Managing overall cost structure and pricing for the products listed in the 5G partner ecosystem.
Enable sales teams through training, workshops, and technical briefings.
Support key customer engagements, PoCs, tenders, and partnership discussions.

Product Lifecycle Management

Manage the entire product management lifecycle and include deep interaction with customers, internal sales, and Singtel product engineering teams.
Monitor product performance, adoption, customer experience, and financial KPIs.
Continuously optimize product features, pricing, and customer journeys.
Ensure billing, provisioning and fulfilment of 5G partner products.
Responsible to define and setup product lifecycle management processes (including internal day 0, day 1, day 2 processes).

Cross-Functional Collaboration

Align with Network Planning on 5G coverage, capacity, and capabilities.
Work with Legal, Finance, Procurement, and Operations for policies, contracts, SLAs, costing, and vendor onboarding.
Engage with ecosystem partners (cloud, IoT, device, application providers) to co-create 5G solutions.
Gather requirements from customers, sales and support and driving ongoing prioritization of product investments.

Skills for Success:

Candidate should hold a degree in relevant areas such as Engineering, Computer Science, or Economics.
5 or more years of experience in product management in enterprise mobile products or cloud products.
Experience in cloud technologies (especially in IaaS and PaaS technology stack).
Basic understanding of mobile technologies is preferred.
Demonstrable experience in creating service offering for cloud service providers will be an advantage.
Knowledge in finance, business cases, P&L, and forecasting.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Manager, Business Management (Singapore, Singapore)

Be a Part of Something BIG!

Be the key liaison manager and think-tank of the assigned regional associates with good macro knowledge and understanding of the geography of the associates.
Portfolio management of the assigned regional associates at strategic and operational level by reviewing business proposals and putting forth insights and recommendation for next best course of actions
Support, bridge and/or reconcile strategic shareholders’ matters and drive good relationships with local shareholder partners and other key stakeholders. Assist to strengthen relationships with key influencers, potential business partners and government agencies
Review, analyse and acquire good understanding of the business, industry, regulatory trends and developments of the assigned regional associates to provide the board representatives with guidance, analysis and insights to ensure alignment with Singtel’s strategic objectives
Drive market intelligence and competitor’s analysis of relevant markets and other adjacent business verticals such as data centre, digital solutions, payments bank etc
Support the operational requirements of assigned regional associates, including briefings and logistical support to board representatives for all board and sub-committee meetings, e.g. Audit Committee, HR Committee etc
Monitor and analyse business and financial performance of regional associates. Regular cadence with Singtel C-suites for performance update including:

1. Financial reporting - Monthly and quarterly financial reporting
2. Financial forecast and budgeting - Periodic financial forecasts and trending, outer year projections and annual operating plan (AOP) budgeting
3. Operational performance reporting - Tracking and analysis of key operational metrics and progress towards targets
4. Performance benchmarking with industry and other regional associates

Support and collaborate with Singtel Group Finance for group reporting, financial planning & analysis and accounting issue resolution
Cross-functional collaboration with internal teams (e.g. M&A, Group Legal, Group Tax, Group Treasury etc) and external advisors (e.g. investment bankers, consultants etc) to review financial models, valuations, M&A transactions and conduct due diligence or business reviews as and when required
Support and drive value creation initiatives (e.g. strategic project for value unlocking, new business ventures to establish collaborations across group entities, identify growth opportunities etc)
Liaise with corporate secretary to spearhead corporate affairs of investment holding company of the assigned regional associates including compliance and control, administrative support etc

Skills for Success

Bachelor’s degree in business / finance / accounting / economics or related quantitative disciplines
Min 3 years working experience in regional business and/or financial planning and analysis functions
Highly analytical and sensitive to numbers
Excellent communication and interpersonal skills, with the ability to build good rapport and collaborative working relationships with all levels of staff within and outside of Singtel
A strong team player and ability to exercise flexibility in a fast-paced environment
Well-organised and meticulous
Prior knowledge of business valuation or financial modelling is a plus

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Loyalty Programme Executive #GRIT (Singapore, Singapore)

Be a Part of Something BIG!

This is your chance to breathe new life into Singtel’s SME loyalty programme and help build loyalty experiences that celebrate every customer’s journey. You’ll gain real responsibility, work with exciting partners like UOB and yuu Rewards and get exposure to AI‑powered personalisation initiatives that are shaping the future of loyalty. If you’re ready to bring fresh ideas and make a real impact, this is the place to start.

Revitalise and grow Singtel’s established SME loyalty programme, Taste of Red, by introducing new engagement strategies, customer journeys, and loyalty mechanics.
Bring fresh ideas and a new perspective to make SME loyalty more relevant and exciting for Singtel customers.
Help grow the milestone recognition programme, planning and executing special recognitions that celebrate customer loyalty and deepen engagement.
Collaborate with key partners like UOB and yuu Rewards to launch joint campaigns, integrate loyalty benefits, and create unique experiences for Singtel customers.
Be part of Singtel’s AI-driven transformation by contributing to personalisation initiatives that connect the loyalty programme to the central decisioning engine and deliver smarter, more relevant experiences.
See your ideas come to life and make a real impact on how Singtel customers experience loyalty and engagement.
Learn how to grow and revitalise an existing loyalty programme, gaining hands-on experience in loyalty strategy, customer journey design, and engagement mechanics
Cultivate skills in customer loyalty, data-driven personalisation, and partnership management, including exposure to AI‑enabled decisioning and next‑best‑offer/next‑best‑action thinking.

Make an Impact by

SME Loyalty Programme Growth

Lead the evolution of Taste of Red by designing engagement strategies, customer journeys, and loyalty mechanics that foster long-term relationships with SME customers.
Bring fresh ideas and perspectives to make the programme more relevant and exciting for SME customers.

Milestone Recognition Expansion

Help grow and implement milestone recognition programmes that celebrate customer loyalty and reinforce long-term engagement.
Communicate and celebrate milestone recognition to drive engagement and retention.

AI‑Enabled Personalisation and Decisioning

Work with the various teams to support the rollout of AI‑driven personalisation, connecting the SME and consumer loyalty programmes to Singtel’s central decisioning engine.
Help translate customer insights and data signals into meaningful personalised journeys, offers, and milestone moments within the app and other channels.
Contribute ideas on how AI and automation can enhance milestone recognition and ongoing loyalty engagement

Partnership Collaboration

Work closely with partners like UOB and yuu Rewards to co-create campaigns, integrate loyalty benefits, and deliver unique loyalty experiences for Singtel customers.
Support joint marketing initiatives and operational coordination with partner teams.

Cross-Functional Execution

Collaborate with internal teams, including marketing, digital, and CRM, to deliver seamless, connected loyalty experiences for both SMEs and consumers.
Track and report on loyalty metrics such as retention, engagement, and customer satisfaction to continuously improve the programme.

Skills for Success

Fresh graduates from University or Polytechnic, with a passion for business, marketing, or digital experiences.
Eager to learn, take initiative, and bring new ideas to an established programme.
Comfortable with data, digital tools, and teamwork, and excited to grow both SME loyalty and milestone recognition, and AI‑driven personalisation for Singtel customers.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Associate Director, Software Engineering (Singapore, Singapore)

Be a Part of Something BIG!

We are seeking a highly accomplished and results-oriented Associate Director of Engineering to lead the end-to-end development, strategy, and operations of our critical application portfolio. This portfolio spans our customer-facing products (Cast.sg, Insurance Application, Regional Rewards) and our foundational backend systems (Open Platform). The ideal candidate will be a technical leader, strategic thinker, and exceptional people manager, capable of scaling teams, modernizing architecture, and driving execution across a complex multi-application environment.

Make an Impact by:

Technical Strategy & Architecture
- Define and drive the technical roadmap and architectural vision for the entire application ecosystem (Customer-facing and Platform).
- Ensure the applications are built for scalability, high availability, security, and performance on the AWS cloud infrastructure.
- Lead the adoption of best-in-class engineering practices, including CI/CD, Observability, and automated testing.
- Deep expertise in the core tech stack: Java, React, Next.js, AWS, PostgreSQL, and SQL.

Engineering Leadership & Management
- Directly manage, mentor, and coach multiple engineering teams and Senior Engineering Managers, fostering a culture of technical excellence, accountability, and continuous improvement.
- Oversee the entire Software Development Lifecycle (SDLC), ensuring timely, high-quality, and predictable delivery of features and projects.
- Drive talent acquisition, retention, and performance management for the engineering department.

Strategic Relationship Management (Vendor & Stakeholder)
- Vendor Management:
  - Own the strategic relationship and performance of key technology and outsourcing partners, including negotiating and managing Service Level Agreements (SLAs) and contractual deliverables.
  - Conduct thorough vendor due diligence and risk assessments to ensure external partners align with our security, compliance, and long-term technical strategy.
  - Drive cost optimization and value extraction from vendor contracts for core services (e.g., AWS spend, proprietary platform licenses).
- Stakeholder Management:
  - Act as the primary technical interface for executive leadership, Product Management, Finance, and regional business heads.
  - Map, prioritize, and manage competing expectations across the application portfolio (Open Platform vs. Cast.sg vs. Insurance).
  - Ensure clear, concise, and timely communication of technical risks, progress, and strategic decisions, translating technical concepts into business impact.
- Portfolio Oversight
  - Open Platform: Strategically evolve the core services and APIs that power all consumer applications, ensuring robustness and ease of integration.
  - Customer-Facing Applications (Cast.sg, Insurance, Regional Rewards): Direct the teams responsible for the front-end user experience, feature development, and integration with regional partner systems.

Skills for Success:

Minimum of 10+ years of progressive experience in software engineering, with at least 5+ years in an Engineering Leadership role.
Proven track record of managing and scaling engineering teams.
Demonstrable success in strategic vendor and external partner management, including contract negotiation and performance monitoring.
Deep, hands-on understanding of our core technology stack: Java, modern JavaScript frameworks (React/Next.js), microservices, and relational databases (PostgreSQL/SQL).
Extensive experience designing, deploying, and operating applications in AWS (e.g., ECS, Lambda, RDS, S3).
Demonstrated expertise in the full Software Development Lifecycle (SDLC), including Agile/Scrum methodologies.
Strong verbal and written communication skills, capable of presenting complex technical strategies to executive and non-technical audiences.1

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Associate Engineer (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Provisioning and testing of the services
Troubleshooting to resolve complaints or faults related to the services mentioned in Section A, through the use of in-built or external IP-enabled tools.
Liaise with internal and external parties so that customer complaints can be resolved.
Manage, administer and configure cyber security controls and services in Firewall, IP equipment (routers, switches, SBC, etc) and servers.
Test, verify & implement software patches and upgrades.
Planning and resource allocation of system to make sure key metrics of system resources are not exceeded.
Improve and enhance on existing processes via automation or RPA
Rotate on weekly 24x7 standby support on a monthly basis

Skills for Success:

Diploma in Engineering, Information Technology, Telecommunications, or a related field
Minimum 3 years of relevant experience in Telco or networking
Working experience in TCP/IP networking, SS7/SIP protocol, SQL, Linu
Good communication skills and able to work as a tea

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Systems Planning Intern (Singapore, Singapore)

Make an Impact by:

Design and document device use cases relevant to network and security infrastructure.
Explore our Elastic Stack-based platform to uncover insights in ingested network and service data.
Build, refine, and maintain dashboards for network and security management.
Analyze and interpret data from multiple sources (CPLUS and MegaPOP, STIX, SingNet, etc.) to support operational decisions.
Collaborate with teams to identify opportunities where data analytics can optimize network and security operations.

Skills for Success:

Pursuing or recently completed a degree in Computer Science, Information Systems, Data Science, or a related field
Strong understanding of Data Analysis and Data Management principles.
Familiarity with Large Language Models (LLMs) and how they can be applied in information systems.
Background or coursework in Information Systems Management.
Understanding of Network and Security Infrastructure Management.
Experience or coursework in using the Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) for data handling and visualization is strongly preferred.
Ability to translate complex technical concepts into actionable business insights.
Analytical mindset with attention to detail.
Strong communication and documentation skills.
Self-motivated, eager to explore and learn new technologies.

Associate Engineer (Network) (Singapore, Singapore)

Perform maintenance work on transmission networks / equipment, including SDH / DWDM / ASON / CE etc, supporting international voice and data services.
Support on-site network / equipment installation and commissioning testing of the terrestrial network as a whole (at various data gateways and cable stations)
Perform pre-service testing (on-site or remotely) and implementation of transmission links / bearers, including C-plus and bilateral bearers at 2M, 45M, STM1 or higher, for international voice and data services.
Install, implement and maintain grooming trunks to Domestic Network from ILC gateway nodes.
Install, implement and maintain interconnection trunks between equipment in Cable Station & ILC Gateway and Domestic Networks.
Attend to and rectify faults pertaining to terrestrial network and its associated equipment.
Liaise with other departments in SingTel, overseas telecommunication administrations including SingTel Global Office, to investigate and isolate faults.
Follow-up with vendors to investigate faults related to systems and its associated equipment.
Maintain equipment store, equipment spare parts records and equipment asset.
Perform installation, acceptance testing and commissioning of new network and its associated equipment and management systems
Updating and maintaining equipment and network / circuit records.
Monitor equipment / systems performance and prepare statistical reports for equipment /system performance degradation analysis.
Work closely with respective Engineering Teams on the Equipment/System User Acceptance Testing before live implementation for Network Upgrade, New Products Testing/ New platform development Projects etc
Perform advanced level of troubleshooting using network management tools, and ensure unresolved cases are escalated to the vendor for investigation and follow up. Provide RFO to respective customer fronting teams to update customer of the resolution.
Work closely with different resolver teams to ensure service is restored at the shortest possible time
Perform any other duties (consultation related activities, escalation etc) as a transmission subject matter expert

Skills for success:

Minimum qualification of IT Diploma in Electronics, Telecommunication or Computer Science
Relevant working experience in in the areas of Technical Operations and/or Service Delivery in a Large Enterprise or a Service Provider.

Possess Hands-on experience in WAN and LAN. Good Working Knowledge of various transmission technologies such as SDH/SONET, EoSDH, DWDM or OTN.

Able to be re-called, as and when necessary, during off duty hours to attend to network / system faults and service restoration.

ITIL Foundation. Good understanding of Change, Incident & Problem management.
Enthusiastic and passionate about innovation, exploring new ways of doing things to improve process and customer service.
Team worker, good interpersonal and communications skills.
Must be customer focus.

Syscon Operator, Autonomous & Wireless Network (Singapore, Singapore)

As a Syscon Operation, works in a 24/7 Network Operations Centre (NOC) to monitor, maintain, and support mission-critical network and system operations. The role is responsible for fault detection and resolution, configuration changes, system administration, performance tracking, and enforcing network security. It includes coordination with maintenance agencies, handling user queries, preparing reports, supporting major events, and managing end-user equipment. The operator provides Level 1 application support and escalates issues when necessary. This role requires strong teamwork, the ability to perform rotating shift work, and resilience under pressure, with experience in network, system, security, or data centre operations being an advantage.

What will you do?

Fault Management

Monitor and respond to network fault alarms
Identify and troubleshoot network failures
Escalate unresolved issues to the Maintenance Agency (MA)
Liaise with MA for fault isolation and rectification
Provide interim updates to users
Document faults and resolution actions
Perform daily system health checks
Conduct preventive maintenance on sub-systems and equipment

Configuration Management

Perform network reconfiguration for operational changes
Configure new services that do not require hardware changes

Administration & User Communication

Handle calls from end-users for fault reporting and consultation
Inform users about outages, maintenance, testing, and password changes
Coordinate access with building owners
Provide monthly system status updates and ad-hoc reports

Performance Management

Collect, compile, and analyse network performance statistics
Track sub-system performance and MA’s response/turnaround times

Security Management

Monitor systems for unauthorised access and investigate incidents
Desensitise system terminal equipment
Reload terminal software
Assist in tracking lost user terminals

General Support

Assist with log retrieval
Support onsite monitoring during major events
Help report and terminate services for missing end-user terminals

User Equipment (UE) Management

Verify failures in reported equipment
Ensure data removal and proper software/content management
Update or restore firmware and software
Perform remote wipe on faulty equipment
Consolidate and update repaired equipment before returning to users

Application Management

Provide Level 1 software and application troubleshooting
Escalate issues to application vendors for Level 2 support

General

Required to perform 12 hours rotating shift work in teams, for 7 days a week and 24 hours a day, inclusive of Sundays and Public Holidays. Standby duties are also required.
Required to work on users’ site(s).

The ideal candidate should possess:

Strong knowledge in network operations, fault management, and system monitoring
Experience working in a 24/7 NOC or control centre environment
Ability to troubleshoot network, system, and security issues effectively
Good communication skills and the ability to liaise with internal and external stakeholders
Ability to work under pressure during outages or emergencies
Team player with strong problem-solving skills
Knowledge in networking such as L2/L3 switches, network design, CCNA, CCNP (Good to have)
Knowledge in systems such as VMware, Nutanix, MS AD, MS servers, tape backup, Hyper-V (Good to have)
Knowledge in security tools and frameworks such as Cisco, VPN, Symantec, RSA, CA, Palo Alto, IM8, ISM, CISSP (Good to have)
Familiarity with DC operations including Splunk, SolarWinds, and operational processes (Good to have)

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Solution Designer, Finance (Kuala Lumpur, Malaysia)

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

We are seeking for a Senior Solution Designer (Finance) candidate who will be responsible for the overall strategy, governance, and evolution of financial systems (mainly SAP S4HANA and others) across the Singtel group, ensuring these systems are secure, well-managed by third-party vendors, and consistently adhere to industry best practices. The role requires close collaboration with Finance business stakeholders to understand requirements and deliver solutions that meet business needs and add tangible value. The candidate will oversee project delivery and drive continuous improvement initiatives, ensuring systems and processes are scalable, flexible, and capable of supporting future business growth. Additionally, the role involves governing the architecture and design, formalising standards, and proactively optimising processes to maintain operational excellence and best-in-class capabilities.

The SAP S4HANA modules in scope are mainly SAP FICO (CO-PA, CCA, PCA, PS, AP, AR, AM, GL, RE-FX, SL) and SAP BPC. Non-SAP applications include Sungard AvantGard Treasury.

Make an Impact by:

Domain Ownership: Establish and oversee a balanced IT project portfolio that meets business objectives and align the strategic plans of both IT and the business. Develop and align a 3-year roadmap for the Singtel group’s financial systems with the business’ strategy. Approve all changes and projects in the financial systems. Ensure that systems, solutions, services, processes are aligned.
Client Facing: Establish regular meetings with stakeholders to build up trust, increase collaboration, and IT presence in the eyes of the stakeholders. Provide consultation to business to mature business ideas or provide expert recommendations to stimulate business needs.
Project Ownership: Deliver projects with clearly defined and measurable benefits to the business. Deliver projects on time, in scope, and below budget.
Operational Excellence: Ensure that systems and services are running according to agreed SLAs. Constantly deliver improvement initiatives that add value to both IT and the business.
Team Management: Manage outsourced Application Managed Services (AMS) resources to ensure they deliver the expected L2 support to end users.

Skills for Success:

Bachelor's degree or higher in Computer Science, IT or any relevant fields.
At least 6 years of hands-on experience with core SAP FICO modules, including Accounts Payable (AP) especially on banking related interfaces, Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Project Systems (PS), and Credit Management.
Experience in InvoiceNOW, and other tax or legal solutions is a bonus
Strong project management capabilities to lead and deliver complex initiatives are required.
Minimum 2 years of experience managing SAP teams (e.g., AMS teams) is highly advantageous.
Proven experience in S/4HANA implementation, ideally with prior roles in leading consulting firms.
Excellent communication skills to convey complex technical concepts clearly to non-technical stakeholders.
Strong collaboration skills to work effectively with cross-functional teams, including technical consultants, functional consultants, and business users, ensuring successful solution delivery.

Join us on our mission to continue defining the future of financial services. Apply now!

Associate Engineer, TAC, Maintenance (Networks) (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by

Answer SingTel IPVPN and MS support calls within the targeted Service Level
Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email
Log reported faults into ticketing system
Provide helpdesk support for general services
Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
Manage proactive monitoring service within the targeted Service Level
Provide timely updates to customers on the status of outstanding issues within targeted Service Level
Manage customers fault enquires and provide quality assistance
Manage incident ticket queue within target defined
Support team KPI to meet Time to Restore
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Provide escalation to relevant party on prolong outages.
Manage email within the targeted Service Level
Manage customers special requirements and processes
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Review and improve operational processes to enable operations staff to operate effectively

Skills for Success:

Min qualification ITE/Diploma in Mechanical Engineering / Electrical engineering or equivalent.
Have a passion for customer service and possess excellent customer handling skills.
Highly motivated and able to work independently under pressure.
Good communication and written skills in English or Bilingual preferred.
Good in report writing and presentation skill.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Lead Consultant (Singapore, Singapore)

Make an impact by:
Provide 24x7 standby support, ensuring high availability and performance of cloud-based infrastructure through proactive monitoring and maintenance. Manage Level 2/3 incidents, including high-severity escalations, root cause analysis, and end-to-end incident resolution. Execute configuration, problem, and change management (CR/MACD) for vSBC and network components, including hardware/firmware upgrades and security remediation. Collaborate with vendors and ecosystem partners on platform upgrades, patches, VAPT activities, and escalations, while delivering monthly service reports to drive continuous improvement.

Strong investigative, problem-solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall
Perform regular monitoring and maintenance of the cloud-based infrastructure to ensure optimal performance and availability
Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
Hardware/Firmware upgrade/update due to bugs/vulnerabilities
Manage & support yearly VAPT
Work with Ecosystem partners for platform upgrade or patches
Analyse all incidents logged and advise/recommend short term/long term fix
Good Team player
Manage 3rd party vendors/partners for the delivery and installation of hardware.

Skills for Success:

Degree in Engineering, Telecommunication, IT discipline
Preferably with at least 5 years’ experience in Telecommunication / Network Infrastructure Support
Professional certifications in Ribbon SBC
Professional certifications in Contact Center
CCNA

DevOps Engineer, GPUaaS (Singapore, Singapore)

About Singtel Digital InfraCo – RE:AI

Be a Part of Something BIG!

As an DevOps Engineer for SingTel’s GPU-as-a-Service (GPUaaS), you will help in implementing processes and integration of operations to advance customer’s AI and HPC capabilities. You will be exposed to both physical data center implementation and software solutions in a Singtel GPU-as-a-Service (GPUaaS). This position requires a forward-thinking individual who thrives in dynamic environments and is committed to driving continuous improvement in GPU for AI and HPC environments. This role is suitable for professionals looking to develop their expertise in DevOps and AI/HPC cloud platforms.

Responsibilities

Design, deploy and support large-scale, distribute GPU clusters for AI and ML workloads.
Manage and automate provisioning of GPU resources in both on-prem and cloud platforms.
Design, implement and manage CI/CD pipelines for AI models and GPU-accelerated applications.
Monitor cluster usage, health, performance and availability.
Improve infrastructure provisioning, management, and monitoring through automation.
Troubleshoot compute resource system level issues such as Slurm, Kubernetes, GPU drivers, CUDA, IB networking.
Optimize system parameters (e.g., OS, drivers, networking, library) for AI workload performance.
Conduct GPU cluster benchmark and keeping up with the latest advancements in GPU technology.
Set up monitoring and logging for GPU resources using Zabbix, Prometheus, NVIDIA DCGM and other tools.
Implement security best-practices for multi-tenant GPU-as-a-Service (GPUaaS) environment.
Collaborate with software and administrator to to streamline workflows and improve collaboration.
Providing technical support and guidance to users of GPU-accelerated systems.
Work with senior DevOps engineer to identify bottlenecks and improve development and operational processes for AI and HPC GPU cloud.
Learning to solve problems in high-performance distributed computation for AI and HPC GPU cloud computing.
Participate in rotational or scheduled shift work as required to support platform operations.

Requirements

Bachelor’s degree in Computer Science/Engineering, Information Technology, Systems Engineering, or a related field.
Strong Linux system administration skills in Ubuntu/CentOS/Rocky Linux, etc.
Experience with DevOps tools such as Jenkins, Kubernetes, Ansible and Terraform.
Solid understanding of DevOps practices, including CI/CD, automation, and monitoring.
Proficiency in scripting languages (e.g., Python, Bash).
Experience in implementing monitoring solutions such as Zabbix, Prometheus.
Familiarity with AI frameworks such as TensorFlow, PyTorch.
Understanding of cloud architectures (IaaS, PaaS), GPU architecture and NVIDIA GPUs.
Strong verbal, written, and presentation skills in English.
Team player with experience in cross-functional coordination.
Strong technical problem solving and analytical skills for system optimization.

Desirable qualifications

Understanding of how collective communications (MPI, RDMA, and NCCL) works, as well as an understanding of GPU specific aceleration works on GPU cluster.
Knowledge of DevOps/ML Ops technologies in GPU cluster such as Docker/containers, Kubernetes, data center deployments
Familiarity with Slurm or other HPC workload managers to manage GPU clusters.
Understanding of AI & HPC networking technologies such as InfiniBand, RoCE, DPUs.
System-level experience specifically GPU-based systems (NVIDIA GPU and SDKs)

Understanding how AI and HPC workloads interact with both GPU HW and SW infrastructure.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Retail Consultant, Garden City (Mount Gravatt, Australia)

We’re searching for positive, customer‑focused Retail Service Consultant to join our Garden City team in a Part-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

Your day to day:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Manager, M & E (Singapore, Singapore)

What will you do?

Responsible for the delivery of efficient and cost-effective facility management and to NCS’s property portfolio
To supervise and lead the outsourced service providers to ensure day to day facilities management, maintenance of systems, service and the processes are consistently kept at high standard to support our operational requirements.
Responsible for the performance of the team and delivery of KPIs.
Plan, Support and execute comprehensive facility management programs for all M & E systems and services of the buildings
Implement preventive and/or predictive maintenance program for all M & E systems and all its related works to ensure availability of services at optimum function at all times.
Responsible for the administration of all contractual obligations for maintenance contracts including but not limited to facilities management, BMS/BAS, generator sets, replacement and improvement work, etc.
Review of contracts specifications to ensure cost effectiveness and competitiveness.
Plan, conduct, supervise and carry out inspections and follow up on replacement and/or rectification works thereafter.
Develop and maintain good partnership with stakeholders, contractors and/or vendors.
Facilitate and ensure contractors/vendors complete the repair, maintenance and /or upgrading work within required timeline and standards.
Identify and troubleshoot problems with proposed solutions on all facilities issues as it arises.
Prepare and manage budget (OPEX & CAPEX) for M & E systems.
Develop and implement response plans for emergency situation relating to property management.
To adhere with the Standard Operation procedure and to make recommendation for improvement on workflow or processes.
Liaise with authorities relating to building statutory requirements and ensure compliance to all legislation e.g fire safety, occupational safety and health, etc.
Carry out investigation and recommend preventive measures on reported cases of service breakdown, accidents, fire incidents and other irregularities
To work with WSH managers / principal house supervisors in the planning and drawing up of fire evacuation plan, organize and evaluate fire drills as required by the Fire Safety Authority
To provide technical solutions to users during WSH and keep users aware of the activities on building and facilities. Collect information and feedback to users on their requirements
To drive NCS’s Green initiatives, plan and manage renewable energy projects and co-ordinate CSR reporting (water consumption, electricity, etc)
Ensure compliance with all energy related regulatory requirements
Obtain and maintain BCA Green Mark certification.
SME for mechanical related works
Review design documents and provide input for technical options and solutions for improvement works
Perform technical assessment of existing installation and crate a long term investment strategy

The Ideal Candidate Should Possess:

Bachelor degree in Mechanical Engineering
Certified Green Mark Facilities Manager.
Minimum 7years relevant engineering experience required.
Familiar with build codes and fire regulation
Strong project management and organizational experience skills
Knowledge of applicable design considerations objectives, operating conditions, life cycle cost, guides and standards such as IEC, ASHRAE, BCA GREENMARK, SS553 etc.
Able to monitor and troubleshoot building control system
Able to work with minimal supervision. Must be a good team player
Good customer service attributes
Good interpersonal and negotiation skills as job requires extensive cross functional/divisional dealings
Must be able to perceive changing needs and environment with astuteness and rapidly formulate and implement appropriate and effective counter measures

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Engineer, Voice Engineering (Singapore, Singapore)

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Managing C4 resource planning and new connection to overseas partners.
Support internal and external audit preparations and exercises for the system.
Manage and implement system and security patches, as well as system updates.
Address and resolve customers' escalations effectively.
Support SPF to prepare for special events, include drawer plan for emergency situation.
Support SPF and IMDA blocking of calling number related spam or scam calls.
Managing IMDA directive related to scam prevention and testing.

Skills for Success:

Degree in IT/Computer or equivalent work experience in telecom, networking and IT Telco or networking experience.
Possess TCP/IP networking (include DNS / DHCP), SIP protocol, Linux knowledge and ISDN signalling.
Able to use Linux Scripting, Python Programming, Pandas and Web-scraping.

Rewards that Go Beyond:

Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior AI Engineer- #AIDA (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

We are seeking a highly skilled AI Engineer to design, build, and scale AI and Agentic AI solutions that drive real business impact. You will collaborate closely with solution architects and Lead AI Engineers to translate requirements into robust AI-driven systems, ensuring solutions are secure, scalable, and production-ready.

This role requires a strong balance of applied AI development, full stack (front end/backend) software engineer, R&D curiosity, and operational ownership.

Make an Impact by:

Build end-to-end workflows using AI, software and automation solutions
Develop and maintain integration of AI solutions with enterprise systems via APIs, MCP, and related frameworks.
Work with architects to understand requirements and define solution approaches, while partnering with software engineers for system integration.
Enhance and maintain user interfaces for usability and continuous improvement.
Design hybrid solutions combining backend, frontend, LLM, prompting, potentially RPA for human-in- the-loop workflows
Maintain middleware components including SSO, authentication, and authorization mechanisms.
Monitor production AI solutions, track KPIs, and proactively resolve performance or reliability issues.
Implement security best practices, establish fallback/backup strategies, and mitigate potential risks in AI solutions.
Maintain and enhance existing solution with right and relevant AI capabilities across Enterprise, Consumer, IT, Networks and Corporate Functions domain.
Support and optimize the marketplace recommender system, ensuring updated offers and business rules are integrated smoothly.
Monitor, troubleshoot, and improve production pipelines, backend and frontend application and AI services for reliability, performance, and scalability.
Stay up to date with the latest advancements in AI/agentic AI and conduct applied research to enrich internal capabilities.
Apply software engineering standards, including modular code design, reproducibility, and rigorous testing.
Faced new problems which does not exist a tested approach and requires some level of R&D
Balancing between process and approval management vs project timelines

Skills for Success:

Bachelor’s or Master’s degree in Computer Science, Engineering, Data, AI/ML, or related field.
3-5 years of proven experience developing and deploying software and AI solutions, with exposure to agentic AI frameworks.
Proficient in Python, and TypeScript/nodejs, SQL, etc
Hands-on experience with LangChain, LangGraph, or similar AI frameworks.
Good knowledge in LLM integration and orchestration.
Knowledge in prompt engineering.
Experience with API development and integration (RESTful, gRPC, MCP a plus).
Knowledge of middleware systems, including SSO and access control (OAuth2, JWT, etc.).
Familiar with version control (GitHub, GitLab, Bitbucket).
Exposure to cloud platforms (Azure, AWS, GCP preferred).
Passion for applied R&D, staying ahead of AI advancements, and bringing innovative ideas into production.
Strong problem-solving ability, attention to detail, and ability to collaborate effectively across teams.
Comfortable working in a cross-functional team (Software/AI engineers, data platform, business users).
Experience in building secure, enterprise-grade integrations.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Assistant Store Manager, Bondi Junction (Bondi Junction, Australia)

As one of Australia’s top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.

We’re looking to bring on board a supportive, driven and people‑focused Assistant Store Manager to join our Bondi Junction team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.

What you’ll do:

Lead by example, supporting your Store Manager to create a positive, high‑performance culture where your team feels motivated, included and confident to shine.
Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day‑to‑day support, helping them deliver exceptional customer experiences.
Help to maintain an energised, customer‑first environment that feels warm, welcoming and inspiring for both customers and your team.
Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

What you bring:

Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best.
Customer‑First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care.
Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies.
Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions‑focused when priorities shift or customer needs change.

What’s in it for you?

Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail partners.
Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
Build future‑ready skills through Optus U, with industry micro‑credentials created alongside La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

Not sure you meet every requirement? Don’t let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-AN1

Support Lead (Singapore, Singapore)

At Singtel, we aim to deliver a high-performing, customer-centric support operation that consistently meets service standards while continuously improving the overall enterprise customer experience across the digital frontend and support journey. As a Support Lead, you will play a key role in overseeing day-to-day support operations, ensuring efficient workflows, strong team performance, and seamless service delivery, while acting as a critical bridge between customers and the business.

This role provides an opportunity to go deep into operational execution, customer experience, and continuous improvement, including (1) supervising and coaching Empower support team to meet performance and quality targets,(2) handling escalated customer issues and ensuring timely, effective resolution, (3) identifying and implementing process improvements that enhance both operational efficiency and customer experience, and (4) capturing customer feedback, insights, and pain points from support interactions to inform digital frontend enhancements and service improvements.

In addition, you will be actively involved in cross-functional initiatives and projects, where you will represent the voice of the customer and translate support and customer insights into actionable recommendations for business, product, and technology teams. This includes managing stakeholders across various initiatives, contributing to discovery and solutioning discussions, supporting operational readiness, and driving adoption of improvements that elevate the frontend experience.

Oversee daily support operations and manage call centre performance to ensure efficient workflows, consistent service quality, and achievement of defined SLAs and KPIs.
Lead, coach, and develop support agents through regular training, feedback, and performance management to build a high-performing and customer-focused team.
Act as the primary escalation point for complex or sensitive customer issues, effectively resolving complaints while maintaining high levels of customer satisfaction and trust.
Collaborate closely with cross-functional stakeholders (e.g. product, IT, digital, and operations teams) to support initiatives, improve end-to-end customer experience, and ensure operational readiness for changes.
Develop, implement, and continuously refine operational strategies, processes, and policies to improve efficiency, service quality, compliance, and overall customer experience.
Monitor, analyse, and synthesise operational metrics, customer satisfaction survey results, qualitative verbatim feedback, and focus group insights, including but not limited to these sources, to identify trends, risks, and improvement opportunities, and translate insights into actionable recommendations that drive continuous improvement, innovation, and enhanced customer experience across the Empower Portal and support operations.

Skills for Success:

Bachelor’s degree in business administration, Operations Management, Communications, or a related field
Minimum of 5 years’ experience in customer support, contact centre, or operations roles that support B2B customers or enterprise accounts
At least 2 years in a leadership or team management role
Expertise in overseeing support operations, including SLA and KPI management, escalation handling, workforce performance, and service quality control.
Ability to analyse qualitative and quantitative data and translate findings into actionable improvements.
Proven capability in working with product, digital, IT, and operations teams.
Good to have experience in digital portals or self-service platforms, with an understanding of customer-led prioritisation and continuous improvement practices.

#EG Business System Analyst (Singapore)

We have a great opportunity for a talented and self-motivated Consultant, Business System Analyst (Java) to join our Business Application Service at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!

The Consultant, Business System Analyst is responsible to gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.

Roles & Responsibilities

Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
Make changes to configurable items, which include hardware, software, documentation, etc.
Participate in Coding and Code Review.
Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
Prepare user manual and operations manual, and plan & facilitate training of users and operators.
Provide post implementation support (including production support and service requests).
Escalate and discuss critical issues such as scope creep with the relevant managers.
Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

The ideal profile should have / be

Typically 2-4 years IT working experience
Possess relevant system development / maintenance experience using Java -related technologies
Good understanding of Software Development Life Cycle (SDLC) processes
Ability to produce specifications for documentations and implementations
Experience in IT business analysis techniques
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
Proficient in written and spoken English
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Able to travel as required

Lead Consultant, Network (SD-WAN) (Singapore, Singapore)

Responsible for end-to-end operations and maintenance of Singtel’s SD-WAN platforms, including incident management, configuration changes, security governance, and performance reporting. Also contributes to the design and implementation of new platform products and services

Make an impact by:

Handle regular preventive maintenance on the SD-WAN Platform Operations.
Support the expansion, upgrades and roll-outs of new network and systems infrastructure involving hardware such as routers, switches, firewalls, virtual appliances, VNFs, network monitoring and management systems.
Support engineering teams on new product/ feature implementation, node deployment, and technical support matters.
Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services.
Analyse SD-WAN platforms performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
Prepare statistical reports on network and equipment performance.
Analysing financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget.
Presenting annual budgets to management.
Vendor negotiation and preparation of cost analysis and justifications.
Perform SD-WAN platforms performance analysis.
Proactively engages Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.
Archive prepared reports for future reference of job performance.
Review financial documents in preparation for the next cycle.
Negotiation with vendors has led to expenditures within budget and maximized value.
Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape

Skills for Success:

A Bachelor’s degree Electrical / Electronic / Computer Engineering / Computer Science / Information Systems
10 years minimum of IP network experience with 3-5 years experience with systems operations, DevOps or cloud operations
Possess expertise with routers and switches installation e.g. Cisco, Juniper, Mellanox, Dell SONiC.
Posses expertise with Cisco SD-WAN, VMware VeloCloud SD-WAN, HPE Aruba SilverPeak SD-WAN, Fortinet SD-WAN, FortiSASE etc.
Good understanding of Internet routing protocols and technologies including TCP/IP, BGP, MPLS/VPN.
Knowledge of routers/switches architecture and software upgrade procedure. Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification
Knowledge of hypervisors such as eSXI, Adva, proxmox and KVM.
Knowledge of kubernetes, openstack and other cloud automation tools.
Good to have PowerBI experience, Service Now and reporting tools background

Senior Associate Engineer (GIS/ System Support) (Singapore, Singapore)

We are searching for a highly motivated individual to join our team as a Senior Associate Officer (GIS/ System Support) where you will act as the business point-of-contact for GIS (Geographic Information System) users, ensuring smooth day-to-day operations and timely issue resolution.

Make an Impact by:

Log, track, and follow up on incidents or service requests through the internal ticketing system, ensuring timely closure and SLA compliance.
Coordinate and liaise with IT teams, vendors, and internal stakeholders for issue escalation, change requests, patch deployments, and system enhancements.
Perform testing and validation (SIT/UAT) during system updates, deployments, or configuration changes to ensure functional accuracy and system stability.
Provide UAT and cut- over support, including night-time standby when required
Support requirement gathering and design workshops for system enhancements, technology refresh initiatives, and new feature rollout
Maintain and improve data integrity, SOP adherence, and compliance within the GIS platform and its integration with other systems.
Serve as a Subject Matter Expert (SME) for designated GIS modules or workflows, guiding junior team members and ensuring knowledge continuity.
Review and assess change requests (CRs) for technical and business impacts, coordinating with IT and vendors for implementation and verification
Provide continuity of support for the ongoing GIS Technology Refresh, including requirement gathering, design workshops, and SIT with IT, vendor, and line-user teams

Skills for Success:

Diploma in Engineering, Information Technology, Telecommunications, or a related field.
Minimum 5 years of relevant experience in system support, data management, or coordination roles within enterprise or GIS environments.
Hands-on experience in GIS platforms (e.g. ArcGIS) including data validation, reconciliation, and map-based workflows.
Strong coordination skills to liaise with multiple stakeholders for compliance, integration, and project delivery.
Knowledge of system change management and experience in UAT/SIT, incident management, and service management tools such as ServiceNow or JIRA.
Analytical and detail-oriented, capable of preparing reports, dashboards, and performing quality checks across large datasets.
Excellent written and verbal communication skills, with the ability to bridge business and IT discussions.
Able to work flexible or night shifts when required during UAT or system cut-over windows

Hiring Manager: Kay Chien Tan

Talent Acquisition Manager: Fiona Mah

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Data & AI Operations Engineer (Singapore, Singapore)

Powering the Future with AIDA

Be a Part of Something BIG!

Apply AI, ML, and LLM-based tools to solve real-world operational and reliability challenges
Identify, prototype, and validate AI-driven improvements to day-to-day operations using clear, measurable metrics
Operationalise successful AI use cases into reliable, scalable, and maintainable production capabilities
Improve system observability, incident detection, root-cause analysis, and operational efficiency through automation and intelligence
Support the end-to-end lifecycle of AIOps, MLOps, and LLMOps solutions, from experimentation to production
Ensure operational reliability, robustness, and maintainability of AI-enabled systems
Collaborate closely with senior engineers and operations teams to align solutions with business and operational needs
Continuously evaluate emerging AI technologies and tools for practical applicability and impact
Embed best practices for monitoring, governance, and responsible use of AI in operational environments

Make an Impact by:

Explore and evaluate AI, ML, and LLM-based tools that can improve operational efficiency and visibility
Build small proof-of-concepts or prototypes to validate ideas in operational contexts
Measure outcomes using simple, clearly defined metrics
Analyze logs, metrics, traces, and events to identify anomalies and automation opportunities
Assist in deploying, monitoring, and maintaining ML or LLM-enabled solutions
Automate repetitive operational tasks using scripts, workflows, or lightweight services
Work with senior engineers to turn validated ideas into stable, scalable capabilities
Document solutions, trade-offs, and lessons learned for reuse by other teams
Stay informed on relevant AI and open-source tooling, and suggest ideas worth testing

Skills for Success:

Bachelor’s or Master’s degree in Computer Science or a related field
1–2 year experience:
- Python, SQL, Apache Spark, or similar languages
- Data Wrangling, Analysis and Visualisation
- Containers and deployment fundamentals (Docker; Kubernetes)
- Version Control (Git)
- Testing (pytest)
- MLOps/GenAI Ops tools
Internships, graduate projects, hackathons, open-source contributions, or relevant work experience in:
- Software development
- Automation
- AI / ML / GenAI-related project
Familiarity with
- Software engineering best practices, including OO/Functional design, reproducibility, and testing
- Logs, metrics, and monitoring concepts
- ML/GenAI tooling (LLM, RAG, LlamaGuard, Presidio, MLFlow, LangFuse etc)
- Monitoring and observability stacks (Prometheus, Grafana, OpenTelmetry)
- Hands-on experience with cloud ML services (Databricks, Azure ML, etc.)
Hands-on, curious, and proactive
Pragmatic and focused on operational impact
Disciplined about scaling what works and discarding what doesn’t
Collaborative and able to communicate ideas clearly
Self-driven and proactive, comfortable working in a fast-paced environment
Familiarity with AI and data development process in telco environment

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Technical Specialist Voice Core (Sydney, Australia)

We’re looking for a Senior Technical Specialist – Voice Core IME to join our Integration & Maintenance Engineering team in Sydney, where you’ll provide deep technical leadership across our Fixed Voice Core platforms and support critical customer services, including Services Australia.

Your day in the life of a Senior Technical Specialist at Optus

Based in Macquarie Park, Sydney in this senior technical role, you’ll operate as a subject matter expert and trusted technical leader across Fixed Voice Core platforms. You’ll work with a high degree of autonomy while collaborating closely with engineering, operations, architecture, vendors and customers.

Acting as the Subject Matter Expert for Fixed Voice Core, including fixed voice access and interconnect services
Providing Tier 3 technical support, fault analysis, troubleshooting and restoration across complex voice platforms
Owning service and platform performance, including proactive monitoring, optimisation and remediation
Leading software and hardware upgrades, testing, and production network cutovers with minimal customer impact
Supporting new product testing and integration, including vendor management and defect resolution
Analysing network performance metrics, defining KPIs and delivering optimisation recommendations
Developing and maintaining high‑quality engineering design, testing and operational documentation
Providing technical leadership, coaching and mentoring to engineers and operational teams
Participating in on‑call, after‑hours and weekend support as required

What you bring

To succeed in this role, you’ll bring strong depth and breadth of telecommunications experience, combined with excellent stakeholder engagement and leadership capability.

Australian Citizenship – essential for security clearance purposes.
A degree in Telecommunications Engineering, IT, Computer Science, or a related discipline
Extensive experience in telecommunications, with strong exposure to Fixed Voice and IP‑based networks
In‑depth experience with Fixed Voice Core platforms and SIP signalling, tracing and performance analysis
Experience working in large‑scale network environments and telecommunications operations
Strong fault management experience, including complex and long‑duration incidents
A solid background in testing, proof of concept and platform integration
The ability to communicate complex technical concepts clearly to senior stakeholders, including VP level
Strong analytical, problem‑solving and decision‑making skills

Perks we love at Optus

Competitive salary and performance incentives
Discounts to Optus products and services, plus access to over 400 retail discounts Australia‑wide
Up to five days of Volunteer Leave each year
A paid “Connected” day to spend time on what matters most to you
Inclusive, carer‑neutral paid parental leave
Ongoing learning, development and career growth through OptusU
Flexible and hybrid ways of working (role dependent)
Employee wellbeing support, including free, confidential counselling services
Access to employee‑led networks and communities, including Culture Connect, Elevate Women, Disability Network and LGBTQIA+ initiatives

Diversity, Inclusion & Belonging at Optus

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We’re committed to providing an equal employment opportunity to all job seekers, including people from diverse gender, cultural and linguistic backgrounds, people with disability, those identifying as LGBTQIA+, Aboriginal and/or Torres Strait Islander peoples, veterans and carers.

If you require any adjustments or accessibility support to participate fairly in the recruitment process, please contact AccessibleRecruitment@optus.com.au or call 1800 309 170.

To learn more about Diversity, Inclusion & Belonging at Optus, visit:
https://www.optus.com.au/about/inclusion-diversity

Retail Consultant, Elanora (Gold Coast, Australia)

We’re growing our capability in enthusiastic, customer‑focused Retail Service Consultants across Part time opportunities for our Elanora team. If you love helping people, enjoy learning about tech, and thrive in a supportive team environment, we’d love to hear from you.

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
Understand customer needs by listening with empathy and providing personalised solutions that make their day.
Support customers through all types of enquiries, anything from general questions to complex challenges, through using calm communication and effective de‑escalation.
Work closely with your team to create a warm, welcoming, customer‑first environment where memorable moments happen.
Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day‑to‑day operations.

What you bring:

Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) at least 25% off Optus products and unique shopping discounts with our retail partners.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-MP1

Support Engineer Intern (Singapore, Singapore)

Be a Part of Something BIG!

Provide dedicated IT executive support to Singtel’s Top Executives and their Personal Assistants, ensuring a seamless, reliable, and high-quality end-user computing and collaboration experience across devices, platforms, and video conferencing environments.

Make an Impact by:

Acting as the Level 1 point of contact for escalations, working closely with service partners and Level 2 / SMEs to resolve incidents promptly
Driving workplace modernisation to improve productivity and efficiency within the IT workplace
Managing inventory tracking of all computing devices used by Top Executives and their PAs
Analysing incident trends and producing reports to identify service gaps and support continuous service improvement
Documenting and refining IT Executive Support processes to ensure they remain current and effective
Managing the setup, commissioning, health checks, and availability of Video Conferencing systems across Singtel locations
Supporting Top Executive meetings and events using TEAMS, ZOOM, or Webex to ensure sessions start on time and run smoothly

Skills for Success:

NITEC or Diploma in an IT-related discipline or equivalent
Strong hands-on troubleshooting skills across desktops, laptops, tablets, mobile devices, printers, and peripherals

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Manager, Business Planning & Performance (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

This role supports the Director, Strategy & Business and works closely with the CEO of Singtel International Digital Services (IDS) to enable effective execution of company-level strategy, business cadences, and organisational initiatives.

Operating from the IDS CEO Office perspective, the role spans four core business pillars and serves as a central coordination and execution function. It is a high-exposure, execution-intensive role that requires strong coordination skills, adaptability, and the ability to manage multiple priorities in a fast-paced environment.

The role supports the day-to-day operations of the IDS CEO Office, including meeting management, business planning cycles, strategy execution, business cadence governance, townhalls, and staff engagement activities. It provides critical support in strategy development, key project management, and the delivery of strategic and operational initiatives, working closely with the Director, Strategy & Business to ensure timely execution, alignment, and smooth coordination across stakeholders.

Make an Impact by:

Support company-level strategy and business planning activities by carrying out industry research, market scans, and background studies across Singapore, Southeast Asia, China, and Hong Kong, and synthesising insights for leadership use.
Assist the Director, Strategy & Business in the preparation of reports, charts, dashboards, and presentation materials for strategy discussions, business reviews, and leadership communications.
Coordinate engagements with external consulting firms and partners, including meeting preparation, workshop logistics, tracking of deliverables, and consolidation of outputs.
Work across IDS business pillars, coordinating with the CEO, CCO, business heads, and agile squads to ensure alignment, information flow, and timely execution of company-level initiatives.
Act as a central coordination and execution support from a CEO Office perspective, supporting ad-hoc business requests and ensuring follow-through on priority initiatives.
Administer and support business cadence management, including monthly and quarterly reviews, by tracking KPIs, milestones, and action items across business units.
Coordinate, execute and support the planning and execution of company-level events and organisational initiatives, such as townhalls, leadership meetings, offsites, team-building activities and any other events required.
Manage meeting logistics and documentation, including scheduling, agenda preparation, minute-taking, and post-meeting action tracking.
Facilitate cross-functional collaboration by coordinating inputs from internal teams (e.g. finance, HR, product, country units) and consolidating them into structured updates for leadership.
Maintain structured trackers, documentation, and information repositories to support continuity, transparency, and effective execution in a fast-paced environment.

Skills for Success:

Bachelor’s degree in Business or a related discipline with 1–5 years of relevant work experience; or Diploma in Business or a related discipline with at least 5 years of relevant work experience.
Relevant experience may include business operations, strategy support, consulting support, or project coordination roles.
Strong coordination, communication, and follow-through skills, with a high level of ownership and attention to detail.
Proficient in Microsoft Excel and PowerPoint; experience with business dashboards and tools such as Think-cell, PowerBI, Microsoft Project is an advantage.
Able to manage multiple priorities and work effectively in a fast-paced, ambiguous environment.
Experience supporting cross-functional meetings, including stakeholder coordination, action tracking, and follow-ups.
Strong written and verbal communication skills, with the ability to structure information clearly and craft concise, compelling narratives.
Prior exposure to telecommunications, cloud, technology, or digital platform businesses is a plus.

Rewards that Go Beyond:

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Engineer, Database Service (Kuala Lumpur, Malaysia)

Be a Part of Something BIG!

The Senior Engineer, Database Service is responsible for the day-to-day operational aspects of database administration to meet the business needs and service level for database in On-Prem & Cloud/ Azure covering ORACLE (11g,12c,19c) including RAC & Non RAC plus plus another database language e.g. MSSQL/ SQLMI /MYSQL /POSTGRES /Mongo including cluster.

Make an Impact by:

Provide 1st and 2nd level operational database support on functions associated with maintenance of Oracle Server databases plus MSSQL/SQLMI/MYSQL/POSTGRES/Mongo cluster/standalone onprem/cloud including administration, performance , security &hardening, back-up,dataguard configuration and maintenance, reporting, and recovery procedures.
Assist and respond promptly to incident, investigate & provide permanent resolution of incidents escalated.
Manage database changes through change request process & provide status reports to the relevant parties.
Monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve.
Perform regular security patching for the DBs including RAC/Cluster db.
Handle service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Manage / maintain & optimise Oracle DB space including tablespaces, ASM &database FS, Periodic rebuild to defragment.
Manage DB access and Create, Change, delete users accounts as per request following security guidelines.
Monitor and maintain database backups.
Create and maintain database related documents including asset, SOP etc.
Review&perform application and core db deployments .
Audit related hardening &Support.
Prompt 24x7 support and prepared to be on standby mode whenever needed

Skills for Success

Minimum Bachelor Degree in Computer Science or equivalent.
Added advantage if have additional certification like Oracle/ MSSQL /MYSQL/EDB /POSTGRES/MONGO Professional Certification
Minimum 3 years and above experience in Oracle (Standalone+RAC/ Cluster) plus work experience on MS SQL / MYSQL/ EDB /Postgres /MongoDB
Experience in performing database Patching, backup & recovery as well as excellent troubleshooting and performance tuning skill is a must.(Including cluster architecture)
Implement and manage DR,Audit, Backup & Monitoring of DBs.
Strong analytical skills for problem-solving database-related issues.

Your Career Growth Starts Here. Apply Now!

Customer Service Executive (1 year Direct Contract) (Singapore, Singapore)

Be a Part of Something BIG!

As a Customer Service Executive for the Enterprise Team, you will play a crucial role in ensuring our enterprise clients receive outstanding service and support. You will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction and loyalty.

Make an Impact by:

Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value Added Services (VASes), Re-contracting, etc.
Assist to billing query, resolve billing issues and perform billing adjustments if required.
Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
Document all actions provided to order taker via internal system.
Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
Meet Customer Experience (CE) target set by management.
Perform duties as and when assigned by the Superior.
Monitor and ensure daily Service Level Agreement (SLA) for ticket response time within 1 hour and resolution within 4-hour/7-hour/9-hour is met.
Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

Skills for Success

Diploma in any discipline
Requires a minimum of 2 years of experience in a customer service environment
Able to speak and write fluent English
Good customer service and effective communication skills
Ability to handle difficult calls and emails in a professional manner
Display initiative and willingness to learn
Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
Familiar with MS Office

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Associate Engineer - Fibre Planning (Melaka, Malaysia)

Be a part of something BIG!

We are looking for an Associate Engineer to support fibre planning, pipeline coordination, and implementation activities across new developments and fibre-based services. The role involves network design, contractor coordination, and ensuring timely and safe delivery of pipeline and fibre works.

Make an impact by:

Perform Single-Line Diagram (SLD) preparation from GIS 2.0 based on project requirements
Plan pipeline connections and fibre deployments for new developments
Coordinate with developers, M&E consultants, and internal teams for planning, inspection, and implementation works
Review COPIF plan submissions and manage activities from pipeline connection to equipment commissioning
Perform fibre planning and network design to support corporate data services and engineering circuits
Supervise contractors on pipeline and fibre works, ensuring compliance with procedures, timelines, and safety standards
Manage and resolve site, pipeline, and fibre implementation issues
Ensure timely closure of pipeline and fibre schemes, including system updates, reports, and DFF claim processing
Any other duties assigned by the superior

Skill for Success:

Minimum diploma holder in Telecommunications, Civil Engineering, Electrical Engineering or equivalent course
Experience in fibre planning, pipeline works, or network implementation is preferred
Fresh graduate is encouraged to apply
Strong analytical skills to diagnose and resolve telecommunication network issues
Strong problem-solving skills with the ability to manage site and implementation issues
Excellent interpersonal skills with flexibility to work as a team
Proactive & have great sense of urgency
Ability to perform in a fast paced environment & work well under pressure
Computer literacy in MS Office, MSC Excel and Power Point
Flexible to changes in work schedule

Your Career Growth Starts Here. Apply Now!

Analyst, Network Security Governance (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Policy & Standards

Support the Supervisor in developing, communicating, and maintaining cybersecurity policies, standards, and guidelines in alignment with organisational and regulatory requirements.
Ensure cybersecurity requirements are practical, implementable, and effectively communicated to all relevant stakeholders.
Incorporate all applicable regulated requirements, including the IMDA Telecommunication Cybersecurity Code of Practice (TCS), into Networks’ cybersecurity policies and standards.
Collaborate with various Singtel Singapore teams to ensure the consistent and effective implementation of Singtel Singapore’s cybersecurity policies, standards, and guidelines across all network environments and systems.
Contribute to the periodic review and enhancement of policies and standards to reflect emerging threats, technologies, and compliance obligations.

Cybersecurity Awareness

Support Supervisor in the design, development, and implementation of a comprehensive Cybersecurity Awareness Program for Networks.
Ensure the program effectively reaches all staff and management levels, delivering clear, relevant, and impactful messages that promote a strong cybersecurity culture.
Support understanding across Business Units of their roles and responsibilities in meeting organisational and regulatory cybersecurity requirements.
Continuously assess and enhance the effectiveness of awareness initiatives based on feedback, emerging threats, and evolving compliance obligations.

Singtel Singapore Cybersecurity Governance

Support the Supervisor in collaborating with Singtel Singapore teams to ensure an effective balance between operational agility, service performance, and the management of cybersecurity risks.
Promote adherence to established governance frameworks, ensuring that security considerations are integrated into business and operational decision-making.
Demonstrate professionalism and a proactive approach when engaging with internal clients and stakeholders, fostering trust and collaboration in achieving security and business objectives.
Contribute to the continuous improvement of security governance practices to align with organisational goals and evolving regulatory requirements.

Singtel Singapore Cybersecurity Risk Management

Assist the Supervisor in ensuring the effectiveness of the Cybersecurity Risk Management process across all in-scope systems, in alignment with Singtel’s risk management framework.
Provide administrative and coordination support for the execution, documentation, and tracking of risk management activities.
Ensure that risks identified through threat modelling and other assessment activities are properly evaluated, documented, and managed in accordance with established risk treatment and mitigation processes.
Contribute to the continuous improvement of the risk management process by identifying gaps, recommending enhancements, and supporting the implementation of best practices.

Continuous Improvement

Identify and implement opportunities for improvement through process optimization and task automation to strengthen operational performance and reduce manual effort.
Ensure all technical and role-related documentation remains accurate, comprehensive, and up to date.
Develop or enhance technical documentation where gaps are identified to support knowledge sharing, operational consistency, and compliance requirements.
Contribute to a culture of continuous improvement by proactively seeking innovative solutions and sharing lessons learned across the team.

Skills for Success:

Bachelor Degree in Computer Science, Computer Engineering, Electrical Engineering or other relevant field of study.
Minimum 2 years of experience as a security architect/network security architect.    
Minimum 2 years of practical experience developing information security policy, practices, standards, and guidelines.
Minimum 1 years of practical experience developing and implementing awareness training programs.
Minimum 1 years of practical experience in vendor security management.   
Experience working as part of an internal Audit, Governance and Compliance team.  
Advanced understanding in the following areas: Platform Security, Data Security, Network Security, Physical Security, Security Assessment Tools, Security Monitoring Tools.   
Advanced understanding in the following areas: Security Governance Standards, Business Continuity Planning, Enterprise Risk Management, Computer Security Incident Response, and Security Compliance Audits.  
Good analytical and communication skills.
Ability to work as a team member and independently with minimal supervision.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Retail Services Consultant, Mount Gambier (Adelaide, Australia)

We’re growing our capability in enthusiastic, customer‑focused Retail Services Consultants across Casual, Part‑Time and Full‑Time opportunities for our Mount Gambier store. If you love helping people, enjoy learning about tech, and thrive in a supportive team environment, we’d love to hear from you.

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
Understand customer needs by listening with empathy and providing personalised solutions that make their day.
Support customers through all types of enquiries, anything from general questions to complex challenges, through using calm communication and effective de‑escalation.
Work closely with your team to create a warm, welcoming, customer‑first environment where memorable moments happen.
Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day‑to‑day operations.

What you bring:

Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) at least 25% off Optus products and unique shopping discounts with our retail partners.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Retail Consultant, Australia Fair (Southport, Australia)

We’re growing our capability in enthusiastic, customer‑focused Retail Service Consultants across Part‑Time opportunities for our Australia Fair team. If you love helping people, enjoy learning about tech, and thrive in a supportive team environment, we’d love to hear from you.

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
Understand customer needs by listening with empathy and providing personalised solutions that make their day.
Support customers through all types of enquiries, anything from general questions to complex challenges, through using calm communication and effective de‑escalation.
Work closely with your team to create a warm, welcoming, customer‑first environment where memorable moments happen.
Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day‑to‑day operations.

What you bring:

Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
Problem‑Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) at least 25% off Optus products and unique shopping discounts with our retail partners.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-MP1

Senior Engineering Officer (Fibre Testing) (Singapore, Singapore)

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Responsible for operation of Singtel Fiber Testing and Fiber Rectification work for various customer.
Able to perform fiber testing with handheld equipment OTDR, Power Meter and Light Source, CD/PMD and other fiber tools.
Able to work in various environments such as Data Centers, commercials and HDB MDF Room and Rooftop.
Will be required to be activated after office hours when necessary to rectify faults related to consumer services (Dark Fiber, GPON and other products)
Progressively update direct supervisor on daily work assignment and update relevant documentation

Skills for Success:

Nitec/Higher Nitec in Electronics Engineering/Telecommunications or in relevant field.
Preferably 2 years working experience. Fresh grads may apply.
Possession of a Class 3 driving license or owns a private vehicle would be an advantage.
Able to work during non-office hours on an occasional basis and be on 24 x 7 hours standby alert for ad-hoc faults.
Good working knowledge of PC applications such as MS Word, Excel, PowerPoint.
Good communication skills, keen to learn and a team player

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Talent Acquisition Intern - #GeneralInternship (Singapore, Singapore)

As a Talent Acquisition Intern, you will make an impact by supporting our recruitment strategy and helping us attract the best talent to our organisation. You will collaborate closely with recruiters, hiring managers, and cross‑functional teams to streamline hiring processes, engage candidates, and enhance our employer branding efforts. Through your contributions, you will help deliver a seamless and positive experience for every candidate while strengthening our overall talent pipeline.

Responsibilities

Assist with sourcing candidates through job boards, LinkedIn, and campus outreach channels.
Screen resumes and support shortlisting by matching candidate profiles against job requirements.
Coordinate interview scheduling with hiring managers and candidates, ensuring a smooth interview process.
Support employer branding initiatives, including career fairs, recruitment events and campus engagement activities.
Maintain and update applicant tracking system (ATS) records to ensure data accuracy and compliance.
Assist with system enhancement initiatives by supporting updates, user testing, documentation and process improvements within Talent Acquisition systems.
Support Talent Acquisition onboarding activities for new hires, including preparation of onboarding materials and orientation.
Prepare hiring metrics data for recruitment reports and dashboards.

Skills for Success

Currently pursuing a degree in Human Resources, Business, or a related field.
Strong communication, organizational, and time-management skills with attention to detail.
Keen interest in Talent Acquisition, HR operations and talent management.
Ability to work collaboratively in a fast-paced environment.

Learning Outcomes

Hands-on experience with end-to-end recruitment and onboarding processes.
Exposure to HR systems, Talent Acquisition tools and system enhancement initiatives.
Understanding of employer branding and campus recruitment strategies.

Senior Service Manager (Singapore, Singapore)

Be a Part of Something BIG!

We are looking for a Senior Service Manager to lead end-to-end IT service operations within Consumer IT, ensuring high availability, resilience, and performance of business-critical platforms across on-premise and cloud environments.

Make an Impact by:

IT Service Management

Lead end-to-end IT service operations for medium to large-scale, business-critical applications across cloud and hybrid platforms
Govern ITIL-based processes including Incident, Problem, Change, Release, Service Level, and Configuration Management
Ensure service stability, availability, performance, and cost-efficient operations across multi-vendor environments
Drive SLA, SLO, and operational KPI governance and continuous improvement
Lead major incident management with executive-level coordination

Release, Change & Cloud Service Transition

Oversee enterprise release and change governance balancing speed and risk
Manage release strategies across applications, infrastructure, cloud, and network domains
Ensure production readiness, rollback strategies, and post-implementation reviews
Partner with engineering and DevOps teams to enforce cloud operational standards

Service Assurance, Fallout & Operational Resilience

Own service assurance strategy including proactive monitoring and early fault detection
Lead end-to-end fallout management across provisioning, orchestration, and transaction flows
Establish dashboards, observability frameworks, and service health indicators
Drive operational resilience, high availability, and disaster recovery readiness
Lead root cause analysis (RCA), trend analysis, and continuous improvement initiatives

Leadership & Operations

Lead and manage a team of IT operations engineers across onshore and offshore teams
Manage release priorities, risks, issues, and escalations
Drive workforce capability development and operational excellence (up to 99.99% reliability)
Collaborate with infrastructure teams across on-prem and cloud environments
Manage vendor contracts, procurement processes, and stakeholder communications at management level
Ensure compliance with corporate governance across cybersecurity, finance, legal, and risk

Skills for Success:

Education & Experience

Bachelor’s degree in IT, Computer Science, Engineering, or related discipline
10–15 years of experience managing complex IT application platforms (on-prem and cloud)
Proven experience leading 24x7 operations teams and vendor management
Experience in procurement and stakeholder management (Director level)

Technical / Professional Skills

Expert knowledge of ITIL service management practices
Strong experience in release and change governance in cloud environments
Deep expertise in service assurance, monitoring, and observability tools (e.g. AWS CloudWatch, Azure Monitor, Dynatrace, Grafana)
Proven track record in major incident and fallout management
Experience managing mission-critical platforms and operational resilience

Non-Technical / Soft Skills

Strong leadership with clear accountability and decision-making authority
Ability to operate under high-pressure environments and manage crises effectively
Skilled in managing cross-team conflicts and aligning stakeholders
Strong communication and influencing skills with senior leadership and partners

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Manager, IT Workplace Services (Singapore, Singapore)

What will you do?

Lead and mentor the VIP support team to deliver exceptional, discreet, and reliable technical assistance for C-suite executives.
Provide hands-on support for laptops, tablets, and mobile devices, ensuring secure and seamless user experiences.
Troubleshoot and resolve endpoint issues quickly, minimizing disruption during executive engagements.
Manage device provisioning, configuration, and lifecycle management for VVIP users.
Coordinate with EUC, Infrastructure, and Security teams to ensure compliance with organizational standards.
Act as a trusted partner for executives, building confidence through consistent, professional, and confidential support.
Oversee daily operations of AV and VC systems for both physical and virtual events.
Plan and manage schedules for multiple Teams/VC meetings, ensuring timely setup, testing, and smooth execution.
Ensure AV systems remain in optimal condition through predictive and preventive maintenance.
Supervise defect rectification, maintenance, replacement, and upgrades of AV infrastructure.
Provide supplementary coverage for VVIP sessions, including Board and Excom meetings, ensuring reliability and discretion.
Manage a combined team of 6 engineers, fostering professional growth and engagement.
Act as a liaison between EUC, Workplace Services, IT leadership, and external vendors.
Drive process improvements, workflow automation, and documentation standardization.
Promote knowledge sharing and continuous improvement across both teams.

The Ideal Candidate Should Possess:

Degree in Information Technology related studies.
Proven experience managing IT support teams in large enterprise environments.
Demonstrated expertise in supporting VIP/C-suite executives, with emphasis on discretion, professionalism, and reliability.
Strong knowledge of Microsoft Endpoint Manager (Intune), Windows Autopilot, Azure AD, and Group Policy.
Hands-on experience with AV/VC technologies (Microsoft Teams Rooms, Zoom, Poly, Cisco, Crestron, etc.).
Familiarity with PowerShell scripting for automation and configuration tasks.
Excellent stakeholder management and communication skills, particularly with senior leadership.
Strong vendor management and coordination experience.
Organized, detailed, proactive, and self-motivated. Independent and strong team player with ability to build rapport and collaborative working relationships with all levels.
Possess good interpersonal skills and can communicate well (both written and verbal).

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Retail Consultant, Waurn Ponds (Waurn Ponds, Australia)

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Waurn Ponds team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

What you’ll do:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.

Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.

Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.

Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.

Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.

Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customerfirst environment where everyone succeeds.

What’s in it for you?

$35 p/h + super + applicable loadings.

Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.

Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

Flexible rosters that work around the life you live outside of work.

Intrigued, but not sure you tick every box? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-(AC2

AP Intern (Singapore, Singapore)

Be a Part of Something BIG!

This position reports to the AP Director and works with offshore AP team, users/teams across Singtel & NCS and vendors. The candidate will be supporting AP projects which will provide the candidate with exposure to various AP functions.

Make an Impact by

AP transformation projects
- Enhancement initiatives to improve einvoicing platform - requirements gathering, project managing AP resources in UAT and issues resolutions as well as assisting in UAT, involve in the change management (eg prepare FAQs) / communications with internal stakeholders on the changed processes, suppliers onboarding onto einvoicing platform which may require the candidate to handle enquiries from suppliers and internal stakeholders.
Perform invoice processing and general ledger data entry in SAP accounting system
Perform AP reporting activities including interco reconciliations, Balance Sheet schedules preparation
Liaise with vendors/employees on payment issues
Review staff claims for compliance against claim policy.

Skills for Success

Diploma/Degree in Accountancy
Basic knowledge in accounting
Proficiency with Microsoft Office
Verbal Communication skills
Interpersonal skills
People management
Good time management and detail oriented
Experience in prioritizing tasks in order to meet deadlines.
Meticulous and efficient to manage high volume of transactions

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Software Engineer, Java (Singapore, Singapore)

Be a part of something BIG!

We are hiring Senior Software Engineer – Full Stack to lead platform engineering initiatives, guide a team of engineers, and deliver scalable, secure, and high-quality software solutions in a cloud-native environment.

Responsibilities:

Lead and mentor a team of software engineers, supporting their technical and professional development.
Design, develop, and maintain full stack applications using Java, Spring Boot, and modern JavaScript frameworks.
Build and manage microservices and event-driven systems.
Design and maintain secure, scalable RESTful APIs.
Own and enhance platform services including identity and access management, SSO, tenant management, logging, monitoring, and system resiliency.
Troubleshoot production issues and improve system performance, scalability, and reliability.
Contribute to architecture decisions and engineering best practices.
Support CI/CD processes, containerisation, and cloud deployments.
Collaborate with cross-functional teams and external partners.

Requirements

Experience in software development with full stack exposure (typically 8+ years or equivalent expertise).
Experience leading or mentoring engineering teams.
Experience building microservices-based platforms.
Strong proficiency in Java and Spring / Spring Boot.
Experience with REST API design, security, and lifecycle management.
Understanding of event-driven architectures.
Experience with identity and access management solutions and SSO integrations.
Familiarity with modern frontend frameworks such as Vue.js, React, or Angular.
Experience with relational and/or NoSQL databases, caching, and messaging systems.
Experience with Docker, Kubernetes, cloud platforms, and CI/CD practices.
Strong problem-solving skills and ability to communicate technical concepts clearly to stakeholders.
Demonstrates accountability and ability to drive outcomes while balancing hands-on and leadership responsibilities.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Retail Consultant, Marion Westfield (Marion Store, Oaklands Park, Australia)

We’re searching for positive, customer focused Retail Service Consultant to join our Marion Westfield team in a Part-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

Your day to day:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
Problem Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-RW1

Retail Consultant, West Lakes (West Lakes, Australia)

We’re searching for positive, customer focused Retail Service Consultant to join our West Lakes team in a Part-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

Your day to day:

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
Problem Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What’s in it for you?

Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-RW1

Senior Manager, Digital Governance (Singapore, Singapore)

As a Digital Governance Lead within NCS Corporate IT, you will be responsible for driving governance across IT and Data to ensure policy discipline, regulatory compliance, and audit readiness. You will play a pivotal role in safeguarding digital trust and operational integrity, ensuring that IT practices and data management frameworks align with both regulatory standards and business requirements.

What would you do?

Governance Strategy & Advisory

· Develop and maintain governance frameworks aligned to NCS’s IT and Data strategy.

· Provide independent advice on governance, risk, and compliance (GRC) matters.

· Monitor emerging regulatory trends (e.g. PDPA, cybersecurity, AI governance) and assess their impact on NCS IT

Policy Management

· Own the lifecycle of IT and data-related policies, ensuring regular reviews for relevance and enforceability.

· Lead sunset and refresh cycles for outdated policies.

· Work with Legal, Cybersecurity and Enterprise Architecture teams to maintain cohesive and effective policy architecture

Audit Management

· Lead and coordinate internal and external audits related to IT and Data governance.

· Manage audit responses, evidence collation, and remediation tracking across teams.

· Maintain audit readiness through proactive documentation, control testing, and stakeholder engagement

Compliance & Controls

· Define and monitor compliance controls across IT systems and data platforms.

· Partner with internal audit and risk teams on assessments and remediation.

· Maintain a central repository of compliance evidence and artefacts

AI Governance

· Administer and enforce governance processes for AI-enabled tools and platforms adopted within NCS IT.

· Ensure compliance with corporate standards, regulatory obligations, and responsible use guidelines.

· Support assessments of AI-related risks in collaboration with Legal, Cybersecurity, and Enterprise Architecture

Operational Excellence

· Embed governance into system lifecycle processes to promote system hygiene and reduce risks.

· Drive continuous improvement in governance operations, including automation and reporting.

· Act as a steward of digital trust, ensuring governance is pragmatic, scalable, and business-aligned

Data Governance

· Oversee and report on Data Governance initiatives to Singtel Group-level stakeholders.

· Develop and drive the enterprise Data Governance framework, covering data ownership, quality, lifecycle management, privacy, and compliance.

· Administer and enforce governance processes for data initiative.

· Support compliance with data protection regulations (e.g., PDPA) in collaboration with the Data Protection Officer (DPO), Group GRC, and Cyber teams

We are driven by our AEIOU beliefs — Adventure, Excellence, Integrity, Ownership, and Unity — and we seek individuals who embody these values in both their professional and personal lives.

We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

AI UX Manager - #AIDA (Singapore, Singapore)

Powering the Future with AIDA

To lead the next phase of our AI evolution, we’ve launched a new business unit AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business.

At Singtel, this is more than a technology upgrade. It’s a strategic transformation that redefines how value is created across the enterprise core— augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people.

We welcome you to join us on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do.

The UX & UI Experience Designer and Tester will be responsible for designing intuitive, engaging, and accessible user experiences for AI and digital transformation initiatives.

Working closely with the Product Owner and cross-functional teams, this role ensures that user needs are translated into effective design solutions and UI solutions, and validates these solutions through usability testing, feedback and iterative refinement.

The designer will support both conceptual and detailed design efforts, including wireframes, prototypes, and high-fidelity UI designs, while playing a critical role in ensuring solution usability, visual consistency and adoption.

1. User Research and Experience Design

Conduct user research, interviews, and contextual inquiries to understand user needs, behaviours, pain points and understand AI product needs.
Create user personas, journey maps, and experience flows to inform solution design.
Translate business and functional requirements into interaction models, wireframes, user task flows, screen designs, prototypes and UI details that promote ease of use and optimize the user experience to support usability and user-centered design.
Expertise in information architecture directly supporting AI decision trees and content hierarchies.
Assist in integrating branding and consistent visual languages across multiple AI platforms.
Design interactions and animations tailored for AI outputs, such as conversational agents, Agentic AI, predictive text.

2. Collaborative Design Delivery

Work closely with Product Owner, developers, and stakeholders to co-design solutions aligned with project goals.
Participate in agile ceremonies and incorporate feedback from sprints and demos into iterative design improvements.
Ensure design consistency, accessibility, and adherence to UI/UX best practices across AI applications.

3. Usability Testing and Feedback Loop

Design and execute usability test plans, including task-based testing, A/B testing, and surveys.
Analyze test results to identify usability issues, collect actionable insights, and propose design enhancements.
Support user acceptance testing (UAT) by validating the final implementation against design intent and user requirements.

4. Documentation and Design Assets

Develop and maintain design documentation including design systems, screen specifications, color palettes, typography, icons, buttons, annotated prototypes and other visual elements specific to AI UI.

Create user guides or onboarding materials to facilitate solution adoption when needed.

5. Continuous Improvement and Innovation

Monitor post-implementation user experience and recommend enhancements.
Analyze competitive interfaces to identify design opportunities and gaps in AI-driven applications.
Stay up to date with UX/UI trends, tools, and AI interface design patterns to inform solution improvement.

Skills for Success:

5 - 8 years of experience in UI/UX design and testing
Experience in Customer/User journey maps and experience flows.
Good to have experience in AI, analytics, or process automation.
Good to have experience in Workshop facilitation and storytelling for design justification.
Good to have experience in designing conversation flows, error handling, and multi-turn interactions for AI chatbots or virtual assistants.
Proficiency in design tools – Figma, Usability testing techniques and Prototyping and wireframing

User Experience and Product Lead (Singapore, Singapore)

Be a Part of Something BIG!

We are seeking a User Experience and Product Lead to drive the end-to-end user experience and product delivery of key internal digital products. This role combines strong UX and visual design expertise with product thinking and delivery ownership. The successful candidate will work closely with business stakeholders and engineering teams to shape solutions, define priorities, and ensure effective implementation.

Make An Impact By

UX Strategy & Design
Lead end-to-end UX activities including discovery, research, journey mapping, wireframing, high-fidelity UI design, prototyping, and usability testing. Deliver polished, production-ready designs with strong fundamental. Maintain consistency through design systems and experience standards.

Product Ownership & Planning
Work with stakeholders to define problem statements, scope requirements, and translate business needs into clear product features and user stories. Contribute to prioritisation, roadmap planning, and release alignment. Balance user needs, business goals, and technical constraints to drive practical and impactful outcomes.

Stakeholder & Delivery Collaboration
Facilitate requirement discussions and design reviews. Partner closely with other product owners, developers, and vendors to define acceptance criteria, support sprint planning, and ensure smooth rollout and quality implementation.

Leadership & Quality
Provide design guidance and quality review to ensure high standards of usability, accessibility, visual craft, and accuracy prior to release.

Skills for Success

Degree in Design, Digital Media, Arts, Interaction Design, or related discipline (or equivalent experience).
10+ years of UX/UI experience, with experience owning delivery of digital products.
Strong portfolio demonstrating end-to-end UX process and high-quality visual design execution.
Experience defining requirements, writing user stories, and supporting backlog prioritisation in agile teams.
Strong UI design skills with keen attention to detail, typography, layout, and composition.
Proficiency in Figma and design systems.
Strong stakeholder management and communication skills.
Ability to balance user experience, business impact, and technical feasibility.
Comfortable working across multiple teams and managing competing priorities.

Good To Have

Experience in enterprise or employee-facing digital platforms.
Experience contributing to design systems and conducting usability testing.
Exposure to roadmap planning, release management, or vendor coordination.
Working knowledge of enterprise systems and application architecture to collaborate effectively with technical teams.

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

#EG IT Service Desk Support (Singapore, Singapore)

Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

What we do

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Service Desk Support to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Responsibilities

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

A little about you

Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
Computer literacy in MS Office
Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
Proficiency in Technology will be added advantage
Independent, resourceful, result-oriented individuals with a "can-do" attitude

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

IoT Sales Specialist (Brisbane, Australia)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Please note this is a 12-month FTC

As a member of the Singtel Optus IoT Sales Team (within the Pre Sales Group) you will have a support and sales role in positioning, promoting, educating, and selling the full range of IoT solutions in the field of Private Wireless Networks (4G/5G). Your focus is ensuring our IoT portfolio is a significant focus within the Optus Enterprise and Business. This includes supporting our Account Executives, State and National Executives to assess, resource and roll out successful product execution across 4G/5G, Private Wireless Networks and IOT product-built solutions.

What You’ll Do

A key focus of the Sales Specialist role is ensuring the allocated resource toward direct or indirect channel focus and implementation.

You will work closely with your teammates, Account Director, and Sales Director to provide appropriate market intelligence, target opportunities, liaise with direct channels, and achieve the targeted financial and qualitative aspects of the role. This will include:

Managing sales pipeline across the related IoT portfolio
Supporting and guiding GTM activities to build sales funnel in allocated areas and priority accounts.
Regular engagement and focus with Product Managers to drive the financial plan and achievement
Ensure various internal sales stakeholders are educated, supported, and mentored on the value of the IoT and Private Wireless Network portfolio
Developing Technical expertise to engage with various stakeholders who have varying interests ranging across solution architecture, commercials, budgeting, GTM readiness and Innovation.
Assist Product Team with market feedback to improve product pricing, features and ensuring successful execution in market.
Being a Champion across allocated products and represent Optus in external and internal events.
Internal sales enablement to educate and momentum with the broader workforce to sell connectivity.
Record of enterprise sales and meeting revenue targets YOY.
You will be responsible for focusing on and achieving the IoT Annual Operating Plan via:
- Private Wireless and Campus Network Connectivity Sales to Enterprise Customers
- Focus on Prime solutions such as Automation, Logistics, Health, Telematics and Asset Tracking, Analytics, and related solutions
- Provide frequent updates to your pipeline and related activities within the IoT portfolio

You will be contributing to an Asia Pacific wide Singtel Group execution in the IoT and 5G enterprise space and therefore will be required to collaborate with your colleagues through the group to align on solutions, vendors, and technologies wherever possible and ensure solutions are transferrable wherever possible.

What You’ll Bring

5 + Years of Experience with most recent experience in sales or a senior support role
Bachelor’s degree in business is desirable
Prior experience in a Sales Role or Support role with Revenue and Target responsibilities
Professional style and experience working with mid-level Executives in the ICT Industry
Demonstrated effectiveness in supporting various channels to enable sales outcome.
Ability to deliver under time, resource pressure, and meet deadlines.
Good business judgement and the demonstrated ability to think and act both strategically and tactically

The Good Stuff…

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Small Business Specialist, Newcastle (Warehouse Newcastle, Australia)

Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We’re looking for an energetic, commercially minded Small Business Specialist to join our Newcastle team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business focused personal and career growth.

Your day to day will consist of:

Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
Product Expertise: You’re keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach.

What’s in it for you?

Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you.
Inclusive, carer neutral paid parental leave of up to 14 weeks to support growing families.
Access to Optus U, with industry recognised micro credentials developed alongside La Trobe and Macquarie Universities to help grow your career.
Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.

We strongly encourage you to apply! We value potential just as much as experience, and we all grow and develop together. This could be the perfect step in your commercial, retail or business consulting journey.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-TT1

Network/ Senior Network Security Engineer (Kuala Lumpur, Malaysia)

Be a part of something BIG!

The Senior/ Network Security Engineer is responsible for working on network security projects, including the design, implementation, and operations of Network security infrastructure. This role involves working on technologies such as but not limited to Firewalls (Palo Alto/Checkpoint/Fortinet), VPN, IPS/IDS, NAC (Forescout/ISE), F5 Load Balancer, Routing and Switching and Symantec MFA.

We are looking for a technically strong candidate who is also willing to learn new technologies. He/ She will concentrate on network projects to implement solutions that align with the overall Infrastructure roadmap for network security. This role is focused on both operational support and project-based delivery.

Make an Impact by:

Producing an integrated solution covering all areas and in line with IT strategy.
Gathering the Infrastructure requirements for all projects with infrastructure deliverables.
Prepare HLD and LLD diagrams that identifies all infrastructure components including Network infrastructure, Security requirements and Compute/Storage requirement for the solution.
Operations and management of network security solutions.
To support network projects such as deployment & migration of new Firewalls, VPN, IPS and NAC including implementation of routing & layer 2 switching.
Ensure the solutions are in compliance and integration with enterprise architecture & Infosec policy for Infrastructure and Security systems by reviewing and advising on new and existing IT projects.
To ensure the deliverables meet all related engineering, planning, and operational standards.
To identify potential network issues and risks, and to provide workable technical solutions for mitigation.
To document network performance in order to take proactive and corrective action as needed.
Playing a major role in the selection of any new IT, infrastructure or technology solution.

Skills for Success:

Degree in computer science/ Information Technology. Candidates with Network Industry certification (e.g CCNA, CCNP) or Professional Network Security certification is preferred.
At least 7-8 years of experience in Corporate Network Security is essential for the role.
Hands-on experience in Firewalls (Checkpoint, Fortinet), IPS/ IDS (Palo Alto), and VPNs are required
Experience in area of Network (CISCO), Security Orchestration (Algosec), Load balancers (F5), and Authentication Systems.
Knowledge of LAN, WAN and Data Centre network & Security industry standards relevant to data communications / networking and computing.
Experience in Software Defined Networking (SDN) on Cisco ACI will be advantageous.
Knowledge on Security best practices and experience in Network solutioning, Operations and Project Management.

Your Career Growth Starts Here. Apply Now!

Sales Executive (Singapore, Singapore)

Be a Part of Something BIG!

Across Singapore, We are looking for passionate and driven Outdoor Sales Executives who create strong connections with our customers to discover how our products and services can empower them in this technology-driven world.

Make an Impact by

Engage and interact with customers face to face
Arrive at sales events on time to engage with customers
Deliver given sales targets
Liaise with customers on pre and post sales for Service signed related products
Liaise with sales support on any order or customer’s issue
Educate accurately and convincingly to customers on SingTel product
Able to give advice to customers on customer’s needs on Singtel services like installation for Fibre.
Managed customer’s expectation for the service and installation
Provide accurate and correct information for customers to compare our service with other Telecos.
Provide excellent follow up with customer on any enquiry
Follow road show duty roster
Attend sales meeting / training for the latest promotion.
Able to learn and provide excellent sales services in various sales environment. (Road Show / Shop / Telesales / Digital platform)
Managed Sales leads from New Build Projects and Expats Program.

Skills for Success

Learning new things easily and adapt to changing technologies
Thrive in discovering customers’ needs, and delivering the best customer experience
Perform well in a target-driven environment and are motivated against personal and sales targets
Excel in working within a team and can work independently
Flexible in working retail store hours

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Senior IDAM Services Engineer (Kuala Lumpur, Malaysia)

Be a part of something BIG!

We are seeking a highly skilled IAM (SailPoint IIQ) Professional and motivated individual to join our team as a Senior Engineer for Identity and Access Management (IDAM).

The Senior IDAM Services Engineer is responsible for playing a crucial role in developing end-to-end identity lifecycle integrations between various connected applications and SailPoint, ensuring seamless and secure access management across our systems.

We are looking for a technically strong candidate who is also responsible for participating in audit reports and working closely with other teams to address audit findings, demonstrating strong collaboration and problem-solving skills.

Make an Impact by:

Actively participate in onboarding new Applications in the IDAM (SailPoint IIQ).
Work with IDAM team for Enhancements, Upgrade, Patching, Bug Fixes, Certifications & Identity Governance, Troubleshooting, Root Cause Analysis and Automations.
Develop end-to-end identity lifecycle integration between various applications to IDAM (SailPoint IIQ), 100% eliminating the need for any manual intervention & ensure that the new solutions are designed with security best practices.
Utilize CI/CD pipeline and DevOps tools and ensure all deployments are automated with 0 human interventions.
Support escalation for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems within Identity and Access Management.
Close collaboration with Operation teams for performing daily service monitoring, verifying the security, integrity and availability of IDAM infrastructure
Work closely with the Operations team to perform Root Cause Analysis and Problem Management in day-to-day management of IDAM tool.
Close collaboration with AD architect and team where necessary for continuous Service improvements.
Work closely with all Singtel entities application owners for seamless onboarding and offboarding of applications into IDAM tool.

Skills for Success:

Graduate with bachelor's degree from IT field or equivalent.
At least 8-10 years of experience working with Identity and Access Management technologies.
Expert knowledge in SailPoint IIQ 8.2 & Above
Hands On experience in implementing the OOTB Connectors in SailPoint IIQ.
Hands On experience in Customization using Bean Sheel Scripting, Rules, LCM, Workflows, Forms, Partial Scripting, Reports, Certification & Identity Governance.
Expert knowledge of REST / SOAP/ SCIM API methodologies.
Experience in handling lifecycle management of user in a maintenance environment and working with incidents, incident management etc.

Your Career Growth Starts Here. Apply Now!

Delivery Manager (Singapore, Singapore)

Be a Part of Something BIG!

The Delivery Manager is responsible for end-to-end delivery and release management for the BCC (Billing, Customer & Charging) squad, with primary accountability for BCC Major and Ad-hoc releases.

This role serves as the single point of coordination and accountability for planning, governance, readiness, and execution of BCC releases, ensuring changes are delivered safely, predictably, and in compliance with organisational controls.

The Delivery Manager works closely with BCC application teams, Business stakeholders, Network, Operations, Infrastructure, and Vendors to ensure that all release activities are properly scoped, aligned, approved, and executed with minimal business impact.

The scope of this role is intentionally focused on BCC delivery and release execution, including:

Delivery management for BCC squad initiatives
End-to-end ownership of BCC Major and Ad-hoc releases
Release governance, dependency management, and readiness assurance
Coordination across Business, IT, Network, and Operations for BCC-related changes
Ensuring release quality, stability, and auditability

This role does not own end-to-end programme delivery across unrelated domains but plays a critical control and assurance role for one of the most business-critical platforms in Consumer IT.

This role ensures that all BCC changes progress through the required testing phases (SIT, UAT, PET, PPT) and governance checkpoints, with clear accountability for release quality, risk management, and audit compliance.

Make an Impact by:

Performing end-to-end delivery and release management for BCC, ensuring releases are delivered on time and with high-quality outcomes
Tracking and compiling all demand and testing status to prepare the BCC weekly and monthly release scope for code and configuration changes
Managing delivery risks and dependencies, including integration and downstream impacts
Complying with Change Management standards and processes, ensuring all documentation for Technical Change Requests is completed and uploaded
Preparing for and attending Pre-Change Approval Board (CAB) and CAB sessions
Driving stakeholder management with Business, IT, Vendors, and other dependent application teams on scope, priorities, and release impact
Overseeing environment readiness, cutover planning, and rollback strategies for deployment

Skills for Success:

Education and Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, with recognised Project/Delivery Management certification or equivalent practical experience

Work Experience

5–10 years of experience in IT delivery or release management roles within a matrixed enterprise environment
Proven experience managing end-to-end delivery and release execution across multiple systems, teams, and stakeholders
Hands-on experience coordinating major and ad-hoc releases for business-critical platforms
Strong exposure to change governance, CAB processes, and release readiness controls

Strong understanding of the software delivery and release lifecycle, including planning, testing coordination, deployment, and post-release stabilisation
Working knowledge of delivery methodologies, including Waterfall and Agile, and the ability to apply them pragmatically in a release-driven environment
Hands-on experience with release governance, risk management, dependency management, and quality assurance
Ability to coordinate and track multiple testing phases (SIT, UAT, PET, PPT) to ensure readiness prior to release
Proficiency with delivery and reporting tools such as Microsoft Excel, PowerPoint, Word, Visio, MS Project, and Agile delivery tools

Strong communication and stakeholder management skills, with the ability to influence, negotiate, and align diverse teams toward a common release outcome
Proven ability to work collaboratively across cross-functional and multicultural teams
High level of problem-solving capability, with a calm, structured, and results-driven approach, particularly during release execution and issue resolution

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Sales Executive (Singapore, Singapore)

Be a Part of Something BIG!

Make an Impact by

Engage and interact with customers face to face
Arrive at sales events on time to engage with customers
Deliver given sales targets
Liaise with customers on pre and post sales for Service signed related products
Liaise with sales support on any order or customer’s issue
Educate accurately and convincingly to customers on SingTel product
Able to give advice to customers on customer’s needs on Singtel services like installation for Fibre.
Managed customer’s expectation for the service and installation
Provide accurate and correct information for customers to compare our service with other Telecos.
Provide excellent follow up with customer on any enquiry
Follow road show duty roster
Attend sales meeting / training for the latest promotion.
Able to learn and provide excellent sales services in various sales environment. (Road Show / Shop / Telesales / Digital platform)
Managed Sales leads from New Build Projects and Expats Program.

Skills for Success

Learning new things easily and adapt to changing technologies
Thrive in discovering customers’ needs, and delivering the best customer experience
Perform well in a target-driven environment and are motivated against personal and sales targets
Excel in working within a team and can work independently
Flexible in working retail store hours

Rewards that Go Beyond

Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Lead Quality Engineer (Singapore, Singapore)

Be a Part of Something BIG!

The Lead Quality Engineer will focus on improving internal software quality processes, leadership and organisation of QE teams across Enabling Platforms and support business & technical Platforms initiatives testing in Enabling Platform (and potentially other BU’s Initiative as required) through the full Agile SDLC.

Make an Impact by:

Collaborate with Quality Engineering COE and other QE Leads to drive process improvements and ensure that the QE function continues to ‘shift left’.
Overseeing QE engineers in the EP platforms organization and provide mentorship and guidance engineers where necessary, in accordance with a move toward agility and automation.
Assess the application platforms portfolio in Enabling Platforms, identifying where best to apply your expertise to improve the level of quality in releases.
Review and assess the skillsets of quality engineers, identifying training needs and resourcing requirements.
Help mentor junior QE members in automating complex testing scenarios utilising your coding skills whilst also suggesting appropriate tools that would best fit the solution, identifying opportunities for change and improvement.
Define and review quality assurance & testing strategies and work together with Solution designers for testing scenarios and test cases.
Have worked in an agile environment, but also be pragmatic in your approach.
Promote a Test-First mindset in the development teams for high quality software development.

Skills for Success:

Degree in Computer Science or any other equivalent.

10+ years of relevant experience in testing in an Agile environment (User Stories, why Acceptance Criteria are important)
The key technical skills are based around business & technical platforms Quality engineering practices & automation in a cloud-based environment and CI/CD, so experience in a similar environment is essential and any experience with Performance and/or Load testing is highly desirable.
Solid coding experience is essential.
Exposure to Java Spring Boot development & test automation is also essential.
Experience building automation testing frameworks for self-service, mission crtical platforms.
Cloud, k8s experience also necessary into AWS/Azure environment
Chaos Engineering /Litmus Chaos - as optional / nice to have skillset.
CastleMock/other mocking frameworks and QMetry exposure also needed

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Senior Manager, Solutions Management (USA, United States)

SINGAPORE TELECOM USA, INC. IS SEEKING A SENIOR SOLUTIONS MANAGER. JOB LOCATION IN REDWOOD CITY, CA. MAY TELECOMMUTE FROM ANY LOCATION IN THE U.S.

JOB DUTIES:

Make decisions across a wide array of Singtel’s product packages (including new and existing products and services) and Singtel’s technical capabilities to deliver according to various target times, in order to develop necessary capabilities and features by conducting: Proof of concepts; Network design; User acceptance tests, UATs; Implementations; Maintenances/upgrades, and Performance Management. Provide Pre-Sales Technical Solutions and Consultancy (involving Singtel’s product packages) for Singtel's Customers throughout the entire sales process, and ensure high levels of customer satisfaction to help in the retention of customers. Design and consult on IP PBX[1] and VC Technical Solutions using Singtel’s technology, for Singtel’s Managed Services customers and ensure high levels of customer satisfaction. Design and consult on evolving technologies such as SDWAN, IOT, Cloud, 5G/Satellite technologies using Singtel products for enterprise customers. Throughout the sales process, work with Global Partners (Principals, System Integrators and Distributors) and specifically in APAC region which are unique in every country and deliver end-to-end solutions based on Singtel’s product packages, for corporate customers and negotiate project specific discounts. For Singtel’s ICT Solutions packages, develop the technical design and architecture to conform to technical constraints, while achieving resiliency and cost effectiveness--in order to win proposals or bids/tenders. Communicate strengths of the proposals—while highlighting the positive features of Singtel’s products and delivery--to customers. Generate Bill of Material for Singtel’s voice and video conferencing solutions, detailing the technology to be provided and conforming to Singtel’s sales policies. Work with stakeholders (e.g., presales managers and operations) and partners to ensure that all aspects of the solution are technologically supportable; that relevant costings are included in sales proposals to customers; and that costs are optimized to maximize competitiveness. Ensure an optimized architectural footprint for future expansion of Singtel’s solutions to integrate additional Singtel product packages--from an IT, technical setup/constraints, and operational perspective--and integration potential with communication networks. Ensure high quality ICT documentation (e.g. Statement of Works, customization records, etc.) are created for all proposals, pursuant to Singtel’s detailed presales and post-sales procedures and policies. Prepare win / loss analysis for proposals / bids / tenders submitted to facilitate continuous improvement of networks designed--pursuant to Singtel’s detailed presales and post-sales procedures and policies. Travel 5-6 times per year to visit client sites in the U.S. **May telecommute from any location in the U.S.

MIN. REQUIREMENTS: Bachelor’s degree in Telecommunications or closely related field. 5 years of work experience as Senior Solutions Manager, Solutions Manager, Network Engineer, Programmer/Analyst, Platform Architect and/or closely related position.

SALARY: $202,000/year

TO APPLY: Please submit your Resumé to HR; Singapore Telecom USA, Inc. 303 Twin Dolphin Dr., Ste 600. Redwood City, CA 94065. Specify position sought.

Lead Consultant, Enterprise Consulting (Singapore, Singapore)

As a Lead Consultant in the Enterprise Consulting team (part of Enterprise Strategic Business Group), you will play a pivotal role in advising clients on technology strategy & digital transformation. You will engage with senior clients, NCS client & delivery teams, technology experts to provide insights & recommendations on technology roadmaps, operating models & technology transformation

What will you do?

Collaborate with clients to translate business strategy into technology roadmaps, IT operating models & outsourcing strategies enabling transformative outcomes.
Lead end-to-end engagements spanning origination, pre-sales and consulting across diverse industries.
You will be providing strategic advice on both early-stage opportunities and technology consulting engagements. You will distil understanding of client’s challenges & articulate a compelling value proposition & business/IT benefit of proposed solutions.
Independently lead engagements, own development of deliverables & coach project team
Actively build strong relationships with stakeholders (clients, NCS account teams, SMEs) to deliver persuasive consulting deliverables & drive impactful decision-making.
Be a strategic thinker and craft insightful POVs on the future of technology to serve client’s needs.
You will be taking the lead in shaping a growing, dynamic and enterprising team

The ideal candidate should possess:

10-15 years in technology strategy & transformation in a leading consulting firm
Hands-on experience in successfully leading at least 3 technology strategy/ transformation project teams
Demonstrated ability to support on complex deals & engagements and manage large number of stakeholders
Deep knowledge of technology (AI, Cloud, Digital Transformation etc) with experience in bridging how technology can future-proof client’s businesses.
Strong critical thinking skills to look at the big picture, with a pro-active & creative mindset
Expertise in working in a VUCA environment to frame strategic challenges, applying consulting frameworks and latest technology practices to crafting succinct value propositions
Mastery in communication skills (written & spoken) that includes story lining & client facing skills
Ability to work in a fast-paced and result oriented environment
Bachelor's/Master's degree in business administration, computer science, engineering or equivalent.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior Technical Specialist - Managed Service (Macquarie Park, Australia)

**Due to the requirements of this role, only applicants with Australian Citizenship will be considered**

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus as a Senior Technical Specialist – Managed Service, where you’ll take operational ownership of managed network and data centre services for enterprise customers. This role contributes to maintaining reliability through proactive problem solving, managing changes, and implementing advanced networking solutions while ensuring compliance with ITIL best practices. If you have deep expertise in Cisco technologies (Data Centre ACI/ APIC), dynamic routing, and scripting, this is your chance to lead and innovate.

Your day to day will consist of

Ensure network reliability through proactive issue resolution and escalation management
Implement and manage changes within managed network environments.
Configure and patch network equipment like Cisco (Data Centre ACI / APIC / Routers / Switches).
Perform problem management and root cause analysis for recurring issues.
Collaborate with internal teams and representing Optus in client meetings.
Develop scripts to automate tasks and improve operational efficiency

What makes you perfect for the role?

Relevant Engineering/ICT degree or advanced diploma.
Substantial experience in managed services or operational support roles.
Expertise in Cisco core technologies (route and switch) including Data Centre ACI/ APIC.
Strong scripting skills in Python and/or Ansible.
Experience with network security technologies and encryption.
Excellent problem-solving, escalation management, and client interaction skills.
Desirable: CCNP (Data Centre) certifications, Cisco DNAC, and Cisco SD-WAN.
Ability to obtain AGSVA security clearance; Australian citizenship preferred

The good stuff…. | What’s in it for you?

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Snr Consultant, OneCare Support (Singapore, Singapore)

We’re searching for a Solution Consultant to be part of our diverse team of talent here at NCS!

Overview

The consultant will actively engage with customers and internal stakeholders to understand requirements, shape solution strategies, and position the right maintenance offerings. A critical aspect of the role is partnering with the internal pricing team to ensure solutions are accurately scoped, commercially viable, and aligned to clients’ needs—delivering value propositions that are both competitive and sustainable.

What will you do?

The Solution Consultant will play a key role in supporting RFQs, RFPs, and tenders related to the maintenance of IT Infrastructure (network and systems) and cybersecurity products. This role involves close collaboration with Client Sales Units (CSUs), sales specialists, costing teams, and vendors to develop compelling and competitive proposals.
The consultant will actively engage with customers and internal stakeholders to understand requirements, shape solution strategies, and position the right maintenance offerings. A critical aspect of the role is partnering with the internal pricing team to ensure solutions are accurately scoped, commercially viable, and aligned to clients’ needs—delivering value propositions that are both competitive and sustainable.

Stakeholder Engagement & Solutioning

Collaborate with internal teams (Sales, CSU, Costing, Delivery) and external vendors during the solutioning and bid stage.
Drive solution completeness, cost-effectiveness, and alignment with customer requirements.

Tender Compliance

Review tender specifications, requirements, and contractual clauses to ensure full compliance.
Highlight and document areas of non-compliance, providing
recommendations for mitigation.

Proposal Development & Presentation

Lead the preparation of proposals, bid responses, and presentations for OneCare services and scope of work.
Ensure responses clearly articulate solution value, differentiators, and alignment with client needs.

RFx Response Ownership

Take ownership of Request for Information (RFI) and Request for Proposal (RFP) responses.

b. Provide clear, structured, and customer-focused solution narratives.

Technology & Market Awareness

Maintain up-to-date knowledge of emerging technologies, market trends, and evolving cybersecurity and infrastructure needs.
Integrate new insights into solution design and client engagements.

Customer Requirements & Solutioning

Engage customers to understand business pain points and technical requirements.
Work with sales teams to design right-sized, value-driven solutions that address customer challenges.

Go-to-Market Alignment

Partner with Sales Specialists and CSUs to align presales activities with go-to-market strategies.
Contribute to strategy planning and account pursuits.

Handover to Delivery

Conduct post-award solution briefings and ensure seamless transition to delivery teams.
Clearly define obligations, solution scope, and success criteria for execution.

Client & Market Engagement

Support sales events, seminars, and conferences to represent NCS capabilities.
Contribute to building brand presence and expanding new client engagements.

Collaboration & Partnerships

Work with other NCS practices and external partners/vendors to leverage expertise, optimize capabilities, and achieve cost efficiency.

The ideal candidate should possess:

Preferably 7 -10 or more years of IT project management experience
Strong knowledge in process improvement methodologies and tools
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
Good customer management experience
Proficient in written and spoken English
Certification in IT Service Management and/or ITIL (v3 or above)
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Able to travel as required

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.